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Macy's
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1.6 14 Reviews 810 Complaints
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Macy's Complaints 810

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12:39 pm EDT
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Macy's was hung up 3 times for asking where my order was

I ordered two items that were exactly the same. They shipped separately, I had no problem with that so I waited. 9 days pass and I try and call to find out what the status was, they said status will be updated in 24 hours if we don't contact you, please call us back. To no surprise, I call them back after 24 hours to be hung up not once but 3 times, I call back and demand to speak to a manager, she states that I would have to wait 10 days for them to file a report. I complained again and she tells me that apparently, we do not agree and began talking over me. I cancelled the order since customer service just means talk over and belittle customers to them. Will be cancelling Macy's credit card and take my business elsewhere.

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6:06 pm EDT

Macy's face serum free but pay $4.99 shipping.

On April 10, 2017, I ordered from a Macy's face book add, some free anti wrinkle serium since I am 68 years old. I gave my debit card without investigating this. In comments, I said to Cancel, that I changed my mind. Tomorrow, I will contact my bank but I do not know the bank charges !
My address is
Mary E. Yerby
Charles L. Yerby
3478 Cody Rd.
Kennedy, AL.35574

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6:22 pm EDT

Macy's signed me up for a second credit card under false pretenses

I have had a Macy's card for over 11 years, virtually unnoticed, and in great standing. While looking in an item I was told that if I use my existing Macy's cardo would receive a discount. The item was returned to the store shortly after. Here's my concern... I was told that my existing card had been deactivated likely due to a long period of not being used. No problem, the associate tells me... She can reactivate my existing card. Several years later I realize that I have a Macy's card and a Macy's American Express card. The Macy's American Express card was not requested. I am careful not to request new credit card so as not to rack up additional debt. I have since reported the issue to Macy's, but I've yet to receive a response aside from an acknowledgement. I have prepared a BBB complaint and if I find that having the additional credit card affected my credit adversely in the slightest way I'll be taking the store to court. I have since cancelled both cards.

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Update by SamsungNotWorthy
Apr 12, 2017 6:24 pm EDT

Correction I had not intended to say I noticed I had intended to say unused. Please pardon any typographical errors while using voice recognition.

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11:42 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Macy's employee record of stealing

Hi the cashier by the name (Qurra Tulain) and she calls her self Annie was working for Macy's Buy Staten Island Mall in 2015 and got terminated for steeling thousands of dollars worth off clothes for her family and she had her co-worker do favor for her and steel and also got her co worker terminated .. she was abusing all the coupons and using other people's information .I'm bringing this to your attention to be aware cuz she was using $25 off $25 coupon in Macy's and it was also on the news. I wont be surprised her steeling customers information and using it for her family.

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Update by Qurra Tulain
Apr 12, 2017 11:55 am EDT

Please be aware this person works for kmart and tjmax in staten island as a cashier and can steel your information

Resolved

Delete. All

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10:43 am EDT
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Macy's careers

Hi I would like to file report regarding job applications & interview I been through 2 Times. Firstly I applied For Sales Position on- Call at Tracy Macy Went through interview smoothly & the discription of the role was a match too. I went through interview process when they didn't get back to me, the reason was the availability & Hours didn't match what I said, which clearly on the Interview I told the manager I was Flexible. But I didn't take any actions regarding the role. Secondly few weeks later I applied for Men Clothing Department as Retail Assistant at Tracy . I went through interview same lady interview me, answered all the questions regarding the position. Today I got email saying I am not suitable for the position, at the job description says you need Retail experience but Not required! Ok! I am organily from U.K. I been in Retail for 10+ Years as Retail Assistant & Manager. I am trying to start from bottom in US to go back to top! I would like right now to take Further Actions regarding my application because it's not first, it's 2nd time that happened! If I have Experience why does Tracy branch not processing me for position! I was dress Smart Suit & Tie. I want to take further action with Manager who's interviewing & The Store! When I enter myself into store None is There to help you I seen that myself! Can you please get me outcome soon possible!

