Macy's

On wednesday, may 10, 2017 my mother pura c ventura have been accused of theft in garden city macy’s. A security from lost and prevention approached to the end of her shift for questioning. She collaborated with the person for 4hrs, since she know she innocent.
My father jose gonzalez, call the police because he felt she was be hold hostage, since she wasn’t able to communicate with anyone. Once the police was present. They said the only thing, they can do, to stop the investigation is by arrested her. Well she wasn’t arrested.
At the end of the investigation she sign a document that was read to her by spanish translator since she couldn’t read without her glasses. Before she sign she state to him, “I hope you don’t me sign a false declaration, because i’m inocent”.
When she was in the office, she request to see the video, the video was not shown to her.in the past people who been found guilty, security has shown the footage, sign a document, ask to leave the store and told there no longer allowed to work for macy’s. What lost and prevention security show her was a picture of her leaving, her respond “of course I finish work.
On thursday she work her normal schedule. My brother jose gonzalez (Son) and i, maria gonzalez (Daughter) of pura ventura asked if she can obtain a copy of what she sign. Security manager and operation of store said they can’t give us a copy but she can obtain from her macys’ human resources. She call, no one was able to help her since she doesn’t work for macys.
On friday, again she work her normal schedule. She assumed everything was clear. Once she end her shift, an hour later received a call from internal supervisor (Jose). He told her, that security stated she can no longer work for macy’s (Garden city).in the afternoon, my mother decided to call karina whom she is a supervisor for kbs. Kbs is the cleaning company who they have a contracted with macys. My mother pura ventura was hired by kbs. She been with kbs a years but my mother has been cleaning for the macys store for over 15 years. Karina said she not fired and wasn’t aware of incident.
My brother and I went to the store ask why she was fired. Cameron from security says macys’ didn’t fired. Whom fired her was kbs. This been a back and forth situation, we just know kbs hasn’t fired her.
On saturday, she call jose (In-house supervisor) to see if any update of her situation. They said that 5 different occasion the alarm sound. She said that a lie, an alarm sound when she leave the store. If there was an alarm sound then why wasn’t she stop.
My mother is hurt for the false accusation and most of her co-worker know about the incident. She had work for over 36 years and never been in this kind situation or any kind. All she know she is innocent. She is a hard working women whom she love working for macy’s and shopping for last 15 years. She proud of what she does. Even supervisor from macy’s had congratulated her in the past with my aunt carmen ventura for the “great job”. It’s just sad that she doesn’t know why she can no longer allowed to work for macy's
My mother also been a macy’s credit card holder customer since 2000. I, maria gonzalez been a macy’s credit card holder since 2003. Since this incident I still shop for your store because I just love macy's sales. I just dislike how your lost and prevention security handle this matter.

Everyday all day long for the last 10 days.

800 Service
[protected]

That number above shows up on our phone screen.

When answering the phone you can hear its a call center out of our country. The people yell in the phone when we answer and when we call back there is never anyone answering. I have told them a million times to stop calling and placed us on a Do Not Call List.

My name is Sriram and i have noted a total of five unauthorized transactions through my credit card related to borders-free purchases. I have already raised the issue with my bank and blocked my card.

My debit card's last 4 digits :5816

My email ID: [protected]@gmail.com

Currency: Singapore dollars

Transaction dates and amounts:
3 May 2017:S$150.50
3 May 2017: S $103.21
5 May 2017: S$144.40
5 May 2017: S $187.30

I kindly request refund for these transactions.I also want to know from which account these transactions went through and request not to entertain transactions in future through this account.

Thank You in advance!

I just wanted to pay my sons bill and I had his information, this one representative did not want to take my bill. I knew my son's information.
I did ask her to please let me talk to the supervisor.
I was on hold for 10 minutes, then she did get back on the phone to let me
know the supervisor was on the phone and will be with me in a few minutes.

Then the phone was disconnected instead. I had to call back and this time I did not have a problem paying my sons bill.

Everyone needs to be on the same page. Terrible Customer Service with the first representative. I would think you would want a payment?

Horrible experience with the staff. They ignored the elevator alarm ringing when me, my wife and our 17 month old baby were stuck in it for 15 minutes. Staff working in the bags dept outside the elevator turned a deaf ear to it. Luckily a passing by customer heard us banging on the door and helped us out. Security staff working on the same floor also ignored the alarm and instead of apologizing for their mistake advices us to dial 911 if there was an emergency with us. How stupid can they be. Manager does not take responsibility of what happened and instead asks to complain to Macy's head office. Surely these guys dont take their jobs seriously and dont know what customer service actually means.

Good morning, I received the steamer as a gift and the steamer stop working and I went to Macy to exchanged it for the same steamer and the manager said that I couldn't exchange it because the steamer I had was on clearance and I couldn't exchange it for the exact same one. I'm having trouble understanding why the steamer couldn't be exchanged for the exact same steamer. I didn't want any money back just a exchange the steamer was purchased at Macy's... Can you please help me thank you.

