Macy's
reviews and complaints

Charter Club

Damask 1.5" Stripe 550 Thread Count 100% Supima Cotton 4-Pc. Sheet Set, Queen, Created for Macy's

Purchased this set a few months back. After one wash the sheets had many many tears. There were about 10+ tears. I just want a refund. I called Macys customer service and a rep said he would refund the merchandise and email me a shipping label via UPS. I never received the email. 1 day later I called back and a second rep said a return is not possible as it was outside the window. Anyways I would post a picture but I planned to return the sheets so I removed them from my bed. Yes I still used the ripped sheets. Guess I’ll toss them in the trash unfortunately

My mother bought 2 couches from Macys 4 years ago. She was diagnosed with a brain tumor last year went through surgery a couple months ago. We wanted to make her living room her bedroom.So moved the furniture to another side of room. Furniture was snagged on nails. We had no clue until we put furniture back because mother was admitted back in hospital. Called her warranty service and they refuse to honor her warranty. The technician who I assume has a Masters degree in servicing furniture said her furniture is not covered for accidents. I will see them in court. My mother paid for the warranty service and it should be honored. We are not asking for new furniture. We would like it repaired if possible. My mother loves her furniture.

I have had my account compromised more than once. I have not used my macy's credit card in over a year. They have reviewed and said I am still liable for the charges even though they were made no where near where I live nor have I traveled to any of these places. I also received a new card that I never even activated and am being charged on this card. I do not understand why I would be held liable for the companies error and I am very upset that they have no corrected this. I do not feel I am liable for any of this and would just like to cancel my card and quit shopping at macy's all together due to this issue.

I paid of my Special Promotions May17-2024, 18 months special event
1984..63.
02/28/23 MACYS ONLINE PMT 230227 [protected] JOHNNY C BURR $2,248.63
12/12/22 MACYS ONLINE PMT 221211 [protected] JOHNNY C BURR $500.00
11/09/22 MACYS ONLINE PMT 221108 [protected] JOHNNY C BURR $2,000.00
I have been paying extra for Special promotions and it takes 5 phone calls and 2 to 4 months to get my bill straight.
See attachment Special Promotions still showing not payed off?

Subject: Urgent Complaint: Item Pickup Discrepancy and Lack of Resolution

Dear Customer Complaints Team,

I am writing to raise a serious complaint regarding an item pickup issue from Macy's, which has resulted in significant inconvenience and financial implications. Despite my efforts to seek resolution through direct communication with Macy's, the matter remains unresolved. I am reaching out to your platform in the hope of obtaining a swift and satisfactory resolution to this matter.

On Feb 20th , I placed an Order # [protected] for an item through Macy's for in-store pickup at Dulles mall Macys store. According to Macy's records, the item was marked as picked up on February 21st. However, the information displayed on the Macy's website indicates that the item was picked up on March 13th. Unfortunately, neither the store representative nor the website provided any specific time or a signature as proof of pickup.

In an attempt to clarify this discrepancy, I personally visited the store and requested assistance from the manager. I expressed my concerns and requested a review of the security camera footage to determine the accurate pickup date and confirm whether the item was indeed collected. To my dismay, the manager informed me that the security cameras and their footage are beyond her control.

The lack of a resolution from Macy's is causing immense frustration and financial consequences. I am now caught in a dispute with my credit card company, and without proper documentation or evidence of the actual pickup, it has become increasingly challenging to support my claim.

I hereby request your urgent intervention and immediate action to resolve this matter. I kindly ask that you take the following steps:

1. Investigate the issue thoroughly: Conduct a detailed investigation into the conflicting information and the lack of a definitive proof of pickup. Review the available records, including the security camera footage, to determine the accurate pickup date and gather any other relevant evidence pertaining to the transaction.

2. Provide a satisfactory resolution: Based on the findings of your investigation, I request that you promptly provide an official statement or document, backed by the evidence collected, confirming the accurate pickup date and addressing the discrepancy. Additionally, please take appropriate measures to rectify the issue with my credit card company and ensure that any associated charges or penalties are reversed.

I understand the importance of maintaining customer satisfaction and resolving issues in a timely manner. I trust that you will treat this matter with the utmost urgency and professionalism, as it directly impacts my trust and confidence in Macy's as a reputable retailer.

I anticipate a prompt response and a resolution to this complaint within [reasonable time frame]. Failure to address this matter adequately will leave me with no choice but to escalate my complaint to relevant consumer protection authorities and seek legal assistance to protect my rights as a consumer.

Thank you for your immediate attention to this complaint. I look forward to a swift and satisfactory resolution.

Sincerely,

Amit Batchu

Hello I purchased a gift card for Mother's Day. The total amount was suppose to be $80 when I went to purchased it only charged be $10 so I went back on the site and purchased another giftcard for $70 to total $80. Well I get an email that says my purchased had been cancelled but you all still took my $70 out of my account. So for Mother's day my mother open up her gift to $10 in gift cards when it was suppose to be $80. Where is my $70 i want it back now that was on Saturday today is Tuesday I need my money back.

