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Lowe's Complaints 2208

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I purchased a lot of home improvement items at the Lowes store in Bryant, AR. I was in AR for a short period of time for the purpose of doing home repairs. I own some rental properties and am a single woman in my 50's. On one of my visits to Lowes, one of the employees, Jeff Bowers, a manager of the home improvement dept, handed me his business card "No Job...

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I purchased a Samsung stackable washer/dryer from Lowe's in October 2009. I had purchased the extended 4 year warranty. In December of 2010 the dryer stopped working. It took them 10 business days to get a service tech over here to tell me it was a broken belt. He said 7-10 more days to get the part. After 7 days of no communication I called Lowe's service...

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Lowe's water heater install

Better check out the rules for installing water heaters here. The sign says 235.00 for a water heater install but it wont tell you that you also have to pay for a permit, a drip pan, new fittings, new hoses, 35.00 for an estimate that is non refundable. You are much better off to get someone from around the area to install it for you if you cant. Most local plumbers will do the job for about 150.00. By the time Lowe's is done with you you will have spent 800.00 or more for a 350.00 appliance. Don't purchase an extended maintenance plan. You are better off to just buy the next series heater up i.e. a 9 year rather than a 6 year since you wont have to deal with the crap from a second rip off. Oops forgot that you have to pay extra for pick up and if the location is elevated there is another charge as well as the headaches that go with hooking up electricity. Plan ahead because it will take you a half hour just to get the paper work done and then you still have to wait for an installer to call you and make an appointment to check out everything first. Then you go in to purchase everything. Hope you didn't need hot water for a couple of days. Just hire someone local and save yourself a lot of hassles.

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Lowe's horrible company

I went to Dallas, TX for my anniversary. I was scammed in a mall for Jose Eber hair straightener (paid $300 and when i flew home and went to use it, it didn't even work). I called the company that has the "lifetime warranty" and they wont do anything. They have email address, phone numbers, and mailling address but they wont reply to me about getting an exchange. Lowes Visa which is owned by the horrible company GE money, said they would dispute the charge and get me my money back. The gal at the kiosk lied to GE money about everything. I proved her wrong. I sent in all my proof. GE money said they would keep disputing the charge. All of a sudden it was back on my card again. I called again and they said not to pay it because they are disputing the charge again. Then another time i called because it was still on my statement and i was getting late charges. Then the guy on the phone told me that they sent me a letter stating that they can't do anything about the charge! So now I have a wasted $300 on a hair straightener that doesnt even work! I actually just paid the $300 on my credit card and canceled my card! Never do business with GE money!

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scmommyje
gaffney, US
Jan 02, 2011 11:52 pm EST

You should file a complaint against the company who sold you defective item with the BBB. The charge on your card is legit because you have the merchandise, service/warranty issues are the responsibility of whoever made/sold the device, not your card company

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Lowe's egg harbor twp.

Egg harbor twp>I 've worked with this company in many ways and closely w its associates for a very long time. I have been watching a spacific worker, manager.. being harassed horribly by upper managements zone / sales and l. p. and w no support from store manager or human resorses within the store over the course of the past 7 months. I speak to the employees on a regular basis and am friendly with most in the store at this location and discuss different things. this is one of the hardest working and knowledgeable employees I have ever seen in my time of working with this company. this person worked up to dept. manager from a service associate at a very quick pace. over the last several months I have noticed along with other associates @ that location that this employee has been targeted and harassed by senior managament almost like they are working together.. I dont think this employee in all the years I have been around this location had gotten a complaint from any customer or fellow associate at all. this worker is very sweet and polite and im sure may have gotten a few customer accomendations along the way. I feel like this store is a bunch of childish upper management that conspires agenst its employees. discussing, personal information, breaking confidentiality, as a matter of fact i've wittnessed it on many occasions myself. their behavior is very unethical. if corprate ever came into this location and asked the low management team about there concerns im sure they would uncover major problems complaints and harassing and degrading issues with upper management some individual upper management especially. if the regular employees were ever spoken to individually by corp. it would uncover a sespool of harassment misconduct and unethical behavior by upper management, lp inc. hr.. this store is a mess and totally a hellish place to work. but it seems the only way out is out the door.. its not a enviorment that empowers or encurages its employees in fact discuragement is all im sure they feel. I am of a different athnicity and have been degrated by a zone at this location even tho I am a reg consumer

