Macy's
reviews and complaints

My husband and I purchased two diamond rings for our wedding from Macy's 75% off sale (5/21/2019 and 2/8/2020) Envisions LLC consignment Diamond Illusion Plate B for 913.89 and Royal Pacific Gems 14K WG RD Ring W/BEZ 2055.95. I found out just recently that they are worthless due to the fact that I sent them to Worthy to auction and Worthy informed me they wouldn't even take them out of the settings to appraise because they are worthless and not acceptable for auctioning. My husband and I thought we had bought something valuable and a investment, only to find out we have been cheated and lied to about the worth of these diamonds. Pure FRAUD ! We took them back to Macy's thinking they would be a reputable business and return our money, NO, they told us too bad for you suckers. I want to hold Macy's and the CEO Jeff Gennette accountable for the FRAUD. We are not rich people and want the money back.

I purchased a 100.00 gift card on 10/30/2023; order #[protected]. My credit card used was charged immediately, as of today my daughter in law have still not recieved it. I called customer service three times the last time being today, the representative asked me to hold and never returned to the phone or called me back. I called CS on 11/10/23 and was told that the card would be expedited in 48 hrs., I was told today it was being processed. After I was told it would be expedited in 48 hrs. Macy's credited my card the 100.00 even with the promise of expediting the card.

What is going on there, your charging customers for products not being shipped which is incurring interest on the customer card.

Please respond to me at [protected] or [protected]@att.net

Thank You,

Byron Peters

Order # [protected]

You don't allow any changes or cancellations to an online order after only 30 minutes. This is unbelieveable! I was going to order via Amazon but decided to order from Macy's since I have my credit card with you. I ordered a baby gift online and within 20 minutes found out the receiver moved to a new address. I wasted time with the chat robot and by the time I got to speak with a live agent, the 30 minutes had passed. They would not update the address on my order or allow to cancel. So gift will arrive to old address and I'll lose my money. RIDICULOUS. I'm cancelling my Macy's card immediately.

It's completely unacceptable that you can't cancel or simple change and address on order that has not shipped. There's no way those 2 items were on a truck or packaged and labeled within 30 minutes or placing an order. I'll stick to Amazon from now on. Macy's is ancient history. Very disappointing.

Non-Binary Float? LGBTQ... presence in the family oriented parade? Enough of this woke agenda. Children will be present and families that want nothing to do with wokeness don't want to see it. Pull them out! I won't be watching, and I won't be shopping at Macy's any more, which I once considered a very family oriented enterprise. Your fear of being cancelled leads to this insanity. DO THE RIGHT THING FOR THE CHILDREN.

Wokeness has gone insane!

Bought Sectional with power recliners. Leftside recliner got stuck up. When looked underneath noticed wood loose which looked like rubbing against lower cover and zipper and seam torn. I put bolt back in wood and tapped on motor and it went down. I pulled wife's charger out of usb and noticed it was loose. My rightside recliner twists when starting to go up so figured would add to warranty claim since tech coming out. They said repetitive damage and won't fix. I just noticed damage on left recliner didn't know I have to inspect everyday. I sen't email to dispute and all they did was say same thing as what they sent from app. I called Macy's got transferred to another department and she called and repeated same thing and hung up on me. So spent money on warranty that can't use and when bought he said cover everything. Tech told me should be fixed common problem and have best warranty. He said don't give up should be warranty.

I received my online order consisting of two coats and both coats had the electronic tracking devices still attached. Now I have to take the purchase into the store or re-pack them and take them to the post office-wait in line and ship them back to Macy's only to have to wait for you to take off the devices and ship them back to me

Linda Browne

[protected]@yahoo.com

We purchased a king sized hotel collection comforter according to the package and product number on the receipt. After noticing the comforter did not correctly fit the bed we identified on the actual comforter tag it is queen size.

This is clearly a labelling issue and should be handled as such.

Discussing this problem with customer service was disregarded because the 30 day return window had expired. Macy's should resolve this issue and take responsibilty. I have the purchase receipt and pictures to submit if necessary or will return to the store. This was an expensive purchase and is CLEARLY a labeling issue not a time return issue.

My email is [protected]@gmail.com

Tel.-[protected]

I placed an order for 2 shirts.

I only order shirts with a front pocket.

I always check the description for items ordered.

Both shirts showed front pockets.

Opened package, one shirt was correct. One was not.

The Alfani Men's Short-sleeve Beyo Geometric Print dose not have a pocket.

Was told by Customer Service, i'm not able to Return!

Never ever would have purchased knowing it did not have a pocket.

As a long time Macys customer I cant express the dissatisfaction I have with your company! On Sept 1 I mistakenly sent 16,760 payment which was 16592.40 too much on bill pay from Bank Of America on account number [protected]. I have called 6 times and was told that we would receive a refund check and then was told we would receive credit back on our Bank Of America

account. It has been a month and still have not received the 16592.40 that was promised to be refunded. Can you please have a manager or someone authorized to give me a call at [protected] that can take care of this issue immediately.

Thank you

Tracie L Galvin

[protected]

I am verity frustrated I am getting billed under two different account numbers A old account and a newer account the new account was paid off I am now being charged 5 late payment6s on an account I did not know I had.

I did not know the old account is active., On line under Macys is zero It is Macys responsibility to keep active balances posted. Also the customer service is handled by Chase not Macys. I could not get to speak to a Macys employee. The chase/Citibank employees I spoke to were both so rude, Macys should have their own employees.

Today is September 19th, 2023.

I was on the phone with a female customer associate this afternoon and I had a very unsatisfied and unpleasant experience with her. Her name is Imani. She told me she had sent me a QR code for a UPS return via email and it would take up to over 20 minutes for me to receive it. I did not believe what she said ---it would not take that long for an email to go through; lo and behold hours later I still have not received it. She also sounded unfriendly and argumentative. At the end of the call, she told me I could give feedback on her service; right after she said it, she immediately disconnected the call. Some of these online customer service people of Macy's are the worst compared to most other companies.

Anna