Lowe's review: Order pickup 1

“I ordered over $600 worth of merchandise for pickup at store 0181. I ordered it on the 31st with plans on picking it up on the 1st. it seems like I received a text for every item that was picked telling me it was ready. so my buddy brings his truck and trailer and we go to the store and are informed that half my order is at another store. when I asked why, I was told it happens quite often, and when I asked what they were going to do about it I was told that it's not their fault, it's .coms fault. my buddy asked her what does it say on your shirt? it says Lowes, we are in Lowes, the order says it was placed for pickup in this store. we are not here to point fingers but we would like a resolution. "We can't help as it's not our problem" so I asked for a manager who took forever to show up, and I asked that he please have the items shipped to my house at no cost to make up for the mix up. "I can't do that , it would be up to the store that has the merchandise to ship it and I doubt they would be willing to pay the shipping." in addition one of the fence panels they picked was a piece of garbage and it took another 35 minutes to get someone to replace it. by far the worst customer service ever!