Lowe's
reviews and complaints

6/20/2023

Approximately three weeks ago I noticed that the freezer was not cooling properly. At the lowest setting of 7 (4 is the factory default) the freezer was registering a temperature of 20 degrees. At the factory default of 4 the freezer should register at in-between 0 and 10 degrees. During the three weeks of this fiasco, I have had to keep the freezer at 7, which is taking up a lot of electricity just to keep the freezer at 20 degrees.

I called Lowes extended warranty number, and a case was opened. A tech came out and suggested a couple of replacement parts. Several days later the problem was not fixed (misdiagnosed) and I called Lowes extended warranty and opened another case.

Two weeks ago, a tech came out and stated that it looked like a compressor, condenser or evaporator problem. However, he stated that to do diagnostics he would have to tap into the compressor and if he did that the compressor would not be any good and that I could be without a refrigerator for a couple weeks or possibly up to three weeks. I told him that he should know that this was not an option. He stated he would call into the office for guidance. He then called me back and stated that the compressor, condenser and evaporator, along with necessary parts had been approved. He also stated that although Lowes offers that extended warranty on Amana refrigerators, A&E might not have the parts or would have to order like parts from a vendor they do stock.

A new appointment was made for June 19 to install the parts. The parts did not show up and I had to reschedule for this Thursday. I would think that with parts this critical to the operation of the refrigerator that A&E would have put and expedite on the UPS shipment, so the parts were on time.

It is now the 20th and all the parts have not arrived. One part arrived and it is from Whirlpool. If A&E is the contracted service repair company for Lowes, why is Lowes selling Amana refrigerators? I hope that the like parts work properly.

Another issue is that A&E has a time window of 8-5 making planning difficult to ensure someone is here at the house. I had to take two vacation days and will need to take another one on Thursday.

There are over 2,000 google reviews for A&E and they have a rating of one star. No company has an overall rating of one star. Lowes should think about hiring another service contractor. You never speak to a live person. Give their number a call and see for yourself [protected]. Although UPS comes close with an overall rating of 1.1. The perfect combination to deal with on one project.

Finally received the condenser coil (whirlpool) and compressor today 6/20. But the packing slips do not mention anything about an evaporator or service valve. Which is another screw up by A&E. I think they are in the box with the compressor and condenser, but without them being on the packing slip I do not know.

6/22 – a different tech called stating it looks like the evaporator was not in an existing box and that they would check on the status with ups and another appointment would have to be made. Another appointment was made for June 30th. Provided the replacement parts from Whirlpool are correct for the Amana refrigerator. The evaporator was just delivered with no prior tracking information sent to my email address. The evaporator was sent via ups surepost, which gets delivered to the local post office then the home address. The status of the tracking shows on the way, not out for delivery. Finally received notification that the package was delivered. Called the tech to see now that all parts appear to be here that the next appointment can be moved up to a date earlier than June 30th. I left a voice message.

6/23 – I left another message with the tech. Since the evaporator has been ordered I am unable to reschedule the appointment to a sooner date because I am directed to the a&e web site and when I input the service order, zip code and telephone number it does not recognize the data and directs me to call the service number which does me no good because the part is on order. I called the first technician and left a voice message hoping to have the appointment rescheduled for a sooner date. All during this time we have left our freezer and refrigerator almost empty. I was finally able to get to a rescheduling option via phone call by continuing to press various numbers. The appointment is now scheduled for 6/26

6/26 – tech replaced compressor and a couple of other parts; the compressor was the problem.

6/27 – after 27 days the refrigerator/freezer is finally working properly. Home Depot and other appliance vendors use local appliance repair companies. I WILL NEVER BUY ANOTHER APPLICANCE AT LOWES AGAIN – NEVER.

My order number is #779878801which was placed on June 25, 2023 for in store Pickup at Stockbridge 3505 MT. Zion RD. Stockbridge, GA 30288.

My order was suddenly cancelled without notice till I was getting ready to head to the store to pick my order.

My refund wont take place immediately. I was told by a mean customer service person who had no customer service manner to wait till I get my money back then go shop again. Well a mean one for sure who has no clue of my business being jeopardize because of Lowes unprofessional work.

