Maytag

Maytag Model #MMV4205 This model was bought less then three months before the heating element burnedout. Maytag would not exchange. Told us they would send a repair person to fix. 5 days later rerpair man comes and says he cannot fix it since he did not have the parts. An order is placed to order the parts. A week later one part shows up broken. When the Maytag repair man shows up he says that parts is no good and that the two other parts were backordered and would not ship for a month. We call there response number and request to get this resolved quickly and do not want to wait another month to get the microwave fixed. The person (jeff) at customer service tells us that he can not do anything but put an expedite in for the parts. We inform him that the repairman had already tried to put an expedite on the part and that he was tiold that because this is a new model that they cannot get us a part till then. The customer service person tells us he does not believe this and says that an expedite will be put in and that we have to wait for the part. This is the worst service I have dealt with. We spent over $400 on a microwave that is supposed to be the top of the line and instead the problems make us feel as if this was the worst decision to buy this model. Customer service (Jeff) was informed this complaint would be put in and he dergards are frustration does not help us. All we want is to have a working microwave. A replacement model would have sufficed which they could do immediately but instead they make us wait and go without a microwave for who knows how much longer.

Purchased a top of the line Maytag Neptune washer and dryer and after 4 years of service it now needs $1400 in parts and it only cost $1200 we bought. I have called the customer service for Maytag and they have no care in the world an all they want to do it hope that it lasts you till your warrenty is over and then they can wash there hands of it. the problem with mine is that the seal and bearing are leaking water onto the clutch and causing it to fail. My queston to Maytag was there major components are failing prematurly. I would strongly incourage people to just buy the cheap $300 washers and dryers as they will last just as long and most likley a lot longer and don't buy a Maytag or Whirlpool.

Maytag Legacy Series washing machine SAV15DEWW purchased in August 2004. In 4 1/2 years, the motor hub bearing and seal have gone out 3 times. Once under factory warranty, once under extended warranty I paid extra for, and now it is out again with no warranty.

Buyer Beware of Maytag products! There are just too many complaints regarding quality, service, and the fact they WILL NOT back their product. Spend a little extra and get an applicance that will last more than a few years. Maytag and Whirlpool are the two most complained on appliance makers I have found.

I purchased a policy from Maytag Dependability Plus on both, my Maytag washer and dryer. My washer broke down, I called Maytag Dependability Plus to have it repaired. They first called A&E Appliance Repair Service, then canceled A&E. Then they called another company to repair my washer. The repairman came to make the repairs, after the repairman diagnosed the problem, they wouldn't allow him to order the parts and fix the machine. By this time I have called Maytag Dependability Plus numerous times and had to call them again! They lined up A&E to come out again. The A&E repairman showed up, diagnosed the problem (2nd diagnosis), ordered the parts necessary to fix the machine. It took almost a week to receive the parts, I called A&E, the following week they sent another repairman to fix the machine... In total, it took 3 weeks to get my machine repaired...

Then the dryer broke down. I called Maytag Dependability Plus to have it repaired. They first called A&E Appliance Repair Service, then canceled A&E. Again, they called another company to repair my dryer. The repairman came to make the repairs, after the repairman diagnosed the problem, they wouldn't allow him to order the parts and fix the machine. Same as with the first time when my washer broke down, I had to call Maytag Dependability Plus numerous times and had to call them again! They lined up A&E to come out again. The A&E repairman showed up, diagnosed the problem (2nd diagnosis), ordered the parts necessary to fix the machine. It took almost a week to receive the parts, I called A&E, the following week they sent another repairman to fix the machine... Again, it took about 3 weeks to repair my machine!

