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Marshalls Customer Service

The TJX Companies, Inc.

770 Cochituate Rd
Framingham
Massachusetts
United States - 01701

Customer Support Phone Numbers

+1 888 627 7425(United States)
2 8
0 0
+1 905 405 8000(Head Office, Canada)
0 0
Mon9:30 AM - 9:30 PM
Tue9:30 AM - 9:30 PM
Wed9:30 AM - 9:30 PM
Thu9:30 AM - 9:30 PM
Fri9:30 AM - 9:30 PM
Sat9:30 AM - 9:30 PM
Sun11:00 AM - 8:00 PM
TJX Canada
60 Standish Court, Mississauga, ON L5R 0G1
Plus

Marshalls Complaints & Reviews

Marshalls / customer service complaint and price

Ry
Ryan Anthony Conz on Dec 8, 2018

I came in to Largo Mall store in Largo Florida to purchase a Anastasia contouring palette when I picked up the pallet and said his $3 so I thought that was going to be the price of the of the product rewind I went to Carlos the customer service rep to check out he peeled off the sticker...

Marshalls / the manger

Mo
Mohamed Hanafy on Nov 28, 2018

I just spend 300 dollars at this location, and some of things that I got were from the clearance section with I guess most of the the stuff is not even organized and I got 2 pants that have different prices and the manager want to charge me with different prices and he was so...

Marshalls / women's clothing

Sy
Sylvia Ballou on Nov 24, 2018

What is up with all the 80's look in Salvation Army sweaters there it's so disappointing and then most of the blouses that you can buy there or so high waisted you can even they won't even go past your hips and they have all these clothes that are built for Barbie dolls you can even get...

Marshalls / employees/supervisor (connie b.)

Ch
Christy Li on Nov 21, 2018

5652 Cottle Rd San Jose, CA 95123 An asian associate did not allow me to return my item without receipt, said could not find my items in the system and her manager Connie B. also told me they could not return it without a receipt as they could not find it. I know this is untrue as they didn't...

Marshalls / employee

El
Eliabeth97 on Nov 20, 2018

So the other day I went into Marshall's with my sister and went to the fitting room to try some clothes I liked. The girl was in the fitting room working was very rude to me and had a lot of attitude. She even rolled her eyes when I asked her something and answer my questions with some...

Marshalls / a racist employee

Br
Brian Berry on Nov 17, 2018

I just want to inform you of a employee of Marshalls in Roanoke Virginia. I am Robert BRIAN Berry. I'm mixed race but I really don't appreciate her saying such things? Because i don't like Pork and Rice? If this is the type of employees you all hire? She's representing...

Marshalls / lost layaway

La
Latonia Price on Nov 1, 2018

On 10/27/2018 I went to the Marshall's at 3606 Marketplace Blvd East Point, GA to pick up my layaway at 3:30pm and they could not find it. Six people later and hour and a half later still no layaway. I really wanted my layaway because My kids really like the shoes that they picked out them...

Marshalls / employee

Pa
Patty 197867 on Oct 27, 2018

There was a girl smoking pot in her car in the parking lot of Marshall's in Shelby north Carolina she was a employee her name tag said Courtney I had my two grandchildren with me when we walked by her smoking in her silver car then she later cashed us out all we could smell we will never...

Marshalls / unethical behavior

Mu
Mudottie on Oct 26, 2018

I was in the store in Ballwin mo on Tuesday, October 23, 2018 . I came to return some items i had purchased a week and a half prior from the same location i spent on that day over $500.00 in your store . i was in line dealing with the cashier name Kathy and next to me another customer wa...

Marshalls / rude cashier

Ah
Ahill2416 on Oct 17, 2018

My husband and I went to the new Marshalls in Wyncote, Pa 2401 Cheltenham Ave, for the first time ans was waited on by a very rude cashier (Mitzi R.) While standing in line my husband moved closer to the cash registers to continue to browse the merchandise that was ahead of the expected...

Marshalls / tag on curtain incoorect

Ja
JadeATaylor on Oct 8, 2018

Ocober 6, 2018; Store number 376. After waiting in line for amoust 20 minutes when I finally got to the register to check out the curtains I had rung up for 20 dollars. the associate told me to hold on went and talked to another associate came back and told me the price is incorrect. I...

Marshalls / customer service

Hy
Hyxx on Oct 5, 2018

Called to inquire about employment opportunities and was told that Marshall's would be hiring pt help. I went into the store as told and asked for an application. Cashier stated they would be outside the entrance, I explained that there were'nt any. She then said it may be some in the...

Marshalls, Westwood Village Store / customer service/return

Li
Linda Deibell on Sep 30, 2018

Today I was in store with a return. Female cashier said I couldn't return because I had worn the shoes. I said I had never worn them which is the God honest truth. Was berated by a male and female cashier in front of several customers. Female employee actually said to a customer that...

Marshalls / tags improperly place

Pr
Princeton Garrett on Sep 27, 2018

The Tag prices were unproperly place on clothing, in this case "Men & Young men Clothing". The Manager "Older white Female" Refused to honor the price tags on the clothing.! This is not the customers fault, this is the stores mistake; therefore the price on the clothing should be...

Marshalls / supervisor katty at ontario mill’s branch (mills circle st.)

An
Annani1111111 on Sep 26, 2018

I purchased a lotion few days ago from Marshalls at Ontario mills (mills circle st), I applied this lotion once only and developed rash all over the area with inflammatory papules this lotion definitely badly stored because I'm not known to have any allergies, I paid for a cortisone cream...

Marshalls / impolite cashier

Ai
Aileen 0204 on Sep 24, 2018

Hello, i went to Marshalls/Home Goods at Rowland Heights this afternoon. I purchased quite a lot as gifts. I understand that it is the cashier's job to offer their TJ Maxx and Marshalls card, or they may even have a quota to reach when doing this. The cashier, Ms Dina, offered me the card...

Marshalls / harassment of my 12 year old

Ca
Caprese426 on Sep 23, 2018

I will be contacting the corporate number I have to report my official complaint for the location of Marshall's at 4740 Princess Anne Road in Virginia Beach VA the associate who touched my child's clothes and body was Wanda S. at this location. Something needs to be done my daughter ha...

Marshalls / returns

Ka
kathy daldrup on Sep 5, 2018

I purchased shoes and they ended up being bad for me, I came to return them and had to stand in a long long long line... I think it's sad you make people stand in a line that is so long 2 times. Maybe you could get a return line??????? Crazy, I sat and watched 2 people stand around and...

Marshalls / customer service

Il
ilene silva on Aug 28, 2018

To whom may I concern: I'm writing this complaint because I had never in my life had someone made me feel any less of a person nevertheless a Marshall employee! This was my second time returning an item that didn't fit me and they declined service to me. Inliterally has to force them to...

Marshalls / unethical behavior

Ja
Jas Coleman on Aug 22, 2018

I went to the Auburn Hills Marshalls on 8/16/18 to return a lunch bag for my child that a had malfunctioned 1 day of buying it. I had to wait for a manager to arrive because they had to get a number on where the lunch bag was located in the store to see if there were any left to swap out...