McDonald's

I visited Mcdonalds in Norkem Park on the 5 of February 2022 at approximately 22:44. My family ordered 2 happy meals, 1 big Mac meal with a hazelnut iced coffee and my husband ordered the large chicken foldover with a hazelnut iced coffee. Once we had received our order, we made out way home. On the way home after tasting the iced coffee, my husband and I found it to be extremely sweet and left us with an unsavory after taste in our mouth. We decided to turn back and ask them to correct our order, this is then when the start of the most appalling service started. We were met by a staff member by the name of Pretty, who was arrogant, disrespectful and rude. Another gentleman offered to assist us and she proceeded to physically assault him in front of me and my family, refusing that he give us the correct order. We asked her what seemed to be the problem and she rolled her eyes at us and walked away, without so much as an acknowledgement that we were speaking to her. She was very rude, distasteful and loud, calling other staff members to come witness what was happening. She continued to verbally assault her colleague, shouting and pulling on him. I have lived in the area for well over 20 years and this is the first time I have ever received such disgraceful service. I am embarrassed on behalf of Norkem Park McDonald's, having Pretty has a representative of the franchise.

My wife ordered a number 7 plain. She was given two cheeseburgers with lettuce. Look like a deluxe cheeseburgers. She then told the drive thru attendant that it was the wrong order. The manager then grabbed the bag and threw it at my wife and closed the drive thru window leaving my wife with the wrong order. This is not a professional behavior from one of your managers. Manager in charge was Emily.

I am a senior and a now former customer. i had family work there and was treated unfairly. Not only was it unfair the manager supposedly in charge Ashley condonned the incident. They are understaffed and blame the owners for their unjustice behavior. I will spread the word of your staff’s behavior to other friends and family so they don’t go to this establishment. Shame on them

My wife order some food from McDonald through GRAB but Prosperity Beef Burger was not in the delivered package.

02/01/2022 @ 07:32 pm i got my food and it was order number 72 i had ask for fresh fries and they claimed they were fresh but they are not and my daughters nuggets were cold.

Hi. I've been a constant customer of McDonald's for the past 10 years, ordering at least once a week. However, lately I've been questioning the quality of service McDonald's have been offering.

On January 29, 2022, I've made an order at 7:37 PM and the estimated delivery time on the application was 8:10 PM (approximately 30 minutes as usually promised). Unfortunately, the order was received on 8:36 PM (almost 1 hour after the order have been placed). This is not the first time this has happened. This incident has occurred several times in the past few months. It seems that McDonalds is no longer the fastest delivery in Egypt as it claims to be.

I have filed complaints before to the local customer support in Egypt and was promised that this is only temporary and everything will return to normal soon. However, as I said, this issue have been repeating for at least 3 months now and it doesn't seem like things are getting any better. I am very disappointed by the franchise in Egypt. Attached is the last order that I've made.

It would be much appreciated if you would contact me for any updates or feedback regarding this issue. So please have my email address below:

adham.[protected]@gmail.com

I recently went to the Union City McDonalds and fell in the parking lot by the store. Near the handicapped spot. It was very cold and icy that day. When I came out to get in my vehicle I slipped and fell on my back near the door entrance. The sidewalk was not cleaned off or salted. A pile of snow a lot of old people would have to step over right at the curb. I don't think I got hurt but could have and may be unknowingly. The manager that day came out and asked if I was ok. But what angered me most is that I said I think so but you need to keep the walkway scraped and salted. Her reply kind of snidely was they aren't allowed to use salt on the new concrete. This made me furious because all businesses I know of scrape, shovel and salt their walkways to avoid lawsuits for fall's. And salt doesn't hurt concrete. Had the walkway been cleaned off and salted I would not have fallen. I said to her.. so your sidewalk is more important than your customers? She then told me if I had a problem to call two different numbers. Of which neither one returned my calls. I got the number from the maintenance man because she would not come talk to me. I fell approximately mon 23rd to wed the 26th. Around 9:30 a.m. I don't know the name of the manager but you could find that out. After I left I saw the maintenance man shoveling. I am one of the many locals that frequent the store and would think I would be more appreciated. Spending hundreds a year and what's more it's been remodeled and half the equipment doesn't work. 45 minute wait times in and out of the store. Unclean in lobby and where the employee's work. Poor presentation of food. Not good either. Mixed up order's. And the redo on these stores is hideous. Ugly and unwelcoming. And we the customers pay the price due to increased prices, one reason being millions are being stuck into renovations and with subpar work at that. The old festive McDonald's is what we all want. And you cant call it fast food anymore either because I could order a pizza and get it before getting my order at the drive through or inside. My fall and the conditions at the U.C. McDonald's should also be on video for that day. As I and you know there are multiple camera's throughout the facility inside and out. If I were to pursue a lawsuit this footage would be my evidence and sequestered by my lawyer. I hope it doesn't come to that.