We purchased a bed from Macy's at Southlake Mall in Morrow, Ga and were told it would deliver today 05/15/2023. I have received 2 confirmation emails over the weekend about the delivery 05/15/2023 btwn 1215pm - 215pm. It was being delivered by the white glove delivery service. The manager at the store would not release the bed to the delivery service. I called at 215 when I had not heard anything and we did not have our delivery. That was when I was told the mgr did not release it to the driver. It is a queen size tempurpedic. We had a king size regular bed. We donated our sheets and dismantled our bed this morning anticipating delivery 05/15/2023 as we were told. The only other bed in our home is my 93 yr old father's bed. We are being told now it will deliver on a later date. We need our bed today that we paid for in full. We also purchased the adjustable base.

On Mar 13, someone opened a credit account at the checkout in Macy's in a town several hundred miles away from where I live. They charged $300 worth of makeup and received some kind of $100 spa treatment for opening the account. Upon receiving the bill in early April, I immediately called the customer service number and notified them that I had not opened this account. They said that they were already aware this was a fraudulent application and that I would not have to pay. They said they would close the account. A month later I start getting collection calls from Macy's and I call them back and am transferred to their "fraud" department, where I find the account is still open and that it will take 90 more days to "investigate" whether or not this is fraud. This is unacceptable. I expect fraud to be investigated IMMEDIATELY since they are at fault for not asking for a government ID. I plan to file complaints with different agencies every single day until this fraudulent account is removed and my credit agency records are restored to accurate notations.

I ordered this couch in Sept. of 2021. It was set to be delivered in Dec. When that time came, all pieces arrived except one was wrong. Wrong style, color, and shape. A replacement was ordered and sent in April. The couch was barely used, but by October, it looked as if I had been using it for a decade. All the cushions were misshaped and ugly. Started calling Macys then. Finally in December of 2022, someone came out to look at the couch. They agreed that the cushions looked terrible and were not made well. My neighbor also had this couch for longer than I did so I borrowed one of their cushions as reference. Theirs looks amazing. They said they would order replacements and I would hear in 6-8 weeks. Fast forward to February 2023. Still nothing so I called back. The order was never placed. They placed it then. Now it is almost May and I have heard nothing. I am on the phone with them now and low and behold - STILL NOT ORDERED.

Macy's is using deceptive and misleading techniques to commit fraud against its customers by stating that if they pay their bill over the phone using your banking and routing account number that your payment would instantly post. This is FALSE. On April 19, 2023, I paid my Macy's bill over the phone using my banking account number and routing number. After making the payment I received a confirmation number. On April 25, 2023, I was shopping at Macy's and attempted to make a purchase for $5.34, when their system prompted the cashier to call the credit authorization dept. Cashier calls, I spoke with Rose, who advised me that my payment of $46.34 was past due and I needed to make a payment immediately. I explained that I made the payment and received a confirmation number on 4-19-23, Rose stated that the payment wasn't didn't go through. I asked Rose to send me proof that the transaction was not processed. Rose stated she didn't have proof only notes written on the account. I asked why wasn't I contacted by Macy's to inform me that the payment wasn't processed. Rose, and Roxy (supervisor) stated, Macy's don't have to inform its customers about nothing. How can Macy's system provide a confirmation number for a payment not processed, after you enter your account information, then, 5 days later claim it didn't go thru. Macy's billing practices needs an investigation and appropriate actions taken against this company. Be careful, don't pay your bill over the phone and keep track of your account payments and credits history. STAY INFORMED!

Why does a hugee american store like macys has ots costumer service center in philippines, i stayed online for more tgan 30 minutes and with 4 representatives to finalise an order placed online and cancelled several times just because the billing address did not match the delivery address, what a waist of time so dissatisfied and disappointed with Macys who has employees who gave no sense of usa timings or locations or warehouse information. U leave the ameeicans unemployed to save few dollars and employ cheaper costumer service in phillipines! Seriouslyyyyu

Ordered from chive with customer logo Macy's in March 5th bank checking no receipt of order no.6771 and ordered from Macy's logo and ordered a few weeks later order no. 35579 says delivered by FedEx few weeks later. Neither parcel arrived. Bank looking into chive and will have them look into others. Ordered from Macy's. Last month in Dec ordered more expensive items and received order in a timely fashion. Today went on both sites and says scam blocked. Terrible look for your company whose reputation is mint and service is also great, your logo and character are being comprised by scammers. Can you do anything?

Yesterday, April 19th, I called Macy's customer service to let them know that I would be away on vacation May 1 to May 15. I do not want my card declined while away.

The current IVR system, your voice recognition system, would not give me a selection to talk to a person. This is a big problem you have!

I ended up pressing the key to report my card lost/stolen. THERE WAS NO WAY OUT OF THAT PROCESS! Now my card is cancelled!

