We bought a Maytag side by side refridgerator in the spring of 2018 for our new house. About six months ago, the ice maker started to act up, working intermittently. Finally, it just stopped working. Doing some research on the issue, it was noted on various web sites that the cable harness, connecting the freezer door to the main unit can become intermittent or break completelty. The wire harness carries the signals to and from the ice maker to the main unit.
Looking at the bottom of the refridgerator door, I noticed that four of the six wires within the harness were broken.
I was told the only way to fix this is to replace the freezer door at a cost of $ 900 and labor running close to $ 200.
Maytag offered me no assistance on this.
For a cable like this to break within two years brings into question a company's design and quality control standards.
The complaint has been investigated and resolved to the customer’s satisfaction.