North Wilkesboro, North Carolina
United States - 28656
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I doubt any of you read your terms and conditions. Many of you don't even know how insurance / warranties / contracts work, but you'll b***h and moan about the service that your not paying for. Next time, don't buy the plan, wait just as long for service, and pay for it yourself. The plan basically is there to pay for the service.
I used to work for service advantage, and guess what. . 90% of you have absolutely no idea what you were covered for, or what you were actually entitled too. Thats not our fault, thats your fault. I've bought plans, and since i am an educated consumer, who takes the time to know what i'm buying, i've never had a problem getting things fixed through warranties or contracts.
And to those of you who think calling and screaming will get things accomplished. . . I have news for you. It wont!!! The plan is not there to make special exceptions. And everyone wants a special exception. The plan is not there to replace your machine because of your situation. And if you would take the time to read the terms and conditions you'd know when you're eligible for replacement. I got so damn sick and tired of being disrespected every single day. Especially when i have went over above and beyond for many of you to make sure your "problems" were taken care of. I have received numerous commendations from people and you know why. . . They let me help them.
That's the problem. You don't let us help you. And what's with raising hell when the representative you talk to doesn't give you their last name or other personal information? Company policy prohibits them from giving that out. And even if they could, it would still be a personal choice. There is nothing saying they would have to give you that information. That is information that you do not need to have.
I ordered aluminum combination windows from the Stevens Point store and paid for delivery. The department manager took my order. He screwed it up. I still have the paper with my measurements to prove he was at fault for ordering windows that were to short. He refused to order the proper sized windows and take the short ones back, but he did arrange to send me expander strips at no cost. He stated he was too experienced to have made such a mistake. When he found out I had proof he made the mistake he became rude, disappeared, and I had to deal with underlings until I received the expander strips in the mail. Now, a month later, the snow is falling and I am freezing my butt off installing the windows. Yes it's late in the fall, but it took me a over a month to get the expander strips.
November 2009 purchased over $4, 000 in pergo flooring and installation.Contractor started mid November and...
Lowes installers have proven to be not well trained at thier job...for a 2 hour job it went on for 5 hours...and still not complete apromise to return on the 5th at 8am is the best i could do.
thr frustration and inconvenience this has caused has been over the top..This has happened twice with Lowes..I like the store and its products, but I am now afraid of the installers. I just spent a thousand dollars there on two purchases..most of it in cash..and this is what I get!!
Sale paper advertisement stated buy 12 inch Hitachi dual miter saw and get a 2 inch Hitachi brad nailer free.We went to the Lowe's store before sale was over which was Sept 23.They said we could pick up nail gun on October 01.I called a week after pickup date and they said it had not come in.Then on October 9 we went to Lowe's and ask why it was taking so long.They called store on Dallas hwy and they had 4 at that store but they said we could not get one there, we would have to wait until they got some at that store.I explained to girl at inf desk we really needed it on the 9 but she said we would just have to wait.She was talking to someone named mark on the phone in store.The store where we bought this is on east west connector in Austell, Ga.We have bought many things in Lowe's including my Freezer, so I would appreciate an explanation on my email.( [protected]@yahoo.com. )We are very disappointed and was in Statesboro, Ga this past weekend and mentioned the way the Lowe's here in Austell has treated this matter.As of today Oct 17 we have heard nothing.We are very disappointed at the way this has been handled.Janet Willoughby.
on 10/25/10 we went into Lowe's to get some tools and other home repair items. My check was declined. I called Certegy and did speak with a real person who stated that my check fit a profile for fraud. They wouldn't authorize the check. This was ludicrous to me because I write personal checks at Home Depot, Nordstroms, Target or where ever. I do not write bad checks. I had never heard of these people before. I am now afraid to write a check. The representative suggested I use a more "secure" method of payment like credit card debit card or cash. I felt that she was a fool because those methods of payment are the most insecure. In fact my debit card was "skimmed" a couple of times. I could get knocked in the head for cash and credit cards have unreasonable fees attached to them. Cathy the rep told me there was no negative check writing history. So what's up with this? I submitted my driver's license.
I am 100 percent disabled I was refused service at lowes after hours of trying to get some one to load my...
After buying the blackflag Extreme home insect control from lowes in hollister mo.
I contacted the company that made the product.
I told them the product did not work they advised me to return it to lowes.
At the service desk a employee ask how can i help you.
I explained my problem with ants in side of my home.
He stated to me that the experts and he will help.I told him and these two women the problem. the laughed at me saying we do not have ants in there homes.
i am disabled in a riding cart.All three of these employees made fun of me because for having ants.the never helped me and never returned my money on this product. not a very nice to shop.Ps. this is a Guaranteed or your money back product.