Then, a year or so later the washer broke down for the 2nd time... Again, they lined A&E up to do the job. Again, they canceled A&E and called another company. He came out, diagnosed the problem and they canceled the repair! Then they lined up another company. After calling Maytag Dependability Plus again and again, I called them to find out what they were planning to do about my machine. They said they were sending another company, General Appliance. I called them to set an appointment They were not qualified to work on Neptune washers... Again, I called Maytag Dependability Plus. By this time I am hopping mad of course... They then called A&E Repair to fix the machine. The repairman came out, diagnosed the problem and ordered the parts. About a week later he was supposed to return and fix the machine... The parts didn't show up and neither did he! No one called me, so I called them again. They said they couldn't get the parts, said they were back ordered. I called the factory, Maytag Parts. They said they had the parts. I then called A&E and explained that Maytag had the parts. By this time, I know I've had to make at least 20 telephone calls back and forth between Maytag Dependability Plus and A&E Repair Service, and now the Maytag factory parts department. Is this crazy or what? Finally, they have ordered the parts. By this time, I'm 3 weeks trying to get these people to repair my washer. They are refusing to have the parts send 2 day air, so I've got to wait another week to 10 days to get my machine fixed, if it ever gets fixed at all. I will probably have to repair the machine myself.

This is a common practice of Maytag Dependability Plus to send other companies out and then cancel the repair... This costs them the additional service calls, costs the consumer (Maytag Customer) the convenience of a working Maytag appliance, time and money having to go to the laundry mat to wash their clothes.

I don't know what the relationship is between Maytag Dependabilty Plus and the Maytag Company, but if I were Maytag I would be taking a hard look at the procedures followed by Maytag Dependability Plus... It's no wonder Whirlpool is doing so well! Maytag is forcing all their own customers to purchase Whirpool appliances!

Spinner not working. Innitially agitator not agitating followed by the tub not spinning properly. This happened just before my 5 year warranty expired. Service was done on my machine. All that was done was a tightning of the belt. Problem still persists and Maytag wont do anything about it without charging more money. Verry frusterated especially knowing that this is a consistent problem with this company. We too went to Maytag to upgrade and have been verry unhappy with product and service.

I purchased a Maytag refigerator MSD2756GE in 2003. Two years ago the hose to the ice maker leaked. The water went under the hardwood floor and ruined 50 sq. ft of flooring. I removed the cabinet that surrounds the refrigerator and had the flooring replaced. I also installed a stainless steel line to the ice maker. I installed tile under the refrigerator to prevent it from happening again. I thought that if water should leak again it would run off the tile and would be seen easier, as before the water just went uder the flooring. I thought my problems were over. Yesterday we noticed the floor copping and water stains. I pulled otu the refrigerator and found the water hoses going from the water valves to the back of frige were breaking down. The plastic was actually deteriorating, causing water to leak again. I have to replace the flooring again plus the water got under the tile and they are loose. I am sure I have no recourse with Maytag exept to never buy another Maytag.

A & E Factory Repair company was scheduled to repair my Maytag washing machine on Wednesday, November 26, 2008 between the hours of 1pm to 5pm. Around 3pm A & E called and canceled and no explanation was given to me. A & E rescheduled the repair for today, Thursday, December 4, 2008 and the hours were 8am to 12pm. No technician came out nor did one called. I called at 11:10 to see if the technician was on the way. I was told that he was running late and that he would call me to inform me as to when he will be coming. I called back at 1:l10, 4:08 and was given the same story. At 4:22 I knew that no one was coming out, so out of frustration I called A & E and asked if they would extend courteously and send a technician out tomorrow morning to repair my washing machine especially due to the fact that they didn't come out on Wednesday nor today--- but I was told NO.
A & E is very unreliable, undependable, discourteous. And they don't care for there customers in the Bronx.

Maytag atlantis MAV8600 won't pump all the water out when spinning. Replaces pump, belt and pivot spring. Greased slide on motor mount. Still same problem.

Bought a Maytag Quiet Series 300 at Home Depot. Worked okay but a year and a half it died. The problem is in the power switches. I am an engineer by proffession. I should have done some research before I bought it - but hey, our last dishwasher lasted 15 years and it still worked when I replaced it. Matag ought to be penalized for making crap. Not acceptable! From now on I will do my homework and Maytag will never be a part of that equation.

