Menu
Categories About us Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
CB Department Stores Marshalls
Marshalls
Reviews ComplaintsContacts
Pros/cons Alternatives Alternatives FAQ In-depth review Is it legit? Featured complaints Most discussed Recent comments Contacts Phone Email Website Socials Address Working hours About Overview Overview Overview Category
Marshalls Customer Service Phone, Email, Contacts

Marshalls
reviews and complaints

Marshalls's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.marshallsonline.com
www.marshallsonline.com

Learn how the rating is calculated

1.4 303 Reviews 302 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint
Reviews ComplaintsContacts
Pros/cons Alternatives Alternatives FAQ In-depth review Is it legit? Featured complaints Most discussed Recent comments Contacts Phone Email Website Socials Address Working hours About Overview Overview Overview Category

Marshalls complaints 302

Resolved “Charged twice for one item at Marshalls” Resolved “bathing suit bottoms” Resolved “rude manager” Resolved “employee hours” Resolved “gift card” Resolved “corporate customer service hung up on me...” Resolved “poor management” Resolved “rude employees” Resolved “shop lifting” Resolved “bad customer service”
ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Marshalls Hostile, downright rude behavior

I went into a Marshall (Stafford Plaza, 11830 Wilcrest Drive, Houston - Wilcrest Dr., TX 77031 [protected]) in Houston, TX to return a silicone steaming pot I had bought a week earlier only to face the most blatantly rude customer service from none other than the manager of the store, a miss Cathy. Not only did she speak to me in a loud and nasty tone (my...

Read full review of Marshalls and 6 comments
Helpful? 0 0
Share
6 Replies
More
Send message
Copy link
Report
ComplaintsBoard
J
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Marshalls Personal safety in their store!

On 9/23/07 Two older ladies and a young girl entered the store. The two women were verbally assaulting the girl and having her push their cart around and acting as if she were their slave. That aside one of the women the oldest decided to push me in the shoe isle. I was in shock finished shopping and left. (I know I'm a slow reactor sometimes) So after...

Read full review of Marshalls and 11 comments
Helpful? 0 0
Share
11 Replies
More
Send message
Copy link
Report

Overview of Marshalls complaint handling

Marshalls reviews first appeared on Complaints Board on Sep 26, 2007. The latest review Sexual harassment from co worker was posted on Apr 5, 2024. The latest complaint Charged twice for one item at Marshalls was resolved on Jul 25, 2021. Marshalls has an average consumer rating of 1 stars from 303 reviews. Marshalls has resolved 27 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

  1. Marshalls contacts

  2. Marshalls phone numbers
    +1 (888) 627-7425
    +1 (888) 627-7425
    Click up if you have successfully reached Marshalls by calling +1 (888) 627-7425 phone number 0 0 users reported that they have successfully reached Marshalls by calling +1 (888) 627-7425 phone number Click down if you have UNsuccessfully reached Marshalls by calling +1 (888) 627-7425 phone number 0 0 users reported that they have UNsuccessfully reached Marshalls by calling +1 (888) 627-7425 phone number
    United States
    +1 (800) 646-9466
    +1 (800) 646-9466
    Click up if you have successfully reached Marshalls by calling +1 (800) 646-9466 phone number 0 0 users reported that they have successfully reached Marshalls by calling +1 (800) 646-9466 phone number Click down if you have UNsuccessfully reached Marshalls by calling +1 (800) 646-9466 phone number 0 0 users reported that they have UNsuccessfully reached Marshalls by calling +1 (800) 646-9466 phone number
    Canada
    +1 (905) 405-8000
    +1 (905) 405-8000
    Click up if you have successfully reached Marshalls by calling +1 (905) 405-8000 phone number 0 0 users reported that they have successfully reached Marshalls by calling +1 (905) 405-8000 phone number Click down if you have UNsuccessfully reached Marshalls by calling +1 (905) 405-8000 phone number 0 0 users reported that they have UNsuccessfully reached Marshalls by calling +1 (905) 405-8000 phone number
    Head Office, Canada
    More phone numbers
  3. Marshalls emails
  4. Marshalls address
    770 Cochituate Rd, Framingham, Massachusetts, 01701, United States
  5. Marshalls social media
Marshalls Category
Marshalls is related to the Department Stores category.

Most discussed Marshalls complaints

Refund for return
4
(opinions to this review)
 Sexual harassment from co worker
1
(opinions to this review)
 Marshall's employee
1
(opinions to this review)
 Product is always great but this marshalls has the worst customer service and especially managers
1
(opinions to this review)

Recent comments about Marshalls company

Marshall's employee
1
Joseph E. likes to bully and belittle child, his military service...
 Refund for return
3
Today is July 27th 2023 and still no answer to my complaint! I...
 Fireplace gate incident
1
they sell nothing but junk!! clothes dont fit right, anythink else...
 Treatment of employees
1
I admire your standing up for these employees but sadly your plan...
 Masks
1
Today at the Marshall's in Syosset NY I was confronted by 2 employee...
Marshalls alternatives
Megamart 11 reviews ION Orchard 7 reviews Meijer 762 reviews T.J. Maxx 511 reviews Bloomingdale's 92 reviews

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.