I called customer service back and finally got a real person, and they told me 'Sorry, there is nothing we can do. You will get a new card with a new number".

That is a disaster for me! I have several bills connected to my card!

Aloha

I have ordered some shoes from Macys and they got sent back because the lady didn’t add the C to my apartment number she was not paying attention to helping one customer at a time she was helping 2 this was in the shoes department and she was ringing me up and another lady I can see multitasking, but in this situation, it’s a little more difficult she had to get my address and forgot the letter to my apartment.. I’ve order many things form Macys ..

I did a live chat, talked with Abdur R and then Surbhi A and they kept saying the same thing over and over. Never even understood what my question was nor cared to help in anyway. Just kept asking if I needed anything else and I kept saying yes I did but then they would just keep repeating themselves over and over with the scripted thing they had to say. So I asked for the customer service number. Called and got Love, explained I was ordering a men's suit and needed help with the sizing as it was very confusing from the website. She said they could not change my order as I had ordered yesterday. I said I understand that, I just need help with sizing. She said they don't have specifics. Gave me the number to the company who makes the suit. Asked for a supervisor, got Jen as I figured someone should know about all this non-help I was getting. She was able to talk to me about sizing but was also very confused. At least she took the time to try and help me out. It wasn't a hard request, just wanted help with the product being sold by them(as they represent the company-Macy's). I feel that if you hire people outside the US, you have a language barrier and they don't understand anything people are asking which affects your company. I know I'll think twice about using Macy in the future with all the hassle I had to go through just to ask a question about a product you sell. And I'll make sure others know this as well.

I'm a new Macy customer and after the way I been treated for the last 2 days trying to activate my new card. I don't think I want to shop at Macy.

The people I was speaking too treated me like a criminal not to mention I was on the phone over a hour with 4 different people who barely spoke English. I suggest you hire people with Beter customer service skills..

I purchased a rope chain for my grandson at Christmas 12/20/22 and it broke and I had it repaired in February 2023 and then broke again 2 weeks later, is this something that could be replaced because I feel like it is defective?

I paid $140 for the chain and $35 for the repair, they did not charge me for the second repair and it has broken again.

Jo Ann Slunaker

[protected]

[protected]@hotmail.com

Hello, I placed an online order [protected]:19:19 , received conformation "thank you for your purchase" but have not received my order, but my credit card was debited.

The email i received:

From: MACYS SALE

Sent: February 28, 2023 7:19 PM

To: [protected]@hotmail.com

Subject: Thank you for your purchase!

Order Number. [protected]



Braided Slip on Square Toe Kitten Heel Mule Sandals

Color: Beige

Size: 9

$ 9.02 * 1 = $ 9.02



Square Toe Braided Chunky Block Heel Mules Slip on Slide Sandals

Color: Orange

Size: 9

$ 8.62 * 1 = $ 8.62



Open Toe Espadrille Platform Wedges Slip on Sandals

Color: Navy blue

Size: 9

$ 9.40 * 1 = $ 9.40

I have sent numerous emails but no reply, when i try to track It tells me not valid. Is this some kind of scam? I'm going on vacation on Friday & am very disappointed that i did not receive my order?

Can someone please contact me ASAP?

Will i get it or will i be reimbursed?

Thank you

Grace Orlando

I have made every attempt possible to get this resolved and the issue is still ongoing. I contacted Macys and was transferred to the Fraud Department and was told to allow two billing cycles and I should hear back but I have not and I have called repeatedly and get the run around. I am so aggravated with this company for not getting this resolved. It has impacted my credit report/score.

The drive is set up half the sectional and call the warehouse which told them they will deliver the missing piece Friday or Saturday before I leave for the airport. I flew here from New York special to accept this delivery. Once customer service calls me back and the drivers left they informed me the piece is not in stock and on back order and would not be here Till June 13 the earliest

I made it perfectly clear last month that I was flying here to except this delivery to please make sure it is complete with the color I chose. Now I am stuck with a Couch for a minimum of an additional three months in my living room. That looks totally ridiculous. There’s no end to the sectional and it has metal clips attached to it for an additional piece to be added at a later date

I do not see the new piece in 3 to 4 months, and matching the existing couch which will have been lived in for that time. I spoke to a supervisor whose name is Chiyoko ID# 179071. Chiyoko said there’s nothing they can do because I accept the delivery.

This is so disingenuous, because the drivers told me it’s in the warehouse and being delivered before I go back, I was even nice enough to tip them and thank them for following up. I cannot believe Macy’s is treating me this way.

What makes it more disgusting is that the supervisor told me that it was so damaged They couldn’t deliver it, which was not the case when the drivers spoke to the warehouse while they were still in my living room.

We are getting so many conflicting stories here, the supervisor said the warehouse told them. They left me a voicemail that the couch was incomplete and still being delivered. After listening to my story, does it sound like I would have except the delivery on a complete couch if they would have called me and told me that, let alone they said they were delivering it in a couple of days. If there’s anyone that can help me please call me at [protected]. My name is Steven.