Menu
For Business Write a review File a complaint
CB Department Stores Marshalls 1623 Ave Y, Brooklyn, NY, 11235, US
Marshalls company logo
Marshalls
reviews & complaints
Marshalls company logo

Marshalls

1623 Ave Y, Brooklyn, NY, 11235, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
9:00 am - 9:30 pm
Tue
9:00 am - 9:30 pm
Wed
9:00 am - 9:30 pm
Thu
9:00 am - 9:30 pm
Fri
9:00 am - 9:30 pm
Sat
9:00 am - 9:30 pm
Sun
10:00 am - 8:00 pm
ComplaintsBoard
D
6:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Marshalls - Service

Marshalls at 1623 Avenue Y, Brooklyn N.Y. 11235

Receipt # T11319PMW11E119JG4AXHCW

Saturday 06/24/2023 7:20 PM

On the Date and Time I had to do some Spare Of The Moment Shopping at your Marshall's Department Store. Being that it was a Spare of the Moment Purchase, I did not have my TJ Max Mastercard with me for the Purchase, But I did Have the Card Number #[protected] with me. I asked the Cashier to call the Store Manager up front to see if He could assist me in the Purchase with just the Card Number #[protected] and to Manually type the Card Number in. The Manager said to be Absolutely Not, we Have NO Access to Incorporate a Payment that way and that you Must Have the Physical Card Chip Inserted to be Read by the Computer. In the past at your TJ Max Locations, they never gave me that problem, why should Marshall's be any different in using Your TJ MAX Mastercard and gaining My Rewards Points towards Discounts for Future Purchases. My Request is that the Regional Manager speak to the Store Manager on the Date and Time of this Occurrence. If not Familiar with doing a Transaction Manually inserting TJ MAX Mastercard numbers for the Purchase without the Physical Card on Hand, to explain and show them that it can be done as an Alternative Method for the Purchase.

Yes, I am disappointed in losing out On My rewards Points for a future Discount Coupon.

Desired outcome: Forced to use an alternative Credit Card

Read full review of Marshalls
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.