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Marshalls
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1.4 2 Reviews 304 Complaints
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Marshalls Reviews 306

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T
4:08 pm EST
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Marshalls Unprofessional rude staff

I was waiting in the line to cash out pants that I decided to buy. The line was very long. The Marshalls employer came to me and removed the magnet tag from my purchase, explaining that this will accelerate the cashing out. (!?) When I reached cashier, the price of item suddenly increased. I told cashier that the price should be less, and that the magnet was removed by Marshalls employer, while I was in the line. Cashier was not able to locate the tag, that was some how lost by Marshalls employer. After another 15 minutes waiting they restored the price (still 2$ more then it was initially tagged), no apology were given, Marshalls manager was rude, Marshalls employer unprofessional.

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Update by TatianaMarshalls

Marshalls in Oshawa Center 419 King st. West 2276, L1J2K5

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4:37 pm EST

Marshalls exclusion of english speaking population

I went shopping at your Goldenrod Marketplace store at 5833 S Goldenrod Rd I, Orlando, Florida, FL 32822 and as my wife and i where shopping someone announced something in Spanish on the loud speaker multiple times while i was in the store, i also remember that the last time we where in this store the same thing happend, i have been going to this store for many years and never heard the employees only speaking Spanish, you would think someone would care that some of the people in the store speak English, i know that the Spanish population has increased by alot in my area over the last couple of years and that stores have hired more spanish speaking employees to make it easier on the Spanish speaking population, to ignore the fact that the majority of both the Hespanic, African American and all other nationalities here speak English and this is America kind of stinks, Im not racist but why do i have to learn Spanish to understand these announcments in this store because others wont or cant speak English.

Recommendation: try learning the language of the native population instead of asking the native population to learn yours

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Marshalls Complaints 304

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M
3:07 pm EDT

Marshalls Small water cup supposed with leak proof top. only !6.99$

Bought this product Sunday 8/4 in Jericho,NY Marshalls along with some shirts

Took the labels off and on Monday the cup leaked in my bag(wife's bag).Today Tuesday we stopped at a different Marshalls since we were shopping in Huntington,NY and tried to return the cup.They said no it was used and I said it was defective so it should be taken back.We had our receipt that showed we bought it two days ag0.Clerk and head clerk said no so we asked to speak to the manager Andre R who turns out to be belligerent and totally obnoxious and said "we don't take back other store merchandise that has been used, defective or not". Being the owner of a business I need to write and let you know how your employees are behaving-very unprofessional.It was not the cost of the cup it was the bad attitude.Im sure this is not what Marshalls want as an image.

Please advise

TTY

Michael Blick

[protected]@yahoo.com

[protected]

Roel Productions

Huntington Station,NY

Claimed loss: 16.99$ but it wasn't about the money-there a principle here!

Desired outcome: reprimand employee and explain defective is defective and you can only find that out if you try the product

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10:48 am EDT
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your employee joseph dedeaux has threatened to fight and kill another employee. joe has very bad temper, he is military man, talks about killing people and wars and using guns (m16 assault rifles) to kill people. joe has threatened employee after employee asked for help or question, joe snapped and shown intimidation by getting in employees face and...

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8:15 pm EDT
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your employee Joseph Edea has physically touched co worker innapropriatly he was stocking, co worker walks by him he intentionally put his hand down as co worker was kneeling to puck up hangers. Joseph Edea grabed coworkers buttocks on purpose sexually harassing her. co worker was shocked by josephs disturbing behavior she told manager, hoping they will...

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Is Marshalls Legit?

Marshalls earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Marshalls to be a trustworthy company. Although there's a 8% resolution rate for customer complaints, which deserves attention, Marshalls is known for their high standards and safety. If you're thinking about dealing with Marshalls, it's wise to check how they handle complaints.

We found clear and detailed contact information for Marshalls. The company provides a physical address, 3 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Marshallsonline.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Marshallsonline.com you are considering visiting, which is associated with Marshalls, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Marshalls have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Marshalls website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Marshalls has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 304 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the marshallsonline.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Marshalls. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:55 am EDT
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Is an abusive father, he has habit of bullying belittling mocking child. He has raped minors while serving military and sent to jail for one day for raping minor during military. He is compulsive pathological liar who makes up stories and has to lie to everybody to make himself feel better. He has never told truth he abuses child and serves old veterans and...

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8:29 am EST
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I went to Marshells at 9:30 am on Friday feb 9 th 2024 in Knoxville TN at Parkside drive and tried to do a return. They denied an item that I knew they would take back so I requested a manager. The manager (Joseph) was extremely abusive to me he told me that he knew I did frequent returns to his store and leaned over the counter and screamed this in my...

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4:07 pm EST
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I had a horrible experience at the Buena Park Location. This was on Thursday Jan 17th. I called the corporate number and explained what happened and was told that the manager would call me back, I stated that I didn't want to speak to that person, I wanted ed to speak to the district manager. Since it seemed to be an overall store issue. I did not receive a...

