McDonald's

I downloaded the McDonald's application and found it very useful to be able to order ahead of time and just pull through the drive-thru and pick it up. The last two times I use the app it didn't accept my payment. So I paid with my card at the window. The first time I got my product and everything was fine. The second time I had ordered two frappes, and that was really the main reason I had went to McDonald's that day because my mother and enjoys a frappe. I paid at the window because the app had not taken my payment and they let me know that the frappe machine was being cleaned and said it would be about 10 minutes that I want something else I told them I would be glad to wait and pulled up. I waited about 15 minutes and the manager came out and said the machine was down and asked if I wanted something in its place. I said I had wanted to try one of the handcrafted sandwiches which equaled about $6 and the two frappes equal about $6 so I asked for a sandwich and he went inside and got the sandwich. When he got back out he handed me the sandwich and thanked me. I told him that I had not received any of my other food so he took my receipt and went in and filled the order. The thing that was really disappointing was the fries and chicken nuggets were cold. After waiting that long I would have assumed I would have at least gotten freshly cooked food. I think I spent about$21 I can't remember the exact amount he kept the receipt. This was at the Toccoa McDonald which I frequently visit especially since I got the new application I go there more than any other fast food restaurant. I just wanted you to know about the issue with the application not always accepting payment my first few times it did, but the last two it did not. The second thing I wanted to bring to your attention is if someone has to wait for their food could the management at least make sure it's freshly cooked and hot. My dogs enjoyed my 20 piece chicken McNuggets and fries because they were cold. The handcrafted chicken sandwich was not all that good, most McDonald's food I really enjoy but just not that sandwich. The big mac was good, and the four cheese burgers were good. I doubt because of this experience McDonald's will be my first choice in restaurants to visit for a while. Thank you for taking time to read my complaint. Most of the time everything is fine and I thank you for that. It was just this time I spent a long time waiting just to have to throw it out to the dogs.

Your organization has forgotten the meaning of value. Today I purchased a medium coffe frappe. 4.00. I don't mind spending that if I get something representative of my cost. It's was the size of a small or smaller. Coffe, milk, sugar. Probably .25 cents your cost due to armies of employees working to bring no cost down to nothing. 5 sips .. it's gone. A burger fries and I change my drink to a milk shake. They added 2.89 to a combo meal and charged me 10.00 bucks. A local deli charges 7.89 for a 13 inch sub large coke and fries... and it's real food. . I don't know if it's unbridled greed, loss of touch with customer base. But it's just ridiculous. You take in millions.. You should start earning it and stop focusing on squeezing the last penny out or your customer by overcharging and eliminating any and all value. Your not Starbucks. (There mediums are bigger) The premise everything must keep going up while incomes have flatlined since 1972 is a sham perpetrated on the American public by the large corporate machines who rule everything. How about take the lead again and set the standard for value and honesty in the country instead of following the other corruption fished out by the evil men of this world. Inflation is bulk[censored] and we are not as stupid as you think we are.
Do the right thing...

Performance to wait on customers..it is 11pm at night on a friday it took 45minutes to get a small brew coffee and a coke. Why we were sitting there 6 customers leave the drive threw line. You need to get more help at night and better managers.anything that went through that line people shouldnt have been charged for. It is suppose to be a fast food and its not anymore. Thank you alice tharp

My name is ronda young my baby birthday party was today didnt have a customer service person to play games with kids we had buy our own decorations nobody on one accord they threw us any kinda cake had ask five times for ice cream managers had attitude i would really like my money back simply cause my son didnt have a great experience at place i thought he would it seems like we only paid for play pen which we had pay 45 we didnt have nobody inner act with kids or anything of that nature my number is [protected] please give me a call

June 20th I visited the mcd near my place to get a regular large french vanilla iced coffee. The lady who was atking the orders was so endorsed in her chi chatting with her colleagues behind the counter that she girst took my order wrong as medium fries, but when i cleared explained to her that i was asking for a large regular french vanilla iced coffee and not fries, she again billed that wrong as medium french vanilla iced coffee. But when i again told my order she told that alright she will get me the large. But then she got me medium size of my order and was arguing thats the large cup. But when she realised that there were even other customers who were noticing her drama, she quickly went in was telling her colleagues that i was asking for a extra large cup. And when finally my order came after my never ending wait and embarrassment, my coffee was sugar less. A million times did i tell her that i wanted a regular and now i was given a sugarless. What should i do? How dare she think that it was ok to fool me with a medium cup saying that it was a large one . Hope some justice would be done to the situation that i had to go through.