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5:09 pm EDT

Macy's interest fees on no balance account

I paid the balance on my Macy's charge mid month and assumed that since the balance WAS PAID OFF, there were be no future charges. But no because I did not pay off the within the 25 day period, I got hit with a 2.00 charge. I did not realize I missed the grace period and got hit with a 2.00 charge and did not pay it, so I got hit with a late fee - this is ridiculous. I called and got the late fee waived, but still had to pay the 2.00 on an account that had NO BALANCE. Wells Fargo got called up to CONGRESS< these guys should as well

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9:12 am EST

Macy's shoes

I ordered some shoes two weeks ago and when the ups wZ supposed to leave it to me they didn't because I wasn't there when the order was to leave it in a grocery store. They didn't leave me a paper notice or nothing. Now I can't go complaint to them about my order and I don't want to lose my money.

Order #: [protected]
Order date: 02/20/2017
Payment method:
ELECTRONIC GIFT CARD ************5536
CHECK ORDER STATUS
Billing address:
Johanna Soto
532 SUTTER AVE, FIRST FLOOR STORE,
BROOKLYN, NY 11207
Shipping address:
Johanna Soto
532 SUTTER AVE, FIRST FLOOR STORE,
BROOKLYN, NY 11207
Shipping method:
Standard Shipping
Item(s)

Steve Madden Women's Ecentric-Q Platform Sneakers
Qty: 1
Color: Gray
Size: 7.5M
Type: SNEAKER

$59.98
Shipment type: FREE Standard Shipping
Estimated Ship Date: 02/23/2017

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8:45 am EST

Macy's manager of kenny rogers ayala fairview terraces

Im a regular customer at kenny rogers ayala fairview terraces. I would like to suggest that you have to fire the girl manager of your store named joe teodoro if im not mistaken. Because she's so damn worthless. And she doesnt even know how to be a good example to her co-workers what more to the customers of the store. I always saw her watching those service crews at the store while sitting and talking on the phone with someone I ####ing dont know. Almost everyday when I get there she's always doing those things. She even dont care that she's so noisy especialy when she make quarrel to some of her staff. She even dont care if her staff has a shamefaced when she's angry ang shouting. She's always giving a knuckle to the staff even she knows how to do a thing. She's a ####ing ####. She doesnt even know how to give importance to her crews. She doesnt even know how to talk in a nice way too a customer when complaining instead she will going to ask one of her staff to talk to customer. She really damn ####. I always think why you guys at the hr of this kenny rogers company hired that king of manager? Is this what you really want to have an example to those are going to apply to your company? Thats #### tho. Btw. Thats all for now. Gtg. Thank you for reading this. Hope youll do your part to make some actions of this issue. Thanks again.

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1:56 pm EST

Macy's billing

Hello Customer service,

Good Morning! This is Meena here. I had visited the Newpark Mall office CA, met the HR Diana Diaz, and spoke with her regarding my bill of $ 17.29 which was paid by me on 09/25/2016. She had even given me a copy of the receipt. I had send this copy to the customer service office in OHIO through USPS along with a letter requesting them to look into my matter seriously. But the customer service has not bothered to do this and again on Saturday 4th Feb, 2017 I received a bill with interest of $ 137.00 to the bill of $ 17.29. Please could you correct it as the customer service mentioned that they cannot see this bill on their system.

I do not want my credit score to be affected because of this. I would have to go legal ( meet with an attorney) if this goes on for more time. I rang up the customer service many times but they showed no response. Please help me out from this mess and it would be great if you would do the correction in the system from your side.

Hoping to hear a favorable response from you soon. Have a great day.

{The transaction history is as follows:
09/25/[protected], register 73, [protected] 6.35 PM, Cash $20.29, charge, $17.29, Change 3.00$, Drawer was Opened.} Newpark Mall Macy's.

Regards,
Meena

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3:47 pm EST

Macy's child's dress

I am from the UK came Xmas shopping in December. I bought a dress for my granddaughter for Christmas.
It has been worn twice and washed twice.
On the second wash the gold has come of the stars at the front of the dress but ok on the back.Photos attached. The dress is ruined.I can't take it back but are you able to replace.I can't find the receipt but have taken a picture of the label and your bag.
Hopefully you can help.
Denise Jones

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Update by Denise Jones
Feb 01, 2017 4:00 pm EST

