Menu
For Business Write a review File a complaint
Lowe's Customer Service Phone, Email, Contacts

Lowe's
Reviews and Complaints

www.lowes.com

Learn how the rating is calculated

1.4 13 Reviews 2209 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Lowe's Complaints 2209

ComplaintsBoard
P
8:31 am EST

Lowe's Millworks not answering phone

Hi I needed to have a window installation and I called Lowe's in both Gautier and Iberville Ms. at 7:15 AM Monday (Nov 7th) and neither 1 of the associates, working in Milworks, would answer the phone. You cannot be very successful in business if you don't answer the phone for the customer! Having worked at lowes in Di Iberville for a number of years, 2,006-2,012, I know about answering the phone as we were expected to answer the phone within 3 rings! So what has happened at those 2 stores I have no idea but it's not very good! They should have at least answered the phone within 8 rings!

Just to let you know

Richard D. Vermeulen

Desired outcome: The outcome of simple you just have to have employees answer the phone as they are supposed to during normal business hours it is expected by the customer and it shouldn't be a problem!

Read full review of Lowe's
Hide full review
ComplaintsBoard
H
7:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's Custom Door Purchase

Paid over $7k for custom made front and back doors. Lowes delivered the wrong product with the wrong accessories--and it was damaged and over a month late. Lowes refused to provide a refund and refused to fix their error, instead trying to demand 20% restocking fee (for their mistake and damages), and trying to convince us to take something that didn't match. When we challenged the full amount paid with the bank, Lowes said it was delivered and accepted and installed even though they took the door back--thus making fraudulent representations to our bank. We now have to pursue them legally a year later because they still refuse to refund the money.

Desired outcome: Full refund as demanded in multiple demand letters.

Read full review of Lowe's
Hide full review
ComplaintsBoard
S
6:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's Refrigerator. Calling all day. Placed on hold. No one ever picks up. All food warm in the fridge and thawed and soggy in the freezer.

Purchased 07 05 2018. Lowes turnersville nj. Store 0751

Refrigerator 789508 lfxs28566m lg 27.7 cu, ft, fd llfxs2856

Extended protection 00/[protected]

731587 5 yr ext warranty

Samuel marquez 100 marquez lane, williamstow, nj

[protected] disc. New number [protected]

6 november 2022 refrigeratoter stopped operating all food destroyed. No one still has yet answered telephone

Desired outcome: replace

Read full review of Lowe's
Hide full review
ComplaintsBoard
R
6:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's Front door, sidelites and transom

I have posted this on Yelp! Tomorrow I plan to contact the BBB and then the Federal Trade Commission. Here is my Yelp! review...

You wrote a review for Lowe’s Home Improvement

One minute ago

1.0 star rating

11/6/2022

I ordered a front door, sidelites and transom on April 5, 2022 and paid $3539.67 in full. Due to supply chain issues the items did not reach Lowe's in Laurel, MD until August 24. I understood, all I needed was a nice enough day for the front of the house to be open to tear out the old and install the new, then I could paint the door. After numerous calls to Lowe's Installation Support, their installer finally called me in the first week of October. Unfortunately when he heard from me what was to be installed he told me he couldn't do that, but someone else will call. Having learned my lesson and entering the skepticism stage, I immediately called Lowe's to report this news. I was assured they would call the installers and I would receive a call soon to install. The call hasn't happened. I called back several times and as recent as the other day and always got the same story. Here we are, November 6 and no call to schedule with few days remaining for a comfortable installation. I told them I may ask for my money back if it doesn't happen soon, but that would leave me back to square one with the product sitting in the Lowe's store. They have changed installers from the company that measured. My guess is to save money, but definitely not customer service. I am unhappy as one might imagine.

Ronald Slurkanich

12912 Bay Hill Dr

Beltsville, MD 20705

[protected]

Desired outcome: I would like installation very soon on a day when the temperatures are comfortable so I can paint the door.