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9:11 pm EDT
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I was at the Marshals in Hartford CT this evening. Store was pretty empty no line, so I proceeded to casher #1 who had his light on. Upon arrival, cashier Alex said “Nah go to 7 he can help you over there” I proceed back to cashier 7. Andrew on the other hand was helpful and cashed me out wishing me a good night. Upon leaving the store I was curious to ask...

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9:33 pm EDT
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Marshall's store in Hawaii: 1450 Ala Moana Blvd, Suite 1030 Honolulu, HI. 96814 [protected] The last several months, both the women and men's restrooms had a sign closed to the public. Why? Cause the staff doesn't want to clean it? I am a senior citizen, disabled and patronize Marshall's regularly. It saddens me that their own customers can't have access to your facilities when they buy stuff from there.

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6:55 pm EDT
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Marshalls Store have mold in ceiling, not safe to shop

I’m filing a complaint pertaining to the mold in every vent in Marshall’s store located in Bluffton SC 29910. I couldn’t shop because I was breathing in the air which is not safe to breathe in. I held my nose the entire time at the register. It’s not safe. I started coughing after leaving the store. Now my chest hurts while breathing, I have a headache. It’s not safe, something have to be done ASAP.

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9:59 am EDT
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Marchall's/Homegoods on Orchard Lake Road West Bloomfield, Michigan location I walked up to the register and it looked like the head cashier was about to ring me up. She was acting super nice but was very assertive and aggressive that I sign up for the credit card. I told her 3 times I wasn't interested. She literally made me sign up in which I received a...

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6:44 pm EDT
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Good evening I am a Marshall’s credit card holder and today I went shopping for some items for my children and myself before school starts. I have to say the store was very unclean and disorganized so I just wanted to shop and leave when I was finished. I checked out and something didn’t seem right. When I returned home I realized our cashier gave me my...

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2:37 am EDT
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Port Chester, NY. Saturday 7/22/23 An employee at the ladies fitting room had several comments that were rude towards my daughter and me. We actually followed the policies about how to handle the amount of clothes allowed. As soon as I arrived, she organized 10 pieces for me to try and insisted that I already had 10, like insisting for me to walk in the...

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10:37 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Marshalls Refund for return

Recently I bought two items, both of which didn't fit or were the wrong size. Sadly, I was shamed or ridiculed by the cashier and manager( Illeana) spelling. The shoes I was accused of wearing them out, but not true. The shoes were returned exactly as I bought them. The tag was there. As was the receipt. The top I forgot the tag and left it at home. I was told I could get a refund after I brought it, so I came back, only the same manager refused. She said something about video? I am a decent person who has stopped at this very store before. I am not a person of I'll repute! I don't like being insulted!

Desired outcome: A refund for the top and an apology.

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Update by Georgette Salavec
Jul 27, 2023 4:26 pm EDT

Today is July 27th 2023 and still no answer to my complaint!

Is this the complaint board for your corporate because it doesn't appear that way? It does' t seem that your care about your customers, products or service?! But... You are a company with stock in the retail service industry, yes? Where though is the integrity and fairness? Your customers left here to squander around like castaways on a very deserted island all alone with each other--- how nice of you! I can tell with this type of caring and non attributes you shall go far but maybe just not that place you all had hoped for. It's as obvious as that look on your complaint board face. So keep up the not so good work and you too shall indeed get that outcome you justly deserve in that place called bankruptcy court or a pile of ashes that used to call Marshalls retail store.

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3 comments
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Seriously wrong
US
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Jul 27, 2023 4:46 pm EDT

I'm speaking to Marshalls--- come in Marshalls where are you?

S
S
Seriously wrong
US
Send a message
Jul 27, 2023 4:42 pm EDT

You didn't post my other reply, why? Too many words? I give you benefit of doubt, more that was given to me.

S
S
Seriously wrong
US
Send a message
Jul 27, 2023 4:39 pm EDT

What's with no service, no reply? Tell me why?

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3:03 pm EDT
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The Harlem store at 105 West 125 street woman’s bathroom is always dirty and no toilet seat. When I spoke to the manager he said the bathroom is cleaned every two hours but I was in the store at 11:00am and then he said the other stores bathroom are closed. The people in Harlem are spending their money and the restroom needs to be clean period. The toilet...

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4:03 pm EDT
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I got a part-time job at Marshall's over a month ago in the interview, but didn't hear back for weeks. At the interview, I made it clear that I was not available on weekdays until after 5:00, because I work a full time job. I was told that this was absolutely okay and that they would be able to easily accommodate that request. However, once I heard back...

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6:39 am EDT
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Marshalls at 1623 Avenue Y, Brooklyn N.Y. 11235 Receipt # T11319PMW11E119JG4AXHCW Saturday 06/24/2023 7:20 PM On the Date and Time I had to do some Spare Of The Moment Shopping at your Marshall's Department Store. Being that it was a Spare of the Moment Purchase, I did not have my TJ Max Mastercard with me for the Purchase, But I did Have the Card Number...

