Maytag review: Failure to service brand new dryer

Maytag dryer model# MGD6205RW serial# MF1804399 purchased 5/11/2026, along with 5 year extended service plan from Lowes. Quit heating 7/17, service set for 7/22 w/ no call no show from "Carl's TV" who is allegedly the only "authorized Maytag servicer" in our area?! I've called Maytag idk how many times now, have also used the chat feature to no avail, and STILL have been unable to reach the "servicer"! There are other reputable appliance places in our area, one of which I contacted 7/23 and they had availability but Maytag wouldn't authorize, said it goes against "policy". Page 3 of the manufacturer warranty says the corporation will "pay for factory-specified replacement parts and labor to correct defects in materials or workmanship that existed when this major appliance was purchased, OR AT IT'S SOLE DISCRETION, REPLACE THE PRODUCT"! So why is everyone at Maytag telling that me that replacement is NOT an option? That it goes against policy? Can they not read the SAME WARRANTY INFO that I found on their website?! Do the math- this machine quit working after just over 60days. I've been waiting a WEEK now to have it repaired and have had no communication from ANYONE without initiating it myself. I have YET to talk to the ONE servicer Maytag allows- and if that's who handles the 5 year plan, I want my money back for that, too! Not to mention the work day I already wasted for a no show!