This particular location is in Youngsville North Carolina they always have a drive-through line that takes forever so I decided to go inside I made my order and stood there for about 15 minutes listening to the lady who was backing up the orders say about six or seven times that they needed three plain cheeseburgers and they were not making them I waited and waited and waited and then when they brought it to me I told them it was ridiculous that they were skipping over my order and making other people's orders first and the lady rolled her eyes at me their customer service sucks they move at a snail's pace and they cannot handle the amount of business as they receive also I noticed people on the line making food without hair nets or hats on I work in the food industry and I know that you have to wear a hairnet or a hat when you are making food so I hope I don't find a hair in my food if this was not my kids favorite food to eat I would not go back to this location I only go back because of the convenience

We ordered 2 happy meals, a 6 piece chicken nuggett, small fry, and double cheeseburger today. They forgot to give us the 6 piece chicken nugget, but luckily I checked the bag and told them before we left. We got home and found that the kids were both missing the juice boxes from their happy meals and they were supposed to have one apple slices and one fry in each and one had two fries instead of one of each. I never complain, but something is wrong every time we go there and it's super annoying and I don't think it's that much to ask for our order to be correct.

I ordered my food and drink and asked for a coffee of packets of mayo the the drive thru last window had me a wait while he went and get the packets then a minute later my food was handed to me by the manager and told me that he was getting the mayo so I waited a few min and I can hear them asked g where did the drive they guy I can tell the timing was getting crucial and finally he came and said o sorry we don't have any packets so I asked can I get a side of mayo he said yes so then he asked for it but I belief he was too to tell me that they don't have any mayo and heard him say well what do I tell her I was amazed that the manager I believe just wanted to hurry me away because by the. There was a line in the drive thru mother drive thru guy was a a little I'm used by there talks among themselves because when he saw d O where out of mayo I am you are ? Anyways I was not happy being lied to and sent away I know they have a quota on time but next time please don't give me the runaround it will save us both time

I hope that this complaint is taken very, very seriously. I have reached out to management in West Milton several times, nothing has been done. I have called the 844 number, and received only ONE free breakfast or lunch coupon for the issues that I brought to their attention. The people of West Milton have had it was terrible service and terrible food!

Where do I start?

My husband was working overtime and requested that I go through the drive thru to get him dinner. I ordered two double cheeseburgers plain and a large fry. When I dropped his meal off to him, he sent me a picture of two buns. I asked him why he would send me that and he said "because that's what I got, no meat, just buns" I called and told them and they just acted like it was a joke and didn't take my complaint to heart, and said they were sorry and that they would train their new cook some more.

I was taking my daughter to Bradford for softball practice. She was hungry so I went through the drive thru and ordered her a chicken nugget happy meal. Headed down the road we realized that there was only apples, one chicken nugget, and her drink with the meal. I called and spoke with someone I believe by the name of Shai, she said turn around and I will fix it. I told her that I needed to get to Bradford and I couldn't turn around. She said that she wouldn't be there after her practice was over so there wasn't anything she could do for me.

I come home on my lunch breaks, I really love McDonalds coke, so every once in a while I would stop on my way back to work for a large coke. I won't do that anymore! I went through two weeks ago, with only 3 cars in front of me, and I waited 27 minutes to get to the window where I pick up my order. I get to the window, and the rude girl asked what I had. I told her just a large coke. She then proceeded to roll her eyes and walk away. It look her another 5 minutes to get my drink. I was 2 minutes late back from lunch.

At this time my family swore that we wouldn't return to MCDONALDS.

Week of the 4th of July my kids' wanted ice cream. I said I wasn't going, but my husband took my two youngest in. The place was full of flies, and full of preteens/teenagers who look at this place as their local hangout. My husband said that they were throwing yogurt and ketchup all over the walls and each other. The workers just walk around them and say nothing. My kids came home like "mommy, these kids were throwing stuff all over each other, and didn't get in trouble"

LAST TRY...

Friday night after my son's baseball game in Hollandsburg, my kids' were starving. They begged to go to Mcdonalds because we never go there. I thought maybe, just maybe, things will be better. NOPE still waited in excess for my food that still wasn't right. My kids were starving, I know I mentioned this. We get home their Happy Meals had NO FRIES. Their drinks had NO ICE. My drink had ICE. I had two double cheeseburgers, and the cheese wasn't even melted to the hamburger. I literally could pick it up off the hamburger. Meaning A. my hamburger was cold, B. they don't care about their customers. I called and spoke with Shai, and I told her my issues. She literally just sat there when I mentioned what was wrong with our order. I said "Hello" and she replyed with "I'm sorry babe" "I know you are frustrated hun. " I am not her babe or hun. She makes your establishment look like trash. Where is the professionalism?

