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CB Department Stores Macy's
Macy's

Macy's review: Refund not received for returns

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9:12 pm EDT
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On 5/12/2025, I returned 11 items from 3 receipts to the Macy's Northridge, CA store, the return department. After coming home and reviewing the return receipt, I noticed 2 of the items were not refunded for. Of course, I should have paid more attention during the ringing but put all my trust into the cashier as we were also talking. I immediately reached out to Macy's customer support. Today is 6/6/2025 and I am still waiting for their investigation to be over.

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