Macy's

On Mar 13, someone opened a credit account at the checkout in Macy's in a town several hundred miles away from where I live. They charged $300 worth of makeup and received some kind of $100 spa treatment for opening the account. Upon receiving the bill in early April, I immediately called the customer service number and notified them that I had not opened this account. They said that they were already aware this was a fraudulent application and that I would not have to pay. They said they would close the account. A month later I start getting collection calls from Macy's and I call them back and am transferred to their "fraud" department, where I find the account is still open and that it will take 90 more days to "investigate" whether or not this is fraud. This is unacceptable. I expect fraud to be investigated IMMEDIATELY since they are at fault for not asking for a government ID. I plan to file complaints with different agencies every single day until this fraudulent account is removed and my credit agency records are restored to accurate notations.

I ordered this couch in Sept. of 2021. It was set to be delivered in Dec. When that time came, all pieces arrived except one was wrong. Wrong style, color, and shape. A replacement was ordered and sent in April. The couch was barely used, but by October, it looked as if I had been using it for a decade. All the cushions were misshaped and ugly. Started calling Macys then. Finally in December of 2022, someone came out to look at the couch. They agreed that the cushions looked terrible and were not made well. My neighbor also had this couch for longer than I did so I borrowed one of their cushions as reference. Theirs looks amazing. They said they would order replacements and I would hear in 6-8 weeks. Fast forward to February 2023. Still nothing so I called back. The order was never placed. They placed it then. Now it is almost May and I have heard nothing. I am on the phone with them now and low and behold - STILL NOT ORDERED.

Macy's is using deceptive and misleading techniques to commit fraud against its customers by stating that if they pay their bill over the phone using your banking and routing account number that your payment would instantly post. This is FALSE. On April 19, 2023, I paid my Macy's bill over the phone using my banking account number and routing number. After making the payment I received a confirmation number. On April 25, 2023, I was shopping at Macy's and attempted to make a purchase for $5.34, when their system prompted the cashier to call the credit authorization dept. Cashier calls, I spoke with Rose, who advised me that my payment of $46.34 was past due and I needed to make a payment immediately. I explained that I made the payment and received a confirmation number on 4-19-23, Rose stated that the payment wasn't didn't go through. I asked Rose to send me proof that the transaction was not processed. Rose stated she didn't have proof only notes written on the account. I asked why wasn't I contacted by Macy's to inform me that the payment wasn't processed. Rose, and Roxy (supervisor) stated, Macy's don't have to inform its customers about nothing. How can Macy's system provide a confirmation number for a payment not processed, after you enter your account information, then, 5 days later claim it didn't go thru. Macy's billing practices needs an investigation and appropriate actions taken against this company. Be careful, don't pay your bill over the phone and keep track of your account payments and credits history. STAY INFORMED!

Why does a hugee american store like macys has ots costumer service center in philippines, i stayed online for more tgan 30 minutes and with 4 representatives to finalise an order placed online and cancelled several times just because the billing address did not match the delivery address, what a waist of time so dissatisfied and disappointed with Macys who has employees who gave no sense of usa timings or locations or warehouse information. U leave the ameeicans unemployed to save few dollars and employ cheaper costumer service in phillipines! Seriouslyyyyu

Ordered from chive with customer logo Macy's in March 5th bank checking no receipt of order no.6771 and ordered from Macy's logo and ordered a few weeks later order no. 35579 says delivered by FedEx few weeks later. Neither parcel arrived. Bank looking into chive and will have them look into others. Ordered from Macy's. Last month in Dec ordered more expensive items and received order in a timely fashion. Today went on both sites and says scam blocked. Terrible look for your company whose reputation is mint and service is also great, your logo and character are being comprised by scammers. Can you do anything?

Yesterday, April 19th, I called Macy's customer service to let them know that I would be away on vacation May 1 to May 15. I do not want my card declined while away.

The current IVR system, your voice recognition system, would not give me a selection to talk to a person. This is a big problem you have!