Please use briansput@sky.com for communication

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10:26 am EST

Macy's macy's in store pick

I purchased an item to be picked up at the store. The item was purchased on 12/27/6. Due to to the holidays and the weather, I wasn't going to be able to pick up the item until the first week of January. I received an email saying if I didn't pick up the item, which was already charged to my account, it would be returned. I called and talked to the sales clerk and said I wouldn't be able to pick the item up until the 5th and would they be able to hold it and the sales clerk said that wouldn't be a problem and took my name. On the 5th, I went to pick up the item and after 40 minutes of waiting it was no where to be found and the manager said it was probably put back because they were doing inventory. Why did I only get a week to pick this item up which I had paid and I want to know where the item went when I called and asked them to hold it. If I hadn't already been charged for the item I could understand them returning it but they didn't hesitate to charge my credit card when I placed the order. Wouldn't that mean it was my item and I could decide what to do with it? I will never shop at Macy's again. No wonder they're closing so many stores. With customer service like this, who wants to patronize their stores

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pobarjenkins
Minneapolis, US
Jan 07, 2017 10:30 pm EST
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It's possible the items were in high demand. Did you ask them to be held for a certain time frame or until a certain date?

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7:39 am EST
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Macy's knowing that my store was on their closing list

I am a employee for Macys. I feel Macys knew my store was on their closing list way before they told us on 01/04/17. We were being led on that our store was one of the best out of 800 stores and that our chance of closing was not going to happen. Macys told the media in the Summer say July August 2016. They had their list. They led us on. They did not want us to quit and leaventhem dry for the Christmas season. Oh we got the official letter on 01/04/17. But wgat I am saying they knew way before and just used is employees so we would not leave. What can I do legally to fight this huge company that they were unjust and very infair and sekfish in leading us on. Please someone give me their input.

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pobarjenkins
Minneapolis, US
Jan 05, 2017 11:36 pm EST
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The store is able to notify you at any time they deem fit. Unfortunately it is not always what you need in advance, but this is the nature of businesses in retail.

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9:41 am EST
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Macy's continual billing after I closed account and paid balance in full

I paid my Macy's credit card off over 6 months ago and cancelled it. Since then I have received two more bills and have had to sit on hold for at least an hour each time for them to fix the problem. The last time I had to do it was around September 2016 and they apologized and said it was completely taken care of.
Today is December 28th and once again I received a bill for $13.00. My account number is [protected]. I am so frustrated with them at this point I don't know what to do.

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2:16 pm EST

Macy's credit card

I was pressured to apply for a credit card while buying one lipstick in NYC on vacation over three years ago and my credit scores tanked. Not only did they mail the card to the wrong address, they reported my payment of 30$ late and added late fees and interest causing my bill for the lipstick to reach over $100. After contacting the credit agencies and Macy's I am still unable to improve my credit. It is criminal.
Beware of Macy's and the Gap both have destroyed my credit rating despite my payment in full of each acct.
Cecilia

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Wine Is Good
Wine Is Good
, US
Nov 10, 2016 3:29 pm EST

How would they send a card to the wrong address? It goes where you put on your application. No one ruined your credit but you.

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2:49 am EDT

Macy's not in stock items

I made an order and later Macy's representative contacted me and said that my order was not available and offered to pick something else. So I made another order and later found out that it was also not in stock!
What a terrible website! Why don't they update their website more often, why are there items which are not available listed as in stock? I'm very disappointed. I don't want to waste my time trying to figure out which items are available!

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5:25 am EDT
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Macy's customer service

I have had much trouble with Macy's customer service last month, and after four failed attempts to place an international order, I sent them one last message trying to solve the situation, which I copy below. I never even received an answer from them.

"Dear Sir or Madam,

We are Brazilian customers who have tried to buy 20 products from macys.com in the last days, but the four orders that we have placed have been cancelled.

We made the first attempt through the internet (order # [protected]) and our order was cancelled. The second attempt was made by Macy’s employee Kristine Laurence, after we talked to her through the online chat, and once again the order was cancelled (order # MM16890103174).

After this we have called Macy’s four times and were transferred over and over again from department to department, from “.com” to “international” to “customer services” and back. These calls lasted in total over eighty minutes. Finally, after much confusion, bureaucracy, misinformation and redoing everything that we had already done many times, an order was placed for the third time and was cancelled, and then an order was placed for the fourth time (order # MM16890554093).

We have just received the information that this fourth order has also been cancelled.

