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Courts Malaysia Customer Service Phone, Email, Contacts

Courts Malaysia
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5.0 156 Complaints
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Courts Malaysia Complaints 156

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Your debt collectors are disturbing and making a mess in my office. He barged into my office without notifying before hand. Date: 4 Jan 2024 Description: On 4/01/2024 approx. 0941 hrs while I was outside my office in Kuantan at Malaysian I was informed by a friend saying two men in a Myvi car bearing WWV7110 introducing themselves as debt collector...

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Courts Malaysia Poor customer service

To whom it may concern,

Today I received a call from Courts from this no [protected] under name Khazali, He was soo freaking rude to me since my friend's has purchase a item from courts using my name as a reference. As she has outstanding payment from courts, this guy calls me and talk in a very bad way! Is this the way a staff should talk to the customer? Where is the disciplinary? Seriously I got shocked the way he communicated with me. Please teach your staff some manner and the way to speak to someone. I'm so disappointed on his behavior. And I wont purchase anything from courts again! TQ!

Desired outcome: I hope the management to take a serious action on this matter.

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Courts Malaysia Item not received

Yesterday (30 August 2023) ive been aprroved to collect the "loan" product (mobile phone)before 6 p.m at the branch Karamunsing Complex, Kota Kinabalu, Sabah. So I did. Upon my arriving, the employee assured me, to pay for processing service fee, document identification etc. Then they told me, to wait for 1 hour to get the order. So I wait. After 1 hour of waiting,, ive been told that their system is down, so i cannot take the order that day. I am very dissapointed with this type of service. Thanks, for wasting my time and energy just for all this nonsense and poor service that your company provided.

Desired outcome: I hope this company can make a better system for the future. Despite that, they must realized that their competer far more advanced than them. So please catch up.

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Is Courts Malaysia Legit?

Courts Malaysia earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Courts Malaysia stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Courts Malaysia's reputation as a trustworthy leader in their field. Customers can rely on Courts Malaysia's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Courts Malaysia. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Courts Malaysia resolved 100% of 156 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

A long registered date for courts.com.my can be seen as a positive aspect for Courts Malaysia as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Courts Malaysia's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Courts.com.my has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Courts.com.my has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Courts.com.my regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Courts Malaysia.

However ComplaintsBoard has detected that:

  • Courts Malaysia protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Courts Malaysia the late charges

Product is good but why when we miss one month payment the late charges is too innocent and when we paid half from the outstanding still up the outstanding amount , shouldnt put the late charges unreasonable it will make our debt more and more and until 3 years still not resolve eventho we paid more more but the money go throught the debt collecter charges

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Courts Malaysia Failure on the easy payment 36 month as commit

Purchase TV sales no. [protected] date 13 may 2023. (RM6.7K) Use credit card payment OUB Tenure 36 month. (month Rm186.08) agree with the condition and agree to purchase payment by credit card. The credit card ask to pay one time payment of 6.7K or not pay the int. Ask the court mammoth why I need to pay Rm6.7K on time deal but our agreement was 36 month with int. The person incharge ask to deal wiht OUB bank and when talk to customer service officer OUB they ask to talk woth court ammoth court mammoth purchase address sri damansara kuala lumpur

Desired outcome: request the court mammoth ask the bank to follow what been agree 36 month easy payment .

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9:41 am EDT
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Courts Malaysia Courts doesn’t allow their customers to make a full settlement

Hi I’m zam, recently I want to make a full settlement for my account with courts, but they did not allow their customer to make payment in advance. They said I will breach their promotion and a clawback will happen if I still want to settle in advance. They force me to pay monthly as schedule. How can they make this arrangement? They did not mention in the agreement earlier. Feels like I was being scam by them

Desired outcome: I need to make a full settlement urgently. I don’t want to have any account with courts asap

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Courts Malaysia Tiada pelindung (plastik) tapak kaki sofa

Pada 18/4/2023 jam 12.10 petang bertempat di kediaman saya di kg skim pamalan keningau sofa telah dihantar. Setelah dipasang lengkap dan siap, saya mendapati 2 tapak kaki sofa 3 seat tanpa pelindung (plastic cover). Saya telah rujuk kepada courts cawangan keningau. Staf mengatakan dari kilang tidak sertakan pelindung tapak kaki. Namun demikian, memandangkan lantai di rumah saya jenis vinyl amatlah tidak sesuai sekiranya tanpa pelindung tapak kerana tapak yang tajam merosakkan lantai rumah saya