Warm Regards
Mrs Lockhart

I ordered two items that were exactly the same. They shipped separately, I had no problem with that so I waited. 9 days pass and I try and call to find out what the status was, they said status will be updated in 24 hours if we don't contact you, please call us back. To no surprise, I call them back after 24 hours to be hung up not once but 3 times, I call back and demand to speak to a manager, she states that I would have to wait 10 days for them to file a report. I complained again and she tells me that apparently, we do not agree and began talking over me. I cancelled the order since customer service just means talk over and belittle customers to them. Will be cancelling Macy's credit card and take my business elsewhere.

On April 10, 2017, I ordered from a Macy's face book add, some free anti wrinkle serium since I am 68 years old. I gave my debit card without investigating this. In comments, I said to Cancel, that I changed my mind. Tomorrow, I will contact my bank but I do not know the bank charges !
My address is
Mary E. Yerby
Charles L. Yerby
3478 Cody Rd.
Kennedy, AL.35574

I have had a Macy's card for over 11 years, virtually unnoticed, and in great standing. While looking in an item I was told that if I use my existing Macy's cardo would receive a discount. The item was returned to the store shortly after. Here's my concern... I was told that my existing card had been deactivated likely due to a long period of not being used. No problem, the associate tells me... She can reactivate my existing card. Several years later I realize that I have a Macy's card and a Macy's American Express card. The Macy's American Express card was not requested. I am careful not to request new credit card so as not to rack up additional debt. I have since reported the issue to Macy's, but I've yet to receive a response aside from an acknowledgement. I have prepared a BBB complaint and if I find that having the additional credit card affected my credit adversely in the slightest way I'll be taking the store to court. I have since cancelled both cards.

Hi the cashier by the name (Qurra Tulain) and she calls her self Annie was working for Macy's Buy Staten Island Mall in 2015 and got terminated for steeling thousands of dollars worth off clothes for her family and she had her co-worker do favor for her and steel and also got her co worker terminated .. she was abusing all the coupons and using other people's information .I'm bringing this to your attention to be aware cuz she was using $25 off $25 coupon in Macy's and it was also on the news. I wont be surprised her steeling customers information and using it for her family.

Hi I would like to file report regarding job applications & interview I been through 2 Times. Firstly I applied For Sales Position on- Call at Tracy Macy Went through interview smoothly & the discription of the role was a match too. I went through interview process when they didn't get back to me, the reason was the availability & Hours didn't match what I said, which clearly on the Interview I told the manager I was Flexible. But I didn't take any actions regarding the role. Secondly few weeks later I applied for Men Clothing Department as Retail Assistant at Tracy . I went through interview same lady interview me, answered all the questions regarding the position. Today I got email saying I am not suitable for the position, at the job description says you need Retail experience but Not required! Ok! I am organily from U.K. I been in Retail for 10+ Years as Retail Assistant & Manager. I am trying to start from bottom in US to go back to top! I would like right now to take Further Actions regarding my application because it's not first, it's 2nd time that happened! If I have Experience why does Tracy branch not processing me for position! I was dress Smart Suit & Tie. I want to take further action with Manager who's interviewing & The Store! When I enter myself into store None is There to help you I seen that myself! Can you please get me outcome soon possible!

I paid the balance on my Macy's charge mid month and assumed that since the balance WAS PAID OFF, there were be no future charges. But no because I did not pay off the within the 25 day period, I got hit with a 2.00 charge. I did not realize I missed the grace period and got hit with a 2.00 charge and did not pay it, so I got hit with a late fee - this is ridiculous. I called and got the late fee waived, but still had to pay the 2.00 on an account that had NO BALANCE. Wells Fargo got called up to CONGRESS< these guys should as well

I ordered some shoes two weeks ago and when the ups wZ supposed to leave it to me they didn't because I wasn't there when the order was to leave it in a grocery store. They didn't leave me a paper notice or nothing. Now I can't go complaint to them about my order and I don't want to lose my money.