Asked for ketchup and spicy sauce for my chicken sandwich like I have done more the 100 times I pay for it I don't get it for free I pay60 cents a sandwich never had a problem tell to night I spent over$100 there the other night this will be the last time I will every come here again on top u can get your food your way u aways got to wait and it is cold aways so that being said they lost a lot of customers I will post it all over Facebook about Swanton [censored] hole and get a [censored] attude about it never again

Merchant Mcdonalds-Petronas KLIA via ewallet dated 25/01/2022 at 12:04:21,   Refer to the transaction status was successful, however, as I drive thru to collect my food it has been stop due to the Merchant's transaction was unable to print the receipt.  The service counter asked me to park my at packing area and not attended for more than 30minutes. 

Last sunday we went to the Mcdonalds in Langley, Bc on Fraser Hwy.In BC they now charge for using single use cups. We brought our clean stainless steel travel mugs for our coffee. They refused to use our mugs and charged us 64 cents for using their singleuse disposable cups. I thought the idea was to use non disposable mugs and we tried then we were charged an exorbiant amount for a disposable mug. Are you just ripping us off-we will not go back. Incidentally tim hortons used our mugs and charged us less for our coffee- they call it a refill. Colleen Haggstrom

I have been sitting in the McDonald's drive thru on 1300 s and state for 45 minutes and still haven't even gotten to the order box to order my food! Every time I come here for the past 5 years I have had nothing but problems something needs to be done about this! It's 8:31 pm and I am still waiting to order my food! This is rediculous last time they didn't put anything on my one of my mcdoubkes and totally forgot the bun on my chicken sandwich.

The past 5 times we have ordered from this location our order has been wrong: food has been forgotten and or special requests ignored or done incorrectly. For example today we paid for extra cheese, the printout showed extra cheese but yet there wasn't even the normal amount of cheese (there was zero cheese). If you try to speak with o management, they just tell you your wrong and they are right…. Even when you show the food and the order.

I ve visited Mc Donald's chill out Zaid restaurant # 1480238 yesterday 17/01/2022 at 21:53:50
Unfortunately going to the toilet was a horrible experience to me
Using the toilet I got wet and all the toilet floor was full of water beside toilet paper are on the floor and on the basket and around the basket on the floor. Using the basin u find water pouring from down the basin.
Finally what I saw yesterday shows that there is no maintenance and nobody cleans the toilet. When I asked for the head of the branch Mr. Omar Rabee he wasnt there. They got me Mr. Osman Ahmed who finds that its not an issue and nothing can be done.. He was really rude in his way of talking. Then I asked for someone to talk to higher in position They called Mr. Mahmoud Kamal. (shift manager) He was decent while talking but told me we sent to the maintence but nobody came till now. I was really shocked that they know and thats the easiest answer to be said. I gave him solutions to that problem as to avoid ladies being wet either closing that toilet and using the other toilet for men and ladies or closing the toilet with a very short note (closed for maintenance)
Really a horrible experience staying all way travelling from Cairo to Alexandria with all my clothes wet.

Asked for fish sandwich with exe target and add extra mustard on both sides of bread had sticker on out side if box with order.. Did not get, sandwich was dry ate without bread still dry. Last Sunday orders two the same way double with the same extra. Fish not cooked tasted like dough. My friend put hers in the oven, I threw mine an trash. Didn't file complaint last week didn't want to complain. But I am a paraplegic and have food brought by fr oh ends who drop off. But this can e continue to

[protected]/"[protected]@yahoo.com