Maytag

Hello Shumake. My name is Melanie, and I am a representative of Maytag. I apologize about your range concerns. If you would like to email us your name, user ID name, the website we contacted you on, your phone number, address, and model and serial number, we would be happy to review this further. Email the information to Maytag.Digital@maytag.com. We look forward to hearing from you. Sincerely, Melanie.

Dear Belle,

I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team and we apologize for the frustration this has caused you.
My name is Robert and I am part of the A&E Solutions team. We understand your frustration and do want to see how we can be of assistance to you. At your convenience please contact our office at AEservice@aefactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the (Maytag Gas Range) is listed under and we will contact you directly. In addition please include your screen name (belle) in your email for reference to your issue and we do look forward to talking to you soon.

Thank you,
Robert B.
A&E Solutions Team
A&E Cares

Hi, Jody_eve. My name is Melanie and I am a representative of Maytag. We apologize about the frustration you have experienced with your dryer. 90% of improper drying is due to venting issues, and not problems with the dryer, as long as it is heating. If the dryer is running, then run the dryer without the venting. See how long it takes to dry without the venting in place. If it dries fine, then you know the venting is the issue. To test the venting, take a piece of cardboard against the outlet inside the drum and it won't fall off until you shut the dryer off. Hook the vent up and you get different results depending on the vent. There are other, more expensive testers, but this one does not cost much, and is effective. If you would like us to look into this further, please provide your name, the site you were contacted on (Complaintsboard), your user ID name (Jody_eve), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.

I'm having the same exact problem and have found by searching online that so are A LOT of other people. We have thoroughly cleaned the lent trap and exhaust hose but it still takes 4 or more hours to dry 4 towels. We started having problems almost immediately after our warranty expired. We have had the dryer less than two years i thought we were buying top of the line machines. When we purchased the dryer my husband and I said to each other 'let's pay good money for good quality.' we did NOT get what we paid for. We were planning to buy a new dishwasher (you can bet it won't be whirlpool) but now we have to put that off to replace our maytag dryer first. Maybe we shoulda just gone with a cheaper brand.

Hello Teribart. After reading the comments about your dryer, we apologize about the concerns you have experienced. If you are still in need of assistance, please email us your name, phone number, address, name of appliance dealer, the website we contacted you at, with the model and serial number of your dryer to Maytag.Digital@maytag.com. We would be happy to look into this further for you. Thank you for your time. Melanie

Hello BornintheUSA. My name is Melanie and I am a representative of Whirlpool. We apologize about the frustration you have experienced. If you have an appliance concern you need us to look into, please provide your name, the name of the site you were contacted on (ComplaintBoard), your user ID name(BornintheUSA), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.

Hi, Nicole Thomas & Chase Dexter. I am sorry that you are still having appliances concerns. I have reached out to both of you about these concerns. If you still need assistance. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (ComplaintBoard), your user ID name (Nicole Thomas or Chase Dexter), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. In the case of Nicole, I need your mother's contact information, as it is her washer that needs assistance. We would be happy to review your concerns further. Sincerely, Melanie.

Here's a link to the downward spiral history of the Maytag Company and it's products. Maytag began the process of shifting appliance production to lower-cost assembly plants outside the United States, in 2004 and between 2002 and 2004, Maytag corporate management cut new-product investment by 50%. Once renowned as the standard for laundry appliances, by 2003 the company faced increasing competition from new appliance brands in the US market, as well as from existing appliance manufacturers who had outsourced production a decade earlier in order to reduce costs. On April 1, 2006, the Whirlpool completed its acquisition of Maytag Corporation. In May 2006, just another sad story of the effects of competition and poor U.S. corporate management. In a nutshell, a Maytag is a Whirlpool, so forget the quality reputation aquired during the years of the "Lonely Maytag Repairman" commercials.
http://en.wikipedia.org/wiki/Maytag

Much like you, we thought the brand name WHIRLPOOL meant quality. And much like you, my wife and I found that quality and standing behind their products means nothing to either the dealers, or the manufacturers.
Although in our case the product was a clothes dryer, the results were the same.
We paid nearly 400 dollars just over a year ago for a Whirlpool/ Estate Dryer/ model EED4400WQ0. It lasted just over a year, stopped working for no reason, and even the repairman said this was a case of faulty workmanship.
Unfortunately his word was not final, and the local dealer, MURPHY APPLIANCE IN OWENSBORO KENTUCKY, left us high and dry with a dryer that's now a hunk of junk for the landfill, which I'm sure is the case for the thousands of others who were stupid enough as us to trust what was once the top name in the business.

