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Macy's Customer Service Phone, Email, Contacts

Macy's
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1.6 14 Reviews 810 Complaints
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Macy's Complaints 810

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S
9:13 am EDT

Macy's Macy's credit card

Yesterday, April 19th, I called Macy's customer service to let them know that I would be away on vacation May 1 to May 15. I do not want my card declined while away.

The current IVR system, your voice recognition system, would not give me a selection to talk to a person. This is a big problem you have!

I ended up pressing the key to report my card lost/stolen. THERE WAS NO WAY OUT OF THAT PROCESS! Now my card is cancelled!

I called customer service back and finally got a real person, and they told me 'Sorry, there is nothing we can do. You will get a new card with a new number".

That is a disaster for me! I have several bills connected to my card!

Desired outcome: I want the SAME card number as I had! You just sent me the new one a week ago. I DO NOT WANT A NEW CARD!!!! YOU caused this!!!

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6:24 pm EDT
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Macy's My shoes getting sent back

Aloha

I have ordered some shoes from Macys and they got sent back because the lady didn’t add the C to my apartment number she was not paying attention to helping one customer at a time she was helping 2 this was in the shoes department and she was ringing me up and another lady I can see multitasking, but in this situation, it’s a little more difficult she had to get my address and forgot the letter to my apartment.. I’ve order many things form Macys ..

Desired outcome: I wanted Macys to know this happen at Kukui grove on Hawaii Macys one of the worst customer service places on the island ..

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5:36 pm EDT
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Macy's Customer service

I did a live chat, talked with Abdur R and then Surbhi A and they kept saying the same thing over and over. Never even understood what my question was nor cared to help in anyway. Just kept asking if I needed anything else and I kept saying yes I did but then they would just keep repeating themselves over and over with the scripted thing they had to say. So I asked for the customer service number. Called and got Love, explained I was ordering a men's suit and needed help with the sizing as it was very confusing from the website. She said they could not change my order as I had ordered yesterday. I said I understand that, I just need help with sizing. She said they don't have specifics. Gave me the number to the company who makes the suit. Asked for a supervisor, got Jen as I figured someone should know about all this non-help I was getting. She was able to talk to me about sizing but was also very confused. At least she took the time to try and help me out. It wasn't a hard request, just wanted help with the product being sold by them(as they represent the company-Macy's). I feel that if you hire people outside the US, you have a language barrier and they don't understand anything people are asking which affects your company. I know I'll think twice about using Macy in the future with all the hassle I had to go through just to ask a question about a product you sell. And I'll make sure others know this as well.

Desired outcome: I'd appreciate a response about why the customer service is so bad.

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2:23 pm EDT

Macy's New card Activation

I'm a new Macy customer and after the way I been treated for the last 2 days trying to activate my new card. I don't think I want to shop at Macy.

The people I was speaking too treated me like a criminal not to mention I was on the phone over a hour with 4 different people who barely spoke English. I suggest you hire people with Beter customer service skills..

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5:40 pm EDT

Macy's AURAFI Rope Link 18 Chain

I purchased a rope chain for my grandson at Christmas 12/20/22 and it broke and I had it repaired in February 2023 and then broke again 2 weeks later, is this something that could be replaced because I feel like it is defective?

I paid $140 for the chain and $35 for the repair, they did not charge me for the second repair and it has broken again.

Jo Ann Slunaker

[protected]

[protected]@hotmail.com

Desired outcome: chain replaced

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12:33 pm EDT

Macy's an online order

Hello, I placed an online order [protected]:19:19 , received conformation "thank you for your purchase" but have not received my order, but my credit card was debited.

The email i received:

From: MACYS SALE

Sent: February 28, 2023 7:19 PM

To: [protected]@hotmail.com

Subject: Thank you for your purchase!

