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Marshalls Customer Care Service

The TJX Companies, Inc.

770 Cochituate Rd
United States - 01701

Customer Support Phone Numbers

+1 508 390 1000 5 0

Marshalls Complaints & Reviews

Marshalls / return of capri pants

Carole Vernon on May 23, 2017
Return on 5/20/2017. Receipt 91272041716173063 amount of $16.99. Store 1272. Item #065719163 My account has not been refunded the return. Please confirm the status of this transaction. Thank you. Carole Vernon. 5/23/2017. A return should not take this long to be credited to My account...

Marshalls / Unethical behavior from supervisor and manager regarding a sales item

dtroy on May 3, 2017
On April 21, 2017, at about 18:35 hours (6:35pm), I visited the Marshalls in the "Downtown Crossing" area of Boston, Massachusetts. I spent about 30 minutes in that store and I departed the store very-very disappointed and angry with the Manager on duty that night and her lead...

Marshalls / Products mislabeled and not honoring the price

Kimttran on May 2, 2017
Hi, My name is Kim Tran and my e-mail address is mlssearch@gmail.com. I encountered mislabeled for one products that I was buying at Costa Mesa Marshalls at Metro Point. The items was clearly marked for $49.99 and other same products was marked for higher price at $69.99. I brought it up...

Marshalls / poor services and uneducated associate

cliffby on Apr 19, 2017
it's been the third time this week I have been disrespected by one of the coordinator by the Name of Jasmine C. the young lady has been really disrespectful with an unfriendly attitude and using some cussed words, some people shouldn't be working in customer service or cashier if you are...

Marshalls / customer service

Frustrated Customers on Apr 15, 2017
I went to the Marshall's Dept. Store at Northa Dekalb Mall in Decatur, GA. I put something on hold a few hours earlier. I went back to purchase the items that I put on hold. I walked in the store at 9:29. I was happy to arrive just in the nick of time to purchase my items. I went to stand...

Marshalls / Trump products

Sarah Krebs on Feb 12, 2017
I understood that you were no longer carrying Trump products. Now I learn that you still carry them but just do not display them. I want to be clear. I will no longer shop at any T.J. Maxx or Marshall Dept. stores as long as you are selling any Trump products. When I know that to be...

Marshalls / Not impressed with Marshalls

Mell on Feb 9, 2017
I don't know why are there so many good reviews about this store, it's absolutely terrible and I don't find anything special about it. I made an order here and received an incorrect item and had to waste my time and return it for a refund. Their rep was very pushy, he tried to assure me...

Marshalls, South Plainfield, NJ / Stolen gift card...

GLengeorge on Jan 29, 2017
I use two twenty five dollar gift cards at Marshalls store in south Plainfield new nj, I spent only 38$ and change, which 11$plus, should have been returned on one of the two twenty five dollar gift card, The card I was given, I use today the the Marshall store at a different location, the...

Marshalls / Past worker

Dale Slyter on Jan 8, 2017
My name is Mr. Lynn Slyter and I used to work at Marshalls of Aubern Hills. The reson I quit was Lori the Manager was Messaging me on facebook asking why I let early. She was giving me the 3rd degree So I quit I think she was wrong and I want my job back!!! I quit because I think it i...

Marshalls / Facial wipes

Elaine h on Nov 27, 2016
Today 11/27/2016 this morning we went in the store and noticed the facial wipes were on the clearance section red tags said $3.00 not one but 5 of them were marked down .I went to purchase one and she said this is actually not the price I said they are all marked down she said I saw that...

Marshalls / Sandals came apart after two use

Vonnie Reese on Jul 10, 2016
I purchase a pair of sandals in late May, yes I worn them at least twice and they started to come apart. I noticed that I should returned them on July 10th. I talked with manager Judy Busch which is seventy years old and a sales associate. Nancy is about far the worst, no people skills and...

Marshalls / Staff

Carlos Andres Peres on Feb 15, 2016
If you want to be disrespected and humiliated, go to Marshalls in Lancaster, CA (44500 Valley Central Parkway Lancaster, CA 93536). Talk to Casandra, Dolores or the manager and you will see the incompetent people that Marshalls hires to provide customer service.

Marshalls/TJX Companies Inc / Discriminating behavior by the store clerks

Reviewer82698 on Jan 10, 2016
My husband was not allowed into the family fitting room due to the store policy. We were told that I can take my one year old with me into the fitting room. It is difficult to try on clothes when my baby wants me to pick him up. Also, if I wanted my husband to see how an outfit looks, I...

Www.marshallsonline.com / I didn't get refund and expanses for the shipping

eddyf on Aug 28, 2015
I bought shorts, t-shirts and summer handbag from www.marshallsonline.com. But the seller sent me only wrong items. The colour of all items was wrong and the size of the shorts wasn’t mine. They were too big for me. Of course, I tried to reach the seller, but this person ignored all my email...

Marshalls Middletown Ri / racists

distasteful on Jun 10, 2015
I had recently went into my favorite local store. Im a frequent shopper there buying items for myself(which is hard to find because im a different size now) and for my newborn. Im shopping around for bras which they didnt have any in my size that where stylish the store manager...

Marshalls / Rude manager

Irene R on Apr 9, 2014
I purchased a cute outfit for our soon to be new born. After putting it aside for a month I realized that the security tag was still attached, by then the receipt was long gone. Being 9 months pregnant, I had to think twice about returning it, as everything takes quite abit of effort these...

Marshalls/TJX Companies Inc / Refused to honor their return policy

dragonmom2013 on Feb 6, 2014
On 2/3/14, I visited the Hedwig Village location here in Houston Texas trying to return 4 pairs of shoes which are unworn with original tags on. According to their return policy on their website as followed: "Our customers continue to be our top priority. If you're not satisfied with...

Marshalls / Employee Hours

Job Searching on Jan 15, 2014
I am a current employee in the Atlanta, Ga. area and I agree with the employee in the Florida area. I have worked for the company for several years and after years of just working, the company did give part-time employees some of the same benefits that the full time employees have...

Marshalls / My 7 year old son's hat was stolen by Marshall's Employee

Patricia Faurelus on Jan 5, 2014
I was at Marshall's store shopping with my 7 year old son on Christmas eve at 1:00 pm in the afternoon. As I was looking through the linen section to look for a pillow, I put my shopping cart to rest next to me, I was 4 feet away from the cart, as I turned my back for a few seconds, I...

Marshalls-dolphin Mall Miami / unprofessional procedures

Roxana Perez on Jan 7, 2013
HI, I would like to share this story with everyone, Few months ago I took a part time job in Marshalls -DOLPHIN MALL in Miami, though it was only a few hours I liked to work there. There is a manager there who seems to me she had never attended a professional manager training, her method...

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