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Lowe's substandard flooring

We purchase this flooring in april 2006. Flooring swelling at seams and it became very dull after wiping down with a damp mop like we were told to do. Frist a lowes rep. Came out and said the floor need to be replaced, then a company rep. Came out and said the damage was our fault. To look at the finish you would think we had alot of dogs and children running through the house, because of all the scrathes and nicks. I will never do business with lowes again because they did not back us up on this complaint. I recommend that no one should ever buy any pergo prodcuts.

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Lowe's John Deere riding mower

Sold extended warranty at the date of purchase 250. 00 dollars. 2 years after purchase needed warranty work on the handle of the deck of the riding mower. Rosencrans of N.H. John Deere did the work.. The work was done over 1 month a go. They will not release the mower due to Lowes extended warranty paying on half of the cost of repair and delivery to and from Rosencrans. Right now my riding mower is sitting outside in the snow. Many calls to Lowes but the pass the buck, you can not get a straight answer from the service people. They never cll back. I have heard to many times, this will be taking care of by the end of the week. Please to not buy extended service warranty at the end of the purchase, it is a scam, You will be sorry when you need to use it. Mark Pease

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NY Nicky
rochestser, US
May 17, 2023 9:21 am EDT

Lowes stinks fer service...I'm wheelchair bound and they keep making new appointments because they never show ! HA! (2 times goin on 3, do I Hear 4?)

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Lowe's compact flourescent lights

We purchase several Brights Effects CF lights from LOWES less than 2 years ago when we moved fron LA to TX. We used them in our kitchen (6) the advertised warranty is between 7 to 10 years and they only lasted 20 months. The average usage was 4 hours a day. We understand things go bad and nothing lasts forever BUT, a product that says they last 7-10yrs and only lasted less than 2 years. The cost of these bulbs is quite high and to have them blowing out all the time is an insult and outrageous ripoff. The government should look into this scam.

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Lowe's epp

I doubt any of you read your terms and conditions. Many of you don't even know how insurance / warranties / contracts work, but you'll b***h and moan about the service that your not paying for. Next time, don't buy the plan, wait just as long for service, and pay for it yourself. The plan basically is there to pay for the service.

I used to work for service advantage, and guess what. . 90% of you have absolutely no idea what you were covered for, or what you were actually entitled too. Thats not our fault, thats your fault. I've bought plans, and since i am an educated consumer, who takes the time to know what i'm buying, i've never had a problem getting things fixed through warranties or contracts.

And to those of you who think calling and screaming will get things accomplished. . . I have news for you. It wont! The plan is not there to make special exceptions. And everyone wants a special exception. The plan is not there to replace your machine because of your situation. And if you would take the time to read the terms and conditions you'd know when you're eligible for replacement. I got so damn sick and tired of being disrespected every single day. Especially when i have went over above and beyond for many of you to make sure your "problems" were taken care of. I have received numerous commendations from people and you know why. . . They let me help them.

That's the problem. You don't let us help you. And what's with raising hell when the representative you talk to doesn't give you their last name or other personal information? Company policy prohibits them from giving that out. And even if they could, it would still be a personal choice. There is nothing saying they would have to give you that information. That is information that you do not need to have.

