Macy's
Reviews and Complaints

Macy's defrauds ther customers, first by posting that they will correct and/or adjust errors in the perfume dept.

Then they go to great lenghts to deny written claims, with empty promises by in store managers to investigate then deny
to the extent that the store manager made promises to reimburse me after over half a dozen phone calls .

Promises made then lies to cover the tracts macy's service has slid down hill remarkably ...very disappointing...

Customer service is being outsourced to India. When trying to solve a payment misunderstanding, one of the people was rude, couldn't speak English well enough to repeat my confirmation number, and kept insisting that I was not telling the truth about the date I talked to them.

Macy's probably doesn't care about long time customers because of their size but at some point they will start to loose more business.

I HAD MY ACCOUNT HACKED SINCE 2 YEARS AND THEY KEEP ORDERING STUFF ON AND ACCOUNT THAT IS SUPPOSELY CLOSED SINCE DECEMBER AND I CALL MACY'S WHEN I GET NOTIFICATION OF AN ORDER AND TELL
THEM THIS IS A SCAM THEY SAY OKAY NOT TO WORRY I AM NOT BEING CHARGED FOR THE MERCHANDISE
AND THEN BY THE NEXT DAY I GET ANOTHER NOTIFCATIONS AGAIN FROM MACY'S SAYING THEY SHIPPED THE MERCHANDISE WHAT IS WRONG WITH THIS PICTURE THIS HAS BEEN GOING ON WAY TOO LONG I NEED A FULL TIME JOB WITH MACYS JUST TO MONITOR MY EMAILS AND MAKE PHONE CALLS TO MACY'S AND THEY STILL LET THEM GET THE MERCHANDISE I JUST DO GET IT?

I opened this card for what it offers, but it was the worst thing, I’ve ever done financially. My credit score is over 800. I run my Real-estate business on my high credit score. I’ve never been late one time on a payment for the last 30 years with over 150 bills/month that I’m responsible for.

I had my Macy’s card links to my bank account with automatic payment, then Macy’s decided to change my card number, and never mail me a bill. They said that they sent me a notice of changing the card number, but I did not receive it or confused it with the junk mail. I found out through my credit monitoring, that I’m 2 month late, so I drove straight to Macys and paid my balance in full without seeing the bill. In 2 days, I get another alert that I’m 3 months late, so I call the customers service and move all the way up to talk to the main supervisor (last name is Z), and I explained the situation but he refused to do anything, because it is my mistake that I did not update the account number…! I event told him that I’ve been a card holder for so many years with an outstanding credit score, but the only respond I got is: SORRY.

Please stat away from this credit card. Whatever $5 you save on your purchase, they get you back in late fee and lower credit score (they charged my around $200 late fees).

I HAVE THE SAME SITUATION NOW!I went out of the states for 2 months and then I ended up with loosing 105 credit score on my credit history. I called and I explained everything, but they just don't listen even the so called supervisors. Macy's credit card is a national scam!

This card is ridiculous! Do not apply if you do not have a great memory to pay it off right away! Besides the super high interest, their call center have the worst customer service! I was out of country for 2+ months, all major credit card company are willing to remove the late fees, this blood sucking monster only willing to remove $18 while charging me $105 for late fee! BTW, my outstanding balance was only $40, you see how non sense this is! You know what they say? It is your fault, and you need to take the consequence. OK~ Cut the card right after the call!

In my comments I always remind customers to read the card-holder agreement no matter what... If the store associate becomes impatient with you who cares.. There should be a box on the sign up form stating that you have the option to receive credit protection on the account... many times customers check yes without reading the full disclosure. Always read the full disclosure... Pay your bills when you receive the billing statement and never make a minimum payment. Allow sufficient time for them to process and don't wait until the last minute that's all for now.

I must comment to butchered mess... First of all the payment was one month late... and you admit it. You are subject to the terms and conditions of the card agreement whether you read it or understand it or don't understand it. That is true with all credit cards not just Macy's and you will receive late fees. If you do not decide to pay off he balance in full before the closing date each month you will also be charged interest. If you have questions about the card and your billing statement please contact us... If you want an itemized statement we will be happy to send one out to you.