A friends son worked there for about a month. He was great! Always smiling, and did his job. He left. You know why? Because the managers, and other workers go outside on their break to get high. what a great first impression of the workforce life he received!

I really hope that you, as the corporate office, take in to consideration all of these issues that just continue to transpire. People are starting to ban your establishment. I know you probably do not care, considering you are the only fast food establishment in West Milton, and are probably making great money. But, this has got to stop. I am embarrassed for you!

I look forward to see how you move forward with my concerns and complaints.

Regards,

Lindsay Fulton

July 20 when I got off work at 4:30am I headed to McDonald's by my house the location of the store is 7426 3rd street road Louisville ky I ran into this lady who I'm 99% is the manager black lady around her 30 mid 40 years of age I I asked for two sausage egg McMuffin with cheese when she put the order in and it pop up on the screen it said no cheese so I corrected her and told her with cheese she replied back with a nasty attitude she said that she rung up how I said it so she corrected it after she got a attitude with me . I get home and my sandwich only had sausage this is the second time she has done this I went back to the store I asked my girlfriend to go in because I was upset and I didn't want to make things worse so my girlfriend goes in the store and she had a attitude with my girlfriend also she rolled her eyes and she didn't even fix me a new sandwich she put two slices of egg in a chicken nuggets box I'm writing y'all this message because this isn't the first time this lady has a really bad attitude she has treated me bad to many times I work in customer service and she has no business working in this Feilds I'm at a point I'm losing hope in McDonald's I'm not returning to that McDonald's until she gone

This morning around 1:20 to 1:30 am I went to the drive in. I ordered two mcchicken sandwiches one with mayo and one without. I also ordered a big mac meal. The total came out to $10.55. I pulled up to the first window and no one was there. I waited for a while and no one showed. So I pulled up to the second window and they took my $11 and don't give me change which I wasn't worried about. After I arrived at home. There was no Big Mac in my bag.

Wait time was 24 minutes after parking. First time food was brought the drink was forgotten. Checked the bag for the food. Sandwich missing. 1 box marked "double bacon smokehouse". Grilled bacon smokehouse missing. Finally got other sandwich. Got home and grilled sandwich was in the double bacon smokehouse. No double bacon smokehouse. The one that was thought to be missing had no bacon.

On july 19th 2018 around 4:45pm I went to McDonalds in Catalina, Az. I went through the drive thru and ordered 1 double cheeseburger plain only cheese, 2 mcdoubles plain only cheese, 1 hamburger plain, 1 large fry, and 2 apple pies. Upon arriving home all of the cheeseburgers had no cheese, the fries were cold and rubbery and tasted as if they were microwaved to attempt to warm them up. Both of the apple pies were cold hard and dry. I tried calling the store and received no answer. It's not convenient for me to drive all the way back right away to fix this. This location is constantly messing things up, and this just happens to be the last incident that makes me reach out here. I'm upset I spent money on food to now still be out of edible food and wasted money.

I was so excited about this when I heard about it on the news this morning. I went online and saw all the possible swag that I could get if i took advantage of this service. I placed my order and just received my order and got a piece of [censored] pin that says "Mobile Order Pay expert" What the hell is that?! I am aware that your website does state that you could receive pins but the ones they show are at least cool and are related to this promotion. The pin I received is a generic pin and in no way is what I was expecting. All the media promotions show socks, shirts, bandannas, and other cool swag. This is a total bait and switch scam executed by both you and Uber.

If you do not rectify this immediately and restore my faith in your company I will gladly post this on social media and tag both you and Uber. Please reply to this ASAP!

Tuesday 17/7/18 vehicle GJ 63 SV V was on the slip road at junction 10 on the m56 around 16, 30 I was in lane one and couldent move over as their was a Nissan navada in lane 2 along side of me, , the kuehne +nagal truck pulled off the slip road forcing myself into lane 2 forcing the Nissan into lane 3..[if another vehicle had been in lane three I dread to think what the mess would have been] I gave the kuehne + nagal vehicle the horn as I passed only to get the wanker sign and the middle finger..i slowed a bit he cought up I shouted across what was his problem, , he shouted back that I should have moved over..i told him I had right of way and to read the highway code, then their was some bad language..i laughed and moved on..he eventually cought up and on passing tried top push me over on to the hard shoulder..i slowed a bit and let him get away to which he took the m6 north again with some hand signs as I took the m6 south...if both myself and that Nissan driver had not been on the ball their could have been a bad or even fatal accident all because of this kuehne + nagal drivers stupidity on the 17/7/18 registration GJ63 S V V...the driver needs to be taken of the road before he kills some one as he don't seem to no the rules of the road

I purchased food and drink at the end of my meal I started drinking my soda pop and when I was finished I heard and felt something in the bottom of my cup. I started throwing up before I looked into the cup. Once I had a chance I noticed a black object which appeared to be the cap from the soda machine. I called I they said was sorry. I am sick to my stomach and this is not acceptable. Never asked if I was okay and the fact that my food didnt stay down I am upset. I normally eat at 5 am and this is when I noticed it. I dont get ice in my soda pop but I never paid attention to the bottom off the cup til the end.