Order #: [protected]
Order date: 02/20/2017
Payment method:
ELECTRONIC GIFT CARD ************5536
CHECK ORDER STATUS
Billing address:
Johanna Soto
532 SUTTER AVE, FIRST FLOOR STORE,
BROOKLYN, NY 11207
Shipping address:
Johanna Soto
532 SUTTER AVE, FIRST FLOOR STORE,
BROOKLYN, NY 11207
Shipping method:
Standard Shipping
Item(s)

Steve Madden Women's Ecentric-Q Platform Sneakers
Qty: 1
Color: Gray
Size: 7.5M
Type: SNEAKER

$59.98
Shipment type: FREE Standard Shipping
Estimated Ship Date: 02/23/2017

Im a regular customer at kenny rogers ayala fairview terraces. I would like to suggest that you have to fire the girl manager of your store named joe teodoro if im not mistaken. Because she's so damn worthless. And she doesnt even know how to be a good example to her co-workers what more to the customers of the store. I always saw her watching those service crews at the store while sitting and talking on the phone with someone I ####ing dont know. Almost everyday when I get there she's always doing those things. She even dont care that she's so noisy especialy when she make quarrel to some of her staff. She even dont care if her staff has a shamefaced when she's angry ang shouting. She's always giving a knuckle to the staff even she knows how to do a thing. She's a ####ing ####. She doesnt even know how to give importance to her crews. She doesnt even know how to talk in a nice way too a customer when complaining instead she will going to ask one of her staff to talk to customer. She really damn ####. I always think why you guys at the hr of this kenny rogers company hired that king of manager? Is this what you really want to have an example to those are going to apply to your company? Thats #### tho. Btw. Thats all for now. Gtg. Thank you for reading this. Hope youll do your part to make some actions of this issue. Thanks again.

Hello Customer service,

Good Morning! This is Meena here. I had visited the Newpark Mall office CA, met the HR Diana Diaz, and spoke with her regarding my bill of $ 17.29 which was paid by me on 09/25/2016. She had even given me a copy of the receipt. I had send this copy to the customer service office in OHIO through USPS along with a letter requesting them to look into my matter seriously. But the customer service has not bothered to do this and again on Saturday 4th Feb, 2017 I received a bill with interest of $ 137.00 to the bill of $ 17.29. Please could you correct it as the customer service mentioned that they cannot see this bill on their system.

I do not want my credit score to be affected because of this. I would have to go legal ( meet with an attorney) if this goes on for more time. I rang up the customer service many times but they showed no response. Please help me out from this mess and it would be great if you would do the correction in the system from your side.

Hoping to hear a favorable response from you soon. Have a great day.

{The transaction history is as follows:
09/25/[protected], register 73, [protected] 6.35 PM, Cash $20.29, charge, $17.29, Change 3.00$, Drawer was Opened.} Newpark Mall Macy's.

Regards,
Meena

I am from the UK came Xmas shopping in December. I bought a dress for my granddaughter for Christmas.
It has been worn twice and washed twice.
On the second wash the gold has come of the stars at the front of the dress but ok on the back.Photos attached. The dress is ruined.I can't take it back but are you able to replace.I can't find the receipt but have taken a picture of the label and your bag.
Hopefully you can help.
Denise Jones

I purchased an item to be picked up at the store. The item was purchased on 12/27/6. Due to to the holidays and the weather, I wasn't going to be able to pick up the item until the first week of January. I received an email saying if I didn't pick up the item, which was already charged to my account, it would be returned. I called and talked to the sales clerk and said I wouldn't be able to pick the item up until the 5th and would they be able to hold it and the sales clerk said that wouldn't be a problem and took my name. On the 5th, I went to pick up the item and after 40 minutes of waiting it was no where to be found and the manager said it was probably put back because they were doing inventory. Why did I only get a week to pick this item up which I had paid and I want to know where the item went when I called and asked them to hold it. If I hadn't already been charged for the item I could understand them returning it but they didn't hesitate to charge my credit card when I placed the order. Wouldn't that mean it was my item and I could decide what to do with it? I will never shop at Macy's again. No wonder they're closing so many stores. With customer service like this, who wants to patronize their stores

I am a employee for Macys. I feel Macys knew my store was on their closing list way before they told us on 01/04/17. We were being led on that our store was one of the best out of 800 stores and that our chance of closing was not going to happen. Macys told the media in the Summer say July August 2016. They had their list. They led us on. They did not want us to quit and leaventhem dry for the Christmas season. Oh we got the official letter on 01/04/17. But wgat I am saying they knew way before and just used is employees so we would not leave. What can I do legally to fight this huge company that they were unjust and very infair and sekfish in leading us on. Please someone give me their input.

I paid my Macy's credit card off over 6 months ago and cancelled it. Since then I have received two more bills and have had to sit on hold for at least an hour each time for them to fix the problem. The last time I had to do it was around September 2016 and they apologized and said it was completely taken care of.
Today is December 28th and once again I received a bill for $13.00. My account number is [protected]. I am so frustrated with them at this point I don't know what to do.

I was pressured to apply for a credit card while buying one lipstick in NYC on vacation over three years ago and my credit scores tanked. Not only did they mail the card to the wrong address, they reported my payment of 30$ late and added late fees and interest causing my bill for the lipstick to reach over $100. After contacting the credit agencies and Macy's I am still unable to improve my credit. It is criminal.
Beware of Macy's and the Gap both have destroyed my credit rating despite my payment in full of each acct.
Cecilia