Here's the solution to the problem pay your bills off when you receive them; allow sufficient time for them to process... do not make minimum payments on any credit card. If you can't pay the balance in full always pay more than the now due

Here's how you get a full refund:
1)First, It very much IS partially your fault for not having checked the statements, terms and conditions, and also for signing up for a retailer credit card.
2) If you call and say you never accepted/requested the protection, guess what? That will only get you a 3 month refund or so, you get a letter saying so. If you wanna dispute that further, macys WILL find your recording/signature or whatever was the way you signed up and show it to you saying "You accepted, the protection was available should had wanted to use it, you're not eligible for a refund"
Think of it this way: Say you purchased a car, never crashed it, and after several years you notice that it was purchased with insurance with it that has been charging every month. Is it okay for you to say, "hey, i never used the insurance, so I should get my money"? Nope. If you say you didn't accept it or knew about it, well only 3 month refund.
Now, i understand you didn't ask for it, but okay, here's how to pursue a refund.
3) Macys itself is in somewhat some trouble for not making people aware of this protection when enrolling. So if you say you were already DISABLED, UNEMPLOYED, or RETIRED ******BEFORE****** enrolling in the program, THEN you get a full refund. Why? Because macys should not have sold you/enrolled you something you couldn't take advantage in your situation. Or something you would have obviously turned down if it was explained. So call credit protection, ask since when do you have it. Then say you were unemployed at the time it was enrolled, or that you were disabled already, or that you've never worked, whatever; one of those 3 magical words: already 1)retired, 2)disabled, or 3)unemployed. They will say that they might ask for proof that you were already retired/disabled/unemployed, but thats the safest bet to get full refund. IF you were indeed retired/disabled/unemployed, then by all means, say it and easily prove it, should they ask for it.
As always, keep it classy and respectful with the people on the phone. Don't say it on the calls, but you definitley know it was partially your fault you are in this mess.
Tags: Credit Protection full refund [protected] [protected]

I had the same issue with Macy's card. Macys did not send me any statement in dec 2014 and Jan 2015 for a purchase of $19.xx that I made in Nov 2014. suddenly I got a statement on 1st March, of $77.00, coz they charged $23 for for December 2014 and 37;xx for Jan 2015. They did the same at the first time as well. I got the statement after 2 months with a good amount of late fees, however, they weived off the fees after I called. When I called the customer services today, the way they spoke to me is like, "well... if you do not come to macys... it does not matter" It may be true, I am a small customer, I felt bad and closed the account. Macys is good, but not the only good store in the US. I will never step into Macys from now on.

I am involved with the same scam. I cannot get an itemized bill. I have cancelled by Macy's because of their fraudulent practices, but cannot get an itemized bill to determine what to pay. There are all sorts of interest payments etc. yet they refuse to send an itemized bill. Also, got involved with two credit cards. I will never step in their store again.

Saks distribution center in MD, don't care about how the of boxes are shipped, the cleanliness of garments and if the product is shipped to the wrong consumer.

Unfortunately in this country you have to go to a luxury retailer to get "first class" service. My suggestion to the author is to spend a bit more and get the experience and personal service of a Neiman Marcus or Saks Fifth Ave. The calibre of employee is more professional and they are generally better trained and paid than the average "clerk".

I would rather shop a few times a year with a luxury retailer than regularly with a mid tier low service department store. Another bonus is luxury retailers while pricey, carry better tier merchandise. The things I've purchased last several seasons and are made well. Remember you are the consumer let your feet do the talking.