Order Number. [protected]



Braided Slip on Square Toe Kitten Heel Mule Sandals

Color: Beige

Size: 9

$ 9.02 * 1 = $ 9.02



Square Toe Braided Chunky Block Heel Mules Slip on Slide Sandals

Color: Orange

Size: 9

$ 8.62 * 1 = $ 8.62



Open Toe Espadrille Platform Wedges Slip on Sandals

Color: Navy blue

Size: 9

$ 9.40 * 1 = $ 9.40

I have sent numerous emails but no reply, when i try to track It tells me not valid. Is this some kind of scam? I'm going on vacation on Friday & am very disappointed that i did not receive my order?

Can someone please contact me ASAP?

Will i get it or will i be reimbursed?

Thank you

Grace Orlando

Desired outcome: I'd appreciate a response or please refund me.

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12:31 am EDT

Macy's Fraudelent Charges

I have made every attempt possible to get this resolved and the issue is still ongoing. I contacted Macys and was transferred to the Fraud Department and was told to allow two billing cycles and I should hear back but I have not and I have called repeatedly and get the run around. I am so aggravated with this company for not getting this resolved. It has impacted my credit report/score.

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4Delfina
Smithtown, US
Apr 15, 2023 2:11 pm EDT

Have you gotten a resolution? I have been dealing with the same thing for months. I was charged for an item that was never received and have called NUMEROUS times with zero help from customer service. It might be the most frustrating thing I have ever experienced. The customer service reps are clearly outsourced from another country (assuming the Phillipines) and repeat the same script to me every time. I cannot believe that a company as large as Macys has such terrible customer service and has not resolved my issue that has been going on for months.

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S
4:10 pm EDT

Macy's Had a sectional couch delivered incomplete

The drive is set up half the sectional and call the warehouse which told them they will deliver the missing piece Friday or Saturday before I leave for the airport. I flew here from New York special to accept this delivery. Once customer service calls me back and the drivers left they informed me the piece is not in stock and on back order and would not be here Till June 13 the earliest

I made it perfectly clear last month that I was flying here to except this delivery to please make sure it is complete with the color I chose. Now I am stuck with a Couch for a minimum of an additional three months in my living room. That looks totally ridiculous. There’s no end to the sectional and it has metal clips attached to it for an additional piece to be added at a later date

I do not see the new piece in 3 to 4 months, and matching the existing couch which will have been lived in for that time. I spoke to a supervisor whose name is Chiyoko ID# 179071. Chiyoko said there’s nothing they can do because I accept the delivery.

This is so disingenuous, because the drivers told me it’s in the warehouse and being delivered before I go back, I was even nice enough to tip them and thank them for following up. I cannot believe Macy’s is treating me this way.

What makes it more disgusting is that the supervisor told me that it was so damaged They couldn’t deliver it, which was not the case when the drivers spoke to the warehouse while they were still in my living room.

We are getting so many conflicting stories here, the supervisor said the warehouse told them. They left me a voicemail that the couch was incomplete and still being delivered. After listening to my story, does it sound like I would have except the delivery on a complete couch if they would have called me and told me that, let alone they said they were delivering it in a couple of days. If there’s anyone that can help me please call me at [protected]. My name is Steven.

Desired outcome: New piece gets delivered within a couple of days or a full credit for the police on back order since it won’t match when it comes. Or deliver a new couch and take what’s here back.

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11:46 am EDT

Macy's Product order #[protected]

