McDonald's
reviews and complaints

I arrived at McDonald's at 6:00 PM and the drive-through is so backed up that it's back clear up to the road where people cannot get in line or pull into the parking lot due to having to get in line for drive-through. The line is barely moving and cars are just sitting here. I am highly unsatisfied with the service being so slow. It is now 6:15 and traffick is having to line up on the main highway. This is not the first time that I have been there and this has happened. I have even called them on the phone and ask them why it's going so slow and they cannot answer my question. I have never gotten such slow service at any drive-through I have ever been

I ordered from Uber eats from Mcdonalds on main and Gilbert in Mesa Az the burgers were cold fries as well. Ice was melted also the burger was over cooked. Not happy with it at all. It cost me almost 30 dollars for this order and it certainly wasn't worth it.
I was very disappointed. As I was just going to make my own burgers now I wish I did totally not worth it.

Again. Here I am! My 12 year old grandson's order was wrong. Not a happy meal, either. He asks for just pickles on his two cheeseburger meal, got the works on one. The other was fine. I never got my Big Mac and fries. I did get my drink. My mom's order was correct.
C'mon now. I paid for it all, too.
I hope it doesn't happen again.
Regards,
Linda Gagne

It's sad for the past week I go through every morning before work to get coffee and always get pulled forward to have to wait it's first thing in morning they should always have coffee there should be no reason to be pulled forward for coffee it's 7:20 in the morning they should always have coffee at this time and for it to happen all week long it's ridiculous

Went to drive through today my order was just over £31 got home and a big mac burger and portion of cheese melts where missing usually if anything is missing I go back but I was in a hurry as had a vet appointment really disappointed it's a big order cost alot and don't even receive all items, also my wee ones happy meal was ment to be a cheese burger and he got nuggets.

I find it nonsensical that one is required to take a drink carrier for two drinks. One of the reasons given as explanation was contact concerns for Covid. This is ridiculous. It was stated early in the pandemic, and never altered, that Covid is transmitted through the air, not on surfaces. Aside from this, McDonald's has no problem with contact when taking my cash.

They are allowing customers to sit at the speaker over 30 minutes and no one is at the window they aren't taking orders at all… when I drove off it looked like they weren't even in the store and it was a line behind me… at least 7 people drove off before I did … this is poor customer service and it seems like the manager is a huge part of the problem seeing as how they were missing as well

11/16/2021 ordered 3 McRibs, large fries, and Large Coke from the dinning room, to go. After waiting 15 min for the order I asked were my order was, the Assist Manger, told me they was waiting for the third sandwich. I then asked if the other two sandwiches in the bag was going to to die. She ignored my question. After getting my order I checked the meal. The first two sandwiches had died; cold, dried out, BBQ sauce soaked into the buns and the box. I showed her and told her I wanted new sandwiches. I over heard her say to the drive thru operator it will be 20mins before the new ones are ready. Even another customer heard her and commented to me. After 5 more mins waiting she gave me my two sandwiches in a different bag, so, I went to the end of the counter and checked them. When she handed me the bag I got a comment from her "just let you know we expressed your order and bypassed other customers to get you yours" I replied" as you should" They were the same two old sandwiches. I asked to talk to the manger on duty. As I was explaining the problem and showing him the time stamps on the tickets he acted as he didn't care and asked what I wanted done. Either a refund or new food. I told him at that point I wanted new food and a refund. With a hateful attitude and a greatly raised voice " NO, either a refund or new food" I said a refund. At this point I am GREATLY irritated. With ticket in hand he asked if I just got One sandwich. My reply was " the ticket is in your hand read the the damn thing." At that point the assit manger, the girl I was dealing with before, came running out from behind the count and got within 2 feet of being in my face. She was shouting at me to leave and not to talk to her manger manger that way. She had the nerve to say when I got my order the first time I should have left. Heated words were exchanged. Then she threatened me by the cops being called. I told her fu*k off. This whole time the manger I was talking to was correctly getting my refund. She got involved in a situation, at that time, she was not asked to be in. I stayed to talk to them because I don't run from the cops.

This isn't the first time I usually just let it go but my husband picked up my daughter and her husband food cause they have covid and he was taking it to their porch and leaving it ..we are 30 minutes from them they live in Honaker she calls and tells me they only got 2 burgers so I call and ask my husband to check his receipt and he had ordered 3 doubles and 2 pies .so I call to tell them we didn't get one of our burgers the girl keep asking how long ago I said about 30 minutes he has his receipt. Then a guy comes on can I help u I explained to him he said what's the number at top i said my husband hasn't got home yet but just forgot about it.They act like I was lying over a burger really. The number of receipt is KS#13 11/13/21 7:43..This was the rudest I have been treated over something as simple as a burger.

Hi I just ordered some breakfast online from my phone I drove to restaurant went through drive through and had to wait for 12 mins for a coffee and toasted sandwich and a muffin coffee was cold and the muffin has egg shell in it . The girl that brought me my food was just sooooo rude I gave the muffin to my dog and the coffee was cold and gross I went to a another shop to get a coffee this is my worse experience at macaas for a long time how can you serve cold coffee I got a largest they have and it was crap

To whom it may concern,
this is the second request for a refund and some show of customer service . During this pandemic one of most concerning thoughts at this location was that they received the food back into the building after it was in my car exposed to me and my passenger ..

No response has been received by email, text, or phone .

You guys sell a great product, now if it could come with a ( chick-fil-a ) service ... This location will own it !

Pulled up to order they told me hold on and the person that pulled up after me took their order never came back to take my order. This is nothing new every time I come at night I'm told they can't take any orders this time skipped me and never came back..What a disgrace for mcdonalds name! If this is a franchise shut them down they are smudging the mcdonalds name!

On Nov. 9 I went to McDonald store no. 31771 and order 2 happy meals for my grandsons, only to arrive home with french fries in either one of the meals.
I was not going back so the boys were disappointed.

About 2 weeks ago I then wen to the same store to buy 2 happy meals for the boys, when I arrived home there no cheeseburger in either of the meals.
This time I had to go back which was an inconvenience.

You should look into your employees and make sure they supply the customer with the correct order.

I been a crew member for almost 5 yrs at macdonalds and ever since I started terrible and horrible that way they treat their employees not even cause I have 5 yrs they appreciate what I do especially thru this pandemic is js gotten worse wanna force u to do doubles or go in on ur day of i used to do that and not even like that never got a thank u or raise js that's why people don't last they expect more then what they appreciate and also the fact that I was actually on training for manager yet I promoted my self down cause they rather believe the customer no matter what the scenario of what really happen that's dumb cause they don't even wanna hear our version its like we don't exist or have rights but I guess its js macdonlads right [censored] the workers and I work on Sam Houston in San benito js hopefully someone can actually do something about the workers rights but I really dough it thanks in advance gasperxp

I have been a McDonalds consumer all of my life, but to see a company earning 4.7 Billion dollars a year to pay its employees so poorly i cannot continue to support your company. I am OUTRAGED by your behavior.

Ate dinner at your restaurant tonight and the females working were very rude threw my large cup on the floor and said oops, just sitting the to go orders on the counter and not calling them out, we had to go and look in the bag to see if it was our order or not, i don't usually like to complain but it was a little ridiculous, the manger on duty was doing the best he could while it seemed like the other workers up front were just running around, trying to look cute