Now I was forced to cancel my service to the customer because Lowes made me lost the deal. I lost $1000 of work benefits because of Lowes.

Not only they will work with me to find a solution for my issue I was rudely told to wait and that there is no solution for me. I am glad I saved my conversation with that unprofessional customer service agent: Kionye' and her supervisor Nike.

Lowes issued a gift card via email that states: Lost or stolen gift cards can only be replaced upon presentation of original sales receipt for any remaining balance.

Our card was stolen and used online for the balance of $1400.00 three days after our last purchase. We reported it to the police as Lowes said to do in order to get reimbursed. Now they say that it's up to the police to get back the money and not them. They will not stand by their commitment.

We have the original receipt that says the balance which is over $1400.00. Needless to say, it's extremely discouraging that a company that we have been purchasing most of our appliances and everything else will not stand by their customer.

Ordered the unit from Lowes on 6/10/23, came in a week later. Opened the box there was a dent on the left side of the door. Open the door to it there was a brown spot on right right side of the, and my wife tried to clean it. that would not get cleaned it looks like rust. So, went back to Lowes and explain the problem. Had to order another one and pay for it. The 2nd one was delivered to my house on June 19th. Open the box and looked for dents, did not see any dents, but there were 4 scratches going vertically in the front of it. Opened the door that there were brown spots all over the units, Looks like they run test wash and left the dirty water in the unit. I packed both units and ask my neighbor to help put them in my truck to return both unit back to Lowes. I have made 4 trips to Lowes which is about 10 miles from my house and I had paid the delivery guys $40 dollars in tips just to get a dishwasher. So my question to you is WHAT HAS HAPPENED TO MAYTAG.

My ticket number for purchase S1070rq3 4729285 trans [protected].

Purchased patio furniture seat cushions. Posted price showed item as clearance. Immediately after checkout noticed we were charged the full price and then returned to cashier for correction. Cashier sent us to Customer Service (at the other end of the store).

I took a picture of the clearance item tag and presented it to the Customer Service rep. Customer Service pointed out that the discount was for a different item.

I challenged that because the price tag clearly described the item and was posted on the shelf with the items. and I stated I thought the sales price should be honored.

The Customer Service Rep stated she didn't do it and that I should talk nicer to her.

I completed the return of the items and got a return receipt.

I asked for a manager and her name. The Customer Service Rep placed her hand over her name tag and told me "You go find a manager they would be wandering throughout the store somewhere."

I then proceeded back into the store and had another associate page for a manager.

The manager came to the front of the store and when we informed her of the situation, she then proceeded to tell us we should treat people better and that it is all about respect and then grabbed her name tag and declared her name is Zoe. and then dismissed out of hand.

I found out the Customer Service rep name is Zaya.

I found the whole situation to be very odd and disturbing and very offensive and humiliating.

I have been a long-standing customer of Lowes and at this particular Lowes (2dn Street, Edmond, OK) for over 12 years. I have never been treated like this ever before.

Where do you go for problem resolution if not customer service and or store management?

What does Customer Service Mean at Lowes? To refuse service and challenge customers on their behavior?

What is the purpose of Store management? To Dress down customers, reprimand customers, and challenge customers and instruct customers on behavior?

I have a 3-year-old riding mower with broken deck, went to Lowes to repair it since I had an extended warranty with a year left. Lowes picked it up we waited over a month and went to Lowes for an update. The mower was not fixed they said the repair would cost more than the mower was worth. All they would do was drop it back at our house still broken.