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alanl715
Corpus Christi, US
Feb 07, 2014 10:56 am EST
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Extended warranties are a Rule no longer an Exception.
Gotta purchase them on everything --- TV, electronics, appliances
nothing lasts 20 years like it used to.
We are an authorized servicenter in Corpus Christi, Tx
and I have never encountered a negative on ANY extended
warranty we have ever dealt with...and we work for Lowes,
HDepot, BBuy, Sams, Amazon, and Walmart.
We also sell warranties by Warrantech.
Got a problem ? Call us [protected]

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michael louridas
Huntingdon Valley, US
Oct 24, 2012 12:04 pm EDT

Try hiring people from the U.S.A., You will hold on to your customer longer.
They also wanted me to bring in a tech. person at $180. This could all be done over the phone with a American tech.

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michael louridas
Huntingdon Valley, US
Oct 24, 2012 11:59 am EDT

I tried to contact any body t fix my C2000hp printer, 3 hours on the phone with some one from India, Could not understand his broken English, he gave up I gave up every body gave up. Thats one of hell way to run a business. No more hp products for me.

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JJ1960
Detroit, US
Jan 12, 2012 8:32 pm EST

Uuhh, yea I read the terms and conditions of the extended warranty plan I bought and it was still a waste of money. WHY ? Because of the incompetent warranty company personnel; that's why. Treated like a customer ? He _ _ no ! Collect a pay check whether the person on the other end gets their product fixed or not. Extended warranty plans are a WASTE ! Ponzi Scheme if you ask me. Feeding the pockets of the incompetent ! Save your money and pick your own service tech if/whgen the time comes your product needs servicing. At least then you can control who is going to work on your item and can determine if they know what customer service means. I'm certain extended warranty company personnel can't even spell customer service. You were berated probably because you derserved it !

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Lowe's combination windows

I ordered aluminum combination windows from the Stevens Point store and paid for delivery. The department manager took my order. He screwed it up. I still have the paper with my measurements to prove he was at fault for ordering windows that were to short. He refused to order the proper sized windows and take the short ones back, but he did arrange to send me expander strips at no cost. He stated he was too experienced to have made such a mistake. When he found out I had proof he made the mistake he became rude, disappeared, and I had to deal with underlings until I received the expander strips in the mail. Now, a month later, the snow is falling and I am freezing my butt off installing the windows. Yes it's late in the fall, but it took me a over a month to get the expander strips.

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Lowe's poor installation of pergo flooring

November 2009 purchased over $4, 000 in pergo flooring and installation.Contractor started mid November and finished mid Feburary .Incorrectly installed, floor is bowing and quarter round peeling .Have tried to get some resolution from Lowe;s, they all agree it's a poor job and should be re-done.I have unsucessfully to get them to do something.They come out and look but that's about all that they will do.I am at the point I am ready to hire an attorney and slap a law suit againest Lowe's.That seems to be the only way to get their attention.I will never do any business with this co.again.

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11:18 am EST

Lowe's bad service

Lowes installers have proven to be not well trained at thier job...for a 2 hour job it went on for 5 hours...and still not complete apromise to return on the 5th at 8am is the best i could do.

thr frustration and inconvenience this has caused has been over the top..This has happened twice with Lowes..I like the store and its products, but I am now afraid of the installers. I just spent a thousand dollars there on two purchases..most of it in cash..and this is what I get!

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Valerie
US
Oct 16, 2008 8:03 am EDT

How great of Lowes to pride themselves on a gurantee competitor Price Match. However, they are NOT willing to price match their own Store. That's right one Lowes has one price and the other Lowes a couple of miles down the road has another price - and guess what - they will NOT match it. So - I will take my business to your competitor instead.

Valerie
Valerie
US
Oct 24, 2008 9:53 am EDT

FOUR MONTHS AND STILL NO QUOTE!

June 15 I went to Lowes to purchase three, yes, three storm doors. Customer service in store was awful, but I'm a busy professional and my need for doors allowed me to overlook the lack of service in your new South Chicago City location.

I was told that I did not need to be home to have my storm doors measure. The crew measured. I went into the store the day after the crew measured � hard to get help and when I did, I was told no measurements were there and I would receive a call.