I ended up pressing the key to report my card lost/stolen. THERE WAS NO WAY OUT OF THAT PROCESS! Now my card is cancelled!

I called customer service back and finally got a real person, and they told me 'Sorry, there is nothing we can do. You will get a new card with a new number".

That is a disaster for me! I have several bills connected to my card!

Aloha

I have ordered some shoes from Macys and they got sent back because the lady didn’t add the C to my apartment number she was not paying attention to helping one customer at a time she was helping 2 this was in the shoes department and she was ringing me up and another lady I can see multitasking, but in this situation, it’s a little more difficult she had to get my address and forgot the letter to my apartment.. I’ve order many things form Macys ..

I did a live chat, talked with Abdur R and then Surbhi A and they kept saying the same thing over and over. Never even understood what my question was nor cared to help in anyway. Just kept asking if I needed anything else and I kept saying yes I did but then they would just keep repeating themselves over and over with the scripted thing they had to say. So I asked for the customer service number. Called and got Love, explained I was ordering a men's suit and needed help with the sizing as it was very confusing from the website. She said they could not change my order as I had ordered yesterday. I said I understand that, I just need help with sizing. She said they don't have specifics. Gave me the number to the company who makes the suit. Asked for a supervisor, got Jen as I figured someone should know about all this non-help I was getting. She was able to talk to me about sizing but was also very confused. At least she took the time to try and help me out. It wasn't a hard request, just wanted help with the product being sold by them(as they represent the company-Macy's). I feel that if you hire people outside the US, you have a language barrier and they don't understand anything people are asking which affects your company. I know I'll think twice about using Macy in the future with all the hassle I had to go through just to ask a question about a product you sell. And I'll make sure others know this as well.

I'm a new Macy customer and after the way I been treated for the last 2 days trying to activate my new card. I don't think I want to shop at Macy.

The people I was speaking too treated me like a criminal not to mention I was on the phone over a hour with 4 different people who barely spoke English. I suggest you hire people with Beter customer service skills..

I purchased a rope chain for my grandson at Christmas 12/20/22 and it broke and I had it repaired in February 2023 and then broke again 2 weeks later, is this something that could be replaced because I feel like it is defective?

I paid $140 for the chain and $35 for the repair, they did not charge me for the second repair and it has broken again.

Jo Ann Slunaker

[protected]

[protected]@hotmail.com

Hello, I placed an online order [protected]:19:19 , received conformation "thank you for your purchase" but have not received my order, but my credit card was debited.

The email i received:

From: MACYS SALE

Sent: February 28, 2023 7:19 PM

To: [protected]@hotmail.com

Subject: Thank you for your purchase!

Order Number. [protected]



Braided Slip on Square Toe Kitten Heel Mule Sandals

Color: Beige

Size: 9

$ 9.02 * 1 = $ 9.02



Square Toe Braided Chunky Block Heel Mules Slip on Slide Sandals

Color: Orange

Size: 9

$ 8.62 * 1 = $ 8.62



Open Toe Espadrille Platform Wedges Slip on Sandals

Color: Navy blue

Size: 9

$ 9.40 * 1 = $ 9.40

I have sent numerous emails but no reply, when i try to track It tells me not valid. Is this some kind of scam? I'm going on vacation on Friday & am very disappointed that i did not receive my order?

Can someone please contact me ASAP?

Will i get it or will i be reimbursed?

Thank you

Grace Orlando

I have made every attempt possible to get this resolved and the issue is still ongoing. I contacted Macys and was transferred to the Fraud Department and was told to allow two billing cycles and I should hear back but I have not and I have called repeatedly and get the run around. I am so aggravated with this company for not getting this resolved. It has impacted my credit report/score.

