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2.7 1059 Reviews

Maytag Complaints Summary

453 Resolved
606 Unresolved
Our verdict: Dealing with Maytag, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Maytag reviews & complaints 1059

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Newest Maytag reviews & complaints

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2:14 am EDT
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Maytag Washing machine

Washer and drier both... Nothing but problems from day 1. Warranty very very questionable these machines have been apart so many times that who knows what could be wrong now. They do not honor what they service. Do not buy matag

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12:02 pm EDT
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Maytag Maytag washer

I purchased this washer about 6-7 months ago.Early on we experienced several alarming incidents during the spin cycle, the washing machine dancing all over the washroom.We called the company scheduling a service call but the service guy never showed.These spin cycle disasters have continued.I've called back on several occasions but could never actually talk to anyone.My next move will be dumping this P.O.S. in the parking lot of the store where I bought it.

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Gayle Phelps
, US
Mar 31, 2022 3:03 pm EDT

hi george i have problems with my maytag before you toss it do us all a favor and report this to better buisness bureau they might help if enough of us report how we are being ripped off ...we aren`t the only ones with maytag problems

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5:50 pm EDT

Maytag Poor customer service

Last week our washer stopped working. After being on hold on 5 different occasions for a total of close to 6 hours, we finally got to the Safety Dept and it was determined a company covered service call was warranted. The problem is that Maytag only uses one small company in the area, and they are closing down for a wedding for over a week. Washer won't get looked at until Oct 14th at the earliest (3 weeks of waiting). Can Maytag allow a different company to provide warranty service in this unusual instance? There is a family of 6 waiting!

When I ask that question, all I was told on the phone was "You can get someone else but you'll have to pay for it."

On the online service chat I was told "You'll have to contact Safety Dept." Which we had already spent hours trying to do over the past week!

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Mr. Helpful
Los Angeles, US
Sep 28, 2020 11:38 pm EDT

Sure sorry to hear about your frustrations. Unfortunately there's more to come. Maytag and Whirlpool are great companies. The problem everyone is facing is the Covid related issues within the industry - and the problem exists just as much with parts likely needed for servicing.

You might consider contacting a rental service just to have a washer until your service is fully completed. It wouldn't be surprising that you'll be at this longer than the three weeks.

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11:31 am EDT
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Maytag Bravos xl mvwb835dw4

Bought this washer December 2019. The repairman has been here no less than 6 times in less than a year. Last time he informed me that every part in the washer had been replaced except for drain hose. Should work fine. Two months later it has quit. Tub just fills, time changes from 48 minutes and then 5 minutes later states it's 1 hr 42 mins. Maytag has agreed to replace. This machine no longer available. Will replace with Model #MVW7232HW. The problem is it will take 2 to 6 weeks! Lowes can have one delivered within 2 days but Maytag will only reimburse me for what I paid for the discontinued model and I would have to pay an additional $300 because they consider this a buyout and not a replacement. This is not right. I have never used a laundromat. I paid all this money for a reliable product and it's junk. After reading all the similar complaints I have to wonder if I should ditch this machine for something else. Unfortunately, I have the matching dryer. I purchased the extended warranty thru Lowes. Had this happened under their warranty instead of Maytag's I would have a new machine by now. Please reconsider your policy. I really need my washer! I have spent more time waiting on repairs than actually using the machine. Paul's Appliance did the repairs and has all documentation. They never leave any paper work with me. And Maytag should have all documentation on repairs. I am requesting to be able to purchase Machine thru Lowes and be reimbursed the difference. Not my fault washer was discontinued.

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12:25 pm EST

Maytag Washer

I bought my first Maytag washer about 10 years ago. And replace it 2018 Maytag without the agitator .
Doesn't clean the clothes right
Tears The clothes too.
Most the the clothes looks dirty after I wash it