On September 6th I purchased a Rubbermaid shed at lowes.com with a designated store at Nanuet, NY. For 3 weeks I have been trying to get this shed delivered to my house. During that time I needed to constantly initiate calls to the store, follow up and stay on top of things, only to find out, time after time, that customer service is a phrase that Lowes is not familiar with. For them I was no more than one annoying customer that they were trying to get off their back.
Don't waste your time, money, and sanity - Lowe's is a nightmare. I had them replace a large window...
In March 2010, I purchased a John Deere Lawn Mower. After three cuts, the discharge a assembly melted apart, I took it to Tonys Repair shop on 2400 North Harlem in Chicago. While cutting grass after a heavy rain hit submerged pipe and bent the shaft and blade accidently, to find that the part was not covered by warranty, A BRAND NEW LAWN MOWER INOPERABLE, very disappointed in companys policy in warranties, no consideration of replacement of lawn mower. Also I am disappointed in the quality of the lawn mower, any and all consideration would be greatly appreciated. I was coerced into purchasing this lawn mower by the salesman #1273647 not only did I purchase the lawn mower I also purchased the extended warranty to cover any possible damages. Money as you know is very hard to come by and personally I dont or cant afford to throw away $563.19. Please rectify this situation as quickly as possible. A PISSED OFF CONSUMER.
What a scam the Lowes No Payment/No Interest credit card is! It sounds great to the consumer in this time of need to purchase items for their home improvement at no interest for 6 months to a year but what they do is charge you all the interest at 23% from day 1 if the entire amount is not paid in full! Even if you have been making monthly payments.
I received a statement 1 month with a $500 finance charge!
Shady business. Shame on these credit card companies for doing this to people in this hard economic times.
I will NEVER shop at Lowes ever again. Thousands and thousands of dollars I spent there, never again!
Recently at the Local Lowes I was looking For a piece of wire. After standing at the gigantic spool pressing...
We purchased 2 Harbor Breeze fans with remotes. I bought Energizer A23 Batteries, I have a home battery checker, both batteries showed excellent condition. I put them in the remotes and they both died within a day. I bought more bateries and they died with a day. I know it isn't the batteries, so it has to be something with the remotes. How can I get help on this?? Batteries are not cheap.
About 2 years ago I purchased several thousand dollars worth of Pergo and labor to install from Lowes. My husband was very ill at this time but the floors needed to be done. The store associates told me it was warrantied against pets, said nothing about it being a problem if a drop of water were to penetrate the seam but assured me I would be very happy with my choice. I have near 3000sq ft home with all but 2 floors being replaced with Pergo. Including my laundry room and kitchen. #1) After installing I found small chips at the very corned of some of the slabs #2 There was an area where they placed it incorrectly and replaced it which looks like a mending job #3 Door frame slabs broke or cracked within a week on two frames (sales manager told me she had this in her home and the door frame pieces were cheap and another manager told me my sliding door might have caused it to break. The door is at least 1" to 1 1/2" above floor.) #4 scratches were found on floor after Pergo inspectors came to evaluate. I had one Pergo inspector come in and there was no conclusive decision (to my knowledge) made. Another was called (at my request) and that is when I was given the final word they Pergo) would not stand behind there warranty because my dogs scratched the floor. So having that said Lowes would not do anything about it either. I had another floor contractor come in and he said they should have replaced the floor. But as I said at the time my husband was very sick and I coud not take the ttime to fight them with it any longer. Had I known about this site I would have placed my complaint long ago. I now am very anti warrenty replacemets. But I do make a verbal announcement to people I talk with about Lowes and Pergo. I know I have cost them 'several' thousands of dollars. I am not happy I have but I am satasfied.
I have been in this business for more than 7 years. I originally came over from Home Depot, which now is something I deeply regret! Prior to that, I worked in the restaurant business for about 10yrs., where at one point, I was a store manager.
The fortunate thing is that Lowes itself, is not a bad company to work for. However, my store / store manager is a diferent story! Prior to working in this industry, I ran successful, award-winning fast food restaurants with happy employees and even happier customers . I also held a couple successful sales jobs. In my entire work history, I have never come across a bigger ###, than Mark Gullotti. He is a poor leader by example, he treats his management staff like dog ###, and then can't seem to understand why the people he oversees, absolutely HATE HIM. And it's not just staff. I've had a few of my customers even come in and complain about his rudeness. Generally in the corporate world, you see a distance or lack of understanding between what actually goes on at the store level, and the "suits" as I call them. It's understandable that a "head-honcho" at your corporate office may not understand some of the day to day issues that go on in a store, but for a store manage not to understand it, is just rediculous. My problem really started when I began to have health isses. Since that time, Mark has made it his mission to make my life miserable in the hopes that I will one day quit. Unfortunately, I am not one of his "brainless pawns, that will do whatever he says. (especially if I don't believe it's correct/ ethical. Example: We've had several HR managers go through our store in the past few years, none of them lasting more than a year. Why? Well, because they weren't willing to sit and preach the policies to employees, while the store manager will overlook every poilcy and expect them to back him. Now, as far as myself..I have tried endlessly to move up within the company, I am one of the top-performers at my job within the district, but ther's one catch (or maybe a few) I'm brutally honest, I have missed time due to personal and family medical issues. -so accordking to them, I have an "attendance" issue. (even though I have have doctor's notes, hospital statements, and letters from my mother's oncologist!!!) Pretty unbelievable right?