Hello:
There should be a recall of most of these machines. I really wish the engineer of these machines would come into some of the consumer's homes for a full wash cycle. Let them see exactly what they're selling to the public, as if they don't already know.
My mother purchased the Maytag ensignia 200 "quiet" series. It's really a sad day when you spend good money on a company's washer and dryer, yet your clothing comes out wrinkled and linted to the max. The clothes are usually clumbed and twisted. The washer has ruined many of blankets. This machine is a total waste of good money, which in this economony is hard to come by. The dryer has never dried anything properly and waste electricity. We can't even sell this crap of machines. I would never let someone else mess up clothing. Not even for free. We'll probably donate them to the Animal shelter to wash out the towel, forget drying them. I am contacting this company for some sort of compensation, this product must be recalled.

I have ready many apologies from Maytag representatives on various social media websites. Other than apologize for the issues and problems you have with your Maytag appliance, have you had any success in either getting the appliance repaired (in a timely manner) or replaced?

Maytag centennial commercial technology washing machine is a piece of junk.Takes forever to wash.Anything that is the least bit heavy does not rinse well.The machine makes grinding sounds. The gears are messed up, when it is washing the rinse cycle light is on and when it is rinsing the wash light comes on.I am so unhappy with this machine and feel I have wasted money on this machine. This is the second time I will be calling in a repair person and I do not even have the machine 1 year.hart2ross@g mail.com

Hello Justaworkingmom. My name is Melanie and I am a representative with Maytag. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (ComplaintsBoard), your user ID name (Justaworkingmom), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.

I bought my Centennial "Commercial technology" "energy efficient" washing machine from Home Depot in March 2011. It does not spin at all, clothes are completely soaked. Tried every mode, less clothes, wash several time with the same results. Warranty 1 year. Can't call customer service on weekends not open. It disturbing that working people need to lose money during the week to call repair service that only works during the week to fix our very poorly produced washing machines. Have we lost the meaning of customer service, have we become victims to supply and demand tactics. I was told in March 2011 all washing machines are made not to last more than 5 years. But I though Maytag would last longer than the cheaper brands because of the name. HAHA. My last Maytag gave me 9 years at $800, it lasted until Jan 2011, I was told it would cost $400 just for the part to repair just go buy a new one that is less expensive . With this type of return on the dollar it's cheaper to go to the laundry mat.

I am having the same problem and I, too, am furious with Maytag. I will never buy another Maytag appliance again. I have never paid so much for a washing machine, but wanted a quality machine that is built to last and to clean my family's clothes for years. Less than 2 years later, my machine is useless. The bearing has gone out and it will cost me more in parts and labor than the washing machine cost originally. If this is a common problem, then Maytag should repair these poorly made washing machines and not keep making more shoddy products. We, consumers, are not all just going to continue to buy your products when we know that they aren't meant to last more than a year. Ordinary consumers are having a hard time right now paying for expensive appliances that we need and use every day. We want and expect appliances that do what they are supposed to do for years. Selling products that don't work is irresponsible and bad business.

LIke others on numerous sites, I too am experiencing similar problems with my Maytag front loading washing machine. Terrible loud noise that sounds like a freight train in my laundry room and now the failure to extract water during the spin cycle. What is more, my complaints are nearly identical to countless others on the sites. Maytag clearly knows about a problem with its machine but then continues to sell it as reliable? Something we should pay good money for? This is unconscionable. It is inappropriate that a company continue to sell a product it knows to be faulty and take no responsibility for it. I expect the machine repaired at no cost and in a timely manner.It is, of course, horribly inconvenient for a family of 5 who desperately needs a washing machine on a daily basis. I am furious and will be until Maytag and/or Warehouse Applliance Discount Center in Agoura Hills, where I bought the machine, makes amends.

Hi my name is Kyle and I am a representative of Maytag. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at Maytag.Digital@Maytag.com please include your full name, user name, physical address, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on for our records. Thanks

This washer is defective. Purchased April 2010 and already has broken down twice. Same problem each time. Sold being defective. Want the washer replaced

Hello Eakett. My name is Melanie and I am a representative with Maytag. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (CompliantsBoard), your user ID name (Eakett), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.