I purchased a white 14k gold with pearl and diamonds from Macy's.com on 12/12/23 and never received this order. This item worth $4,301.52 and Macys sent this item with regular delivery by UPS. Per UPS tracking #1ZW0184V1300483974 this order was delivered to the property porch. This is a common area and anyone, i.e. guest, tenants, others can take the order if left unattended. I filed a dispute with Macy's, but they denied my claim and hold me liable for the item that I was not received. Per Macy's investigation, they have provided me the copy of the delivery status per UPS. This status does not provide enough evidence that the item was delivered to me. I did further research, I noticed that per UPS tracking the item was left on the porch. However, there is not any evidence/proof such as a picture that this item was delivered to my porch (See attached confirmation). Furthermore, there is not enough proof that this item was delivered to me directly, since no signature was required at the time of the delivery. I would request to get the delivery person to come to the property and how where exactly he delivered the package. This is not a customer fault that Macys shipped this item without asking a customer signature. This is an expensive item and I ordered for the good cause. I have been trying to obtain the detail information and the facts from dispute center for the delivery, but they do not have any facts, yet denying my credit. Macy's did not provide proper guidance about this claim. Per the letter I received on 12/29/23, they stated that this investigation can take up to 30 to 90 days. The denied letter was sent to me after 60 days, no other guidance was provided. When I spoke with the agent then she told me that I have to talk to UPS. Per UPS the claim can be submitted during the 60 days of delivery date.

It is not right and appropriate and morally disreputable that Macys is holding accountable a long-time premium customer for a charge that the item never was delivered by the carrier, UPS.

Desired outcome: Please refund me the amount $4,301.52 for the item that I never received

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10:51 pm EDT
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Macy's Credit billing

I opened a Macy’s after a persistent prodding by the sales lady in December. I only used the card purchasing $110 worth of merchandise, with the intention of paying in full on the next billing cycle. My first statement was sent to me on the first week of February. Prior to opening my statement I thought “ wow Macy’s send out their bills rather late”. To my surprised, my first statement already had a late charge fee of $30! So I immediately called the customer service, paid the statement in full and subsequently closed my account. I was assured by customer service everything is closed with 0 balance. Today, I received a statement stating I owe Macy’s $4 in an account that is non existent with a late payment warning of $41 if I do not pay the minimum balance! Macy’s bad billing practice needs to be addressed and this blatant theft has got to stop! This is blatant fraud and I truly wonder how a company like this are allowed to continue to do business in this country,

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6:17 pm EDT
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Macy's Earrings purchased. Cost was over $1100.00.

Earrings purchased in good faith 7/24/22. Purchase price was $1124.62, 1cttw AA6 14kwg 4prn. On 11/29/22 earrings were taken into Ventura, CA store for repair. Before repair could take place was told I had to purchase WORRY NO MORE PROTECTION which I did, 11/29/22. Earring were sent out for repair: PLEASE TIGHTENING THE STONE AND CLASP. Earring were picked up 12/06/22. I was told they were fixed especially the clasp. The intended receiver informed me that an earring had fallen out of ear and was lost. I called Macy's in Ventura to see what could be done. Long story short I was [censored] out of luck! I even asked for a discount on a new pair that I would come in and purchased! But Macy's would not have it. I really feel taken advantage of in this situation. I can believe that nothing can be done to help remedy the situation. The earrings were purchased as a birthday present. Even as this was taking place was in store to have them send out earrings for repair. I purchased another pair of diamond studs. Stupid me. Macy's is a large company and can't believe there is nothing that can be done!

Desired outcome: At least a discount of some sort on another pair I would be willing to purchase.

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9:28 pm EDT
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Macy's Wrongful termination

I worked for about 11 and a 1/2 years. Gave all my energy and time/overtime, sometimes up to 65 hours per week. Was passed over several times for well deserved promotions. Promotions were given to lesser qualified and younger applicants. My major complaint,however, is the bullying that is allowed at Macy's. I was verbally harassed in October by a colleague that was only there for 3 days. Same colleague physically pushed me on 2/9/23. We were both suspended. Then eventually terminated on 2/19/23. I did nothing to provoke this person. Macy's decided to label my termination as "misconduct" so I am unable to collect unemployment. So now I filed an appeal. I also may have to hire a lawyer for age and race discrimination.

Desired outcome: Unemployment pay owed to me,and vacation pay owed.

