Menu
Write a review
File a complaint
McDonald's Profile

McDonald's

www.mcdonalds.com

Learn how the rating is calculated

1.6 43 Reviews 2892 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Latest Reviews and Complaints

McDonald's Complaints Page 42 of 145

ComplaintsBoard
K
10:35 pm EST

McDonald's Service (McDonald's fast food.,)

I have been sitting in the McDonald's drive thru on 1300 s and state for 45 minutes and still haven't even gotten to the order box to order my food! Every time I come here for the past 5 years I have had nothing but problems something needs to be done about this! It's 8:31 pm and I am still waiting to order my food! This is rediculous last time they didn't put anything on my one of my mcdoubkes and totally forgot the bun on my chicken sandwich.

Desired outcome: New manager with time management skills!!

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
D
6:29 pm EST

McDonald's Order is always wrong

The past 5 times we have ordered from this location our order has been wrong: food has been forgotten and or special requests ignored or done incorrectly. For example today we paid for extra cheese, the printout showed extra cheese but yet there wasn't even the normal amount of cheese (there was zero cheese). If you try to speak with o management, they just tell you your wrong and they are right…. Even when you show the food and the order.

Read full complaint
Hide full review
ComplaintsBoard
D
1:39 am EST

McDonald's Toilets are not cleaned and no maintenance

I ve visited Mc Donald's chill out Zaid restaurant # 1480238 yesterday 17/01/2022 at 21:53:50
Unfortunately going to the toilet was a horrible experience to me
Using the toilet I got wet and all the toilet floor was full of water beside toilet paper are on the floor and on the basket and around the basket on the floor. Using the basin u find water pouring from down the basin.
Finally what I saw yesterday shows that there is no maintenance and nobody cleans the toilet. When I asked for the head of the branch Mr. Omar Rabee he wasnt there. They got me Mr. Osman Ahmed who finds that its not an issue and nothing can be done.. He was really rude in his way of talking. Then I asked for someone to talk to higher in position They called Mr. Mahmoud Kamal. (shift manager) He was decent while talking but told me we sent to the maintence but nobody came till now. I was really shocked that they know and thats the easiest answer to be said. I gave him solutions to that problem as to avoid ladies being wet either closing that toilet and using the other toilet for men and ladies or closing the toilet with a very short note (closed for maintenance)
Really a horrible experience staying all way travelling from Cairo to Alexandria with all my clothes wet.

Desired outcome: Cleaning and maintenance of toilets/ people should not be rude in their way of talking specially that they have wrong in their branch .

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
S
7:44 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went through the drive thru with my dad this morning after being at the emergency room all morning for pneumonia. I'd been there all morning, had no money and was hungry. So I had cashed in my free happy meal as I had no money and plenty of rewards saved up on my McDonald's app. The guy kept telling me it was $4.05 which made no sense and I didn't...

Read full complaint
ComplaintsBoard
W
8:56 pm EST

McDonald's Double fish sandwich

Asked for fish sandwich with exe target and add extra mustard on both sides of bread had sticker on out side if box with order.. Did not get, sandwich was dry ate without bread still dry. Last Sunday orders two the same way double with the same extra. Fish not cooked tasted like dough. My friend put hers in the oven, I threw mine an trash. Didn't file complaint last week didn't want to complain. But I am a paraplegic and have food brought by fr oh ends who drop off. But this can e continue to

[protected]/"[protected]@yahoo.com

Desired outcome: Gift card mailed

Read full complaint
Update by Wendy Tolls
Jan 14, 2022 8:58 pm EST

Fish not cooked all the way

Hide full review
ComplaintsBoard
A
12:55 am EST

McDonald's Closing Manager

This Complaint is for the Mc Donalds at 4040 Jermantown Rd. Fairfax, VA 22030. I come here frequently around 11pm to 12 midnight. A lot of times they are closed early than what's posted on google. Like tonight I went through the drive thru at 11:54 pm and they said they were closed, on google it says they close at 1am Monday - Thursday. The guy who I spoke to a lot of the times I go there is the closing manager. I don't know his name but he is a big heavy set Hispanic guy with a fresh tattoo on his left arm. I asked him what time do you close he said now. I asked him what time are you supposed to close? He said right now ok, in a rude angry tone of voice and tries to come out side and chase my car and throwing up hand gestures I believe to be gang signs.

