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Macy's Complaints Summary

132 Resolved
677 Unresolved
Our verdict: With Macy's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Macy's complaints 809

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Newest Macy's complaints

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11:23 am EST
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I am a retired nurse and grandmother on a restricted budget. I was very excited to purchase patio furniture from Macy’s on September 8. The delivery of my furniture was delayed. Furniture finally arrived November 3, but instead of one table and 4 chairs I only received one table and one chair. On November 17 I was informed by email the rest of my order...

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2:18 pm EST
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Am considering canceling my Macys card and not shopping there ever in the future! I have had my Macys card for approximately 40 years and have been a good friend to Macys. Today I received a call that my account is past due. A late fee and interest were added to the total. As I told the one on the phone, I never received the bill for the 21.48 plus whatever...

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1:10 pm EST
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Macy's Diamond wedding rings

My husband and I purchased two diamond rings for our wedding from Macy's 75% off sale (5/21/2019 and 2/8/2020) Envisions LLC consignment Diamond Illusion Plate B for 913.89 and Royal Pacific Gems 14K WG RD Ring W/BEZ 2055.95. I found out just recently that they are worthless due to the fact that I sent them to Worthy to auction and Worthy informed me they wouldn't even take them out of the settings to appraise because they are worthless and not acceptable for auctioning. My husband and I thought we had bought something valuable and a investment, only to find out we have been cheated and lied to about the worth of these diamonds. Pure FRAUD ! We took them back to Macy's thinking they would be a reputable business and return our money, NO, they told us too bad for you suckers. I want to hold Macy's and the CEO Jeff Gennette accountable for the FRAUD. We are not rich people and want the money back.

Claimed loss: $ 2,969.84

Desired outcome: Our money returned for a product that was not as advertised. FRAUD committed by Macy's employees. Sam Marcus (Store Manager) and Thalia Angel (Manager) Nalini (sales associate)

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Harper “GOFOYOS” EU
, US
Feb 08, 2024 3:38 pm EST
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https://www.bbb.org/file-a-complaint

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4:12 pm EST

Macy's Online gift card

I purchased a 100.00 gift card on 10/30/2023; order #[protected]. My credit card used was charged immediately, as of today my daughter in law have still not recieved it. I called customer service three times the last time being today, the representative asked me to hold and never returned to the phone or called me back. I called CS on 11/10/23 and was told that the card would be expedited in 48 hrs., I was told today it was being processed. After I was told it would be expedited in 48 hrs. Macy's credited my card the 100.00 even with the promise of expediting the card.

What is going on there, your charging customers for products not being shipped which is incurring interest on the customer card.

Please respond to me at [protected] or [protected]@att.net

Thank You,

Byron Peters

Claimed loss: 1 $100.00 gift card

Desired outcome: No outcome at this time.

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1:52 pm EST

Macy's Online order on macy's.com Order # [protected]

Order # [protected]

You don't allow any changes or cancellations to an online order after only 30 minutes. This is unbelieveable! I was going to order via Amazon but decided to order from Macy's since I have my credit card with you. I ordered a baby gift online and within 20 minutes found out the receiver moved to a new address. I wasted time with the chat robot and by the time I got to speak with a live agent, the 30 minutes had passed. They would not update the address on my order or allow to cancel. So gift will arrive to old address and I'll lose my money. RIDICULOUS. I'm cancelling my Macy's card immediately.

It's completely unacceptable that you can't cancel or simple change and address on order that has not shipped. There's no way those 2 items were on a truck or packaged and labeled within 30 minutes or placing an order. I'll stick to Amazon from now on. Macy's is ancient history. Very disappointing.

Claimed loss: $27.39 Package will be delivered to an address where the recipient no longer lives. It will be a loss.

Desired outcome: I either need the order cancelled, address updated or a full refund for the loss.