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Courts Malaysia Honor 70

I already buy Honor 70 from COURTS KARAMUNSING BRANCH ON 8 FEBRUARY 2023. Then they said that I will get a free gift which is a HONOR SMART WATCH. The problem is they told me early before I buy the phone I will get the phone with a free gift and they told me that they still have the stock of the phone. Probably not. I still have to waiting a week until I can get my phone. On 8 FEB 2023, They contacted me to take the phone at their branch (Courts Karamunsing,Kota Kinabalu,Sabah). But I was so disappointed because I only get my phone without any free gift that they promised to me. Unfortunately I have to wait for a week. And no its almost 3 months I've been waiting for my smart watch. If i can't get it, I want to return this phone back and I want you guys to refund my money back. It doesn't worth it waiting for a long time to get my watch after have been waiting to get my phone. Please improve your service.

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7:12 am EST
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Courts Malaysia Debt Collector kurang ajar

Maaf mengajukan pekara ini,debt collector dri courts mamoth amat lah kurang ajar dan tidak mempunyai etika sebagai pengutip hutang,dia sering call ke pejabat dan meminta saya melangsaikan hutang ke akaun dia terlebih dahulu dan dia akan tranfer ke courts mammoth setelah itu,bekali2 dia call walaupun saya telah menyatakan alasan saya belum dapat menjelaskan hutang tersebut Diharap pihak tuan dapat mengambil perhatian ke atas pekara ini.

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Update by mmyyana80
Mar 07, 2023 7:17 am EST

Debt Collector kurang ajar

Maaf mengajukan pekara ini,debt collector dri courts mamoth amat lah kurang ajar dan tidak mempunyai etika sebagai pengutip hutang,dia sering call ke pejabat dan meminta saya melangsaikan hutang ke akaun dia terlebih dahulu dan dia akan tranfer ke courts mammoth setelah itu,bekali2 dia call walaupun saya telah menyatakan alasan saya belum dapat menjelaskan hutang tersebut Diharap pihak tuan dapat mengambil perhatian ke atas pekara ini,sampaikan dia mendedahkan hal ini ke rakan pejabat saya yg dahulu,walaupun rakan saya mengatakan saya sudah berhenti tapi dia tetap menelefon ke pejabat saya,ini no yg sering menelefon saya [protected](nurul).Jika masih beterusan saya tak teragak2 membawa hal ini ke pihak polis .

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11:16 pm EST
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Courts Malaysia +[protected]- gangguan di tempat kerja

Apa hak pengutip hutang untuk mengganggu di tempat kerja? Bayaran telah dibuat Jumaat lepas dan kenapa masih menggunakan sistem lapuk yang bukan auto update sedangkan pembayaran dibuat dalam talian di website courts sendiri? Kenapa ambil masa sampai seminggu baru pelanggan mendapat notifikasi pembayaran telah berjaya dilakukan? Dan dalam tempoh tersebut pelanggan masih diganggu ejen pengutip hutang sedangkan telah dibayar? Apa hak ejen +[protected] untuk mengganggu di tempat kerja dan sebarkan maklumat kepada orang lain?

Desired outcome: Segera perbaiki sistem lapuk anda dan pengutip hutang seperti ini harus dikenakan tindakan sebelum kami laporkan kepada BNM

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Courts Malaysia Service court staff (Rude Girl) [protected]

Date : 16 November 2022

Time : 10.44 am

Hi, this is just a complaint about staff courts so rude went she call customer to collect the debt. She call and ask to settle debt n off phone immediately with the rude attitude n respond. This attitude really2 rude . And courts always have issue with their own staff because went they call n nothing report recorded went they talk to client n no report recorded , so that every-time courts call always keep asking same question event customer already answer few time already. This is the phone no the girl that rude went call the client . [protected]. For your information i really2 not satisfaction with this girl and will do report n more Action regarding his call just now n the attitude to me

Other report n action for this girl will coming . She so rude !