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3:02 pm EDT
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Macy's Waiting for bedroom furniture since october 2022

Still waiting on the drew and Johnathan headboard, I should not have to wait this long. I ordered my full set bedroom furniture from the Macy online store October 20, 2022, it was finally in stock February 2023. While the Macys deliver company was delivering the furniture on 2/23/23 around 2 to 4 something in the evening, the headboard got damaged and on the same day while the delivery was still in process , around 3 to 4 something in the evening on 2/23/2023 a representative by the name of Aisha contacted me from Macys customer care Phone [protected] to ask me what I wanted to do about this issue and I told her I still wanted to get a new headboard, but I wanted to know how long it would take to get the headboard, she assured me it would take a little over a week. I told the deliver guys to go ahead and give me the rails and footboard for the bed because I will get the headboard soon. I then received an email on March 2, 2023, stating that the warehouse expected arrival date for the headboard to be in stock is May 21, 2023. I called the Customer service rep back to discuss this issue with her, but she never called me back. I called and spoke to a manager at customer care, but there was nothing she could do. So, I still sleep on a mattress on the floor and the rails and headboard boxes are So big, taking up a lot of space. I wish Macys could have been honest from the start, instead of making me think I was going to get the headboard sooner than later.

Desired outcome: I would like to have a manager contact the warehouse and speed up the delivery process for me to get my headboard this month March 2023, since I have been waiting since October 2022

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4:42 pm EDT
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Macy's Bed/bed frame

In Feb 2023 my boyfriend and I visited the mattress department and bought a new frame and mattress, we were moving in March. At first we had scheduled delivery to his old address in Midtown. He then went back to the store in person, because he couldn’t reach anyone on the phone, to update the shipping address to our new address, which is only about 15 minutes drive difference from the original location, and to have delivered on a later date.

Our delivery day 03/11, the frame was delivered to our correct new address, but the mattress was still sent to the old address. Customer service admitted it was Macys fault. The delivery drivers would not drive 15 minutes out of their way to bring us the mattress we paid over $1k for. Customer service only refunded $86 and the soonest we can get our bed is 03/22. It’s only been 5 days and I am tired, cranky and sore from sleeping on the floor waiting for a bed I paid a lot of money for. We have called customer service multiple times and there is nothing they can do expect see if the warehouse can deliver it any sooner. Which they can not.

Horrible service! I have no intention of ever taking my business to Macys again and am sharing this terrible story with as many people as possible. $86 dollars back is a joke.

Desired outcome: I would have preferred my bed in a timely manner but that’s obviously not happening. I would like a larger refund for the inconvenience, pain and suffering.

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12:55 am EST

Macy's Credit Accounts

I have just realized Macy's has 3 separate accounts open under my name. I didn't realize until a bill had been paid and then I received a statement saying I had a credit of $500. Shortly after that, I started getting daily calls that my bill was past due. I contacted customer service and realized there were 3 different account numbers. Apparently, every time Macy's upgraded my account, they opened a new account which ultimately caused me to have 3 separate account numbers. What person in that department was responsible for that? So payments were being applied to an account with a 0 balance and the account with a balance was left unpaid and accruing past due fees and interest charges! Is this a scam? I have tried speaking to Customer service with no help. I feel I am owed past due fees if nothing else and SOMEBODY needs to fix the accounts. I would appreciate a response/refund from someone that can assist in getting this adjusted to umbrella everything under ONE account#.

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11:59 am EST

Macy's Fraude department mistakes

Dear Sir, Madam, I received a letter today that Macys finally, after more than 3 months waiting, will credit my account and remove the interest from 2 fraudulent transactions online on Nov 8 &9, 2022 from Books a million ($200 each one). I called again the Macys (Bloomingdale) Customer service ( 5th time) and they said that they didn't investigate those charges yet and they need to reopen the case, and the letter that i received is a mistake. Thats very unrespectful that I was calling and waiting for 3 months and they made another mistake and I have to wait again to get my money back. This issue is affecting my Credit core and adding interest to my account. Please help me. Thank you

Migdrey Martinez Gerardo

Macys Star Rewards Credit card # [protected]

Desired outcome: Please help me to get my money back as soon as possible.