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7:59 am EST

Macy's Macy's Thanksgiving Day Parade

Non-Binary Float? LGBTQ... presence in the family oriented parade? Enough of this woke agenda. Children will be present and families that want nothing to do with wokeness don't want to see it. Pull them out! I won't be watching, and I won't be shopping at Macy's any more, which I once considered a very family oriented enterprise. Your fear of being cancelled leads to this insanity. DO THE RIGHT THING FOR THE CHILDREN.

Wokeness has gone insane!

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1:06 pm EST
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I finally applied for a Macys credit card to take advantage of yesterday’s 25% TODAY if you apply. So I did. Thats when the nightmare began. I had a cart of over $300, applied for credit was sent to speak to a customer service representative, I proceeding to tell her personal information that I’d previously filled out on my application, I had to give her...

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4:23 pm EST
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Macy's Denial of worry no more warranty claim number c2925269

Bought Sectional with power recliners. Leftside recliner got stuck up. When looked underneath noticed wood loose which looked like rubbing against lower cover and zipper and seam torn. I put bolt back in wood and tapped on motor and it went down. I pulled wife's charger out of usb and noticed it was loose. My rightside recliner twists when starting to go up so figured would add to warranty claim since tech coming out. They said repetitive damage and won't fix. I just noticed damage on left recliner didn't know I have to inspect everyday. I sen't email to dispute and all they did was say same thing as what they sent from app. I called Macy's got transferred to another department and she called and repeated same thing and hung up on me. So spent money on warranty that can't use and when bought he said cover everything. Tech told me should be fixed common problem and have best warranty. He said don't give up should be warranty.

Claimed loss: they wont fix

Desired outcome: Fix

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3:46 pm EST
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Macy's Online order-[protected]

I received my online order consisting of two coats and both coats had the electronic tracking devices still attached. Now I have to take the purchase into the store or re-pack them and take them to the post office-wait in line and ship them back to Macy's only to have to wait for you to take off the devices and ship them back to me

Linda Browne

[protected]@yahoo.com

Desired outcome: I would like a response

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4:23 pm EST
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I made an in store purchase on Saturday, November 4, 2023 in Macy's flagship NYC store. Today, I went online and could see my online purchase from Saturday but not my in store purchase. After combing the website and reading the FAQ's, I finally reached out to Ara Mae D via the live chat option. She was in the chat with me from 2:55 - 4:09 p.m. and after...

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3:59 am EDT
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In the Ocala, FL store I've witnessed an employee harass and belittle other employees. This "man" has cornered women, bullied them, and has made derogatory remarks to other female coworkers. This is unacceptable. An employee should never feel uncomfortable to come to work. This employee also had a close connection with someone who was recently fired for...

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3:54 pm EDT
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Macy's Mislabeled comforter

We purchased a king sized hotel collection comforter according to the package and product number on the receipt. After noticing the comforter did not correctly fit the bed we identified on the actual comforter tag it is queen size.

This is clearly a labelling issue and should be handled as such.

Discussing this problem with customer service was disregarded because the 30 day return window had expired. Macy's should resolve this issue and take responsibilty. I have the purchase receipt and pictures to submit if necessary or will return to the store. This was an expensive purchase and is CLEARLY a labeling issue not a time return issue.

My email is [protected]@gmail.com

Tel.-[protected]

Claimed loss: $225.00

Desired outcome: Refund or exchange

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1:34 pm EDT
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Macy store lost me forever as a customer, been shopping at Macy since childhood began with 34th street store in NYC. its changing through the years, especially customer services. Quality no longer good merchandise, Jewely a joke and do not offer customer cleaning services, falls about and just not worth it. However, went into the store last Sunday bay...

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6:23 pm EDT
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On 8/13/23 I placed an order for 2 items, 1 blouse & 1 dress totaling $283.16. They both did not work for me so I sent them back (in the same box) on 9/5/23. I received an email confirming my return was received on 9/11/23 & my refund of $283.16 would take 3-5 days. On 9/14/23 I received a refund of $75.73. I decided to wait a little bit to see if the rest...

