Macy's

I have been dealing with a macys mistake for over 3 mths . I made a return by mail and i was supposed to get a credit back to my macys acct. Instead i was given gift cards and a certificate check. Ive been calling in every two weeks and still i haven't gotten all the credit back to my credit card and it appears as pass due because of non payment and its ridiculous that every agent i have spoken too is so incompetent that i am still dealing with this situation i will be contacting the credit bureau or an attorney to resolve this if macys doesn't due so. I cant make any purchases and my credit card is declined because of this matter.

Ordered mattress and new bed in August. I was told they were out and it wouldn't be available until the end of September. Right before the end of September, someone texted me from a warehouse telling me that if I didn't pick up my furniture by the following Friday, they would start charging me storage fees! I called and asked what they were talking about - that no one told me the bed was actually in stock now. After holding for more the ten minutes, the nice cust serv rep came back on the phone to tell me that actually, the bed would not be in now until sometime in October - the bed was backordered. October 15th came and went and when I called, they informed me that due to the high volume of orders for this bed., etc., etc., etc. No one called to inform me of this problem - I asked to speak to a Manager. The woman said there was no manager to complaint to. They are told to take down the complaint and when they have their monthly meetings, they will bring it to the manager's attention. I couldn't believe it! I canceled the order and Macy's lost about $1200. Because of this very bad experience, I will never order furniture from Macy's again. To not care enough to take a call from a customer is absurd and says it all!

I paid off my account ($72.82) in July 2015. You can imagine my shock when I received a $2.00 charge in August! I tried calling the number on my bill to no avail...no one is ever available to take the calls! I then purchased something for $3.32 and because I did not pay the $2 charge, the next bill I received was for $7.32! (the purchase and the $2 charge doubled)! I went to my local Macy's and spoke with 7 different customer service people and not one of them knew what the $2 charge was for. I tried 23 times to call the number listed on the bill and all 23 times got the same message "due to the unusual volume of calls we cannot help you at this time". I then wrote a letter and received a letter back saying "please contact us immediately at the below listed number". Well guess what? That is the same number I have been trying for 4 months now to get through to...I finally gave up and paid the stupid $7.32! I have not and will never again use my Macy's card but guess what? This month I received another bill for $2.00! Someone should report Macy's to the Better Business Bureau!

In April, my wallet was stolen. The thief went to Macy's and tried to use all of my credit cards, bank cards and pre-paid cards. Three of my cards protected me and did not allow the transactions. Macys allowed the thief to charge nearly $800. I contacted them with my police report and they never got back to me. Each time I called I was told to be patient. Now I am getting collections calls and they've added late fees. But whenever I called Macy's they told me not to worry. Now I cannot even get anyone to speak with me in the fraud investigations department and they keep sending me to collections. I am so distraught. It was awful having my wallet, credit cards, money, ids stolen. But now, the cost is close to $1, 000 and I cannot even get a human to help. This is not acceptable.

Unauthorized Credit Card charges. From Oct 3rd, 2015 to present I keep getting unauthorized charges on my credit card. I called to ask to speak with the fraud department; however, I kept getting passed around. Now the charges have sky rocketed to almost 2500.00. I call on the phone and I'm not even able to speak with a customer representative. I reported my card stolen along with driver's license and the whole bit; however, no one has contacted me about the fraudulent charges and I don't know who to contact at this point. It seems Macy's is their own world and have no repurcussions! I have now added it to the Identity Theft report filed with the police department.

I ordered furniture for a room that I was in the process of reflooring. The delivery guy told me not to worry, just call when I was ready and someone would come back out and assemble it. First rep I spoke to said no, we don't do that. Second rep said we do, but you have to call within 2 weeks. Last manager I spoke to said they were both wrong. Also, he would not give me the name of his manager. He said it was my fault for waiting 40 days. Sorry, next time I will cancel my vacation and try not to end up with a cast on my leg from a muscle tear so I call Macys in time.

On Sept. of 2015 I received a letter from a collections agency stating that I owed Macy's $200.93. I called them and asked for the details and reason for sending my account to a collections agency. They said that I was late on paying on my account. I explained that I paid off my account in Feb 2015 and had not used my card. I checked with Experian and found out that my perfect credit score of 920 went down to 698 because of a false reporting and screw up of my account. I was completely blindsided. I never received any statements from Macy's during the year. Now I can't get credit because of what they (Illegally) did. I never received any statement in the mail, never received a phone call or email or any contact of any kind stating that I owed them anything. This kind of consumer abuse should be illegal. One should be warned in advance that their credit is going to be ruined if they don't (or can't) pay their due. I don't care about any amount I might owe, as long as they retract the damage to the credit reporting agencies. I am very angry and won't do business with Macy's until this is corrected. They should not be able to get away with practice of ruining customers credit when it is their fault.

I canceled my account in July 2015 after paying in full. In September 2015 I received another bill for $6.00. Apparently a $2.00 "minimum interest charge" in assessed even on a closed account with a zero balance! Really Macy's? You would rather have my $6.00 than my hundreds of dollars of business each year? No wonder Macy's has to close stores. I will never shop there again.

