CB Department Stores Macy's 21600 Hawthorne Blvd, Torrance, CA, 90503, US
Macy's company logo
reviews & complaints
Macy's company logo


21600 Hawthorne Blvd, Torrance, CA, 90503, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
10:00 am - 9:00 pm
10:00 am - 9:00 pm
10:00 am - 9:00 pm
10:00 am - 9:00 pm
10:00 am - 9:00 pm
10:00 am - 9:00 pm
11:00 am - 7:00 pm
6:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Macy's - Lack of response

I have been unable to use my Macy’s Platinum card since the start of 2024. I attempted to make a purchase on January 1st at the Macy’s in Torrance, California, but my card would not accept the purchase. I realized that I had not activated my new card and thought this was the reason why my purchase was unsuccessful. I visited this same location on January 18th to purchase 2 dresses and experienced the same problem with my Macy’s card. The salesman put me on the phone with a customer service representative who asked for my date of birth and social security number in order to confirm that I was the card holder. While I understand the need to provide this information, I was not willing to provide that information while other customers were within hearing range. I was sent to another counter to resolve the issue, only to experience the same exact scenario as the previous register. The customer service representative I spoke with on that phone call, said a letter would be sent with a number for me to call within 7-10 days. I called the number on the back of my card on January 19th in hopes of getting an answer as to why I couldn’t use my card. The person I spoke with was no help and kept telling me to wait for this letter. I asked repeatedly for her to find a manager for me to speak with, but she kept saying that she could not, or perhaps would find one. I sent 2 secure messages on Janu 23rd, explaining my situation thorough my account on the website and to this day have never received a response to either message. I received a call from Macy’s on February 4th and I explained my situation. The customer service rep gave me another number to call. This call produced no resolution and I was then told that I would not receive the letter for another 10-14 days. A full month has passed and I still have not received the letter, nor a response to my previous secure messages. I am extremely disappointed with the lack of service shown and unconcern to resolve my issue.

Desired outcome: I would appreciate a direct response from Macy's to finally resolve this issue.

Confidential Information Hidden: This section contains confidential information visible to verified Macy's representatives only. If you are affiliated with Macy's, please claim your business to access these details.

Read full review of Macy's
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.