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3:19 pm EDT

Maytag Service call

January of 2020, my daughter went to Lowe's and purchased a Maytag washing machine, model MVWC465HW2 serial # CXO732023. This machine costs us $600+. About a week ago, I tried to wash a load of
clothes and when I went back to check on them. They were dripping wet. I tried to rinse and spin them but it would not work. The only thing that the washer will do is fill and drain. It makes the sound like it is washing but nothing is moving. Same thing with the rinse and spin, sounds but no action. I called for a service call. They only had 2 repair services to choose from. I can't get an appointment until September 29th. We have 6 people in this house depending on that washer. There is no laundry anywhere near where I live. I did the diagnostics on my machine. The error code is F5E2 which is the lid lock. I could probably do the repair myself, but don't want to void my warranty. Youtube gave instructions on by-passing the lid lock, but there again, warranty issues. Can I get the part under warranty and not have to pay for it? I will never survive until the 29th with no washer. Please give me a solution. Thanks.
Brenda Johnson
[protected]@yahoo.com
[protected]

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Frasel E Pettway
, US
Oct 09, 2020 10:30 pm EDT

The worst washer I have have experienced using IN MY LIFE. We purchased this washer in March and in August it started going into a spin cycle that it never comes out of. The technician came out on September 2 and I have yet to have my washer fixed. The part has been on back order since that date and I was told I'd have to wait until 10/23/2020 to allow them to locate the part. Meanwhile, they are still selling this POS. Customer service is FARRRRR from that. I spent $600 on a nice washer just for poor quality and poor customer service. I hate I ever invested in this crap.

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6:20 pm EDT

Maytag Dryer

Dryer has had the same issue 4 times, every time it has been the mother board/control board, now Maytag is saying it was not that every time. They repaired each time, no cost. It happened again and I was told "no longer in manufacture's warranty". What makes me angry is the 1st representative told me there was a serious issue, when I asked to speak to a manager she said it hasn't been repaired that many times. I will NEVER buy another Maytag if this is the customer service I am going to receive. Growing up all I was ever told by my parents were how good Maytag was and how dependable they were... WERE is the key word.

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4:06 pm EST
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Maytag Dryer

I have bought Maytags for the past 40 years. I just upgraded with model MED6630HC1
After being 3 months late [Covid excused and forgiven] the dryer arrived and has no light inside ... I cannot find any notes that this simple feature is not included. Is this an error in production?

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7:58 pm EDT
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Maytag Not honoring promised customer service hours

I spent quite a while on their website to find technical help. I followed the troubleshooting steps, but did not help. They say chat and customer service until 8pm est. I called at 7:30 est and recording said I was calling outside of service hours. No help and no chat either. I could not find an email address for customer support either.
The website seems to steer you to set up a service appointment when what I need to know is: do I need a service appointment

What are the real hours they help customers and can I talk to a real person?

My gas range has a burner that delays then bursts - dangerous.

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12:49 pm EDT
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Maytag Bravo washer trouble

I have been waiting since july 2 /2020 to get my washer repaired. My son has the same washer & his washer did the same thing & lowes just gave him a new washer after 2.5 months. I bought maytag because we have had good service out of our old washer, dryer, range, refrigerator, before we have been without a washer. I'm really upset at maytag. The guy that came to look at it said these washers are junk every one he looks at all have the same problem the drum drive unit stripes out

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9:48 pm EDT
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Maytag Washer

I bought a maytag washer four years ago. the board went bad now out of warranty so now got to pay to get it fixed cost to much for service call part and all i think with the name maytag should last a little longer then four years
if order the part can't get it out of stock this is very upsetting to have to deal with this i need my washer i use it a lot and now am without one go to store cant even get one on back order now stuck with nothing this washer is junk model number is MVWX655DW1 very disapointed with maytag at this time bought it from home depot july 27 2016 paided 1, 044.96 for the set

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Smileyjo
Centreville, Virginia, US
Apr 26, 2021 12:51 pm EDT
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I purchased the same Maytag Washer and Dryer set MVWX655DW1 and started having issues around the same timeframe. Did you have any success with Maytag honoring the 10 yr warranty?

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9:01 pm EDT
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Maytag Washer

I purchased this washer 11/22/19. It had yo be rebuilt due to defect in washer the drum motor and 2 other parts replaced a bolt seized up
Now the hinge on the lid cracked I am not rough on my products so I'm very upset at the quality as I bought z matching pair. I jyst found out us going to cost almost as much as the washer yo repair. I. live on a fixed income and this is a great inconvenience to me and I'd appreciate any help you can hive.