Bought a new applaince set from lowes in london kentucky on april of 2021. They informed me it had to he ordered and would take awhile to come in. I took possesion in august of 2021 and purchesed the assurant warranty from lowes. Now may 25 2023 the compressor goes completely out on my fridge. I called the warranty they said we will send out a tech. Guy shows up and notified me the compressor was bad and he doesnt service those. So i called lowes and informed them so they sent out another technician who gave the same diagnosis and he doesnt service them either. So i reached out to lowes again and they sent out a third technician who comfirmed compressor is bad and he doesnt service them. All of this required 3 days off work. So i called lowes back and informed them and they tried to send the first technician out again. I told them no i wanted a replacment so they escallated it to the research team to find me a technician. Not to my suprise they never found one either so. So they approved me to find my own technician which i coudlnt find one that did compressors. So i reached back out and they wanted to send the first technician back out and escallated my claim again its now june 22 almost a month with no refridgerator and they still wont offer to assist me in any way that helps they keep tryinf to send the first technician back out.

Shopping at Martell, Ca. online, found the perfect white screen door. Put it in my cart and paid immediately. $170.00

Going back checking my order noticed SC (South Carolina) HUH? Tried to address the situation immediately but was not able to. I cannot believe I made such a mistake.

Long story short, Lowes SC just deposited my payment. $170.00.

Is there any way they could ship the screen door selected? Or is it enroute? I'll pay the shipping if necessary. At the time of my order, it apparently went to SC web site because it was at the SC location.

Hopefully my HUGE mistake can be remedied. I'm so sorry.

Mary Van Duyne

22101 Allan Road

Volcano, CA 95689

My husband and I purchased an Arien lawnmower on March 30, 2023 from Lowe's along with the extended warranty.The lawnmower wasn't working properly, so we took it to Lowe's and had to exchange it on April 3, 2023 for another Arien lawnmower. My husband was mowing a lawn and the blade fell off. That was dangerous and disrupted his task of mowing the lawn. He used tools to place the blade back on. A few minutes later, as he was mowing the lawn the wheel came off. He had to once again stop. This has been an inconvenience. We took the lawnmower to Lowe's to get a refund on June 4, 2023. They told us we couldn't get one that we had to contact Arien for the warranty procedure. We had to then purchase another lawnmower that day (June 4, 2023) because the lawns had to be done. We don't want the Arien lawnmower anymore and it has truly been a struggle to have spent this much money on lawmowers. My husband and I are loyal Lowe's customers.

On 6/20/23 I purchased a Craftsman Lawn Tractor from the Pottstown, PA.

It was delivered today, and it will not start. The LED display shows LOW BATT and only clicks.

Called the Pottstown Store and when getting a person, I was passed to three folks and finally talked to the Manager there @ 2:30 today and told him of the situation I was in. He stated he was with a customer; took my info and said he would call me back.

This has been a real let down, I purchased the Craftsman 3400 ,54' cut tractor for my son and now he is unable to use it as intended. I live in VA and am unable to help, other than making the issue known. When I asked the store staff member working in inside garden, he told me that the battery is not warrantied. and that that's were "they" lose their money."

Hopefully MGR Mike will help me out.

I am a Veteran and I use Lowes for the go to place for L&G /Tools, Lumber

STORE #1886 INVOICE # 07064

ITEM# 4134465 CFTSMN T3200 24 HP KOHLER.

I spoke to a gentleman that was calling from Service pros. He was not really a person I wanted to speak to, but I did have a problem with him based on the fact that he states he stated he could give me $100 gift card to buy caulking to fix underneath my door jams that were cut too high that that’s all that needed to be done. I stated I did not want no hundred dollar gift card to repair the damages that were done to my door jams that need to be fixed and corrected.

During our recorded conversation, I did tell him that Matt who was sent here to do my flooring has charge me $250 cash to do my baseboards and that Matt was the one who needed to correct his damages that he did to my door jams. I also stated I spoke to my cousin when she came to visit about a couple questions I could not understand in my contact because I was looking at taking Matt to court (not lowes or service pros) for the $250 cash he had us pay him for putting in base board for that is not a job of Lowes. The gentleman I was speaking to stated he could no longer talk to me for I had a consultation with a lawyer, which she never even let me explain that she was here visiting me For she’s my relative and that she’s a child support lawyer, not a lawyer lawyer and that taking Matt to court was not part of Lowe’s contract are part of Lowes. If you listen to a recorded conversation, this gentleman was not out to help me get my issue was resolved. I attached just a few photos of door jams