I never heard a word and called back a month or two later. Instead of measuring three doors, they measured one. The gentleman I spoke with promised to send his best person out. Again, at least a month passed and I never heard a word.

I called 1.5 weeks ago and again I was promised by Tom, the sales manager that he would take care of me. He did get someone out the next business day which was a week ago today, Monday. Tuesday Cora called to ask if I�d been measured, I told her yes and my long story. She said someone would call me back�.never happened.

Tonight I called and asked for millwork. I was on hold for 7 minutes before I called back and asked for store manager.

It was no surprise that when I did ask for store manager, the woman on the phone told me that it would be a while because three other customers were waiting to speak with her. Imagine that!

The phone attendant asked me what I needed so that she could prep the store manager while I waited, when I told her, she transferred me to Cora. Cora did recall speaking with me last week, but instead of working to get me a price and helping me to get three storm doors that I have been trying to purchase for FOUR MONTHS, she insisted that I stay with my original sales rep who I did not recall and who obviously forgot about me. She insisted. I asked to speak with the manager.

I finally got to speak with Tracy who promised someone would call me back��

Why should I purchase from Lowes now? Why should I have to go through any hassle of getting my deposit back from you or returning the hardware for the storm doors that I can not BEG you to sell me? Where is the SERVICE in your South Chicago City Lowes store!

Still in need of three storm doors!

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Forest
US
May 17, 2010 3:12 pm EDT

I have paid 4762.32 for windows from your company. i was suppose to get windows install last week which was the end of april. i was told the windows would be install starting may4th. today is may 5th. the worker promise me he would be here at 8:30a.m. 0n may 5th. it is 9:38 on may 5th i have not heard from the wroker yet. i got a call about an hour ago from lowes north in dothan, al. telling me the windows had left the store heading to ozark. no windows as of 9:41a.m.windows was estimated to be completed by [protected]. i ordered the windows on [protected]. it does not take two hours to get to my house from lowes north in dothan, al.

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Jam
US
Jun 22, 2010 2:03 pm EDT

The military id issued to me had no picture on it, I offered two different military id, s and a driving license with picture. You should either offer veterans a discount, or do away with it. Do not advertise like you are going to give discounts, then come up with some silly reason as not having your picture - what is wrong with picture on driving license.s, shame on lowes. This happened to me at lowes, franklin square in gastonia today June 8, 2010. The lady, s name is unknown to me, she opened a register to clear a line.

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Drill chuck holder
Neosho, US
Jul 13, 2012 11:11 am EDT

Service was bad

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Drill chuck holder
Neosho, US
Jul 13, 2012 11:08 am EDT

Bad service

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Drill chuck holder
Neosho, US
Jul 13, 2012 11:05 am EDT

I tried to call lowes store in Neosho Mo.I was put on hold forever.When I finnially talked to someone and they weren't able to find it and transferred me endlessly.I asked to speak to a manager and got the the Same roundabout.Nevergot what I wanted .I'm very up set.I called the Joplin store they were nice and let me talk To a manager and he gave me half off $.46 cents. Since I had to Come to Joplin.So Neosho sucks and Joplin is great. Thanks dw

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Cerberus047
Vincennes, US
Sep 01, 2009 5:13 pm EDT

Hmm i work at a lowes and I found that odd. I know customers I encounter everyday want a price match at another lowes store, and we have no problem giving it to them. We dont normally like to do the additional 10%, but if you ask most employees would be glad to give it to you. I find it odd that lowes in the same city have different prices on the same product. I have not encountered things like that. The people who ask me to price match are from way out of town, so i call the store to verify and then give them the price match.

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justin
Nov 30, 2008 5:45 pm EST

That's what you get for chasing after the LOWESt PRICE. Next time spend a little more money at a local store, and you'll get what you need in a timely manner. And you'll be pleased with the service. You think they pay that much less than the local businesses for the SAME products? They just pay their people less so they can afford the low prices. Poor moral=poor service. If you want superior customer service, then stop shopping at national franchises that would rather sell you a product for less than they pay just to put a local business under the ground. Don't believe that they do that? Make friends with someone who works there. They'll tell you they have hundreds of products that they LOSE money on. Even things like 2x4's and drywall.