Now we can no longer use the promo code which gave us more than USD 90 in discount, two of the twenty products that we were buying are no longer available, and there might no longer be time for us to try to place the order again because our family member might no longer be in the United States to receive the products when they are delivered.

Almost all of the products that we were buying are not delivered to Brazil (and if they are, shipping fees are much more expensive).

We are honest customers who have every condition to pay for the products we want to buy and we gave you all the information requested from us, at all times.

The final result is that we have lost a huge amount of time trying to solve this in the last few days, we are not going to receive any products and we are going to pay for a huge amount in international phone calls.

We are extremely upset about this situation, but nevertheless willing, for now, to solve these disagreements without resorting to legal action. We expect a response from you.

Thank you very much.

[protected]@gmail.com"

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12:51 pm EDT

Macy's $2 "minimum interest charge" fee

I had a zero balance on my Macy'c card prior to making a $37.44 purchase in August 2016. Received my statement in early September 2016 and they had added a $2 "minimum interest charge" fee so I now owed $39.44 for August purchase. Immediately paid the full balance including the mysterious fee and closed the account as it is wrong to charge interest if a balance is not carried. I pay off the card every month.

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dsdee
, US
Feb 21, 2017 8:15 pm EST

I missed a payment quite by mistake and incurred a late fee. I talked to CS and explained that I'm a long term customer and my payment record is exemplary; I pay them off each month. CS waived part of the fee and confirmed the amount due. I paid it in full. The next pay cycle, I get a bill with yet another late payment fee. What the heck? I paid it with full intention of closing the account. Today, with no recent purchases, they bill me for $2. Just because. This is absurd. I have a number of credit cards and I have never had an issue like this. I am closing the account and sending finely shredded cards to the landfill. This has got to be against the law.

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4:27 pm EDT

Macy's furniture delivery

On August 3rd I ordered a sectional from Macy’s. A beautiful full leather sectional with recliners, on sale for a mere $3943.93. (it was indeed a deal) I was given a date that they would be receiving it as 9/5/16. Ok I was not thrilled with the delivery but accepted it.
Now, I was also faced with getting rid of my current couch. Because scheduling the removal of the old and the delivery of the new involved coordination, I called Sears on the 22nd of August to see if I could get a date that would probably work for the removal people as well as for them, and was told that the receipt was moved back to Sept 10th. ? Why? They blamed the manufacturer for the date push back and said that no reason was given by the manufacturer.
I was told that I was not notified because the date was moved back only 5 days. The don’t notify unless its moved 7 days. I was also told yes after asking that if the date were to be moved back another 5 days I would not be notified because, well, it’s only 5 days even though the total would equal 10. The can keep moving back the arrival date to their facility indefinitely and not notify the buyer because of their silly policy.
When they refused to do anything about it because it was the “manufacturers date given” I called the manufacturer directly at the US office in California. I was told that the order had been shipped and received by Sears. They have had it for some time. It was shipped in a container and they have certainly had it for a while.
In reality my $3900 couch is sitting in a container at Sears and it’s not scheduled to be unloaded till the 10th. On my second call to them to let them know that they actually had my sectional, I was told it could take as much as 10 days or more to schedule a delivery AFTER they unpack it. That just moved my date back to the 20th! and, if that weren’t enough, it may be moved back once again by another 5 days.
Why don’t people tell the truth? I can work with the truth. I will NEVER, give them, another dime of my money for anything again.

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9:15 am EDT

Macy's an undersized king size mattress

Your list of categories that you accept for complaints. Do not include bedding.
We have not contacted the business, we just want to know if we have grounds for a comnplaint.
Thereby, I need to ask if my above reason is allowable for a complaint.
The King size should be:78X80 our mattress dimension's are:75.5X78.5.
All sheets and bed spreads are too large and do not fit right.
Appology for using Clothing, Shoes & Acc...

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JKWilliams
JKWilliams
, US
Aug 08, 2016 5:43 pm EDT

Sounds more like a queen size to me. Are you sure y'all know what your doing?

