Menu
Register
Write a review File a complaint
CB Fast Food Chains McDonald's 801 E Parks Hwy, Wasilla, AK, 99654, US
McDonald's company logo
McDonald's
reviews & complaints
McDonald's company logo

McDonald's

801 E Parks Hwy, Wasilla, AK, 99654, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
6:00 am - 11:00 pm
Tue
6:00 am - 11:00 pm
Wed
6:00 am - 11:00 pm
Thu
6:00 am - 11:00 pm
Fri
6:00 am - 12:00 am
Sat
6:00 am - 12:00 am
Sun
6:00 am - 11:00 pm
ComplaintsBoard
S
8:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's - Extremely poor customer service

Waited in line for 40+ minutes but the catch is the line was fairly short. I was in the drive line #2 it seemed to be shorter line. As the line got closer to the ordering board all help pretty much quit. 2 cars in front of me waited probably 4-5 cars from left lane before anyone would help right line. I can tell you if your in line and you watch approx 12-15 cars go in front of you it gets frustrating. We could not really get out of line very easily so we waited. Now it was our turn to order I waited no less then 7minutes at the ordering board before anyone asked what we wanted, That is a lifetime watching the left lane of cars going around you. We finally got to the window and I asked to speak to the Mgr so the Older dark curley hair lady came and asked What out problem was? I told her I feel as if we should have our meal comped. I explained the situation and she told me thats what happens when you hire 15yr old people they have to leave. I told her the drive thru was full and they should have found someone to take over that spot instead of just leaving. Then she explained to me that it was my fault and that I should have just left the line if I wasnt happy. So I said thats how your going to correct this is just blame me. So we left without our food. I am a business owner in this town and understand the difficulty of getting good employees but when they have extremely poor management its hard to have good employees

Desired outcome: honestly not sure, I wish to be contacted and have the manger spoken with and let them know this is not right. I hardly ever complain and expect anything for free but if i do it is for good since. Shad [protected]

Read full review of McDonald's
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.