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Lowe's waiting for free nail gun for one month

Sale paper advertisement stated buy 12 inch Hitachi dual miter saw and get a 2 inch Hitachi brad nailer free.We went to the Lowe's store before sale was over which was Sept 23.They said we could pick up nail gun on October 01.I called a week after pickup date and they said it had not come in.Then on October 9 we went to Lowe's and ask why it was taking so long.They called store on Dallas hwy and they had 4 at that store but they said we could not get one there, we would have to wait until they got some at that store.I explained to girl at inf desk we really needed it on the 9 but she said we would just have to wait.She was talking to someone named mark on the phone in store.The store where we bought this is on east west connector in Austell, Ga.We have bought many things in Lowe's including my Freezer, so I would appreciate an explanation on my email.( [protected]@yahoo.com. )We are very disappointed and was in Statesboro, Ga this past weekend and mentioned the way the Lowe's here in Austell has treated this matter.As of today Oct 17 we have heard nothing.We are very disappointed at the way this has been handled.Janet Willoughby.

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caiti
US
Jun 18, 2011 4:23 am EDT

When you see those magic words but this get this free everyone suddenly needs one. We give rainchecks but they're called "pick up laters" you but it now and pick it up later. You have to wait for the item to come in...just like every other customer in the state who ordered one. Hitachi couldn't keep up with the demand so everyone had to wait... if you didn't like it then why wouldn't you get a refund and purchase another kind?

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wotcustomerservice
Seattle, US
Apr 26, 2011 5:03 am EDT
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If it's something you need, and you can (allegedly) get a free one WITH the purchase of another item you need, do you go off and spend the extra cash on something you *could* get for free, or do you expect a store to have enough to cover each item they have for sale in the deal? She bought the required item, they should have had a nail gun in stock for each item in the flyer! Let me see if I can spell it out for you: This store has 20 miter saws on sale, therefore they should have on hand 20 nail guns to go with those saws, as per their ad. Now that they're also giving her the run-around and ignoring her, they have actually committed FRAUD.

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Lowe's declined check

on 10/25/10 we went into Lowe's to get some tools and other home repair items. My check was declined. I called Certegy and did speak with a real person who stated that my check fit a profile for fraud. They wouldn't authorize the check. This was ludicrous to me because I write personal checks at Home Depot, Nordstroms, Target or where ever. I do not write bad checks. I had never heard of these people before. I am now afraid to write a check. The representative suggested I use a more "secure" method of payment like credit card debit card or cash. I felt that she was a fool because those methods of payment are the most insecure. In fact my debit card was "skimmed" a couple of times. I could get knocked in the head for cash and credit cards have unreasonable fees attached to them. Cathy the rep told me there was no negative check writing history. So what's up with this? I submitted my driver's license.

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Lowe's wont help disabled people load

I am 100 percent disabled I was refused service at lowes after hours of trying to get some one to load my items I

gave Up If you are disabled and have been Discriminated at any of the lowe's home improvement stores

Also the way the stores are laid out are not Handi Cap friendly

Contact me

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Shaun Powers
US
Aug 06, 2022 7:54 pm EDT

They obviously do this at more than one store. Had it happen to me in Kona HI. Nothing is resolved. False statement

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Lowe's I was made fun asking for help

After buying the blackflag Extreme home insect control from lowes in hollister mo.

I contacted the company that made the product.

I told them the product did not work they advised me to return it to lowes.

At the service desk a employee ask how can i help you.

I explained my problem with ants in side of my home.

He stated to me that the experts and he will help.I told him and these two women the problem. the laughed at me saying we do not have ants in there homes.

i am disabled in a riding cart.All three of these employees made fun of me because for having ants.the never helped me and never returned my money on this product. not a very nice to shop.Ps. this is a Guaranteed or your money back product.