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2:40 pm EDT
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I was with my friend on Saturday the 14th at the Salem OR Macy's. She was asking a teller if she could cancel her pick up order since it wasn't ready so she could just purchase the items since she was in need of them. The customer service lady with a very snotty attitude told her it wasn't possible. She then said she would go ask and went in the back loudly...

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5:36 pm EDT

Macy's Order # [protected]

I placed an order for 2 shirts.

I only order shirts with a front pocket.

I always check the description for items ordered.

Both shirts showed front pockets.

Opened package, one shirt was correct. One was not.

The Alfani Men's Short-sleeve Beyo Geometric Print dose not have a pocket.

Was told by Customer Service, i'm not able to Return!

Never ever would have purchased knowing it did not have a pocket.

Desired outcome: Just want to return this Shirt.Thanks,Allan

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12:06 pm EDT

Macy's Billing Department

As a long time Macys customer I cant express the dissatisfaction I have with your company! On Sept 1 I mistakenly sent 16,760 payment which was 16592.40 too much on bill pay from Bank Of America on account number [protected]. I have called 6 times and was told that we would receive a refund check and then was told we would receive credit back on our Bank Of America

account. It has been a month and still have not received the 16592.40 that was promised to be refunded. Can you please have a manager or someone authorized to give me a call at [protected] that can take care of this issue immediately.

Thank you

Tracie L Galvin

[protected]

Desired outcome: Get our refund that is owed to us

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4:15 pm EDT
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Macy's billing

I am verity frustrated I am getting billed under two different account numbers A old account and a newer account the new account was paid off I am now being charged 5 late payment6s on an account I did not know I had.

I did not know the old account is active., On line under Macys is zero It is Macys responsibility to keep active balances posted. Also the customer service is handled by Chase not Macys. I could not get to speak to a Macys employee. The chase/Citibank employees I spoke to were both so rude, Macys should have their own employees.

Desired outcome: remove all late fees and display accurate due amounts on the online system. Train employees on customer service.

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10:38 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I returned an item bought online at Macys.com at the store. The refund was never processed. The method of payment was Klarna; however, Klarna never received the refund. I have opened a claim with Klarna about this issue. I have my receipt of the return and have contacted Macys several times and the issue is still not resolved. The customer service...

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11:10 pm EDT

Macy's Customer Service

Today is September 19th, 2023.

I was on the phone with a female customer associate this afternoon and I had a very unsatisfied and unpleasant experience with her. Her name is Imani. She told me she had sent me a QR code for a UPS return via email and it would take up to over 20 minutes for me to receive it. I did not believe what she said ---it would not take that long for an email to go through; lo and behold hours later I still have not received it. She also sounded unfriendly and argumentative. At the end of the call, she told me I could give feedback on her service; right after she said it, she immediately disconnected the call. Some of these online customer service people of Macy's are the worst compared to most other companies.

Anna

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How to file a complaint about Macy's?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Macy's. Make it specific and clear, for example, "Incorrect Billing on Macy's Credit Card" or "Poor Customer Service at Macy's Downtown Location".

4. Detailing the experience: Provide a detailed account of your experience with Macy's. Mention specific key areas such as product quality, customer service, delivery, billing, or return policies. Include relevant information about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it and the response you received from Macy's. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Do not include sensitive personal information like your social security number, bank account details, or other confidential data.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Macy's. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it be a refund, exchange, apology, or other forms of resolution.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the information provided is factual and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the necessary fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Macy's or from other users who have had similar experiences.

Overview of Macy's customer experience

Macy's, the popular department store, has been receiving a lot of negative feedback from its customers lately. Many have complained about poor customer service, long wait times, and unresponsive representatives. Others have reported issues with online orders, such as delayed shipping and incorrect items being delivered. Some customers have also expressed frustration with the quality of products sold by Macy's, claiming that they are not worth the high prices. Overall, Macy's seems to be struggling with meeting the needs and expectations of its customers, which has resulted in a decline in customer satisfaction and loyalty.
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Macy's contacts

Phone numbers

+1 (800) 289-6229 +1 (513) 573-7912 More phone numbers

Website

www.macys.com

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