I contacted r consumer service dept about a bill which was not mine. We called the service department and got t of the company that the bill was from. Found out from the company that I bought nothing and owe nothing, I contacted Macy's Customer department and proceeded to get very little help if any. They would not contacted the business for the information I got from them in fact the so called customer service person said she had no way of calling anyone or she couldn't fax them no fax machine to work worth and refused to help me in any way. So I canceled my account and paid her the $25 dollars I didn't owe Macy's at all but got no help what so ever. I worked for Famous Bar and Macy's for over 20 yrs and there was a fax machine in every dept. You need to redo your customer dept. Because they suck big time. It does nothing and sucks. Ye the people got working there need to revamp this dept. And make it more helpful and fair to customers.. That is what their there for.. So Macy's owe me $25 and a credit account . If not I'll never go there again. your guys suck and are not going there jobs.

thank you for nothing Suzanne Victoria

4

I've been trying to access my Macy's credit card balance online for two weeks without success. The first few days the automatic response said they were going through changes and the information would be available on August 25th - but it wasn't. I went to the store August 29th to get my balance and it was wrong. They said check online in a few days. This is my second week of trying to get my Macy's credit card balance online to no avail. I called customer service and was put on hold for over 18 minutes. Finally, I got my balance! When I told the customer service rep that I wanted to submit a complaint she put me on hold and now I've been waiting for 26 minutes! She could not give me an email address to submit a complaint and the number she finally gave me was wrong! It sent me to some consumer program to remove my phone number from solicitor lists and asked for my SSN. This is absolutely ridiculous. It makes me want to shop elsewhere!

After not being able to contact Macy's due to their poor customer service connections (each time I called they claimed they couldn't hear even with different cell phones and different locations) to make a payment arrangement I accrued a late fee. After this, I paid each month at least the minimum payment of $25 on the card (balance was only $375 about) I made several payment arrangements to try to pay down the monstrous late fees that they said could not be waived even though they could not be reached to make arrangements (their bills say you can call to make payment arrangements)

On July 26th, I made a payment arrangement for $25 with a representative. I was to make a second payment in August, which I was late on but I did make another $25 payment in August. Macy's called upwards of 4x per day EVERYDAY and would not leave a message and so I did not know who the number was from. They then sent my bill to collections sometime in mid August, claimed that they never received the online payments that I had made for July and August AND then sent it to my credit report as delinquent without ANY warning or notification that this would be done. When I called to ask them when it was sent, they THEN said they couldn't give me an exact date, and that they DID in fact get my payments but that it was my fault for not picking up my phone to find out they were going to put it on my credit report for not paying all of the accrued late fees! If I work 12 hours a day and can't answer my phone, that means that they can't leave a message asking for a call back and saying who they are? And no notice in the mail whatsoever?

Not only that, but the bill that I was sent in August did not show any payments I had made, NOR did it say anything about collections. In fact it states "If we do not receive your minimum payment by the date listed above, you may have to pay a Late Payment fee of up to $35.00" It also says that "Thank you for your recent payment, However your revolving account is still showing a past due amount" NOTHING ABOUT COLLECTIONS. This is the most unethical and deliberately confusing company I have ever seen. They are stealing from consumers by giving misleading and false information, claiming not to have information that they do in fact have-depending on who you speak to, making it impossible to clear up your account with their representatives and finally, ruining people's credit reports without just cause and warning.
I have good credit and pay my bills. I am careful with my credit report and it is unfair and unethical that such a company should be allowed to abuse their clients.
I will be going to the New York State Attorney General's office about this as well.

I was given a $50 Simon gift card for Christmas. I used $21.12 at WalMart and $17.46 at Belk. I returned the merchandise
to Belk and then should have had a balance of $28.88. This return was made 1/11/08. Two weeks later I am still trying to use up the balance of the card with no luck. The people in India who field the calls keep telling me to wait 5 business days. So far, I have waited 14 days, and no money.

I love my Macy's. I buy almost anything there for Christmas and so. I had a 400 dollar limit and i worked hard to keep my good standing paid above the minimum and paid on time. So now I go to Macy's and was paying with my card of 47 dollars and my card is no good. I call customer service and they tell me my credit is down to 220 dollars. Why bring me down from 400 to 220. Thanks alot Macy's, my christmas was ruined this year. Now I'll go see my grandkids 150 miles with no gifts. What the hell, I'm still in good standing. Fix it.