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5:07 pm EDT
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Macy's unauthorized use of credit card/identity theft

7-22-16 while reading my email I noticed that my Plenti points were fluctuating. I called Macy's American Express Credit Card and was informed that charges were made on July 16, 2016 for $122.91, July 18, 2016 for $308.35 and July 19, 2016 for $304.08 while $250.00 was pending as of July 22, 2016.
Please be informed that these charges were made without my authorization and without my knowledge.
The last purchase I made with this credit card for a total of $292.3 was on April 7, 2016 and was paid in full on May 18, 2016.

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About Macy's

Screenshot Macy's
Macy's is a well-known American department store chain that has been in operation for over 160 years. The company was founded in 1858 by Rowland Hussey Macy and has since grown to become one of the largest retailers in the United States. Macy's operates over 550 stores across the country, as well as an online store at macys.com.

The company offers a wide range of products, including clothing, accessories, beauty products, home goods, and more. Macy's is known for its high-quality merchandise and its commitment to providing customers with a great shopping experience. The company's stores are designed to be inviting and easy to navigate, with knowledgeable sales associates available to assist customers with their purchases.

In addition to its brick-and-mortar stores, Macy's has also established a strong online presence through its website, macys.com. The site offers a vast selection of products, as well as helpful features like customer reviews, product comparisons, and personalized recommendations. Customers can also take advantage of free shipping and returns on most orders.

Macy's is committed to providing its customers with the best possible shopping experience, both in-store and online. The company regularly updates its merchandise offerings to stay on-trend and meet the changing needs of its customers. Macy's also offers a variety of promotions and discounts throughout the year, making it easy for customers to save money on their purchases.

Overall, Macy's is a trusted and reliable retailer that has earned a reputation for quality, value, and customer service. Whether shopping in-store or online, customers can expect to find a wide selection of high-quality products at competitive prices, backed by Macy's commitment to excellence.
How to file a complaint about Macy's?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Macy's. Make it specific and clear, for example, "Incorrect Billing on Macy's Credit Card" or "Poor Customer Service at Macy's Downtown Location".

4. Detailing the experience: Provide a detailed account of your experience with Macy's. Mention specific key areas such as product quality, customer service, delivery, billing, or return policies. Include relevant information about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it and the response you received from Macy's. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Do not include sensitive personal information like your social security number, bank account details, or other confidential data.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Macy's. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it be a refund, exchange, apology, or other forms of resolution.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the information provided is factual and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the necessary fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Macy's or from other users who have had similar experiences.

Overview of Macy's complaint handling

Macy's reviews first appeared on Complaints Board on Sep 14, 2006. The latest review Lazy managers cover for each other in Otay Ranch Chula Vista, CA was posted on Jun 4, 2024. The latest complaint Order not delivered (air fryer) was resolved on Dec 22, 2022. Macy's has an average consumer rating of 2 stars from 824 reviews. Macy's has resolved 132 complaints.
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  1. Macy's Contacts

  2. Macy's phone numbers
    +1 (800) 289-6229
    +1 (800) 289-6229
    Click up if you have successfully reached Macy's by calling +1 (800) 289-6229 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (800) 289-6229 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (800) 289-6229 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (800) 289-6229 phone number
    United States
    +1 (513) 573-7912
    +1 (513) 573-7912
    Click up if you have successfully reached Macy's by calling +1 (513) 573-7912 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (513) 573-7912 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (513) 573-7912 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (513) 573-7912 phone number
    International
    +1 (888) 257-6757
    +1 (888) 257-6757
    Click up if you have successfully reached Macy's by calling +1 (888) 257-6757 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (888) 257-6757 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (888) 257-6757 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (888) 257-6757 phone number
    Credit Customer Service
    +1 (888) 822-6229
    +1 (888) 822-6229
    Click up if you have successfully reached Macy's by calling +1 (888) 822-6229 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (888) 822-6229 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (888) 822-6229 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (888) 822-6229 phone number
    Furniture and Mattress Customer Service
    +1 (800) 568-8865
    +1 (800) 568-8865
    Click up if you have successfully reached Macy's by calling +1 (800) 568-8865 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (800) 568-8865 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (800) 568-8865 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (800) 568-8865 phone number
    Wedding and Gift Registry
    More phone numbers
  3. Macy's emails
  4. Macy's address
    685 Market St., 10th Fl., San Francisco, New York, 94105, United States
  5. Macy's social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Macy's Category
Macy's is ranked 2 among 65 companies in the Department Stores category

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