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Lowe's bad experience

On September 6th I purchased a Rubbermaid shed at lowes.com with a designated store at Nanuet, NY. For 3 weeks I have been trying to get this shed delivered to my house. During that time I needed to constantly initiate calls to the store, follow up and stay on top of things, only to find out, time after time, that customer service is a phrase that Lowes is not familiar with. For them I was no more than one annoying customer that they were trying to get off their back.

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Lowe's do not use lowe's for windows

Don't waste your time, money, and sanity - Lowe's is a nightmare. I had them replace a large window in my home. They messed up the order initially, forgetting to order interior and exterior trim for the window. So the window arrived at the store on 6/1 without those parts, delaying my installation. After weeks of useless, terrible customer service, the remaining parts finally arrived and my window was installed at the end of August. Yes, that's right, my window that I paid for in April sat in the Lowe's store for over 2 months waiting for missing parts. After it was installed, we discovered they were the wrong windows. I paid for grills between the glass, but that's not what we got. So now we had to have new sashes ordered to replace the wrong ones. After calling the store multiple times to find out when the correct windows would be available and getting NO ONE to call me back, I finally called the district manager for the store. He said he'd take care of it personally and get me the right product. I waited several more weeks, and finally the new sashes arrived. The installers came to switch them out, only to discover when they unwrapped the sashes that they had the wrong color grills. So here I sit, and the end of September, still waiting for the product I paid for 5 months ago to arrive. At this point I'm doubtful I'll ever get the correct items.

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Don Hamel
US
Mar 10, 2018 7:09 pm EST

We signed a contract with Lowes Nov 6th 2017 and here we are 16 weeks later and still dealing with their LOUSY CONTRACTOR, AFFORDABLE HOMES AND RENOVATING out of Inverness Florida. They replaced aluminum windows with Pella Vinyl windows. Their contractor didn'nt insulate around the windows, used interior product for an exterior application, in 12 weeks they spent 16 total hours at our home working, 2 hrs here 5 hrs there etc etc. Had little if any luck with the Lowes store on 90th Ave in Ocala Fl. If your thinking of going through Lowes buy yourself a gun and shoot yourself in th foot LESS PAIN
WE HAD MORE LUCK WITH CORPORATE HQ

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Windowless
US
Feb 26, 2016 2:19 pm EST

I know exactly what he is going through with Lowes. I ordered my window replacements in August 2015 and here it is the end of February 2016. Still do not have my project finished as they have damaged, ordered wrong configuration or had windows leak due to their installation technique. I am now on my 5th delivery attempt from the factory to get it right. Still have 4 windows to go. They have had almost zero communication with me unless I instigated it. The project became so bad that I drove to the regional managers office to discuss. Ridiculous that I had to pay everything up front and accept all of their failures. Based on their delivery times, I expect this to go into the 8 - 9 month of waiting. I will not ever use them again and will warn anyone to stay away.

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Anonymous Mom
Not Applicable, US
Mar 08, 2011 11:31 pm EST

Yes, sometimes installers do make mistakes when they order, they are only human. But most of the time it is a vendor or a store associates mess up. The installer just turns in the information to the store, the associate orders it. Remember that the installers for Lowe's are all subcontracted and they are not actually the people ordering your windows. It does seem to take forever to resolve a problem with an incorrect order with Lowe's, though. So sorry that you are having this issue.

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1:08 pm EDT

Lowe's stay away

In March 2010, I purchased a John Deere Lawn Mower. After three cuts, the discharge a assembly melted apart, I took it to Tonys Repair shop on 2400 North Harlem in Chicago. While cutting grass after a heavy rain hit submerged pipe and bent the shaft and blade accidently, to find that the part was not covered by warranty, A BRAND NEW LAWN MOWER INOPERABLE, very disappointed in companys policy in warranties, no consideration of replacement of lawn mower. Also I am disappointed in the quality of the lawn mower, any and all consideration would be greatly appreciated. I was coerced into purchasing this lawn mower by the salesman #1273647 not only did I purchase the lawn mower I also purchased the extended warranty to cover any possible damages. Money as you know is very hard to come by and personally I dont or cant afford to throw away $563.19. Please rectify this situation as quickly as possible. A PISSED OFF CONSUMER.