Read full review of Lowe's
Hide full review
ComplaintsBoard
D
1:17 pm EST

Lowe's Lowes rebates for samsung appliances

I have been trying to get my Samsung rebate for over a year. The last word I received from a Tier II rebate team member was that I was to receive the rebate. The last Tracking number i have is 843578. That email is dated Sept 14, 2022.

I still haven't received the rebate. Every time i call the rebate number I get connected with an out of country representative. I asked several times for a Tier II person and the last call, I asked for a supervisor in the US. I got a supervisor in South America that was cordial but didn't have any more information for me. She said I could not talk to a Tier II person nor could I talk to a US supervisor. They didn't take calls.

I have sent several emails to the Tier II email without any response.

Any suggestions. I wonder how many more people haven't received their rebates?

Thank you for your time.

Willard Sanders

344 Lakeshore Drive

Old HIckory, Tennessee USA

[protected]

[protected]@msn.com

Desired outcome: Send a check for $280.85 to me this week.

Read full review of Lowe's
Hide full review
ComplaintsBoard
C
11:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's Stair treads

We replaced our carpeted stairs with treads. Bought 500 sq feet of laminate flooring, replaced a bathroom vanity and 2 toilets. Well I can’t measure correctly and we needed additional stair treads for the landing. When I went back to buy 4 more, the price rang up $3 higher per tread. This was last Tuesday. They price matched. After hunting for my receipt for the other 14 treads, low and behold they rang up higher too. I took my receipt today to get the difference refunded, lowes refused. They said it was too long ago, September 28 and refused. So now I will no longer patronize lowes over their sucky policy and bad customer service. I do have appliance purchases coming up.

Read full review of Lowe's
Hide full review
ComplaintsBoard
T
6:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's Failure to honor a protection plan rebate

For 6 months I have been trying to get two rebates from our protection plan. The rebates are for water filters for our refrigerator. May. 2022, filed for rebate. Oct. 2022 filed for rebate. No rebate EVER received for either. The answer I get is always "we sent the emails to you with the rebates". I have never received any rebates. I receive countless email from friends, family. businesses, solicitors, everyone you can imagine, every day, Just like you. My email is correct, it is the only one I have, it is your system that is not functioning. I have spoken to South Africa. I have spoken to the Philippines. I get the same answers every time. My Claim numbers are as follows; 05/27/2022 #[protected] - 10/28/22 #[protected]. I have spent hours on the phone and waiting on the phone. Your email system is a round robin and you always end up where you started. I have a strong feeling all of that is by design. Send the rebates in a damn letter for heaven sake. How about you send me an email and see if it goes through; (alek. [protected]@tds.net) or call me - [protected]. My name is Alek Melnick.

Desired outcome: I want my damn rebates.

Read full review of Lowe's
Hide full review
ComplaintsBoard
J
12:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's pair of lawn rockers order #[protected]

Absent from carton were the instructions plus no nuts and bolts. Asked Lowes to send them Oct. 23, 2022. Told nut and bolts would be mailed on Monday Oct 24. Have not received yet. Wish to return carton for an unopened carton of same. Order #[protected] The side of carton was open upon delivery. Company should not deliver opened boxes without checking completeness first.

Desired outcome: Wish to exchange for a complete set to assemble.

Read full review of Lowe's
Hide full review
ComplaintsBoard
R
7:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's An appointment to have a measurement for a vinal flooring

I waited all afternoon for a person to come over from Lowes to measure my floor for a vinyl floor installation. I waited all afternoon on the day that the appointment was made and they did not show. Not sure If I can trust them going forward.

