LuLu Hypermarket
reviews and complaints

WORST EXPERIENCE! Customer service does not exist here nor they have any coursey with their customer. I have order one item which was showing in their portal, they have delivered different product and then saying ordered item was out of stock. CS always sending mail saying that they are resolving..! i dont know what they are resolving..

This webstore is an absolute nightmare. BAD EXPERIENCE! NEVER BUY FROM THEM

Hello sir,

I am vidya Vijayan living in Bahrain, last Friday I bought 1 kg needle fish from lulu bahrain, near mahooz. And asked the fishe cutter to cut. But we recieved a packet of fish which is not properly washed and internal organs are still inside in the fish and it is not cutted properly... What we do for these kind of irresponsible duty.. As a customer I am totally unsatisfied with your team service.

I am attaching the proof photo for your reference. Remaining fish are still here and if you want bill I am also ready to submit...

Please find a solution for this issue.

Thanks and regards,

Vidya Vijayan

WhatsApp no :+91 [protected]

Order number [protected] was my initial online purchase, which unfortunately will be my last. I encountered issues such as missing and incorrect items in the delivery. The process of returning purchased items online has been incredibly difficult. The Customer Service manager in Kuwaitat displayed unprofessional behavior, not attending to customers properly and constantly answering the phone during our conversation. Despite returning items since December 23, I have yet to receive a refund. The overall lack of structured processes and unprofessional staff has been quite disappointing.

Came to Lulu bu sidra mall to buy a tripod and action camera on 17/12 at 6:47pm. There was no one to assist us,make a selection. We called some but they just left without proper guidance

Really poor customer service, eventhough there were lot of staff standing and chatting with each other

Finally decided to buy it from a place with good customer service

Impolite customer service He speaks with a lack of polite , The woman who paid wrongly And when we asked her to correct, the official came and accused us of stealing. (The makeup is placed in an airtight box.) And he started screaming instead of asking for permission for the mistake. In addition, the woman responsible for makeup confirmed that the woman in the cashier is the wrong one.

Hi.. Today evening I have bought fish from lulu hypermarket near to Buhaira Police Station Sharjah. The fish was not good and I have disposed the whole fish.. We are bachelors living in bed space and cannot afford to loose money.

Because I was too much sad and didn't take any photos. Now while searching in the internet I have find that there is option to complain.

Didn't expect this from lulu hypermarket who is almost like a market leader.

They told that above 50dhrs, they can deliver online. I ordered at 5.15pm and even i dint receive the order by 7.50 pm still iam waiting for the order. The lulu staff should give the time line to the customers when they order. I was waiting like anything from 3 hrs. Its high urgency. If you cant provide the service dont give. Why do u bluff the customers. You should give the time line and delivery time.

Very irresponsible. Highly dissappointed.

To yusuf ali sir,

Njangal maasathil rand pravishyam lulu il varunna family ahn. Food or purchase ahnengilum kuranjathoru 3000 rupeesin cheyunnavar ahn. Parking fee collect cheyunnath sir inte shradhayil pettit undon ariyilah. Ithreem aalkarkk help cheyunne sir orikalum ath cheyilah. Athukond mathram ahn ariyikanam enn thoniyath. Please stop collecting parking fee

I was purchase a ikon gas table on 23-07-2023 after 2 month left side burner is broken. i was contact the al rayyan lulu branch where i was purchased. i dont even get any service from there. Warranty also covered for 24 month(now no use of warranty). i am living in sharjah gas stove is connected with pipe line. i cannot bring it to your branch. it will take time to get it. so what should i do now?

it was such a bad experience for me. disappointed lulu.

Good evening

Today, 20/09/2023 i have received my order.

Ref : [protected]

Unfortunately Lulu has utterly FAILED to meet the expectation.

I have ordered 8 boxes of shredded coconut 200gm along with other groceries but once i received the product and upon doubt when i weighed the product it was well below the specified weight mentioned on site.

The product which has specified as 200gm was under weight and was only 140gm as received.

Pics attached.

Further for my clarification even i weighed the previously bought box and to my surprise that also showed only 160g.

Lulu is one of well known brand , but unfortunately this was not expected from such a brand.. I trust this is not the way the company wishes to conduct business with valued customers.

I would like to discuss the matter further to prevent such situations from occuring again.

I look forward to hearing from you.

Thank you

Sent from Yahoo Mail on Android

I placed an order from LuLu and some items arrived damaged. I bought a six pack of 1.5-litre Sidra water and two of the bottles were damaged and hence a lot of water was lost. I also bought a 2-litre tub of mango ice cream which was also damaged and hence a lot of ice cream was lost in transport. I would be very grateful if you can do something about this like offer me a refund.