The drive is set up half the sectional and call the warehouse which told them they will deliver the missing piece Friday or Saturday before I leave for the airport. I flew here from New York special to accept this delivery. Once customer service calls me back and the drivers left they informed me the piece is not in stock and on back order and would not be here Till June 13 the earliest

I made it perfectly clear last month that I was flying here to except this delivery to please make sure it is complete with the color I chose. Now I am stuck with a Couch for a minimum of an additional three months in my living room. That looks totally ridiculous. There’s no end to the sectional and it has metal clips attached to it for an additional piece to be added at a later date

I do not see the new piece in 3 to 4 months, and matching the existing couch which will have been lived in for that time. I spoke to a supervisor whose name is Chiyoko ID# 179071. Chiyoko said there’s nothing they can do because I accept the delivery.

This is so disingenuous, because the drivers told me it’s in the warehouse and being delivered before I go back, I was even nice enough to tip them and thank them for following up. I cannot believe Macy’s is treating me this way.

What makes it more disgusting is that the supervisor told me that it was so damaged They couldn’t deliver it, which was not the case when the drivers spoke to the warehouse while they were still in my living room.

We are getting so many conflicting stories here, the supervisor said the warehouse told them. They left me a voicemail that the couch was incomplete and still being delivered. After listening to my story, does it sound like I would have except the delivery on a complete couch if they would have called me and told me that, let alone they said they were delivering it in a couple of days. If there’s anyone that can help me please call me at [protected]. My name is Steven.

I purchased a white 14k gold with pearl and diamonds from Macy's.com on 12/12/23 and never received this order. This item worth $4,301.52 and Macys sent this item with regular delivery by UPS. Per UPS tracking #1ZW0184V1300483974 this order was delivered to the property porch. This is a common area and anyone, i.e. guest, tenants, others can take the order if left unattended. I filed a dispute with Macy's, but they denied my claim and hold me liable for the item that I was not received. Per Macy's investigation, they have provided me the copy of the delivery status per UPS. This status does not provide enough evidence that the item was delivered to me. I did further research, I noticed that per UPS tracking the item was left on the porch. However, there is not any evidence/proof such as a picture that this item was delivered to my porch (See attached confirmation). Furthermore, there is not enough proof that this item was delivered to me directly, since no signature was required at the time of the delivery. I would request to get the delivery person to come to the property and how where exactly he delivered the package. This is not a customer fault that Macys shipped this item without asking a customer signature. This is an expensive item and I ordered for the good cause. I have been trying to obtain the detail information and the facts from dispute center for the delivery, but they do not have any facts, yet denying my credit. Macy's did not provide proper guidance about this claim. Per the letter I received on 12/29/23, they stated that this investigation can take up to 30 to 90 days. The denied letter was sent to me after 60 days, no other guidance was provided. When I spoke with the agent then she told me that I have to talk to UPS. Per UPS the claim can be submitted during the 60 days of delivery date.

It is not right and appropriate and morally disreputable that Macys is holding accountable a long-time premium customer for a charge that the item never was delivered by the carrier, UPS.

I opened a Macy’s after a persistent prodding by the sales lady in December. I only used the card purchasing $110 worth of merchandise, with the intention of paying in full on the next billing cycle. My first statement was sent to me on the first week of February. Prior to opening my statement I thought “ wow Macy’s send out their bills rather late”. To my surprised, my first statement already had a late charge fee of $30! So I immediately called the customer service, paid the statement in full and subsequently closed my account. I was assured by customer service everything is closed with 0 balance. Today, I received a statement stating I owe Macy’s $4 in an account that is non existent with a late payment warning of $41 if I do not pay the minimum balance! Macy’s bad billing practice needs to be addressed and this blatant theft has got to stop! This is blatant fraud and I truly wonder how a company like this are allowed to continue to do business in this country,

Earrings purchased in good faith 7/24/22. Purchase price was $1124.62, 1cttw AA6 14kwg 4prn. On 11/29/22 earrings were taken into Ventura, CA store for repair. Before repair could take place was told I had to purchase WORRY NO MORE PROTECTION which I did, 11/29/22. Earring were sent out for repair: PLEASE TIGHTENING THE STONE AND CLASP. Earring were picked up 12/06/22. I was told they were fixed especially the clasp. The intended receiver informed me that an earring had fallen out of ear and was lost. I called Macy's in Ventura to see what could be done. Long story short I was [censored] out of luck! I even asked for a discount on a new pair that I would come in and purchased! But Macy's would not have it. I really feel taken advantage of in this situation. I can believe that nothing can be done to help remedy the situation. The earrings were purchased as a birthday present. Even as this was taking place was in store to have them send out earrings for repair. I purchased another pair of diamond studs. Stupid me. Macy's is a large company and can't believe there is nothing that can be done!