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4:40 pm EDT
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Maytag hd top loader washer maytag mvw7232hw0

I purchased this washer in April 2020. It is modelMVW/7232HW0. I have already called a week and a half ago and spoke to a rep. I told him this HD top loader does not clean clothes. He told me many customers really like this machine. I am on hold now with Maytag again. Hold time is 18 minutes or I can get a call back next week. Sorry that does not work for me. My original complaint (and still is the same) the machine does not clean clothes. My original complaint was that I put a blanket from the back of my car which we used at the beach. I took it out and it still had sand on it. Believe me I shook it out first before bringing it into the house to wash. Today even with Shout gel and brushing the stain on my fitted bed sheet it still came out with the stain. I run it on TOWELS it takes 1 hour and 29 minutes. Had I known first of all that without an agitator it would take this long for a wash to complete I never would have purchased it. The man I spoke to last week said to use the Towel setting with and deep fill. Honestly deep fill is not and option but a necessity. I bought it for the name MAYTAG and the non-agitator model to help the environment with less water(that is a joke). I have always like the Maytag products. This machine is the worst! It cost over $1, 000.00. I am so fed up with it. My next step is to go BBB or the NY state attorney general.

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Mike Ridder
, US
Aug 08, 2021 2:55 pm EDT

I thoroughly agree with TEA42, This Maytag is [censored], does not clean clothes. Half the time it does fill. Try to wash bulky towels or quilts and the spin cycle damn near bags this machine apart. Purchased in November 2020, Regrets since day one.

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Mr. Helpful
Los Angeles, US
Jul 16, 2020 4:56 am EDT

This model, the MVW7232HW to be exact, is a wonderful piece of equipment. It is actually the second largest within their product line. There is a variation of this unit which is 5.2 cubic foot (.1 cubic foot smaller), but comes with the central agitator.

Within this review, the term of "HD" is used a couple of times. I believe the term being referred to is H.E. or high efficient. This is somewhat misleading as ALL washers now being sold within the U.S. are required to be high efficient, even those which include a central agitator. As a result, any washer must now be able to complete its wash and rinse cycles using less water. This is difficult for many people to comprehend, as one may be use to previous washers using much more water.

I might suggest contacting the retailer you've purchased the unit through. Many retailers offer the ability to exchange the unit with one a little more to your liking.

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Fredrico Cartier
, US
Oct 18, 2023 8:17 am EDT
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I contacted a neutral party a parts salesman for washers on eBay and he wrote me and told me to get rid of it immediately do not service it it is a waste cut your losses and run away

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9:32 am EDT
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Maytag Over range microwave

Bought an over range microwave in 2018. Door fell off and was replaced in 2019. Door fell off again in 2020 and Maytag says it is on me to pay for replacement. Same exact product failure but I guess it's my fault for buying Magtag. So I'll be replacing the microwave with a better product from a company that actually cares about quality and customer service and satisfaction.

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2:24 am EDT

Maytag I have a may tag stackable washer and dryer model mhwc700yw serial no# for washer is cd23201191

I recently bought this second hand an they said the washer won't drain..l seen the drain plug was broke l bought a new drain plug..it seemed to work when l first tried it, an it spun but after l put clothes into it it went thru the cycle an now will not drain the water...what can l do can you send me a schematic drawing of the washer..the serial number is

Please get back to me by ph..250.328.2313. Or email at :[protected]@gmail.com

Thank you for your time, l really need to resolve this,

Bobby Mcknight

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12:21 pm EDT

Maytag Washing machine

Purchased a commercial washing machine from home depot (maytag) model # mvwc565fw2, which was delivered and installed by home depot to my business. Lid lock lights blinks, not running, called customer service and told warranty is voided due to being used at a commerical location!? Had unit for 7 months, terrible.

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10:51 am EDT

Maytag Top load washer model mvwc565fw1

This was brand new washing machine that was a replacement for a faulty model that would not spin correctly. I had to pay over $200 to have this washing machine replaced originally which is an issue in and of itself. It should have been replaced without that service fee. Fast forward a year and a 1/2 and this washing machine will not complete one small load in less than three hours. On top of that, the loads are constantly too wet to place in the dryer. My only course of action now is to seek legal help since this model has been nothing but problematic.

