AJ Madison Customer Service


AJ Madison, Inc.

3605 13th Ave.
New York
United States - 11218

Customer Support Phone Numbers

+1 800 570 3355(Customer Service) 1 0
+1 718 532 1800(Head Office) 1 0
Mon10:00 AM - 6:00 PM
Tue10:00 AM - 6:00 PM
Wed10:00 AM - 6:00 PM
Thu10:00 AM - 6:00 PM
Fri9:30 AM - 1:00 PM
Sun11:00 AM - 6:00 PM

AJ Madison Complaints & Reviews

AJ Madison / horrible customer service

Sep 11, 2019

AJ MadisonPurchased 8/28/19, received order confirmation email 8/29/19 with ship date of 8/29/19. 8/29/19 11:23am received shipping confirmation email stating ship date of 8/29/19 with notes stating please allow 2-4 business days for product to be shipped. Credit card charged full amount on 8/30/19...

AJ Madison / I won't be shopping here again

Aug 30, 2017

Customer service is awfully annoying. Maybe not them themselves, because I never talked to them, but the way they treat us is horrible. I honestly tried to contact them many times and only heard irritating recordings that held on me for ages. Nobody piсksit up. How on Earth am I to tell you...

AJ Madison / Damaged Appliances

Nov 13, 2012

ordered 10, 000 appliance order for new house. Recieved shipment with all boxes in great shape. We took appliances out of the very well wrapped packaging and found the following damages. ICE MAKER: broken hinge/ door fell off as soon as cardboard and styrofoam was removed. MICROWAVE: door...

AJ Madison Appliance Store / Huge mistake to choose them

Dec 14, 2011

Ordering appliances off this company's website is a huge mistake. They contract their deliveries out to a third party so, if something goes wrong with the delivery, you can't get any help. We gave AJ Madison specific instructions about the phone number to call prior to delivery...

AJ Madison / poor customer service

Sep 25, 2011

Ordered an entire kitchen appliance set in April with the intent of having it delivered mid May. Was told everything was in stock of course. Mid May passed without delivery or even a phone call. My installation crew was onsite and had to return again at my expense. After many phone calls I...

AJ Madison / Atay Away and Beware

Jun 30, 2011

placed an order on June 15th. was calling and calling their customer service for a week and was told that the order was shipped, however, they failed to provided me with a tracking number. today, I'm on week 3 now and have been calling AJ Madison every day to get the tracking number -...

AJ Madison / Won't replace broken appliance

Jun 09, 2011

Bought two Amana heat pumps. One arrived with broken fins and bent copper cooling pipes, but because I waited more than two days to report it, AJ Madison refused to replace it, so I've spent $600 on an AC that was shipped broken. So buyer beware -- check your purchases as soon as they...

AJ Madison / Broken Merchandise

May 09, 2011

AJ MadisonI don't even know where to begin- they sold us a faulty Whirpool oven and sent a microwave that was SEVERELY damaged. All attempts to reconcile have been met with horrible customer service and they have continuously tried to get us to keep the broken microwave and take a "slight...

ajmadison / screwed up delivery and no extended warranty service

Apr 21, 2011

I bought 3 appliances from the in 2008. The original shipment was screwed up and we only recieved 2 of them. I called them and they said there was a mistake, that they would follow up and get back to me. The remaining appliance (a dishwasher) showed up several weeks later. The same dishwasher, which...

AJ Madison / Don't do business with them

Feb 07, 2011

Sold me a $2500 hood range from a virtually unknown company that they told me would work with my range. Did not work as they said it would. My kitchen filled with smoke, etc. I called to tell them it did not work and want to return it. They said no. "Too bad it's your problem now"...

AJ Madison / Buyer Beware


Ordered an LG Washer and Dryer on November 16th because they were not available locally. They didn't arrive until December 8th. The delivery person insisted we sign for them without allowing us to open the cartons to check for damages. Once the cartons were opened, we discovered the... / Don't be suckered to buy from them


Don't be suckered to buy from them - I tried to purchase 2 air conditioner heaters for a apt complex and got a reciept that said shipped with an email confirmation, a week later i had not heard anything so i called and it was then they were suppose to be delivered, but to my surprize...

AJ Madison / Non performance


Not a good company to do business with. We ordered a Kitchen Aid dishwasher on Jan 13, 2010. Two weeks later I called to check on order, customer service said it was being shipped, will have in a week. A week later, no dishwasher. I called again, was told, it was being pulled from another...

AJ Madison / Bait & switch


Beware of a company that promises to match a price that is actually employing bait and switch tactics. Here is the story. GE Cooktop JGP970BEKBB is the item HomeEverything sells for $992.99 including delivery and taxes( if any) AJ Madison advertises for $1144.00 including delivery and...

AJ Madison, Inc. / Horrible Customer Service


On June 13, 2008 I ordered the below listed items from AJ Madison. Order# 1244402 1 KitchenAid KHMS2050SSS 2.0 cu. ft. Over-the-Range Microwave Oven with 1, 200 Cooking Watts, 16" Turntable, 10 Level Variable Cooking Power Control, Inverter Sensor Control & New TruCapture Ventilation System...

AJ Madison / Liebherr Refrigerator


We are customers who received a damaged, defective Liebherr domestic frig CS1600 on February 3, 2009 from AJ Madison, Brooklyn, NY. We do not know if the defects and damages occurred during transit or manufacturing. We have two small children and the unit is unstable on its base, which it...

AJ Madison / Customer service


Sold me some grill station access doors as "Professional quality". Upon arrival I could see it was very flimsy and cheaply made. At $399.00 I was expecting something more sturdy. After three weeks on not being able to get through to customer support. I emailed but got no answer. Eventually...

AJ Madison / Damaged refrigerator sold

Any suggestions where I go from here... I bought and paid for this refrigerator through my Visa credit card. See below. Re: refrigerator. Delivered on Aug. 27 by Yellow Freight it was on a pallet and wrapped with shrink wrap and it sat in our garage for several days before our installer...