I purchased a MK watch thru Macys online. The band would come loose from the watch and fall off my arm. I paid $300 for the watch, you would think the quality would be better than that. Anyway, I would put it back together but after falling off the 3rd time (I was afraid of loosing or breaking the watch), I called.
They sent me to Fossell (the manufacturer and repair service). I sent it in had to pay shipping and insurance of $27, got it back in about 3 weeks and the first time I wore it to church (last Sunday) it fell off my arm again. They said notes on the repair said it was fixed and QA checked it. I said well maybe MK should use another repair service since what they sent me back was still a defective watch.
Macy's will not do anything, even tho I paid them for the watch. Fossell will only give me a credit for another MK watch (really not comfortable getting another MK watch), so I called MK in NY, they do not do refunds either. They will give me a Gift Card for another watch, which I decided to do rather than break or loose the one I've got.
I am disappointed in the customer service at Macy's, at Fossell and at MK.
Why should I have to be stuck with a $300 defective product? Just saying. I will not buy anything from Macys again, nor after I use my gift card will I buy anything MK again.
I hope all that I tell this situation to, will follow suit as well.