Purchased a Maytag front load washer from SEARS in July 2005. There was always mold forming in it and a swampy stench, but thirty six months later the computer board went due to the moisture. Sears informed me that the part would be $500.00 plus whatever other parts and labour.
I refused this and started to look on the net for the computer board and found out that this is a KNOWN PROBLEM with this make and model number and also found out that this model was included in the Class Action Lawsuit against Maytag. SO WHY WAS THIS MAYTAG WASHER ON SEARS SHOWROOM FLOOR FOR SALE IN THE FIRST PLACE? When I called Sears they informed me they were unaware of this problem and said that it wasn't on any recall list and they weren't going to do anything and I should bring this up with Maytag(Whirlpool) which I did and was passed back and forth for a month until I brought the Toronto Star news paper on board and they did an artical on me and my moldy machine. It was at this point that Whirlpool came in with an offer of $500.00 for my machine; they said that due to the fact that I've had 3 years enjoyment of the machine they feel that this was a fair offer. I told them" NO" because I purchased a matching set and had not intended to have a mismatch and a fair offer would have been to give me a full refund. They told me to get in touch with them if I change my mind. I will not! As I was put through HELL, just trying to get someone to listen to me at both SEARS and MAYTAG was very difficult and found that they both use the same wording when talking about this product.
I am so MAD right now.
I'm an artist and have decided to use the moldy washer in an art installation. I'm leaving the stench and mold and will have infant clothing crawling out of the washers ### which will be seeping black ooz, beside the washer there will be an 8 foot [censored] to depicted the customer service exectutive team at SEARS and WHIRLPOOL. ( there will be a sign to inform people and tell the story) The sculpture will also be interactive for patrons to place their complaints in and I will use them in the sculpture by hanging them in the air and placeing them around the floor. I think art can have a huge voice when used properly. My sculpture is going to shout!
I think it's the fact that both SEARS and WHIRLPOOL deny accountability and deny that there was ever anything wrong with this product, this is what really makes me mad.
I have received thousands of letters regarding this product and will use them in my installation...
I have already finished the maqette and have galleries interested in displaying my sculpture, they really like the idea.
Please send me your stories or complaints and I will put them in the sculpture...
Bye for now
Cyd

Maytag washer, model# SAV515DAWW crapped out on me after just 4 years, paying $500, less a $30 scratch fee. After checking out this washer online, i found out that many people had the same problem with the boot having to be replaced. we had waived our warranty because of the scratch but others had tried to get theirs repaired by repairmen only to get the run around by Maytag. Since, i found out that Maytag is now Whirlpool, so, BUYER BEWARE.

years ago i was given a Kenmore apt sized washer that hooks up to a faucet and it was about 20 years old already. Not having a washer i was happy to snap it up. After 9 years my husband replaced the pump, and we finally got a full sized washer from a jobsite he was working at and customer bought a new one... had that one for 4 years, go figure, pay full price and get less out of a new product, Maytag repairmen must be on vacation! Now i found out my dryer needs a new ignition. My luck. I am off now to post a complaint about Perfect Flame Split Lid Grill. Good luck ya all!

washer is only 3 and half years old high speed bearin is gone... this is on the Neptune model #mah5500bww, serial #b2216129et..have talked to the people at maytag they only wanted to give 15% on cost of bearin, but bearin is built in to a 400.00 tub..new part and labor was going to cost me as much as I paid for the washer..have noticed that there are other complaints on the Neptune ...these date back to 2005..at time of purchase was told that this was the top of the line ...yeah right...