Robert Neveux

76 South Mast St.

Goffstown, NH 03045

[protected]@@comcast.net

The store is in Concord, NH 03301

Read full review of Lowe's
Hide full review
ComplaintsBoard
D
6:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's Product installation

I contacted Lowe's to purchase a Generac Generation for my home. I have had a Lowe's credit card since 2005. I have been a loyal Lowe's customer for much longer than that. All my home appliances have come from Lowe's. A Lowe's employee came to my home, inspected it, and gave me a price to install the generator. This happened about May, 2022. The generator was scheduled to be installed on Nov. 8, 2022. On Oct. 31, 2022 the contractor hired by Lowe's, Jeff Woods Construction in Crossville, TN, called me and informed me that I needed to contact my utility to determine if my gas meter was sufficiently large enough for the generator to operate. They said that my meter needed to be able to handle 650 btus. I was surprised and irritated that I, the customer, had to gather information that the Lowe's employee should have investigated. I called Knoxville Utility Board (KUB) and had to speak to numerous people before I got a call back. KUB informed me that my gas meter was rated at 400 btus. KUB informed me that the cost of having the meter changed would amount to several thousand dollars or about 20% more than I had agreed to pay for the installation. I called Lowe's customer service and reported my concern. Noone ever got back to me. I called the Lowe's installation department and finally spoke to Terrence, an assistant manager. He told me that there was nothing Lowe's could do. I asked about cancelling the contract. He informed me that there would be a 20% restocking fee which could be waived by the store manager. He promised to call the contractor to delay the installation and to call the store manager to inquire about waiving the restocking fee. He said he would call me back later that day. He did not. The next day, I called the contractor and they had not heard from Terrence, so I asked them to delay the installation. Then, I called the store manager at the Peters Rd. store. He said his name was Mike. I explained me issue. He made no comment and transferred me to a women with poor English skills. The connection was terrible. He offered no assistance. I asked to speak to her manager. After waiting on hold for 30 minutes or more, she came back on the line and said that manager refused to speak with me. This may have been Heather. The next day, Terrence called me back to say that the store manager had refused to waive the restocking fee. He said that Lowe's might offer me some compensation for the error after the unit was installed but refused to say what amount or that the restitution would even take place. Today, Terrence called me back. He said that the store manager and the regional manager had not only refused to waive the restocking fee, but that Lowe's would offer no help. He said that I must go ahead with the instillation and pay to have the meter replaced at my own expense. Terrence said that, if the restocking fee could not be waved, then Lowe's would refund any amount over the cost of the restocking fee. It turned out that this was not correct.

Although Terrence was always polite, he could do nothing for me. I asked him for the contract information for his supervisor. He would only tell me that her name was Heather. I asked him for the name and contact information for VP of the installation department. He declined. I asked him for the contact information of the Customer Care VP. He declined. I asked him for the contact information for the Lowe's CEO. He declined. I declined to have the installation done.

It is my position that the Lowe's employee, who provided the bid, should have checked the gas meter to insure it met the requirements for the generator. I KUB, Lowe's, and the contractor. The contract price was more than $11,000. I have paid, via my credit card, approximately $2,800 so far. I am in disbelief that Lowe's would treat a customer this way. Lowe's has refused all alternatives to charging me more than $11,000 whether I allow the installation or not. Plus, I will have to pay KUB $2,000 or more in order for the machine to even work.

Desired outcome: My outcome is cancel, waive restocking fee. Next, pay the restocking fee and refund any money above 20% restock fee. Finally, for Lowe's to keep money paid and cancel contract.

Read full review of Lowe's
Hide full review
ComplaintsBoard
M
5:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's WP refrigerator

Whirlpool refrigerator model#WR5571CIHZO4 was delivered and installed Oct. 9,2022 per Lowe’s. On October 21 at 1:47 am I heard water running. I got out of bed and found water all in my kitchen. I panicked and called 911. I didn’t know what to do. The policeman came and turned the water supply line off. My kitchen floor was flooded. I called Regent’s Restoration to dry out my floor. I paid 1250.00. I called Lowe’s to ask if they’re going to pay to get my floor dried and Damien said they would. We decided to do a swap out on refrigerators. I was told my refrigerator would be picked up Friday, 10/28, and a new one would be delivered Saturday, 10/29. But, they picked up the refrigerator on 10/27 without informing me and gave me a new refrigerator a day later than planned, delivered on 10/30. Therefore, was 3 and a half days without a refrigerator. I would like to be reimbursed for all the food I had to throw away. I have pictures of the flood and food to prove the claims. I will attach them below.