Horrific web service - orders placed online are processed hours later by a third-party named fiftyone. By that time, products are usually unavailable and clients are send a "we apologize for any inconvenience email".

Following up through with a telephone customer service rep doesn't fare any better as one is bounced around different departments and told that "the order was canceled", "the order doesn't exist" and "the order was not processed because the product is no longer available". Then the product reappears online a few days later as a "door buster".

Poor performance all around - not worth the effort... Or the client loyalty.

So Macy's has an ad that says they are hiring in their Southcenter store for a position in Cosmetics dept. A call is made, an interview is set up. Applicant has is a licensed cosmetologist, has finished a program with Gene Juarez Academy, actually worked at Macy's Jewelry counter about two years ago. Applicant is given a 5 min interview and told there was no opened job. The interviewer did not actually ask applicant many questions. Applicant was appropriately dressed and make up impeccable. Applicant was distraught and called up to see if the job was still open...was told there were several openings. Why did the interviewer lie, why didn't she complete the interview, what made her decide almost on site that the applicant wasn't acceptable? Was it because she was African-American? Or young? Or over weight? How does one report this kind of crap?

Obviousy in today's world where finances are a big concern, Macy's has no regard for consumers that are trying to do the right thing and not purchase items on credit unless they can afford them. I have had a Macy's card since 2017. When the economy tanked I chose not to use my credit card and worked to pay my card off. This Christmas I went shopping in Macy's. I had not used my Macy's credit card in 3 months. When I tried to pay with my credit card I was declined. I called the customer service department while in the store and was told my credit limit had been decreased due to lack of activity on my account. So I sent a complaint to the credit department and of course no response. Today I went shopping at Macy's. Again I tried to buy merchandise and again the card was declined. I called the customer service line to see if they had decreased my limit again because I had not used it since I tried to use it in December. I asked the customer service rep to tell me what my credit limit was but she said she wasn't allowed to give that information even though I gave her all necessary information to prove my identity. She told me I could give her an estimate of what I was going to purchase and she could tell me if the purchase would be approved. I ended up purchasing the items on my Visa card. However, after serious consideration I'm going to return the purchase and will no longer shop with Macy's.

I was given a gift card for a birthday present. Called the number on the back of it and placed an order for a women's top. Spoke with an individual by the name of Amy, took my order, told me what my balance would be on the gift card and I would have more order within 7-10 days. My order did not come, called the number today, was told I needed to call the store closest to my zip code. Called the store, they had want I wanted took my information so they could ship it to me and then I was informed they could not do a gift card over the phone, they would need to scan. If I was close to the store I would have gone in and used it. I am not. I am upset because I do not get to Colonie Center NY, maybe once a year, and was told by two or three different Macy employees "no problem". WRONG. Macy's need to make sure employess know what they are talking about. Finally spoke with someone that knew card could not be used over the phone. Riduculous.

I was also charged a "provisional finance charge" on my Macy's bill even though it wasn't due yet. I knew what my balance was and when I looked it up online it was higher and when I contacted them that was when I learned of their provisional finance charge . They said if I paid in full I could subtract it BUT if I pay the minimum or a pymt is received for less than the entire amount the provisional finance charge would remain on my acct. I always thought finance charges were added AFTER the bill was paid IF THERE WAS STILL A BALANCE. I will not use my Macy's card again after catching them trying this little trick.

To those that have checks rejected at Macy's. Certegy Services Inc, the company which guarantees personal checks is a national company...if you have had a bounced check at another retailer that uses this service, it would decline your check at any retailer that uses this service.

I have to agree. Mistakes are human, but it's really tough to assist someone when they are calling you every name under the sun. Perfect example: I "spoke" with someone today that spent 20 minutes yelling at me for a mistake that THEY made. I fixed their problem and made accommodations for the perceived mistake (which only took about 2 minutes) and had to take a verbal beating for the next 18. As a customer, you expect superior service...As a company, we expect civil customers.