I bought a Maytag Fridge...side by side about 8 years ago. I immediately began having problems with the ice maker. Mainly ice freezing on the "teeth", and not being able to eject the ice...it would make this noise that sounded like a geiger counter...or a really squeaky door. It was horrible. It was covered under warranty so I had it replaced. The second ice maker had the exact same problems. By that time my warranty had run out. I went on Ebay and found another brand new icemaker and installed it myself (it was exactly what I already had, still in the box). You guessed it...same problem..creaking noises, frozen ice on the teeth things. I called Maytag for the tenth time and complained...actuallly couldn't call, had to file a complaint on their website. They told me I needed to contact a Maytag service repair man. It's been an insane problem. Unbelievably annoying and Maytag could care less. As disappointing a purchase I have ever made.

I purhcased a new Maytag stove in late summer 2007. In the early morning of Saturday October 4, my new Maytag stove started on fire! The stove had not been used since the previous afternoon and it started shooting flames up my kitchen wall! Fortunately there was a fire extinguisher nearby and I was able to put the fire out before any real damage was done to my home. I have notified Maytag, however, they have not responded. I realize I am past the 1 year warranty, but I do believe that something as serious as this needs to be addressed and I am entitled to some type of response at the very least. I am going to have to replace this stove at my own expense for something that is obviously poor workmanship in the control panel. I would think that Maytag would not want to be responsible for what perhaps in the future would be a deadly fire because of their product.

Our 6 month old Maytag washing machine had some problems so we called the store that we bought it from for service. The first service tech guy showed up an hour and fifteen minutes late and we could smell alcohol on his breath. I watched him try to disassemble the machine using a putty knife and a pry bar. He was prying on parts of the machine that don't even come apart and had some of the spring clips flying off the machine which he did not find or replace. After half an hour of tearing the machine apart, he finds out that the company sent the wrong part. I phoned the company and told the owner about the smell of alcohol on the tech's breath and his lack of knowledge on how to dis-assemble the machine. The store owner said he would get the right part and another service tech out the next day, which he did. The next day the second service tech came out and replaced the part and left before I got home. I put a load in the machine and had to leave for town again for about two hours. When we returned, I found water all over my laundry room floor from the washing machine. On further inspection of the machine, I noticed that the machine had not been properly put back together and there was a big blood smear on the front of the machine from the service tech and the spring clip that the first guy lost was not replaced either. I then got my digital camera and took pictures of the machine to show the store owner the next buisness day. I showed him the pictures and told him that I thought that the machine might have been damaged from the improper dis-assembly and assembly and that I wanted him to replace it with a new one. He said that he could send his service techs back out to try and fix it, ( 2 days later) or if that if I wanted a new machine he would only give me $300 towards another machine if I returned my machine. I told him that this was the worst service I had ever had and told him that I wanted the Maytag Canada phone number to lodge a complaint, which he then gave me. I told him this was the first and last time that I would buy any Maytag product.

Piece Of Junk!
Product/Service: Maytag Dryer
9/30/2008 Yelm WA

I purchased a Maytag dryer in October of 2005. Since then the drum has come apart. Maytag replaced the drum in January of 2008. Since then it has been burning my clothing. I called Harold's Appliance in Lacey, Washington. They never said we don't' do warranty work on Maytag's because they don't pay us. They came out and looked at the dryer and then told my daughter, "We don't do Maytag warranty work anymore because they don't pay us". Harold's Appliance then charged my daughter $90.00 for the trip out. Harold's Appliance told me I would have to call A & E to get it repaired (the drum is pulling apart again).

I called A & E (Maytag) and they said they won't do anything about it as they already repaired it once. I said, "The repair wasn't done right or I wouldn't be having to call you again". Maytag said they won't do anything about it so here I am with a piece of crap dryer, a $90.00 service call (again) and a company that won't stand behind their product.

I will never buy another Maytag product and will take every opportunity to let others know of their shoddy work and warranties.

I bought a maytag washer that doesn't work properly and when I went the store and asked that I would like to get anther one they stated they only handle one problem at a time. I furnished my house from sears. I asked them to look at my profile and she looked at me and said it was passed the ninety days for return or refund. This saturday the washer will be serviced for the second time. They sold me a second washer that does not work and they will not take a look at the customer side of view.