Mcdonald's- henderson ky
the wait time in the drive through was over 20 minutes just for one item! when i finally pulled up to get my order, i asked the guy at the window what was goin on why it took so long? he just shrugged his shoulders & said i don't know. I said well i waited in line for over 20 minutes i want to speak to the manager! after waiting another 5 minutes the guy come back to the window and said no offense but i don't think they care! i said what? he said they (the managers) said they were busy! what the heck! first off mcdonalds food is horrible anyway & if i didn't have pregnant daughter who crave their nasty food, i would not have even waited like i did! i will not ever be back! service is horrible & management/employees need an attitude adjustment!

7/16/2018 & pretty much every day:
Today & frequently: the drive thru menu boards are frequently turned for the wrong menu time of day, mainly no breakfast menu showing.
Your outside sign never works properly or it not lit.
the drive thru is horribly slow, takes at least 20 min on avg if there are 6 cars in line. If they actually used the 2nd window where you pay, the line would prob go alot quicker.
Employees parking in main parking spots close to building that should be priority for customers. Lisa's? maroon & gray ford truck and the other girls Red/Black Ford Explorer.
Don't get me wrong, the girls take good care of me, but the service has really gone down hill, and the employees on the shift i normally go there haven't changed.
Last week, we there at 5:55 am. Car in front of me waiting, waiting, waiting, then finally someone came over intercom, told customer that they couldn't order because grill wasn't ready yet. She asked "but don't you open at 5:00am" and the employee said yes, and the customer replied by "i would think that is enough time to have things ready" and by pulling away. As i got up to the drive thru for my turn to order, the employee said "i'm sorry, there will be a 10 minute delay" so i said "no" and pulled away.
today 7/16/18, menus in drive thru turned wrong way again, waited, waited for 10 min, no one even answered. Backed out & back in just in case the car didn't activate the employee, still nothing. pulled around to first window, not open as usual, pulled to 2nd window - no one there and as i look in, no one behind the counter at all.
pulled around to go inside, still no one behind counter. 2 employees sitting in booth, another very thin girl getting a drink from the drink island, as i yell out "are you guys open today?" and she just nods as she is sucking on the straw for her bev that she just took, and walks away into the kitchen area. didn't even say anything, come to the counter or get someone that could assist me.
Eventually 2 people come to the counter, one says she was getting ice & didn't even hear me, the other says nothing. I told them i have been waiting outside for 10 min @ drive thru, so one asks the other about her headset, takes it & turns it on. Yes, they work much better if you turn them on! So, you are telling me since 5:00 am -6:00 am no one has been thru the drive thru? then the girl with the headset is singing away, quite loudly, prob trying to cheer me us because she prob can see how pissed off i am. All that does is annoy me more, hence the purpose of actually finally writing a complaint. and Lisa, who i think is a manager, no where to be found.
I know how it is with finding good help these days, and working short handed. But i see these morning people as key people as they have been there quite a while.

On Friday, July 13, 2018. I went to the 24 hour McDonald's on 3770 Grand Ave, Chino, CA 91710. I was waiting in the drive thru line from 12:10am to 12:35am waiting to get helped. There was no answer. Then I parked and got off my car. The door was locked. There was no sign saying they are closed for cleaning. Also there was no sign on the drive thru screen saying they are closed. That is very unprofessional. I am 8 months pregnant and I had a craving for McDonald's fries. I drove from my city in Pomona to the city of Chino but they were closed. Next time, please have a sign at least a hand written note stating you are closed for cleaning or whatever the matter is. I would really appreciate that.

Restaurant #27914, 29915 Woodrow Ln, Daphne, AL 36526 - 07/12/2018 3:07 PM- Ticket No. 1324 - KS# 13 - Order 24 - $6.55 with tax - Cash. Grilled Chicken South West Salad with Ranch dressing. Found the dressing splattered all over the salad instead of being on the side in a separate sachet, and the salad very stale. Pretty disgusting and absolutely revolting, could not be consumed at all. Purchased the same again from - Restaurant #6960, 1010 S Mckenzie St, Foley, AL 36535 - 07/12/2018 - KS# 13 - Order 66 - $6.81 with tax - Visa Credit 2271. Was fine and had that.