Can I complain about something? I work at Macys in clothing. What is wrong with you customers? What makes you think its okay to leave PILES of clothing in the dressing rooms? Or to mangle clothing so neatly folded on the tables?What the hell happened to being good ole plain respectful of others? Do you treat YOUR house like that? Do you throw your ### all over your living room floor? Probably!

If you think retail associates are rude, let me tell ya..Its because of the rude ### customers. I have become so bitter towards people because of this job from hell. You people want everything for nothing. You switch price tags. put regular priced items on sale racks, and treat the associates like they are your personal slaves. Sometimes we get really nice customers, and they are the ones that get the best deals from us. So the next time you think the associate is being rude, think about how YOU are being to them.

I recently quit my job at macys east located in Queens. As a sales clerk I seen how rude Macys employees were to the customers and at times how rude customers were to the sales clerk, at times employees didnt help customers and managers talked to customers in a rude fashion. When customers had a problem management blamed the customer for it. Also I have observed that pay isnt great and if you inquire about your pay nobody seems to know. Overall there policy about quality service is a false statment. Working there and shoppping there has been a negitive experience and advice those who do shop there to use caution.

I wholeheartedly agree. I am asking all I know to boycott Macy's for that reason. I'm starting to forget what country I'm living in. Checks are put through a profiling review and if they match some bizarre and topsecret pattern, they are rejected. So you could have a judge, your bank president and a real time record of your account balance with you, and your check would still be declined. Macy's and certegy (what a nonsensical name attempting to manipulate public image), I have spent hundreds of thousands of dollars at your store. Bye bye.
PS Move to East Germany. I'm sure you'll be welcomed.
Bed Bath and Beyond uses a similarly useless "system" (word VERY loosely used), and they also are being boycotted. To humiliate loyal customers who have done NOTHING but put money in your pockets for decades, for NO reason, is beyond disgraceful.
PS If you haven't gotten the message, you suck at customer satisfaction. You get very high marks in "customer you'll never see again," however. Congrats again.

I have purchase a gift card for Christmas on line. It is now December 18, 2007 and I still have not received it.

How can I check on this. I got my one item which was a cook book but not the gift card.

I am very upset over this and would not order on line from you again. It seems to me that this should have been sent with the other items. What a scam to now send it and I have to pay another shipping charge. What a rip off!

I haven't heard from you people since I have received the cook book. What is up with that?

Sincerely,
Rose Prasse

Tho whom it may concern:

On October 7, 2007 my wife and I purchased a queen size bed for our daughter at Macy's Old Orchard Shopping Center in Skokie, Illinois. In early November we received the wrong mattress, box spring and bed frame, only the correct head and foot board came. We had three (3) additional deliveries where the same wrong items kept being delivered.

I want to make you aware of Tad, the Chicago warehouse supervisor, who telephoned us and corrected the problem with the bed frame and box spring. He asked us what day and time would least inconvenience for us to have the items delivered. He then followed up with a phone call to make sure our delivery was made and that we were satisfied.

Tad then had Stacy Douglass, a sales rep., call us and correct the mattress problem. Stacy was very helpful in getting us the right mattress for our daughter, with out me having to make anymore phone calls. Because of Tad and Stacy my wife and I have decided to give Macy's another chance and we will shop at your store again.

Sincerely,

Bruce R. Hovanec
Chicago, Illinois
PS. Larry Heyman #177694 was the salesman who took our order at the store.

Macy's department store, I tried to resolve my bill with you. Oxford Mangement took over the payment due, I was paying on it but never receive a billing statement of what was agreed on and the money I paid. Now I realized that I have been scammed through this company. I was trying to do the right thing and pay you what I owed you, to many thief's riping off; who are we to trust? I would like to do business only with you. Money is hard to come by and I am not willing to just send it through the mail to an unknown person or persons. Please let me know how we can resolve this matter. Thank You!