Desired outcome: Be reimbursed for food and dry out.

Read full review of Lowe's
Hide full review
ComplaintsBoard
C
3:56 pm EDT

Lowe's Customer service/delivery of a refrigerator

I purchased a Hotpoint refrigerator on October 28, 2022 from Lowe's. The sales person, Anthony gave me the ice maker boxed for me to give to delivery personnel that would be bringing the refrigerator out to my residence and installing it in the refrigerator.

The delivery person called later to tell me that delivery would take place on November 1, 2022 between 1:00 PM - 6:00PM. I confirm that time was good for me.

When the two non-English speaking men came to put the refrigerator and ice maker in, they said that it was the wrong ice maker and I would need to have plumber put a cap on copper line for water for the coil to fit.

They had me talk with English office person named Abraham. Abraham said he would contact Lowe's to get the right ice maker then they would return on November 2, 2022. A female called from delivery to set up time for 1:00PM on November 2,2022. I sat trying to reach Lowes over twenty phone calls that continually were dropped and never got through.

On November 2, 2022, after trying to speak to Abraham by phone. It was noted that he blocked my calls. So I texted him with no return answer as to what happen to the new ice maker and where were the delivery guys. By this time, it was about 3:15 PM.

I decided to go to Lowe's to speak to a manager. I went to customer service requesting to speaker to a manager. Chris P. said he could help. I told him of all previously described. He tried to reach someone in store and his call was dropped too. At this point I was frustrated and told him they come get the refrigerator and the ice tray from my house and return my money to my account. He said they would probably send a check. I told him I used my Lowes' credit card. He said some will call me to get the refrigerator picked up.

Someone called November 2 at 4:08PM from Lowe's delivery and left a message saying the earliest they had for pickup would be November 6, 2022, Sunday and I will get a call between 6 and 9 PM to give me the four hour window for Sunday the sixth. They stated if I had questions to call [protected]. when I called and selected #1 to speak, the call continues to drop. so no contact was made. On yesterday evening, No contact occurred with Lowe's delivery.

Lowe's delivery called today 11/3/2022 @ 2:14 PM and left message stating they have a ticket to pick up an icemaker from me on tomorrow and refunded and wanted me to return call to determine what time they could come to get ice maker. There's no mention of picking up refrigerator.

This has been so aggravating as a USAF disable veteran, having had two hips replacement in 2019 and 2021, I have to pay people to come to do things for me and that is costly. Just had to give food away from IAN because of electricity out for three days. And now this!

Desired outcome: Better telephonic serviceMy total refund returned to my accountAn Apology from Lowe's Company Delivery ServicesBetter employees who speak and understand English

Read full review of Lowe's
Hide full review
ComplaintsBoard
D
10:54 pm EDT

Lowe's Craftsman chainsaw

I purchased a new chainsaw and when I went to use it for the first time I noticed that what I read was it took 50:1 gas mixture but the cap said 40:1 mixture. When I went to add chain oil it had previously had oil in it and I thought that was odd. I followed the instructions on starting but it would only say on for a minute or less. I then became suspicious when I noticed small amounts of saw dust in various crevices. I then removed the top cover and there was saw dust everywhere and no air filter covering the carburetor. It was obvious to me now that this saw has seen some heavy action and cosmetic outer parts cleaned or replaced. The chain and bar were new so without really looking closely it appeared new but I now think it was really an older model made to look like what was supposed to be in the box. Crazy to think someone would do such a thing. Anyway it cost me a day of work and having to return the saw for a refund. I just hope this return doesn't go back on the shelf to ruin someone else's day.

Desired outcome: Should have taken pictures but I didn't. I did get a full refund as purchase was just a few days old. and I purchased another one but checked that it was really a new Chain saw by opening.

Read full review of Lowe's
Hide full review
ComplaintsBoard
J
3:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's Door install project id [protected]

I have ordered a customer bathroom door and two sliding doors.