If anyone else reading this has had a similar issue, please post something on here! I'm now in jeopardy of losing my job!
Did I mention that my "final" write up consisted of "punching in 10mins early 3 times in 2 wks, calling out one day, and being late one day, even though one of the managers was aware of the appointment. Now I'm being told I may lose my job/ be documented because I spent my 15 break out in my car, smoking.
Please help..do I contact the labor board<<<<<<<<<<<<<<<<
Blade arm on ceiling fan broke completely in half and slung the blade across the room against the wall and behind the television; lucky nobody was standing there as this was a very large blade and it put a hole in the wall. Unable to find a replacement part anywhere; HarborBreeze website is totally worthless. Lowe's was no help. Looks like I'll be purchasing a new (different brand) ceiling fan - this one was NOT old and rarely used.
Do not get your kitchen cabinets here! Lowes is horrible for installing kitchen cabinets! When my husband and...
To whom it may concern. I'm the owner of twin city remodeling and all my businees go'es through lowes, 3 months ago I had a remodeling project going on at cost of 27, 000.00 when it was time to do the painting, the paint came from lowes, monroe louisiana at that time the paint was all there and was correst when we were complete with that phase of the job we proceed to finish the rest of the project. The job was completed when the home owners did a walk through they had notice some painting needed some touch up, at that time I went to lowes and picked another gallon of paint, and yes I broght one of the cans of paint to the store that had the formula on it, the gentleman proceed to mix my paint, and ask me if I wanted the old can and said I did'nt need it. So I went about my way, and brought the paint to the job site which at that time one of my employees proceeded to do the touch up on 2 walls, about 2hrs. Later I went to look at the work that was done. At that time, I notice the paint was the wrong formula, so I took pictures of the work and brought it to the attention of the manger at which time he just gave the paint for free, now I was very unhappy, and angry because now I have to repaint both walls and pay the labor and the time I was losing. Now the cost to do this was$297.00 and feel that lowes should be held responsabile for the cost I had to eat. Now I would really like to hear from someone by phone and get the problem resolved. Now problem#2 this project was started on8/10/2010 and this time it was ceramic tile job and lowes sent the wrong flooring out, at that time we/twin city remodeling installed the floor later that nite the home owner called me to inform me that the ceramic tile was the wrong one so at that time it was to late that nite, and the next morning I went to the homeowners and the boxes with the item number did. Nt match the numbers on my sales ticket, so I went to lowes and ask to speak to a manger and explain to him what had happen, by showing him my paper work, and the tile and box # lowes manger refunded my money for all tile I had left and that was already down, that was it. Then I had to buy the correct tile. Now I really dont that the way u should thay, do you. So now i'm out that money because we had to remove the til that already strip the floor back down and start all over. After that it cost me money, and labor double the amount off that. Now i'm out a total of $667.81 which I should'nt be. So now I feel ur company should reimbure my company a total for both jobs is$964;81 I feel that is far. Now u do realize I have picture's and paid receipt that can back all my evindence. If we can resolve the problem I will be happy and will continue my buisness with lowes. Thank you ron beaver owner of twin city remodeling my # is [protected]
I would avoid dealing with this Lowes and possibly the entire company in general if the procedures followed by this store are indicative of company policy.
After purchasing a dishwasher with installation, we noticed about 2 days later that water was leaking from under the dishwasher and on to our brand new hardwood floors. Since Lowes outsources their installations to subcontractors to insulate themselves from having to deal with installation issues, I was immediately put in the middle of their blame game. They went back and forth between blaming the manufacturer, the installer, back to the manufacturer and that is where we stand now. As each day goes by, the water under my hardwood floor continues to damage and Lowes could not care less. They keep stating it is an insurance issue, I disagree. It is a Lowes issue. The right thing for them to do is to fix this now month old problem and let the lawyers and insurance companies sort out who is going to pay for it.
I will never buy a single thing from this chain again. I would advise you to avoid their installation services because if something goes wrong, you are going to be in for a lot of needless headaches.