Virginia.

WALGREEN DRUG STORES uses the same check service company. It has no basis to deny checks written by individuals... I checked with my bank to "see if there was a problem with my account ", there were no problems to justify the denial of my check...

I think they're using out of date information... or just grasping at straws! Now, I use only cash when I purchase things from WALGREENS, but now I find myself shopping elsewhere !

As a Macy's associate I know that neither my co-workers or supervisors would ever tolerate racial slurs, jokes or behavior. We live where we work and are proud members of our communities. Our families come from a melting pot of races, religions, colors and sexual orientations.
Behavior such as that described above would result in the immediate removal of the employee from the store.
We enjoy the diversity of our customers. I would not tolerate a scene like that at the Macy's where I work or the store where I buy my food or the school I send my children to.

I'm glad to see I am not alone in my disappointment with Macy's. We purchased our furniture in December 2007. Twice my husband and I visited the Macy's Galleria store in St. Louis and spoke to the same sales woman. Very long conversations about what the extended care option would cover. She assured us over and over again that the extended care would cover pet damage such as scratches, urine, vomit, blood, etc. We thought it over and purchased a leather sectional BASED ON THE INCORRECT INFORMATION PROVIDED BY THE SALES WOMAN! A year later when I tried to use the extended care I purchased, after a long conversation with an agent for the coverage which consisted of me telling her the exact location and type of damage on each piece, she put me on hold to get a work number and came back with the news that my damage wasn't covered. Animal punctures and scratches were NOT covered. Just urine, vomit and blood. Apparently if a human scratched or chewed the furniture it was covered. That sales woman at Macy's HAD to know what she was doing just to make a sale. I haven't shopped at Macy's in years and I certainly don't intend to in the future.

Stainsafe is the biggest rip off. This service is as good as a log. It does nothing for you!
Macy's is great at passing the buck. It's never their fault.

Dear Ms. Elba Schick, please call [protected]. When the line picks up ask for furniture and bedding customer service. Then ask to speak to Janet Rodgers; she is a supoervisor in the furniture and beddinhg department;. She will do anythinh to help you. I know because she has helped me when no one could or would.

I have had the worst experience with Macy's Furniture department. My wife and I had a credit from our warranty company to purchase a new couch from Macy's. Initially we had good service, but I think that was just so they could get the sale. We have been working with Mary Ann Cunningham and John Mcgill at the down town Portland Location. When my wife and I selected the couch that we wanted, they made the mistake of making a $ 1,557.00 charge to our checking account. I understand mistakes happen, so we where forgiving of that. Next my wife and I decided that we wanted to change the color of the couch. Mary Ann Cunningham insisted that we could not change the color. We thought that was kind of suspicious so we called another Macy's and spoke to a different associate, who told us it was an very easy procedures to change the color of the couch. All they had to do was cancel the order and create a new order for the correct color that we wanted. When finding this out we contacted John Mcgill at the down town Macy's. Mary Ann Cunningham was on Vacation at this time. John canceled the old order and created a new order, when doing that for the second time making the mistake of charging our checking account again for $1,557.00. We called and disputed the matter. Macy's was not supposed to take any money out of our account. John then tried to fix the situation by canceling that, but what ended up happening was an additional charge was made. Now $ 3,114.00 was taken from my account. After days of being on the phone and dealing with this mess. They finally managed to clear up the issue. Also we had put in several calls to the manager at the down town Macy's branch and never heard a word from her. We finally received our new couches in the color that Mary Ann said she couldn't change them to. Now again they have recharged our checking account $ 1,557.00. So again, I am for the fourth time, dealing with the same situation. I will be placing a call to my bank to alert them that this is a fraudulent charge that I never once authorized Macy's to make this charge. I will never do business with Macy's again. I understand mistakes happen, but how can the same location make the same mistake four times in a row? It completely baffles me. This has been a great inconvenience. I can not remember the last time that I received such poor customer service.

DO NOT DO BUSINESS WITH MACY'S. THEY WILL RIP YOU OFF.