I purchased some items from lulu …then I returned 1 of the item…they issued a voucher to me …by mistake I lost the voucher…when I went to them asking …they said we cannot do anything about it …once its issued we cannot do anything…I have online account of lulu in which it clearly shows I have not used my voucher…and outstanding money is there …. But they will not even consider doing anything about it …

Plz next time never take voucher from them ask you money only

At Dibba lulu center while payment found 2 labour laughing loudly with no reason for long time, this reflect lack of professionalism and poor management. Worker should behave with respect and be professional even in smallest shop.

I hope to provide stronger supervision and coaching.

Some useful information:

Time of observation: at 13:00, 12 Aug 2023

I am registered person with lulu and my mobile number is [protected].

Our A/C had 5 years warranty it was working just fine last few years but recently we are facing some issues with the A/C so we contacted LULU customer service and they told us to talk to the technicians of LULU so when we spoke with them they told us to clean the A/C before further work so we did clean and called them again to come & work on it but now last few days they are either ignoring our calls or making us wait every two days it's been already a week they are doing like this with us . They are delaying the work .

I visited your al Rayan Lulu supermarket, Nellara customer representative told me that buy 2 products u can get another 1 products free. So that I took those items. While billing time Billing staff Ms.Mhay ignored. She talk like a boss. It's not good ... I'm purchasing this supermarket last 4 years.

Please took the necessary actions on this .

Billing counter team counters. Totally disappointed on this .

Dear LULU MALL Customer Service Manager,

I am writing to express my concern regarding a recent purchase I made at LULU MALL, Stadium, Al Nadha Dubai, Near Stadium metro On [23/07/2023]at 8.49 pm For my Kid. I bought [Dried Fig jumbo Rope] from your store, which has an expiry date from 23/07/2023 to 22/07/2024 and unfortunately, I found the product to be in an unhygienic condition.

Upon opening the packaging, I noticed so many live worms (🐛 ) inside the packet of figs and which was highly disappointing and concerning. The above-mentioned photos and video are attached to this mail for your reference. As a loyal customer, I have always trusted your supermarket to provide safe and quality products, but this incident has shaken my confidence.

I kindly request that you investigate this matter and take the necessary steps to prevent such occurrences. Ensuring the hygiene and quality of your products is crucial to maintaining customer satisfaction and trust.

I would appreciate a response from your team acknowledging my complaint and providing reassurance that you are taking appropriate actions to address this issue.

my friend has the same exp at the same time, we make the bill separately so he will be sent mail separately

Thank you for your attention to this matter. I look forward to hearing from you soon.

Sincerely,

[Anu Gangadharan]

[Contact: +[protected]]

660965:1546068

Today i purchased walnut , badam, pista fro. Lulu amir al fawaz hypermarket jeddah on offer prices. All are not eatable very bad taste. Taste like very old and taste of sored oil. I lost my money .it is all not usable. I purchased for sar 117.00 .

If there is offer , please mentioned in the booklet it is not usable instead of cheating. I already break the pack and it is not refundable now. Because it is displayed in packets . No chance for tastimg before purchase . Please assure the quality of the items.

I am a regular customer at lulu trivandrum. Today 22 07 2023 I had purchased some products around 4194rs from lulu hypermarket trivandrum. First of all i had got bad experience from staff section. I had bought a pressure cooker in offer there were no staff to give the details of offer and inside the hypermarket they had given me a pressure cooker set and the executive told me it cost about 1449rs but in the billing section it cost 2249rs. Its a pure form of cheating..

Secondary i had purchased some meat products. When we take it for cooking on the sameday it was so wrotten and its smells so bad when we open the packet..

100% bad experience from lulu group

Please try to provide good service and add more staff with knowledge..

We the common people have a trust in lulu group but today i lost the trust in it.

I purchased a Nikai TV 58 inches on 3rd July 2023. Sales person Shiva Kumar promised for a wall mount with the tv . Delivery was done on the next day without wall mount. He apologized and promised to deliver on 5th July 2023. It's been 12 days I haven't received anything yet. I am not in a position to travel all the way to Lulu as I am new to the country and do not have a car. It will cost me atleast 80 DHS to travel to Lulu. I have been trying to reach them my phone was disconnected. Today I happen to get Shiva Kumar on call and he said he does not remember the incident. Very humiliating experience. Though its a very small product, it's about how you treat your customers.Never trust them again .