9/16/2015, reservation: [protected], sale check: [protected]

bought a sofa at 9/112015 11:20 AM, my wife told to the sales Representative about a previous bad experience we had with delivery people . he promised it will not happen this time and put a note on his computer to make sure everything will go smooth with this order.
(Yeahh right) . we explained that our time is very precious, and we both work at very demanding jobs. thats why we scheduled a morning delivery for 09.16/2015 between 8:00AM-10:00 AM. left 2 phone numbers.
Actual result: The sofa didn't arrive on the time frame.
Macy's didn't call to tell they are late.

Called customer service twice, waited 15m on the waiting list and another 15m with the agent on the line to hear a lie that the truck had a flat tire (sorry don't buy that) and they are apologize .
Why macy's didn't call to tell they are late ? because our time does not count . when collecting the money everyone is nice, when it is time to provide service its a different symphony.

I wanted to cancel but I was told the sofa already in the truck and if I want I need to call a different number and reschedule ( again hussle that will waist my time)

We didn't born yesterday- we know when we are being BULL$#%.
I wonder if macy's will be satisfied if a customer who is constantly late in paying their payments tell them I apologize for the inconvenient ?

My wife has been working for Macy's for 15 years. She was fired by them
previously. I took her to The New Jersey Department on Civil Rights.
The assigned worker called the store and my wife got her job back
and her back pay. Now Macy's has hired some new managers who are
inexperienced, unprofessional and childish. My wife is the counter manager and they keep harassing her. Especially, her two floor managers. I'm waiting for wife to talk to the manager before I go back
to Civil Rights.

I wanted to warn people that the company Macy’s East Inc is bad company and the owners can easily change the conditions of your agreement with them. I worked for them 2 years and they suddenly changed my salary rate per hour. I found out about several weeks later, when I noticed that my salary became smaller. I asked the managers to help me, but they weren’t interested in helping me. Don’t work for these scammers.

On 8/20/2015, I made a credit card payment via phone to Macy's customer service. I got a confirmation number and now they are telling me that I never made the payment! After 2 hours on the phone with various customer service reps, and then finally with a supervisor, I hope the issue has been resolved. On Monday, we'll see if all has been resolved and that no interest or late payment has been applied to the account. We were told it would be reversed if that happened.

I work at a macy's store and it 's not all that is supposed to be, for one they pay their people below the min wadges and want them to work for peanuts, then they have associates who hide in stock rooms and sleeps and managers know and don't do anything to them. They have associates who work and don't get anything in return but a hard way to go. The pay is not what they say they gonna pay and the managers are rude, the store managers are the worst in this store. So sad that macy's treat they associates like dirt all the full timers and have new associates come in and they treat them like gold. I think some if not all macy's are racist because they treat they employes of afrcan amercian badly it s unfare.

I was interviewed Wednesday, July 15th for a sales associate position at Macy's. I was hired on the spot and signed hiring papers. I was told to come back that Friday for orientation. Upon arrival at my orientation I was told the position I was hired for was given to someone else and that I actually wasn't employed. Then I was interviewed again with the same exact questions I answered earlier that Wednesday. After, I was told I would be called if any positions opened up. In summation, Macy's appears to be incredibly unorganized and completely inconsiderate of potential employees time and energy. I have no further interest in working for this company and will never purchase from them again. Understandably, there's nothing Macy's can do to compensate my time and effort in this frustrating experience. However, I do suggest management not hire on the spot until they are sure the position they are hiring people for is actually available to avoid being unprofessional.

I have been a loyal customer of Macy's for over 10 years, spending an average approximately $2000/ year. On 5/26/15, my home was flooded in Houston. I called in to get a copy of my in-store receipts and they wanted to charge me $3 per statement month unless they received a request from my flood adjuster by fax/mail not e-mail. I refuse to trouble him as he trying to help people and at this time does not have the time to deal with this.
The customer service rep I spoke to was: Janet ID # [protected] (Supervisor). I am disgusted with Macy's lack of empathy and support. I intend to cancel my Macy's Amex which I spend $1000+/ month on and will never shop at Macy's again. I will be sure to share this information with everyone I know. If you are looking for a better experience go to Costco or Lowes - they have been great and on the day of the flood Lowes gave out cleaning supplies to help flood victims.

I opened a Macy's American Express credit card and used the account number from the card to submit payments. Then I started getting collection service calls about my past due payments.
When I explored the issue I found out that the credit card is actually tied to two account, one is for in store purchases and the other is for out of store purchases. Not only is this deceptive, but the account printed on the card is for out of store purchases.
Any payment made to the account printed on the card is credited to the out of store purchases.
On the web site you can see the two accounts, but only the last four digits, which means you can't see what account to send your payment to

I think this is a deceptive practice and is an excuse to charge late penalties and interest charges on the Macy's accounts.