So I purchased a set of Maytag Washer & dryer was selivered and set up, well the washer ran on regular cycle for 1 hour didnt release detergant nor fabric softner. Called for exchange delivery finally brought out a different set which was Whirlpool, the set up the washer but said they couldnt hook up dryer with old vent, left it in the middle of my hallway and never even plugged it in to see if it worked, Well after contacting Customer service I was told I had to hire a handy man to install a new vent, which I did I purchased a new vent and hired a handyman to install which was a $100 so after the installation was done dryer was put in place and plugged in, well the dryer didnt work at all! So going back and fourth with Customer Service, Store Manager and delivery a new order was placed for a plain GE set. Delivery was set for Friday June 16th after 4:00 pm which All of us agreed to due to me not being there in the morning, well I get a call from delivery that morning saying they will be at my home at 10:00 am which I explained that Customer Service and Delivery both confirmed it to be delivered after 4:00 pm so of course another lie from Lowes! then they said it was rescheduled to early Saturday morning to which was another lie, ended up recieving it on Sunday 18th after 12, which ruined Fathers Day plans, delivery came and tore out my newly installed vent, put tape over my camera at the door they came in at and the dryer has a big dent and scratches which I have pictures and also complained to delivery person, Customer Service and Statesville store manager, All they say is oh somebody will call me back, well nobody has called. I called spoke with several Personal and still nothing! On June 20th I get a call asking where the Whirlpool set was, explained that the delivery people took it when they exchanged for the GE WELL THEY DONT SEEM TO KNOW WHERE IT IS. I have called everyday asking for the District Manager's information but was told they cant give it to me. Lowes Customer Service, Delivery and Management are the worst people I have ever dealt with. My next step is getting in touch with CEO, IFMY PROBLEM ISNT RESOLVED IMMEDIATELY! Also delivery person calling my personal cell begging my to give him a glowing review twice, when he knows and seen and did the damage to my home and possibly the scratches and dents on my dryer.

We are an installation company for Lowes/ Handy. We arrived at a customers home on 3/8/23 at our scheduled time and the homeowners dog jumped up on the side of one of our work trucks repeatedly causing multiple scratches. Lowes stated this was a Handy issue however we are on a Lowes install. We received a claim #[protected] from Suzy Brunton and from a woman named Stephanie from the escalation department. I have reached out numerous times by email and have left Suzy Brunton numerous phone messages and have yet to get a response. We did what we had asked and provided pics, received a quote for the repair and now we are being ignored. Can someone assist?

Rob Shepard

Door Masters

[protected]

I ordered a Pit Boss 850 pellet grill today along with several accessories. When I placed the order at 5pm on June 20, the site said it would be assembled and ready for pick up in 3 hours and 37 minutes. Now my status says it will be assembled and ready June 24. This is absolutely absurd. I called the assembly director and the only answer she could give me was “our assemblers are there every day. That’s complete [censored]. Why, when I spend my money at your store am I mislead? I’d love to have an explanation for that. My order number is [protected] and I guess I’ll pick the damn thing up in a box and assemble it myself.

Was sent to lawnside from deptford to pick up fence posts on clearance. The employee from deptford called ahead. Apon arrival the price was not honored. Ok. The employee at customer service a petite black woman was nasty with me without explaining why it’s not honored. I asked for a manager, employee told me in advance he won’t help me. Manager Mike comes out being nasty and not explaining why the price is not honored. I explained the deptford lowes employee called ahead. Manager said I lied he won’t help. I said then call corporate. He said I won’t. I said what’s your employee s name he said I don’t know. Then Mike proceeded to get belligerent. We had a verbal altercation in front of children. If I were an employee of your corporation I would be fired for treating customers with no care like we were trash. I want Mike reprimanded this is customer service not customer degradation

In august of 2022 I purchased a frigidaire dishwasher at lowes. In april of 2023 the dishwasher broke. I called lowes and the sent me over to frigidaire. It was covered under the 12 month warranty. After 5 attempts for the appliance company to fix it, I called lowes back. They told me there was nothing they could do now im stuck with having to wait again for the appliance company to come out again..