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SmileySunshine
Detroit, US
Dec 02, 2010 2:56 am EST

First off...I understand your frustration about the discharge assembly melting.
Secondly you hit a pipe. Of course that is not going to be covered.
If I buy a car from you and hit a telephone pole on the way home should you have to fix it?
Of course not. In my personal opinion I own a John Deere and will never buy any other model.

The extended warranties are fanatstic. As long as it is a manufacturer defect you are covered.They come and pick it up for you and redeliver it for no charge. Also you get reimbursed for your maintenance parts. Thats why the extened warranty through Lowes starts the day you purchased it. It covers the manufacturers warranty and so much more. Truely the extended warranty is worth it.

Once again as for your accident. It was your accident and not the mowers.

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NY Nicky
rochestser, US
May 17, 2023 9:34 am EDT

Lowesservice stinks...read on...

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JustHelping
US
Sep 17, 2010 5:25 pm EDT

I am an employee for Lowe's and regarding returning/exchanging the product, all power equipment is subject to a 30 day return policy. After that you must contact the manufacturer for possible repairs or replacement parts, they may even suggest a place you can take it to and send it out for repair. You will need to speak with them to receive more information. The extended protection plan kicks in AFTER the manufacturer's warranty expires.

Hope this helps! Good luck!

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1:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's lowes credit card

What a scam the Lowes No Payment/No Interest credit card is! It sounds great to the consumer in this time of need to purchase items for their home improvement at no interest for 6 months to a year but what they do is charge you all the interest at 23% from day 1 if the entire amount is not paid in full! Even if you have been making monthly payments.

I received a statement 1 month with a $500 finance charge!

Shady business. Shame on these credit card companies for doing this to people in this hard economic times.

I will NEVER shop at Lowes ever again. Thousands and thousands of dollars I spent there, never again!

Read full review of Lowe's and 5 comments
Update by MRad1976
Sep 10, 2010 2:09 pm EDT

Thank you for the comment. The reason I am upset is because I was making monthly payments above and beyond the minumum, never once late and they went back to day 1 and charged me interest from full amount. It is my fault for not understanding that part but it's ashame that these credit card companies are doing this. They should charge interests on the balance after the 12 months in my opinion.

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Disgusted at this practice
Palmyra, US
Oct 01, 2014 8:51 pm EDT

Just got hit with 1400.00 in interest charges on a promo for a fridge that ran me over 3000.00. I paid all my payments plus extra and they put it towards purchases made after the fact instead of principal. Absolutely disgusting practice. Bad enough my house flooded from Sandy, now we have to deal with this disaster!

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Nataliakorrr
US
Dec 29, 2013 11:35 pm EST

The Lowes credit service is using deceptive practices! Im contacting the better business bureau regarding the fact that they negate to give you a monthly summery on all your purchases . By doing that it leaves the consumer in the dark about what they purchased and also an account of the dollar amounts . By grouping the non interest account with the regular purchase amounts you cant figure out what your individual balances are. Every other credit card company gives you a monthly purchase account. Your unable to screen if your cards been tampered with if you cant see the activity. They are scamming many elderly people and women. Woman are the largest consumer group using Lowes. They need to be accountable to these practices! Please join to sue the company! nataliakorrr@hotmail.com

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Mark Siegfried
North East, US
Dec 20, 2012 6:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have the same problem with lowes. they charged me $1400 interest on a 4000 purchase in 6 months. I paid them $3000 and still owe them $3000, by the time I pays them off I will have been cheated out of $5000. This can't be legal. I think I'll just stop paying on the card and let them keep calliong me for the rest of my life. I will never buy another item from Lowes as long as I live. Mass law suit is in order . Please somebody get one going. These people are our enemies, they are the ones responsible for our economy.