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Courts Malaysia Aircon repair

Our aircon spoilt for the 3rd time within 1.5 years. The sensor and signal has problem. Our aircon will on by itself automatically. All 3 times are the same problem. There were a few times when nobody was at home and the aircon was blasting at full strength. Imagine how much electricity we have clocked for that month. We called Courts as our Fujitsu aircon is under extended warranty. This time round, they attended to us and came to inspect our aircon in May/ Jun. After the first inspection, no news came from them for 3 months until today (Aug). I have been calling courts hotline repair hotline for almost 20times, 3/4 of the time it did not get through. 5 times, after it went through, they say they will get the relevant department to get back to me, but waited for weeks, nobody got back. Yesterday, repair personnel called me telling me that the repairman is coming today. I told her, but nobody make the appointment with me. She could not give me an answer. Fine, I take leave to attend to them since I already waited for 3 months. Today a repair team came, they inspected again and told us another team will come and change the parts. This really pissed me off as my aircon was already inspected 3 months ago and we are not changing the parts today? Called the repair team hotline, they were as confused. This kind of service is unacceptable. I hope Courts can quickly review their service process.

Desired outcome: Send someone to replace the parts immediately and not let me wait for another few months.

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Courts Malaysia Bad service from courts mammoth collection staff

I am very very disappointed and annoyed with collection service from courts mamooth. There was many many times have complain about this worst and rude service hence no any action been taken on the staff. In fact these people willingly reveal my information to 3rd party. On top of it threaten the 3rd party which I never provide any of the contact details.

It seems courts mamooth did not take any action or take any responsibility for this irresponsible things and bad service.

I urge you all to take my complain, investigate further and take an immediate action on the staff.

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Ace CS-Nojima
US
Jul 04, 2022 10:50 pm EDT

Hi Ms Caroline, from the report received, you have been contacted by our collection unit. Please deal directly with the officer in charge and meanwhile they remove all collection activity until full payment is rendered for 4 delinquent accounts. Please do reach us for further assistance.

Thank you

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Courts Malaysia CS
KL, MY
Jul 04, 2022 2:16 am EDT

Hi Ms Caroline,

We managed to trace your details based on your complaint in the year 2021. We already escalated the case to our collection unit for further investigation. They will reach you at the number you registered with us. Should you have a new number, please WhatsApp our courts' official number at [protected] Mon-Sunday 10AM to 7PM including Public Holiday.

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Courts Malaysia Collector repeated call is anoyying and unrespectful

I bought TV from Courts Mammoth (CM) in Dec 2017 for 60 months installment. I have paid installment without failed for 51 months. Recently I get call from CM due to delay in payment for 52nd Installment. I'm ok with the reminder, however repeated call within 2 days is really anoyying. From my past records, CM should know that I never failed to pay for past 51 months and it's proven that I'm will not run from my responsibility (This is not my 1st purchase from CM). Even though I late, CM will charge me unjustifiable interest. Please stop unnecessary reminder call and please look back my past records and train your staff to respect people privacy. Customer not stupid. My Agreement No : [protected]

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Courts Malaysia sofa for repair not return back almost 10 month

sofa L shape di pulangkan untuk repair pada bln 5.2021 sehingga kini masih tidak lagi di kembalikan. bayaran di buat seperti biasa. tolong segerakan pembaikan serta pemulangan sofa. sudah masuk 10 bulan. sangat2 mengecewakan.

Desired outcome: tolong respone.

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Courts Malaysia Settlement and terminate account letter

Assalamualaikum dan Hai,

Saya telah membuat pembayaran penuh untuk akaun Ali bin Said pada 17 Dec 2021 hari khamis,
Dan saya telah meminta surat agreement settlement pada staff court di Bandar Sri Damansara, akan tetapi staff kata tiada sebarang surat akan dikeluarkan.

Selepas pembayaran dibuat, Saya telah menghantar resit pada WhatsApp di nombor [protected] ( jasw & co) mengatakan saya telah membuat bayaran penuh, akan tetapi staff jasw & co meminta cawangan menghantar surat settlement pada hq. Dan sehingga hari ni tiada sebarang maklum balas dari pihak court mammoth dann juga pihak jaws & co.

Adakah cawangan masih belum clearkan akaun?
Saya agak kecewa dengan proses court kerana agak lewat.

Sila hubungi saya dengan segera di [protected]
seperti mana pihak court menghubungi saya untuk membayar ansuran dengan pantas.

Dan saya juga perlukan surat hitam putih untuk pengesahan dari pihak court mengatakan saya sudah membayar ansuran dengan selesai.