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11:11 am EDT
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Marshalls Complicated avenue of rabbit holes to report a unauthorized charge made on my opened new account.

Wrong Questions on automated answer service. Almost 2 hours wasted to

complete a report of billing error. Had poor contact with first live person, (couldn't hear me) transferred to another person who put me on silent hold for 20 minutes, had to hang up & call again. Again had to go through the same gauntlet of wrong automated questions. Transferred 3 time to the fraud Department. Tried to explain the error had to be at the check-out at Marshalls

in Osage Beach Mo. Our Receipt, "I thought", only listed the amount we charged that day. It took about 24 minutes to complete the new credit form and part of the holdup was Clerk could not complete the ring up. A supervisor had to rework

the Register and explained that the previous customer hadn't been cleared.

One month and 5 days later I get the billing showing a charge of $194.98 made in Scottsdale Arizona the very same day we opened this new account here at Marshalls in Osage Beach Missouri. I didn't keep my receipt as I didn't plan to refute anything. Now I am upset and cancelled my card and I want to return the Item for a full refund on this account. Store Manager cannot locate a copy of transaction? said to bring in billing. This store is located 29 miles away from home in Gravois Mills Mo. What is my compensation? What is being done to correct this kind of error?

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4:08 am EDT
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Marshalls I'm a worker at 100685 store in Rego Park Queens NY

I have been a employee for over 6yrs of faithful service my employee number [protected]. The company is cutting my hrs and giving more hrs to new hires. It bad enough I have been overlooked and they want to keep me as a cashier in which I didn't apply for. I was hired as a store associate they appointed this position to me cause I have great customer service. New cashiers and others positions in which I have done in the past they giving the hrs to them. The cost of living done went up and the company has been unfair to me. Please investigate there putting me in harms way please look into it. There are new employees who have more hrs than me that has to stop unfair labor practice thank u

Desired outcome: I need more hrs to survive in NYC

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3:42 pm EDT

Marshalls Im complaining about the change rooms at West Edmonton Mall

Saturday June 3/23 @ West Edmonton Mall...

I went in to try on clothes in the change room and when I came out I noticed that there was young men in there going into the same change room as women. It would of been nice if the girls at the front of the change room would of let me know that it was a unisex change room/ or signage stating it was unisex. Also the girls managing this area were very unfriendly. This made me feel very uncomfortable...

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8:37 pm EDT

Marshalls Clothes ordered

I placed two orders on 4/2/23. I have NOT received anything! I have tried emails and calling. NOTHING. The telephone # that they provided is no longer in service. I have come to believe that this company is no longer in service. The tracking # is ZLEUS6100003229YQ. The order #’s that were given me are 4338 and 4378,$43.28 and $41.05. The orders were placed 10:03 am on 4/2/23. I called the number listed for them [protected]. Nothing.

Desired outcome: I would like a refund. It has been on my charge card since 4/2/23

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Overview of Marshalls complaint handling

Marshalls reviews first appeared on Complaints Board on Sep 26, 2007. The latest review Unprofessional rude staff was posted on Dec 8, 2024. The latest complaint Charged twice for one item at Marshalls was resolved on Jul 25, 2021. Marshalls has an average consumer rating of 1 stars from 306 reviews. Marshalls has resolved 27 complaints.
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  1. Marshalls Contacts

  2. Marshalls phone numbers
    +1 (888) 627-7425
    +1 (888) 627-7425
    Click up if you have successfully reached Marshalls by calling +1 (888) 627-7425 phone number 0 0 users reported that they have successfully reached Marshalls by calling +1 (888) 627-7425 phone number Click down if you have unsuccessfully reached Marshalls by calling +1 (888) 627-7425 phone number 0 0 users reported that they have UNsuccessfully reached Marshalls by calling +1 (888) 627-7425 phone number
    United States
    +1 (800) 646-9466
    +1 (800) 646-9466
    Click up if you have successfully reached Marshalls by calling +1 (800) 646-9466 phone number 0 0 users reported that they have successfully reached Marshalls by calling +1 (800) 646-9466 phone number Click down if you have unsuccessfully reached Marshalls by calling +1 (800) 646-9466 phone number 0 0 users reported that they have UNsuccessfully reached Marshalls by calling +1 (800) 646-9466 phone number
    Canada
    +1 (905) 405-8000
    +1 (905) 405-8000
    Click up if you have successfully reached Marshalls by calling +1 (905) 405-8000 phone number 0 0 users reported that they have successfully reached Marshalls by calling +1 (905) 405-8000 phone number Click down if you have unsuccessfully reached Marshalls by calling +1 (905) 405-8000 phone number 0 0 users reported that they have UNsuccessfully reached Marshalls by calling +1 (905) 405-8000 phone number
    Head Office, Canada
    More phone numbers
  3. Marshalls emails
  4. Marshalls address
    770 Cochituate Rd, Framingham, Massachusetts, 01701, United States
  5. Marshalls social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 08, 2024
  7. View all Marshalls contacts

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