Hi my name is Jordan and I am a representative of Maytag. I am sorry to learn of the issue you are having with your refrigerator. If there is anything that I can do please reach out to me via e-mail at Maytag.Digital@Maytag.com please include your user name, the site we contacted you on and your complete contact information as well as the model and serial number off the refrigerator.

To DamianW,

I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team and we apologize for the frustration this has caused you. My name is James and I am part of the A&E Solutions team. We understand your frustration and do want to see how we can be of assistance to you. At your convenience please contact our office at AEservice@aefactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the repair appointment is listed under and we will contact you directly. In addition please include your screen name (DamianW) in your email for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
A&E Solutions Team
A&E Cares

Maytag = Fraud!

I bought a Maytag M1010 whole-house A/C system from an authorized Maytag dealer. The AC failed to work with multiple defects. Maytag could not produce any local dealer who is willing to perform warranty service without me paying. After incurring $878 out-of-pocket expense for the diagnosis and repair (at the insistence of Maytag’s insurance company), Maytag sent me a $35 refund check and claimed the rest is deductible. I filed a BBB complaint on Whirlpool because Maytag does not have an independent office after the 2006 acquisition. After an 80 day wait, Whirlpool just notified me that my AC is NOT Maytag because the production had been outsourced to Nordyne. As a result, neither the product quality nor the warranty service is their responsibility. Can you believe this could happen to a major name brand?!

Do not buy Maytag products and don’t let the “lonely repairman” advertisement fool you. Maytag has horrific product quality and ridiculous customer service. After a six month warranty repair ordeal on my Maytag A/C system, I have just come to the shocking realization that Maytag might not actually exist as a physical entity. Its management/administration is handled by Whirlpool, its manufacturing is decentralized and handled by the third parties (in this case Nordyne), its warranty service is handled by insurance companies (in this case Equiguard). So as a Maytag customer, I was actually dealing with a phantom operation. When I called Maytag Customer Service, I did not know I was actually talking to the insurance company who can’t care less.

So unless you want to repeat my experience, do not buy Maytag. Whirlpool is now the legal entity that superseded Maytag after its acquisition in 2006. Don’t buy Whirlpool either, because Whirlpool will not stand behind the brands it carries. I was told Maytag is just a brand they carry. Because its manufacturing is franchised to Nordyne, Whirlpool has nothing to do with either the product quality or service, nor can they compel Nordyne to respond to customer inquiries. If you do not trust me, please go to www.my3cents.com or /link removed/ and type in either Whirlpool or Maytag to read the horror stories from hundreds of customers. BBB complaint has tripled to 1400 per year since Whirlpool acquired Maytag, from less than 500 cases per year.

Haibo.

Here is my long story if you want to experience Maytag’s “Worry-Free Warranty”.

I bought a Maytag M1010 whole-house A/C & furnace system in Jan 2007. In a moment of weakness in my heart, I was persuaded by Maytag’s sales presentation which promised:

(1) “Worry-free warranty, 10 years parts and labor”: “The precision teamwork required to design, engineer and deliver superior products is a key component of Maytag’s appeal. Because of quality controls, such as computer-automated testing on each unit, Maytag home comfort equipment is produced right the first time to ensure worry-free performance.”
(2) “Worry-free warranty, 10 years parts and labor”: “To put you even more at ease, each Maytag system comes with an exclusive Maytag Worry-Free Warranty! Each M1010 Series product comes with a 10-year Worry-Free Warranty on both parts and labor, as well as Maytag’s Dependability Promise. These impressive warranties set a new standard of assurance for comfort.”
(3) “Maytag Dependability Promise”: “The Dependability Promise states that your entire unit will be replaced if the compressor or heat exchanger fails within the first five years of purchase (if originally installed with a matched Maytag indoor coil or air handler). The 5-year Dependability Promise is standard on the M1010 Series only.”
(4) “Additional Maytag Promise (All capitalized in the original document)”: “COMPLETE CUSTOMER SATISFACTION IS OUR GOAL. IF YOUR MAYTAG HEATING PRODUCT SHOULD EVER REQUIRE SERVICE, YOU CAN COUNT ON OUR NATIONAL NETWORK OF MAYTAG HVAC DEALERS. THESE HVAC-TRAINED EXPERTS KNOW YOU HEATHING SYSTEM AND ARE READY TO SERVE YOU. TOLL-FREE: 1-866-2MAYTAG.”