Ali bin Said

Saya sertakan dengan resit pembayaran penuh.

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Ayu Harun
US
Mar 26, 2023 11:34 pm EDT
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Saya membuat bayaran setiap bulan secara online. Kenapa pengutip hutang CM selalu mengganggu setiap kali tarikh bayaran walaupun selepas 3,4 hari selepas bayaran dibuat. Bukan 1 nombor tetapi banyak nombor call whatsapp messge. whatsapp minta resit bayaran, ini mengganggu privasi pelanggan. Kenapa tidak semak sistem pembayaran sebelum hubungi pelanggan bertanya tentang bayaran. Apa hak mereka mendesak pelanggan menghantar gambar resit bayaran. Adakah mereka mendapat komisyen daripada setiap bayaran dibuat?

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Courts Malaysia TV 62inch

I bought a 62inch Samsung TV at Courts Tawau... after one month the TV was broken.. I contacted the Courts Tawau and was told to contact Samsung service myself...
The Courts should follow up on this matter... Courts seem to be out of hand.. The service center said to wait for the Courts' instructions... The Courts also told them to contact the Service Center...
please follow up on this... court salesman tawau en. Sahran..
tq
From :Jon ex Courts mammoth
Customer Service

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Update by Jonryn
Dec 01, 2021 1:58 pm EST

Re: Follow up #[protected]
Report number

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Courts Malaysia List of 25 unresolved cases.

Hi Complaint Board Team,

Thank you for your support and we glad the 5 stars rating achievement.

My name is Eneey, I am the admin and reply the interaction for Courts Malaysia's customer.

I noted, on the display front page, 25 unresolved cases. I would like to understand further and help our customer. From our record,
all has been resolved.

Looking forward a reply from you to help our customer .

Thanking you in advance and have a great day

Regards, Eneey

Desired outcome: need the list to follow up (if any) and reason still unresolved

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Update by Courts Malaysia
Nov 22, 2021 11:29 pm EST

Hi Complain Board Admin, Kindly assist, further

Resolved

still pending but this comment was accidentally posted here, instead of drop an email to complaint. Courts had reached them to understand how to resolve old cases in year 2018 which still pending but Courts thinks, customer has been reached and resolution granted.

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Courts Malaysia Hand Phone

How to send an email to Courts management for request of reduction on Courts items which bought 8 years back.
Anybody knows the email ID.
I have send to their officer.

Even Bank giving a big rebate on bad payment during last couple of years to settle the entire case.

I would like to request for a rebate on items bought 8 years back as now the item has no value.

And please help to people who are single mothers or OKU and etc. We are helpless and need some good deed from Courts management to help out.

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Courts Malaysia Return/exchanges [protected]

Send an email to claim return and exchange as we bought extended warranty. Courts responded few days later with approval to exchange one-one but we dropby Tampines Megastore but being rejected. Back home, we reply back the email to clarify it but till now no response after a week. Very frustrating and bad customer service. If we willing to pay extended warranty, do courts honor the agreement?

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Overview of Courts Malaysia complaint handling

Courts Malaysia reviews first appeared on Complaints Board on Apr 17, 2009. The latest review Rude debt collectors was posted on Jan 2, 2024. The latest complaint Rude debt collectors was resolved on Jan 02, 2024. Courts Malaysia has an average consumer rating of 5 stars from 156 reviews. Courts Malaysia has resolved 156 complaints.
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  1. Courts Malaysia Contacts

  2. Courts Malaysia phone numbers
    +60 330 008 998
    +60 330 008 998
    Click up if you have successfully reached Courts Malaysia by calling +60 330 008 998 phone number 1 1 users reported that they have successfully reached Courts Malaysia by calling +60 330 008 998 phone number Click down if you have unsuccessfully reached Courts Malaysia by calling +60 330 008 998 phone number 0 0 users reported that they have UNsuccessfully reached Courts Malaysia by calling +60 330 008 998 phone number
    100%
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    Customer Service Hotline
  3. Courts Malaysia emails
  4. Courts Malaysia address
    № 36, Jalan Genting Kelang, Setapak, Kuala Lumpur, 53300, Malaysia
  5. Courts Malaysia social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Courts Malaysia Category
Courts Malaysia is ranked 47 among 65 companies in the Department Stores category

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