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10:45 am EDT

Maytag Refrigerator

Purchased an expensive dual evaporator refrigerator/freezer in July of 2016. Unit failed again on June 22, 2020. This is the third issue that I have experienced in less than 4 years. Chat sessions with Maytag failed to connect every time. Email contact with Maytag failed every time. Tried to call the "800" customer service number - wait time estimated at 60 Minutes plus. Very poor product quality. Very poor customer service. Whirlpool apparently does not care about quality or customers.

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8:43 am EDT

Maytag Refrig mfi 2269vem10

Purchased in 2013. Within 1st year it ceased cooling. With warranty compressor replaced (altho cost me $100 to move to garage for the repair). Repair person advised purchase of extended warranty. (What does that suggest?)
2 years later ($300 spent in extended warranty) same problem. Mother board replaced. Problem continues. Another new compressor (and $100 to move to and from the garage). 2020 and the same problem continues - neither freezer or refig at set temp. Last extended warranty - $170. Two new mother boards installed yesterday 6/17/20; today both freezer and refrig are not at set temp - same problem AGAIN!
Why can't Maytag fix the damn thing? I have paid well over $500 for extended warranties!
Richard Fanelly [protected]

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4:05 pm EDT
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Maytag Maytag Dishwasher mdb8989shz0. Big ripoff

I am so disappointed in this dishwasher- paid almost $800 at Lowe's and less than 1.5 years later the motor went out. Now slammed with a $375 bill to fix it. I will never buy another Maytag appliance . It would seem that for the price of the item that it would have had better dependability. So disappointed . Maytag needs to better provide quality on it's appliances

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Maytag In-depth Review

Product Range:

Maytag offers a wide range of appliances to meet various household needs. Their product lineup includes washing machines, dryers, refrigerators, dishwashers, and more. Each product is designed with innovative features and technologies to enhance performance and convenience. With a diverse range of options, Maytag caters to different customer preferences and requirements.

Quality and Durability:

Maytag appliances are known for their exceptional build quality and durability. Customer reviews and feedback consistently highlight the longevity and reliability of Maytag products. When compared to competitors, Maytag appliances often stand out for their superior craftsmanship and robust construction.

Performance and Efficiency:

Maytag appliances deliver outstanding performance and efficiency in various tasks such as cleaning, cooling, and drying. They are designed to meet energy efficiency ratings and minimize water consumption. When compared to industry standards and competitor products, Maytag appliances consistently perform at the top of their class.

Customer Service:

Maytag prioritizes customer satisfaction and provides excellent customer service. Their policies and procedures ensure that customers receive prompt assistance and problem resolution. Customer reviews and experiences often highlight the quick response times and overall satisfaction with Maytag's customer support.

Pricing and Value for Money:

Maytag offers competitive pricing for the quality and features they provide. When compared to competitors, Maytag appliances offer excellent value for money. Additionally, Maytag often includes additional benefits or warranties with their products, further enhancing the overall value proposition.

Design and Aesthetics:

Maytag appliances are designed with both functionality and aesthetics in mind. Their sleek and modern designs complement various kitchen or laundry room styles. When compared to competitors, Maytag appliances often stand out for their visually appealing and timeless designs.

User-Friendliness:

Maytag appliances are known for their user-friendly features and intuitive controls. The user manuals and guides provided by Maytag are comprehensive and easy to understand. When compared to competitor products, Maytag appliances excel in terms of user-friendliness, making them accessible to users of all experience levels.

Innovation and Technology:

Maytag appliances incorporate innovative features and technologies to enhance the user experience. These advancements have a significant impact on the overall performance and convenience of Maytag appliances. When compared to industry trends and competitor offerings, Maytag consistently stays ahead with their innovative approach.

Environmental Impact:

Maytag demonstrates a strong commitment to sustainability and environmental responsibility. Their appliances often include energy-saving features and certifications. Maytag also offers recycling or disposal programs to ensure proper disposal of their products, minimizing their environmental impact.

Overall Customer Satisfaction:

Customer reviews and ratings for Maytag appliances reflect high levels of satisfaction. Maytag consistently receives positive feedback for their product quality, performance, and customer service. When compared to industry benchmarks and competitor ratings, Maytag stands out as a top choice for customers seeking reliable and high-performing appliances.
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Maytag contacts

Phone numbers

1818 329 2100 +1 (800) 344-1274 More phone numbers

Website

www.maytag.com

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