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11:19 pm EST

Macy's Joujou vegan leather

I bought a leather jacket last two weeks for upcoming party that i was invited . It was in Final sale and with knowing policy of “Last act” I bought it,I tried it before buying and the size was fit and everything seemed okay. But the time of party that I wore on my black dress after taking off my jacket all guests stared at my dress because of too much furs sticking to that and I was embarrassed and some friends helped me to take them out of my dress with wet tissue. That night was very important to me and with this product all my night ruined. This is a fraud that a factory knows about its product and with this awareness try to sell it as “last act” that nobody can return or exchange that product. this product is made for Macy’s and I am disappointed as an old customer of Macy why they trick customers with this unfair behavior.

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1:08 pm EST

Macy's Wedding shoes

I am so frustrated by Macy's. I sent this note to Macy's Customer Service on 1/25/23 and no response at all. I always go to Macy's and think of it as a top customer service organization; however, I am not so sure at this point. Please change my mind by responding as soon as possible

------------------

Hi,

I am getting the run around and hoping you can help me. First, I went to Macy's in Springfield Mall, and they told me to contact Jewel Badgley Mischka Customer Service. So, I sent them an email and they told me to contact Macy's so here I am, back to Macy's!

My niece wanted Jewel Badgley Mischka Bronwen Sandals to wear at her wedding and it was my treat to pay for them so she had one less expense for her wedding and I was more than happy to spend the money. They were beautiful and matched the dress perfectly.

We purchased them well in advance of her wedding so that they were here and there was no delay because of shipping or availability.

Unfortunately, there is a major problem with the shoes and how they hold up.

She wore the shoes at her wedding for maybe 5 hours and at a formal event a few months ago for probably about 4 hours.

These shoes are hardly worn and now the jewels are missing/unattached to the shoe! The shoes were not inexpensive. The expectation that you should be able to get more than one wear out of expensive shoes is, in my opinion, realistic.

I paid $109 at Macy's and the sales representative at the store told me to contact the manufacturer since they cannot take back shoes that have been worn. As I stated, I did contact the manufacturer and they told me to contact Macy's. I spent a ton of time on the website trying to find someone to connect with and this was the only way I could find someone to hopefully.

I have always trusted in Macy's integrity and customer service. I am hoping you will stand by your product to rectify this situation.

Thank you in advance for your assistance. If you have any questions or need additional information, please do not hesitate to contact me at [protected]@comcast.net or by cell, [protected]. Thank you, Janet

Desired outcome: I would appreciate a response and refund for these defective shoes.

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7:50 pm EST
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Macy's Returning in store

I went to return my husbands suit I bought him for a t wedding. When I brought to cashier she scanned and then scanned my receipt and said " it not coming up" I cant help you with this! She was rude and didnt even try. The suit was never worn because my husband and son where in a tragic car accident due to a drunk driver and both had passed away. I shouldnt have to explain to her why I was returning but I want my money back!

Desired outcome: Full refund

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Nancee Knowlton
, US
Feb 25, 2023 5:54 pm EST

I was sent a new American Express Macy's card with a bad chip which wouldn't work outside the store, and then they wouldn't take the discount cards they sent me in the mail for my purchases saying that they were void in both departments I was shopping in. Nice scam!

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8:20 pm EST

Macy's Return of two items

I purchased two shirts online on February 9th. After I received the shirts, I tried them on and they do not fit me. In fact, one of the shirts does not look the same as it did online.

I decided to go online to return the shirts. However, the website will not allow me to do that because the shirts are listed as "final act sale" and "non-returnable".

When I purchased the shirts, it did not say 'final act' or 'non-returnable'. I NEVER purchase final sale clothing online!