The Furniture was ordered on 8/5 with a warehouse delivery date of 8/7. Through a frustrating series of attempted phone calls and visits to the store, on 8/29 I found out that our order had been mysteriously canceled, and delivery moved from August 7, to after September 21. Phone calls didn't work, as you cannot reach anyone in that dept. by phone. Finally I reached a Manager who, after research, told me I'd never been given an early August date. (I have it in writing.) Then, since that late September date,it took 6 attempts to get all 4 pieces of the bedroom set delivered. There was damage on the bed each time, though in different places. The delivery drivers were 1 hour early on 2 of their delivery attempts. As a decorator who doesn't live on the property it was always a problem. Now that the furniture has finally been delivered. (November 15, last piece in place). The client called today to say the drawers aren't working properly. I could never recommend Macy's and am embarrassed as a professional to have had a client inconvenienced such as this. I had so many other choices. Believe me - Never again!

You might want to be sure it truly is a size small before you go defaming a company.
Quite a few brands (or just styles) will run smaller or bigger than the size you think you wear.
Really, it's best to try on clothes before buying or at the very least have them infront of you so you can eyeball it and figure out if you think it will fit.
Something being the wrong fit is a risk you take while online shopping.

The store in my area tries to portray themselves as high end quality merchandise. The clothing is nothing short of finding it at a Kmart or Walmart. The quality is not worth the prices they charge-even on sale. The clerk I went to said that I did not use my Macy's credit card in awhile so I needed to give personal information and my driver's license to verify my identity. So when I did she said that it wasn't letting me charge on my current Macy's credit card. If I wanted to get the additional 20 percent discount I would need to open a new macy's credit card. Now that's stupid, why would I open another account when I had a card to begin with? I gave her all the information needed to verify who I was, everything short of providing a pint of blood and a brain scan for verification procedures (an exaggeration of course). I gave up and paid cash and with the promise that I would never subject myself to the aggravation again by never stepping foot in a Macy's store again.

Two seniors went on May 25, 2025 to buy at that department
Safiya was beyond expectations and look for all request herself, Yamila, her companion at the cashier's desk was also very nice

Martha Batalla

Where is my order? If you see the tracking , some PO Box is mentioned. I have no connection with any PO Box. All my packages either get delivered in apartment’s locker or my mail box. I have checked everywhere, my package is not delivered to my address.

I want my item or my refund.

My parcel update said delivered but still in China post my tracking number is AS062740982CN please check. I'm in South Africa

One of my cereal/salad bowls has chipped! I was wondering if it would be possible to replace it? I have not had the dinnerware set very long. Sorry, that I have not looked up the SKEW #. I am disappointed with the 7.5" salad plates for being so small in diameter! The actual eating surface measures 5".

I placed an order on July 7 and I have not received it. I have been waiting for a refund for almost a mouth. No product or refund... This is my first and last exercise.

Don't purchase items on social media such as Facebook that sell fraudulent merchandise.

It it's looks good the price will make you lose money

Macy's is a rip-off. Their customer service is overseas and are useless. I've reported the issue on the Complaint Board and was never contacted.

on you tube macys offerings of tool box retail $389.00 on sale for $29.99 address in Germany.

Office desk chair retail $389.00 on sale for $29.99 address in nottingham England . Is this a scam by someone using your Name sake Thanks Jon Bickford Yarmouth Maine

Asking me to return a Bare minerals pressed powder that when opened was broken in a million pieces , fell all over white couch and white carpet that had to be professionally cleaned. Was delivered in a brown paper bag and thrown across my porch. I was told by ‘email if I don’t return item they will charge me for replacement. This is a disgrace

I bought this electric throw from Macys around NOVEMBER AND THE WIRE HAS COME OUT OF BLANKET. My husband is paralyzed and this is very dangerous if it were to catch on fire because he would not feel it. SENDING PICTURE of blanket. I bought it on my Macys card. My husband loved it at first till the cord started to come out.