I worked for about 11 and a 1/2 years. Gave all my energy and time/overtime, sometimes up to 65 hours per week. Was passed over several times for well deserved promotions. Promotions were given to lesser qualified and younger applicants. My major complaint,however, is the bullying that is allowed at Macy's. I was verbally harassed in October by a colleague that was only there for 3 days. Same colleague physically pushed me on 2/9/23. We were both suspended. Then eventually terminated on 2/19/23. I did nothing to provoke this person. Macy's decided to label my termination as "misconduct" so I am unable to collect unemployment. So now I filed an appeal. I also may have to hire a lawyer for age and race discrimination.

Still waiting on the drew and Johnathan headboard, I should not have to wait this long. I ordered my full set bedroom furniture from the Macy online store October 20, 2022, it was finally in stock February 2023. While the Macys deliver company was delivering the furniture on 2/23/23 around 2 to 4 something in the evening, the headboard got damaged and on the same day while the delivery was still in process , around 3 to 4 something in the evening on 2/23/2023 a representative by the name of Aisha contacted me from Macys customer care Phone [protected] to ask me what I wanted to do about this issue and I told her I still wanted to get a new headboard, but I wanted to know how long it would take to get the headboard, she assured me it would take a little over a week. I told the deliver guys to go ahead and give me the rails and footboard for the bed because I will get the headboard soon. I then received an email on March 2, 2023, stating that the warehouse expected arrival date for the headboard to be in stock is May 21, 2023. I called the Customer service rep back to discuss this issue with her, but she never called me back. I called and spoke to a manager at customer care, but there was nothing she could do. So, I still sleep on a mattress on the floor and the rails and headboard boxes are So big, taking up a lot of space. I wish Macys could have been honest from the start, instead of making me think I was going to get the headboard sooner than later.

In Feb 2023 my boyfriend and I visited the mattress department and bought a new frame and mattress, we were moving in March. At first we had scheduled delivery to his old address in Midtown. He then went back to the store in person, because he couldn’t reach anyone on the phone, to update the shipping address to our new address, which is only about 15 minutes drive difference from the original location, and to have delivered on a later date.

Our delivery day 03/11, the frame was delivered to our correct new address, but the mattress was still sent to the old address. Customer service admitted it was Macys fault. The delivery drivers would not drive 15 minutes out of their way to bring us the mattress we paid over $1k for. Customer service only refunded $86 and the soonest we can get our bed is 03/22. It’s only been 5 days and I am tired, cranky and sore from sleeping on the floor waiting for a bed I paid a lot of money for. We have called customer service multiple times and there is nothing they can do expect see if the warehouse can deliver it any sooner. Which they can not.

Horrible service! I have no intention of ever taking my business to Macys again and am sharing this terrible story with as many people as possible. $86 dollars back is a joke.

I have just realized Macy's has 3 separate accounts open under my name. I didn't realize until a bill had been paid and then I received a statement saying I had a credit of $500. Shortly after that, I started getting daily calls that my bill was past due. I contacted customer service and realized there were 3 different account numbers. Apparently, every time Macy's upgraded my account, they opened a new account which ultimately caused me to have 3 separate account numbers. What person in that department was responsible for that? So payments were being applied to an account with a 0 balance and the account with a balance was left unpaid and accruing past due fees and interest charges! Is this a scam? I have tried speaking to Customer service with no help. I feel I am owed past due fees if nothing else and SOMEBODY needs to fix the accounts. I would appreciate a response/refund from someone that can assist in getting this adjusted to umbrella everything under ONE account#.