Looking at the “lonely repairman” picture on the sales literature, I thought I would be enjoying my worry-free A/C for the next 10 years. Little do I know Maytag is a total fraud who will break both the letters and the spirit of every promise, both verbal and written.

The A/C never worked. The first summer I turn it on, nothing happened. I call the Maytag dealer who installed the system. A guy came and refilled the Freon. In early April 2008, I turned on A/C, nothing happened. I called the same company and they had declared bankruptcy (even though they are still doing the same business with the same phone number and the same registered principal under a different company name). I thought I am just glad I purchase a brand-name product and Maytag would not be a fraud like its dealer. So started my 4 (now 6)-month saga with Maytag.

After spend half an hour waiting on Maytag help line, I was told my A/C is not Maytag but Nordyne who manufactured the product under Maytag name. So Maytag is not responsible for my unit. I called Nordyne, who told me to get help from Maytag Customer Service, without explaining the 1-866-2MAYTAG number is for the insurance company Equiguard. Apparently, Maytag does not have any customer service organization and let the insurance company masquerade as Maytag. This “Maytag” representative, Drew, reassured me I can use any authorized dealer with 25 miles of my home to get the thing repaired and get reimbursement. I found the only authorized dealer Anderson PHA and spent $68 to find out the coolant pressure was low and there was a leak. Drew now refused to admit the leak was caused by the product and asked me to prove it was not the installer’s fault. Anderson quoted for $735 for a full leak test but demand up-front payment because Equiguard had a track record of not reimburse them. I talked to Drew again about the cost, this time I felt like talking to a lawyer: I would have to pay up-front for the diagnosis and then only if the problem is with Maytag product would I get reimbursement from Maytag. I said that’s fine. When I asked Anderson to perform the test, I was told they will not do it even if I pay. Their on-going negotiation with Equiguard had broken down. Anderson was concerned that, if they did the leak test, they would feel obligated to perform warranty repair for which Equiguard will not adequately reimburse. (How insightful! I wish I knew before I put in my money.) I asked Drew how can I find a dealer in “Maytag’s National Network” to check my unit so that I can enjoy this “Worry-Free Warranty”? Drew led me to a month long saga to find a dealer and can’t come up with any. After running out of all options, I begged Anderson and asked if I can have my problem diagnosed if I join their annual maintenance plan as a preferred customer with a $175 annual premium. Anderson finally agreed to take on my case and I negotiated a preferred customer discount to reduce the leak test cost from $735 to $635. The May 9th leak test determined there were two leaks, one in the cooling coil and another in the condenser unit. Both are due to Maytag equipment defects and not related to the initial installation. I was relieved that Maytag warranty would finally get me covered.

The repair was performed by two Anderson employees on June 6, 2008. Anderson also helped me to fax all the receipts involved in this repair/diagnosis to Maytag. On June 23, 2008, I received a $35 refund check from EquiGuard for the diagnosis. I called Drew why do I only got $35 out of the $878 back? EquiGuard basically said the rest is “deductible”. I asked where did it say “deductible” on my warranty? Drew said “why don’t you talk to Larry?” Larry picked up the phone and said there is nothing he can do now or in the future.

I filed a BBB complaint on June 25 to bring Maytag’s attention. Because Maytag does not really exist, the complaint had to be filed under Whirlpool. Mrs. Pat Vanderbosch at the Whirlpool Executive Office tried to compel a response from Nordyne and Equiguard. After 40 days, I got a private response (no recorded by BBB) that Maytag cannot provide anything. The decision was made by Tarik of Equiguard and Mr. Joe Brandt of Nordyne, who is VP Sales/West Coast.

Specific to my complaint:
1) Maytag will not refund my $878 out-of-pocket expense caused by multiple Maytag product failures.
2) Maytag could not found a local dealer who will not demand upfront payment for any future repair.
3) Maytag will not explain which part of my 4 (now 6) month nightmare is “Worry-free”.