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ForrestCo
Tallahassee, US
Nov 19, 2012 1:31 pm EST

Also, whatever you do never-ever use your Lowes credit card to carry no-interest promo purchase AND make regular 5% Lowes Card discount purchases. It’s OK to do one or the other but never carry both together. The reason is because when you make a monthly payment, even if it’s above the minimum amount due, even if the payment is enough to cover the 5% discounted purchases in full for that billing period plus the amount to cover any minimum amount due for the no-interest promo purchases, the amount paid for that billing period will be proportionately divided among all of your outstanding credit purchases. This will leave a balance due on the regular 5%-discount purchases which incurs an interest charge which easily offsets any 5% discount saving.

The same goes for returns. If you make a return of an item purchased on your Lowes credit card, and let’s say the item was purchased taking the 5% discounted regular-purchase deal, the return credit will be proportionately divided among your outstanding balances on both interest free-promo purchase and regular purchases. For this reason, your regular purchases balance will be higher that you would expect which will undoubtedly incur unexpected interest charges. In the last two to three years since I’ve had my Lowes credit card featuring the 5% discount deal, I have incurred more interest charges and been on the phone with GE Capital customer service than I have with all the other credit-cards that I’ve carry for over the last 30+years combined. Except for long term no interest promo deals, I always pay every credit-card in-full monthly since I have carried a credit card. With the Lowes Card, I would think that I was paying enough to not incur any interest charges, but for the above highly obscured reasons, I found that I was wrong. I even one had the GE Capital customer-service rep tell me that she wished that the payment credit terms were spelled out clearly as it would make her job easier. GE Capital not only needs to spell out the terms clearly on their website and on the printed statement, but also needs to allow the customer to direct which portion of your payment gos to pay down which purchases.

I did finally solve this problem today. I paid the total amount in full, even though I carried a number of interest-free promos with lot of time left, but it’s just is not worth the hassle of dealing with Lowes and GE Capital’s deceptive practices. From now on I’ll use my Discover Card do most of home improvement shopping at Home Depot and Ace, and Lowes can keep their so-call deals.

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fmustangsncats
Christiansburg, US
Feb 02, 2012 11:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I got a Lowe's credit card back in March of 2011 and purchased a washer and dryer. I had been faithfully making payments, plus paying extra to get it paid off before the 12 months/same as cash deal was up. Then, a few months later, I purchased a few other things for 12 months same as cash. Then, a few months ago, I purchased laminate flooring for 18 months same as cash. When I make my payments and EXTRA, this money is being distributed amongst ALL balances, not the one that's due by March 20, 2011! At this rate, no, the balance due March 20, 2011 will never be paid off. This way they can go back and charge interest from day one, and still get their money. When I make extra payments, I want this put towards the balance coming due FIRST! Otherwise, why am I bothering? I plan to call them today and go rounds with them. I know they will have some excuse and aren't going to budge. BEWARE! Lowe's credit card deals are a scam!

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About Lowe's

Lowe's is a home improvement and appliance retailer offering a wide range of products for DIY, construction, and home renovation projects. Their inventory includes tools, lumber, fixtures, garden supplies, and appliances. Services include installation, repairs, and project consultations. Lowe's caters to homeowners, renters, and professional contractors.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

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Overview of Lowe's complaint handling

Lowe's reviews first appeared on Complaints Board on Aug 31, 2006. The latest review 3 storage buildings I ordered 7/15/2023 was posted on Aug 4, 2024. The latest complaint Don't Buy Craftmen Lawnmowers was resolved on Oct 10, 2023. Lowe's has an average consumer rating of 1 stars from 2221 reviews. Lowe's has resolved 243 complaints.
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