I proceeded to speak to the online chat. This person was clearly unable to do anything to help, and instead kept me sitting there for 15 minutes to tell me absolutely nothing. I asked several times to speak to a supervisor; however, this person never got one for me.

I have been a card holding customer for several years. I have never had a problem like this.

In that same order, I purchased nearly $500 worth of additional items, that are returnable. If I can not get some resolution to this situation, I will be returning those items and closing my credit card account. I won't deal with a company that is ripping people off and can't resolve situations.

Desired outcome: I would like a response and I would like to be able to return these two items with a refund.

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About Macy's

Screenshot Macy's
Macy's is a well-known American department store chain that has been in operation for over 160 years. The company was founded in 1858 by Rowland Hussey Macy and has since grown to become one of the largest retailers in the United States. Macy's operates over 550 stores across the country, as well as an online store at macys.com.

The company offers a wide range of products, including clothing, accessories, beauty products, home goods, and more. Macy's is known for its high-quality merchandise and its commitment to providing customers with a great shopping experience. The company's stores are designed to be inviting and easy to navigate, with knowledgeable sales associates available to assist customers with their purchases.

In addition to its brick-and-mortar stores, Macy's has also established a strong online presence through its website, macys.com. The site offers a vast selection of products, as well as helpful features like customer reviews, product comparisons, and personalized recommendations. Customers can also take advantage of free shipping and returns on most orders.

Macy's is committed to providing its customers with the best possible shopping experience, both in-store and online. The company regularly updates its merchandise offerings to stay on-trend and meet the changing needs of its customers. Macy's also offers a variety of promotions and discounts throughout the year, making it easy for customers to save money on their purchases.

Overall, Macy's is a trusted and reliable retailer that has earned a reputation for quality, value, and customer service. Whether shopping in-store or online, customers can expect to find a wide selection of high-quality products at competitive prices, backed by Macy's commitment to excellence.
How to file a complaint about Macy's?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Macy's. Make it specific and clear, for example, "Incorrect Billing on Macy's Credit Card" or "Poor Customer Service at Macy's Downtown Location".

4. Detailing the experience: Provide a detailed account of your experience with Macy's. Mention specific key areas such as product quality, customer service, delivery, billing, or return policies. Include relevant information about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it and the response you received from Macy's. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Do not include sensitive personal information like your social security number, bank account details, or other confidential data.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Macy's. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it be a refund, exchange, apology, or other forms of resolution.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the information provided is factual and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the necessary fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Macy's or from other users who have had similar experiences.

Overview of Macy's complaint handling

Macy's reviews first appeared on Complaints Board on Sep 14, 2006. The latest review Lazy managers cover for each other in Otay Ranch Chula Vista, CA was posted on Jun 4, 2024. The latest complaint Order not delivered (air fryer) was resolved on Dec 22, 2022. Macy's has an average consumer rating of 2 stars from 824 reviews. Macy's has resolved 132 complaints.
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  1. Macy's Contacts

  2. Macy's phone numbers
    +1 (800) 289-6229
    +1 (800) 289-6229
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    United States
    +1 (513) 573-7912
    +1 (513) 573-7912
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    International
    +1 (888) 257-6757
    +1 (888) 257-6757
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    Credit Customer Service
    +1 (888) 822-6229
    +1 (888) 822-6229
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    Furniture and Mattress Customer Service
    +1 (800) 568-8865
    +1 (800) 568-8865
    Click up if you have successfully reached Macy's by calling +1 (800) 568-8865 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (800) 568-8865 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (800) 568-8865 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (800) 568-8865 phone number
    Wedding and Gift Registry
    More phone numbers
  3. Macy's emails
  4. Macy's address
    685 Market St., 10th Fl., San Francisco, New York, 94105, United States
  5. Macy's social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Macy's Category
Macy's is ranked 2 among 65 companies in the Department Stores category

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