Desired outcome: Get rid of him

Read full complaint
Hide full review
ComplaintsBoard
K
2:06 pm EST

McDonald's Drive through window worker

While waiting in line in the drive through, the worker pets a dooooog and then proceeds to still hand food out. I called the store directly to complain and the manager claimed that the worker used sanitizer before handing me my stuff! I didn't argue but I saw that she clearly had on some raggedy (old beaded up) half cut gloves on when she handed me my drink... Just nasty! I will not be back!

Desired outcome: Keep your hands clean!!

Read full complaint
Hide full review
ComplaintsBoard
P
8:45 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered a quarter pound hamburger with only ketchup. The meal was made wrong. When I brought it back they gave me a bad time made me wait and then keep my bag with my fries. When they brought me a replacement bag it only had a sandwich when I asked where were my fries they told me the mgr said I eat them... This place is really struggling with the help. I...

Read full complaint
ComplaintsBoard
S
4:22 am EST

McDonald's Unethical behaviour

Hi,
I am Sunil Singh, a Frequent customer of MACD.Me and My Family enjoys Macd Services and Food Quality.
So Yesterday 1st Jan 2022 I along with my Family kids went to Inorbit Malad 2nd Floor Food Court and I ordered 4 Veg Paneer Meal and 2 Paneer Burger and have paid INR 1525.98 from my credit card.
I received the burger and gave it to my kids and waited there to pick 4 juices from the order.After collecting juice ~15-20 minutes when I reached to Table have seen the burger which my kids were consuming was a normal veg Pettice Burger and it was not A Paneer one which I ordered.
I have intimated it to store and they felt sorry for it.
My order number was 436.
I just wanted to bring it to your notice that these things are happening too often and with me it was the 3rd incident earlier. I have not Highlighted it as along with kids you tend to ignore these things.
But Now it seems there is some conspiracy happening with customers and one can give a simple excuse of Rush and other less staff related matters and go away with this kind of thing.
So please look into the matter and have a proper vigil in the system and take good care of your customers before it is Too late for You.

Read full complaint
Hide full review
ComplaintsBoard
R
2:40 pm EST

McDonald's French fries

The french fries were soggy initially. After eating a few fried I discover a cockroach in the fries which was half. Now I am not sure whether I have consumed the remaining half of it is still there somewhere in the plate or the fraying pan. this is a serious concern from the safety point of view. The french fries were soggy initially. After eating a few fried I discover a cockroach in the fries which was half. Now I am not sure whether I have consumed the remaining half of it is still there somewhere in the plate or the fraying pan. this is a serious concern from the safety point of view.

Desired outcome: Compensation

Read full complaint
Hide full review
ComplaintsBoard
P
9:39 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Owner of this Mcdonalds always seem to have a limited supply of happy meal toys. Im a father of 2 and grew up with loving all the toys in the happy meals [censored] presented through commercials and advertisements. [censored] the kids of this new generation expect the same or even better. When a Mcdonalds fails to put a smile on a kid by giving out pop outs instaed of...

Read full complaint
ComplaintsBoard
L
8:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's My order

I ordered food online and when we went to pick it up they stated my card didn't process. I received a emailed receipt showing my debit card was charged for $19.32. I am pregnant and needed to eat. I also called and left a message. I would like to speak to a manager about this issue. I have never had a issue with ordering through the app but I want to know why my card was charged and I didn't receive my food.

Desired outcome: Refund

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
A
8:25 pm EST

McDonald's Why is the dining room not open yet?

Why is the dining room not open yet

Read full complaint
Hide full review
ComplaintsBoard
M
12:14 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Went there to have lunch twice this week. The staff is rude bathrooms and tables and floors are dirty they never use disinfect. This place needs the county to come and look at it. It's a disgrace I spoke with staff about the bathroom she act like she didn't care. I explained to her that the corona virus is real and if they want to keep customers they'll need to clean up and disinfect.

