McDonald's
reviews and complaints

Went through drive through and ordered 2 cheeseburger meal and a double quarter pounder with cheese meal. For the 2nd time in a row at the same location, the French fries were outright cold and stale. They were not even edible. It's 18 degrees outside and I don't think I should have to keep inconveniencing myself because McDonald's cannot make their fries warm.

As a 50+ year McDonalds customer I am very very disappointed in your chain. The food quality has gone downhill to such an extent that I refuse to patronize your company.
For instance, the fries taste like cardboard, the beef patties taste like they were stored in salt barrels for a few years, and the buns are dry and tasteless now.
It's a shame really, as I said, I've eaten at McDonald's for almost my entire life.
I am also highly perturbed at your removing the bagels from the menu. The steak bagel was wonderful.

Why did you double the price of the ice cream cone?
How can I eat ice cream from 1 DHS now

1 of my double quarter pounder was full with grease Including the container and the bag, when I called to complain the manager montrise was very disrespectful telling making excuses for her workers and telling me I have to bring the food back an or there nothing she can do. As I tried to explain to her I live way in prince George which it's a 25min drive and I work 6am til 6pm. I had to throw my food in the trash, I also took pics, please take care of this matter for me either with my food replaced or my money back, thanku.

Every time i come to this McDonald's my food is cold. My fries my sandwich don't be fresh. If I'm going to spend my money here I expect hot food. Then they do a lot talking and messing around. The service is better in the morning/afternoon

I went to McDonald's on 12-17-21. At 9:17pm. Knowing the store doesn't close until 11pm. Only one lane was open at the drive thru. so I stayed in line although there was 6 cars in front of me the line was pretty long. I sat there for about 7 minutes and nobody had not been served yet. While I'm waiting i looked in the store and one of the female employees was on her phone texting.. Then cars started pulling off in front of me until finally I was at the order speaker. I sat there for a couple of minutes no one said anything to me so I started saying Hello is anyone there to take my order. Still no response so I pulled off and left. I was there for 15 or so...That was completely unacceptable and rude.

While standing at the register to order with cash in hand, I was told it would be awhile before I could be waited on because there were a large number of "online orders" to fill. I explained that I was here now, and there was nobody outside to pick up orders yet. The staff person apologized and I told her that I would just go to subway across the street from now on.

Your recent commercial is grammatically incorrect. As an educator for over 25 years, I cannot see how your advertising department developed this without following grammar rules. The rule is 'more' plus word or add 'er' to the word. Not both. Also, "perfect is an absolute like " unique". There is no "more perfect" or "most perfect". Neither is grammatically correct because "perfect" cannot be quantified. As a corporation, it is your responsibility to present information properly. Please find a way to make this right or put a disclaimer on your commercial. Thank you.

The last 4 years, even before corona, McDonalds at the Hermitage Mall in Suriname most of the times dont make Milkshake strawberry. They do have other milkshakes, but nog strawberry. How is it possible that a MacDonald dont have a Milkshake strawberry.
When we asked why they say the shipment has nog provided. But other branches of McDonalds in Suriname they do have the Milkshake strawberry.
This is not acceptable!

I drove to store #22809 around 6:46 pm with 2 of my grandkids to buy a 4piece nuggets happy meal and redeem 2 Halloween coupons, one for apple slices and the other one for a kids hamburger. Once I got to window one I handed coupons with my credit card, guy attending window told me to hold for 1 minute and when he returned he said I only could redeem 1 coupon. I told him coupons in the back specify it could be used 1 coupon per person and my grandkids are 4 and 3. He told me his supervisor just told him 1 coupon only.

We got q take away today 2 happy meals and 2 big mac meals the amount of chips was q total disgrace they were just half full and cold my husband would not leave me go back in to show them and demand more I will never go to this place ever again very upsetting this time of year

I went thru the drive thru on Lancaster dr. Salem Oregon. I could not really hear the person on the speaker. I asked for a number 7 with decaf coffee and a sausage Mcmuffin meal with a large regular coffee. I got home and only had one sausage burrito instead of the 2 that come with the meal the decaf coffee was half full and so strong I could not drink it the sausage Mcmuffin was not a sausage Mcmuffin but a bacon and egg Micmuffin. The only thing they got right was the regular black coffee

At aproximately 6:10pm (12 Dec 2021), I placed an order for HKD150.50 which I paid via WeChat, right after getting confirmation of payment, a message saying "Order Cancelled" popped up in my mobile screen.
At 6:15pm (12 Dec 2021), I placed the same order and paid via Apple Pay, same thing happened.
I called the hotline [protected]) to report the issue, all they said is that I should get my money back in 7-10 working days. In case the money is not credited, I have to call again (and they would send an email).

Client number: the app doesn't show a number, email: [protected]@mac.com

It is completely unacceptable that you charge me and I have to wait 7-10 working days to get my money back, especially when the issue is with your app, please return the money to me right away within a reasonable time frame, 7-10 working days is excessive.

I arrived at croydon Maccas at 8:25, ordered a large hamburger meal with a chocolate shake and a large chocolate sundae. I paid and proceeded to the window to collect my order. I was given the hamburger and fries(half empty) and was asked to wait in the waiting bay for the drink and dessert. I moved to the waiting bay. A young man bought out the sundae only and had to be told that I was still waiting on the drink he said he would return with this but didn't seem to understand. So the meal is now cold and the ice cream starting to melt. He returns with the drink and I say the meal is now cold and the cream melted. He simply says "oh well" then "have a nice night"

I returned home with a cold meal and a melted cream and the "thick" shake wasn't thick at all.