Maytag says they can not be responsible for poor product quality of another company (Nordyne) who lease its name. Maytag also takes the position that my now-out-of-the-business Maytag authorized dealer is to blame. I beg to differ: (1) If Maytag advertise its product under Maytag name, it is responsible to deliver the promises in its sales literature regardless of who is the manufacturer and the insurance company. (2) If Maytag’s product quality is good, I would not have this problem. This is not an installation problem. (3) If Maytag can identify any authorized dealer to repair my unit without demanding up-front payment from the customer, I would not be in this dilemma either. (4) If Maytag opted for repair when the dead A/C had been diagnosed to leak, I do not need to incur the cost of the full leak test. You just can not have it both ways. The responsibility is squarely with Maytag.

With regard to the fabulous 4 paragraphs of “Worry-Free Warranty” quoted earlier, here is my point-to-point rebuttal:

(1) Two out of the three components in my system failed, which is a good testimony of Maytag’s product quality. The A/C failed for two consecutive years since the installation in Jan 2007. My 4-year old son was unknowingly inhaling Freon the whole time next door to a leak. A check on Consumer Report found Maytag ranked among the most repaired brands across a broad category of products. A quick check on the website turns out hundreds of Maytag horror stories. Yet Maytag had the audacity to call this “Worry-Free Performance”.
(2) For all the capital letters and acclamation mark for the “Worry-Free Warranty!”, my unit fit every description, yet Maytag’s customer service line does not even admit it is a Maytag product. They insist it is a Nordyne product. Nordyne insist it is not their problem either and give me another phone number. Unknowingly, I was talking to an insurance company Equiguard who misrepresent themselves as Maytag. Equiguard refused to acknowledge it is a product quality issue, led me to an adventure to find an authorized dealer, duped me into paying up-front, and then renegade in reimbursement. Did I read “10-year both parts and labor”? Where does it say diagnosis is not covered? If not covered, why the $35 refund? Where does it say “deductible” that Equiguard now claims? When the product was diagnosed by an authorized dealer to be not working, why insisting on a full leak test that they now refuse to reimburse?
(3) Yes, my unit is less than 5-years old, and both the compressor AND the heat exchanger leaks. It fits every description for whole-unit replacement, yet Maytag gives the repairmen only the coils. The two service men worked 10.5 hours straight to dissemble the entire compressor using my home as the assembling factory. They kept cursing Maytag who made it “much worse than a new install”.
(4) What a joke! The [protected] number is for Equiguard, the insurance company who refused to help. Maytag substitute customer service with insurance company lawyers, and claim to have “set a new standard” in customer assurance. Yes, a new standard beneath LOW and almost obscene! After 4 months, Maytag still have not found ONE dealer who will service my unit without demanding up-front payment from me. Where is that NATIONAL NETWORK OF MAYTAG HVAC DEALERS?

I can only conclude Maytag does not have any intention to keep any of the wonderful promises. Maytag is a fraud because:
(1) It used sales practice/literature with fraudulent claims to misled customers into purchase.
(2) It manufactures poor quality products with multiple defects, yet advertised as “most reliable”.
(3) It cannot produce any dealer to do repair without up-front payment yet advertise as “dependability promise”.
(4) It made and then reengaged verbal promise in diagnostic reimbursement if the problem is related to the product. It forced me into full leak test then asked why it was so expensive.
(5) It failed to honor written commitment for “entire unit replacement” when the product failure met all descriptions.
(6) It cultivated a disorganized corporate culture that is at once incompetent and indifferent.

Please tell me why, as a customer, should I be led to run in circles between Maytag, Whirlpool, Nordyne, Equiguard and Maytag dealer, with nobody responsible for anything? I conclude Maytag does not have the decency to delivery on any of their promises, nor do they care what you think. The “lonely repairman” is indeed long dead.

Haibo.

How long have you worked on fridges? How many have you repaired in your lifetime?

Did you get a service protection plan with the fridge from Hhgregg?

The company that installed your unit is the libel party.
Did you call them to come and service your unit?

Any other service company did not make the profit off the install of your system; of course they will want to get payment for their labor.

Who sold you the unit, where were they when you wanted service? Where they a representative of the company that installed the system?

Did you research the company that sold to you / installed your unit?

Did you call the -1-800 number that is on all Nordyne units?