Read full complaint
ComplaintsBoard
S
1:06 am EST

McDonald's i have 3 charges on my credit card in 1 day that isnt all mine

my bank statement list 3 charges in 1 day that i absolutely did not spend
Dec 13th
$36.64
$24.68
$25.68
i want a refund. i changed my credit card number now so id like a check or other form of payment

Desired outcome: refund

Read full complaint
Hide full review
ComplaintsBoard
Y
6:28 am EST

McDonald's symptoms of food poisoning

My wife and I. went to McDonald branch which is located in Egypt, Cairo, fifth settlement. invoice no: 95&55
after about 6 hours we had symptoms of food poisoning.
vomiting-diarrhea-colic-fatigue
we ordered Falafel Sand. and Cappuccino.

customer care called me after complain on McDonlad Egypt app.
and he told me that there is a doctor will call me.
and no body care so far.
my name: Yossry
Cell: +[protected]

Read full complaint
Hide full review
ComplaintsBoard
J
4:53 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered $63 worth of food today at the Logan village McDonald's. I paid for my food and drove to the 2nd window. I received the 3 coffees I ordered pretty much straight away once arriving at the window. I then waited another 13 minutes for my food to arrive (based on the time from when I ordered to when I received my food). I asked the person at the...

View 0 more photos
Read full complaint
ComplaintsBoard
B
12:11 pm EST

McDonald's The manager on duty was Mia, Brunswick

I was in line to order a breakfast item and it had become after 10:30 so I give him my order and then they said they were out of sausage then they told me to hold on and then said that they had it so I proceeded to order and when I went to order the mail they told me they were out of hash browns so I said okay and just ordered another sandwich then I asked did they have the big breakfast the manager became rude because I knew they were out of hash browns but they had the sausage so then they didn't have the sausage they didn't have the hash browns but they were able to fill my order that all three sandwiches had sausages I just asked do you have eggs and she informed me that I was after 10:30 she had done told me what they have and they don't have became belligerent about it I asked to speak to a manager she said she was the manager it's one thing to inform somebody what you're out of it's another to get belligerent and be rude to somebody just because you hold the position of manager doesn't mean you get to talk to customers who are the reason you have your business because without customers you wouldn't have a business you don't have to treat them crappy to inform them that you're out of something and it's past time you can tell him this is what we have left on the breakfast items that we're still selling and that would have resolved the problem I'm guessing what you had behind the counter or actually through the drive-thru because I was in the Drive-Thru.

Desired outcome: Nothing was resolved because she was the manager and she was just rude so I got what they had didn't even get anything else other than the three items in the coffee because I was too aggravated and frustrated trying to get an order filled

Read full complaint
Hide full review
ComplaintsBoard
T
8:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's I paid for my order and left with out it.

Thursday night 12/30/2021 at about 7:02 pm I pulled into McDonald's on East Michigan Avenue in Jackson MI I ordered 2 medium fries 1 large fries a double cheeseburger no pickle and a Carmel frappe small. I paid got to the window they gave me my small Carmel frappe and asked me to pull to a parking spot and wait for my order. At around 740 I went in and waited for someone to come to the counter and when she did I ask about my order that I had been waiting about 40 mins for and she said hold on I will see. Then I heard another girl with blond hair say I don't care what they are waiting on. I waited like 2 min no one came so I left. I paid for my food and got one thing. Other cars was pulling up and pulling off with there food. I don't understand y it was taking so long and why when I went in still no one cared. I paid 17.68 or something close to that. They didn't give me a receipt. Vary disappointing 😟

Desired outcome: A gift card so I can go to a different McDonald’s and get the food I order and didn’t receive. I don’t feel comfortable going back to that one.

Read full complaint
Hide full review
ComplaintsBoard
H
2:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Happy meal toy

My child received the Sing 2 toy in the Happy Meal. The most absolute waste of cardboard I have ever seen. I'm an adult and I had a little bit of trouble putting it together and not only that the bulldozer broke in seconds. My kid was so excited until we got the box open it up to find out it's just another box of cardboard garbage! This is not a toy it's a craft project for kids to crush! The stupidest play craft, I think McDonald's has ever put in their happy meals! Why do you think my child chooses McD Over Chick-fil-A?

Desired outcome: Go back to your normal movie toys. Kids Love it!

Read full complaint
View 0 more photos
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
McDonald's Category
McDonald's is ranked 1 among 59 companies in the Fast Food Chains category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.