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Marshalls Customer Care Service

The TJX Companies, Inc.

770 Cochituate Rd
United States - 01701

Customer Support Phone Numbers

+1 508 390 1000 8 2

Marshalls Complaints & Reviews

Marshalls / an associate and manager behavior

Anonymous for be afraid on Sep 24, 2017
Manager on Saturday (9/23 at 5pm) woman, around 50 years old, brown hair and brown eyes and associated black hair, blue eyes, around 55 years old. Iam a associate at Marshalls in Canada, I was in vacation to see my family in Minnesota, and I stopped by to shopping at Marshalls. At the...

Marshalls / managers and associates holding items

user1733557 on Sep 23, 2017
I went to the marshalls at 6549 n riverside dr, fresno, ca 93722 today and overheard the manager on duty, david, tell another customer they received a bunch of rae dunn bowls but can only limit 4 person. So they gave the customer the 4 bowls. I waited until they were done because I did not...

Marshalls / management

Nylah12 on Sep 16, 2017
As I was standing in line I witnessed an employee, who I later found out was a manager, arguing with a customer using very provocative language. I do not know exactly why they were arguing, but as the woman, who is the Customer, was walking out of the store the manager told her that she...

Marshalls / no changing table in the bathrooms

Kelly Coons-Bianco on Jul 12, 2017
My daughter and I were shopping at Marshalls in Lenox, MA on 07/06/17. We love all these stores. My daughter recently had a baby a month ago, so this was our first outing out with him. Everything was going great and then the poor baby got Diarrhea. It was every where and he was covered...

Marshalls / customer service/ stock/ management

Marisa Koenen on Jul 9, 2017
I live in Jacksonville North Carolina and shop at Marshall's for Rae Dunn. I can go a few times a day and almost always bet there will be NO Rae Dunn items on the shelves. If I ask for guidance from the staff, I am almost always either ignored or given an attitude. The manager and...

Marshalls / manager

Catherine Kingsley on Jul 7, 2017
I have never worked for such a nasty, surly and unfriendly "person" like Marie M (I have no idea how to even speak her last Hispanic name). She terminated me in a very unfriendly way without due cause. She altered my time to work in her computer as she never liked me from day one. Hey...

Marshalls / beauty

lavoie on Jun 19, 2017
Beauty section was so unorganized. But I am happy with customer service which I got from one associate name Sabrina. Who help me. I was in store more than 2 hours, i saw she was running all over store helping people to find their stuff while smile face. and one asscociate cashier...

Marshalls / will steal my wallet inside the store saturday 12:00 pm and the employee said that they could only see the security cameras monday.

Annelise Funes on Jun 18, 2017
I was stolen (my wallet with credit cards, car keys, a drives license) inside the store on saturday 12:00pm. my son saw a man with "walking difficulty" holding my wallet. when he spoke, I ran to the door and a woman went to the manager to see what had happened. the manager said "she could...

Marshalls / problems with a returned item

Velita Valentina on Jun 6, 2017
Purchased a pair of pants at Marshall's while visiting Washington DC downtown area and made attempts to return the same item several weeks later in another Marshall's store located near by my home address. I am not complaining about customer service at the Marshall's, Sterling VA store, I...

Marshalls / return of capri pants

Carole Vernon on May 23, 2017
Return on 5/20/2017. Receipt 91272041716173063 amount of $16.99. Store 1272. Item #065719163 My account has not been refunded the return. Please confirm the status of this transaction. Thank you. Carole Vernon. 5/23/2017. A return should not take this long to be credited to My account...

Marshalls / unethical behavior from supervisor and manager regarding a sales item

dtroy on May 3, 2017
On April 21, 2017, at about 18:35 hours (6:35pm), I visited the Marshalls in the "Downtown Crossing" area of Boston, Massachusetts. I spent about 30 minutes in that store and I departed the store very-very disappointed and angry with the Manager on duty that night and her lead...

Marshalls / products mislabeled and not honoring the price

Kimttran on May 2, 2017
Hi, My name is Kim Tran and my e-mail address is mlssearch@gmail.com. I encountered mislabeled for one products that I was buying at Costa Mesa Marshalls at Metro Point. The items was clearly marked for $49.99 and other same products was marked for higher price at $69.99. I brought it up...

Marshalls / poor services and uneducated associate

cliffby on Apr 19, 2017
it's been the third time this week I have been disrespected by one of the coordinator by the Name of Jasmine C. the young lady has been really disrespectful with an unfriendly attitude and using some cussed words, some people shouldn't be working in customer service or cashier if you are...

Marshalls / customer service

Frustrated Customers on Apr 15, 2017
I went to the Marshall's Dept. Store at Northa Dekalb Mall in Decatur, GA. I put something on hold a few hours earlier. I went back to purchase the items that I put on hold. I walked in the store at 9:29. I was happy to arrive just in the nick of time to purchase my items. I went to stand...

Marshalls / trump products

Sarah Krebs on Feb 12, 2017
I understood that you were no longer carrying Trump products. Now I learn that you still carry them but just do not display them. I want to be clear. I will no longer shop at any T.J. Maxx or Marshall Dept. stores as long as you are selling any Trump products. When I know that to be...

Marshalls / not impressed with marshalls

Mell on Feb 9, 2017
I don't know why are there so many good reviews about this store, it's absolutely terrible and I don't find anything special about it. I made an order here and received an incorrect item and had to waste my time and return it for a refund. Their rep was very pushy, he tried to assure me...

Marshalls, South Plainfield, NJ / stolen gift card...

GLengeorge on Jan 29, 2017
I use two twenty five dollar gift cards at Marshalls store in south Plainfield new nj, I spent only 38$ and change, which 11$plus, should have been returned on one of the two twenty five dollar gift card, The card I was given, I use today the the Marshall store at a different location, the...

Marshalls / past worker

Dale Slyter on Jan 8, 2017
My name is Mr. Lynn Slyter and I used to work at Marshalls of Aubern Hills. The reson I quit was Lori the Manager was Messaging me on facebook asking why I let early. She was giving me the 3rd degree So I quit I think she was wrong and I want my job back!!! I quit because I think it i...

Marshalls / facial wipes

Elaine h on Nov 27, 2016
Today 11/27/2016 this morning we went in the store and noticed the facial wipes were on the clearance section red tags said $3.00 not one but 5 of them were marked down .I went to purchase one and she said this is actually not the price I said they are all marked down she said I saw that...

Marshalls / sandals came apart after two use

Vonnie Reese on Jul 10, 2016
I purchase a pair of sandals in late May, yes I worn them at least twice and they started to come apart. I noticed that I should returned them on July 10th. I talked with manager Judy Busch which is seventy years old and a sales associate. Nancy is about far the worst, no people skills and...

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