I'm sorry you had a bad experience with your Maytag system. Nordyne does manufacture several brands including Maytag, Frigidare, Tappan, Westinghouse, Kelvinator, Philco, and Gibson. As a Maytag dealer and HVAC technician for the last 25 years, I can tell you with confidence that we've never had a problem with their warranty (which is now 12 year parts and (optional by dealer) labor).

There are ups and downs to the way Maytag does business. What's good for us (dealers) is that they have semi-exclusive protected service areas. That's bad for consumers because if a company goes "bankrupt" or drops the Maytag brand (or, more likely, get's kicked out) suddenly there's nobody there to service your equipment. For honest dealers, this works to great advantage for us and our clients as we gain a client for life.

With the description of your situation, I would say the blame is with the service company who originally installed your equipment. If they had been following a guideline (such as ACCA Quality Installation) you would not have had any issues with the equipment. It's very easy to perform a poor install that causes the equipment to fail. For example, if the king valves weren't sealed completely and the system leaked refrigerant, it would cause the compressor to go bad. If the furnace was roughly handled by the installers, it would cause a leak in the heat exchanger.

Our experience with Maytag over the years has been wonderful, but they are a very dealer-centric company who (rightly so) expect us to provide a high level of customer service. Choose your HVAC company carefully. They have to serve you for life.

I have the SAME thing. I bought Maytag since I could remember. They were always reliable. And lasted FOREVER! I bought new appliances, the Maytag front load washer and dryer and also a new maytag dishwasher to go with. The dishwasher has never done a good job, but atleast is turned on this morning. the DRYER door never latched well. I tried calling when I first received it and was told I could have someone come look at it for a service fee! Repairs would be ADDITIONAL. - we dont have time - or money - to have 1 person come look at it then another to come fix it. now today my WASHER has a F 71 error. I have had my "Heavy Duty Commercial Series" set for about 2 years for a family of 3 and now it is dead in the water. I dont care to make ANOTHER phone call to MAYTAG, to take off work and pay through the nose for it to be fixed. I bought the maytag to avoid this. Figured paying more up front was better than paying for it later; lucky me I get to do BOTH!

I have had the same problems with my current washer, I bought it approximately late 2009-early 2010. One thing I can't believe that I have heard is that these appliances are built to last maybe 2 years...that's ridiculous. My model number is MVWC6ESWW1 and SN#C00240617, I also want to know why they are not willing to cover for upgraded washing machines if that they know these washers are having problems.

Hello Brett098. My name is Amber and I am a representative with Maytag. We truly apologize for the frustrations you have experienced with your washer. If you would like to discuss this matter further, please email us at Maytag.Digital@Maytag.com and provide us with your complete contact information as well as the model and serial number of your appliance. Please also include the name of the site you were contacted on (ComplaintsBoard) along with your user name, and your ticket number (40710). We would be happy to review your concerns further. Best regards, Amber.

Not very happy today - my Maytag MHWE550WJ just shy of 2 yrs old has the F70/71 problem - had a technician in today that told me it will cost me over $700 to fix the problem with the computer boards...Really! I can buy a new washer for that price - I can assure you it will not be a Maytag. I have owned Maytags for over 20 years and have loved them - guess the love affair is over!

Hello Bob. My name is Melanie and I am a representative with Maytag. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (ComplaintsBoard), your user ID name (Bob Saxon), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.

Maytag Model MHWE300VW12 Same problem, control panel electronics..I use it maybe once every two weeks so unit does not get heavy use...they want $300 to fix it. I cannot recommend Maytag at this time, research on this machine on other sites has showed this to be more then a common problem, it is apparently a design flaw. I have not heard back from Maytag at this point but based on everything I have read they are not into customer satisfaction. If Maytag can no longer provide customer satisfaction then time to buy an Asian built Washer. Another American manufacture going down the tubes unfortunately, I hope I am wrong.

Hi my name is Jordan and I am a representative of Maytag. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at Maytag_Digital@Maytag.com please include your user name and what site we contacted you on for our records.

In order to escalate, it is not clear who you purchased the machine from. Lowes? Sears?
A&E is a Sears owned service. Lowes and its service plan administrator uses them as necessary. If you purchased your unit in 2010 prior to October, NEW is the company rejecting the claim. "Rusting" and any non-electrical/electronic/mechanical issues are generally not covered. You may have been duped in the contract otherwise. Whether Sears or Lowes, you may want to email corporate escalations.