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CB Appliances Lowe's 1021 East US Hwy 377, Granbury, TX, 76048, US
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Lowe's

1021 East US Hwy 377, Granbury, TX, 76048, US
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Lowe's - Washing machine

Escalate this: oct.23rd 2023 new amana washer/drier delivered to my home.Installer broke water pipe to washing machine. Shut water off at main. I was told repair done following day, tues.24th... Total misinformation. Was then, told 'i' needed to hire plumber, to cap off water pipe, if I wanted household water... So, I did just that... Then got a call tues.24th evening, that someone would be there to repair damage, wed.25th... He showed up, did good job... Then, washing machine wont spin/drain... Call lowes again... Scheduled mon>30th for repair or exchange, get a text that today sat.28th coming to take washer... What? So, call lowes again, cant find my monday 30th order... Omg, thee most horrific lowes experience... Been a loyal lowes customer, build a home with all lowes products, many many things... Sooo, disappointed...

Colleen st. Romain-[protected]

Desired outcome: Some compensation for this mis-communication,and inconvenience...

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Mr. Helpful
Los Angeles, US
Oct 30, 2023 8:11 pm EDT

Hi Colleen.

We're sorry for your frustration.

Please contact the location you're working with to make sure you receive the service you've become accustom to.

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