The failed install happened on October 19th 2022. I called twice that day. I talked to two represntatives and they logged the issue. No one has called me back. It is now November 2nd.

I called again on October 31st. Talked to a new rep. Told the story again. I got no response or call back at this point.

The bathroom door was damaged with dents and fraying on the edges as it was not wrapped properly and took damage it looks like because it was in the back of a van that looked like a camper van from the 70's. This is what the installer showed up to install the doors in. Nothing against this nice man from the Ukraine, but the only way I could talk to him was through a translating app on his iPHONE. Not a good way to do business. I had very little communication that was helpful with this installer.

The sliding doors I ordered looked great and were wrapped and would have looked nice installed, but the installer was not told I ordered a track system, and he didn't have it and thus could not install them as a result. He took the brackets off my old doors and screwed them in the new doors and realized that my existing track made the doors too tall to install.

I have no one calling me back. I am paying for doors and nothing is installed. I do understand the large company you are and many customers and issues with installers, but I work in Customer service and I know this can be handled better than this.

I would like to kindly be reimbursed for my doors because at this point, this is a really bad experience.

It is a shame as I have used your company for much work on my old home and new home,

I think that this new company you use for your door installs is not good enough from a quality control, and communication standpoint to make the install happen correctly.

I am waiting for someone in Lowes to show that they actually care about a loyal customer who has spent thousands of dollars on many jobs with your company to answer my calls and emails and sort this out.

Also, I told the guys in the store they had my address wrong, and sure enough, the installer went to an address that I have not lived at for almost 20 years. The installer was demoralized when he showed up to do the install as he was at the wrong address.

Desired outcome: Reimburse me the entire cost of the project including the cost of the $35 measurement fee. I deserve to not pay a penny for this as it is easily the worst experience I have ever had.

Read full review of Lowe's
Hide full review
ComplaintsBoard
A
11:08 am EDT

Lowe's Disgraceful

Albert Bianchini

253 Lelia St.

Pittsburgh, PA 15211

[protected]

Mr. Marvin Ellison.

I had sent the following paragraphs to Mr. Marvin Ellison about my complaint of not receiving my refund for the work that was never done, apparently he just ignored what is this is terrible customer service.

In 2021 I had three fourths of my fence replaced with a vinyl fence, at that time I didn’t have enough money to finish the ¼ portion of my fence. So this year I went on Lowe’s website looking for a vinyl fence to match mine when I noticed that they installed fences and had the same kind of vinyl fence. I got a estimate from a Lowe’s representative Samuel Orr, his estimate was lower than the company I previews hired to do ¾ of my fence.. I gave him the okay to finish my fence, and that was my first mistake he insisted that I had to pay in full, and so I did I gave him a check for $2819.55 check # 7685 on 7-13-22 and that was my second mistake.

This has been without a doubt the worst experience I’ve had with an installer, he assured me that it would be done in 4 to 5 weeks it’s over three months and that’s still not install he gives me an excuse after excuse. I’m a disabled Vietnam veteran, I’m a life member of the Vietnam veterans of Pittsburgh, a life member of the DAV of America, and member of the American Legion. I informed many of my Vietnam veteran buddies of the ordeal that I am going through with Lowe’s installation, and they all insisted that I write a letter to you Mr. Ellison of my complaint, and to get a refund.

Albert Bianchini

Vietnam Vet. 66-67

[protected]@hotmail.com

Desired outcome: REFUND

Read full review of Lowe's
Hide full review
ComplaintsBoard
N
11:29 am EDT

Lowe's Rebate paint

Purchased Cabot Deck Corrector $199.99 with mail in rebate offer $40 gift card 6/22. Everything for rebate correctly submitted but rejected. 4 calls later to find out that computer issue not honoring customers this particular rebate but it was being corrected. Expect email re. Rebate 3-5 business days. They have told me that probably 4 times and no rebate honored since call after call to them. Now they are backlogged on rebates. It is November 1, 2022. NO REBATE! LOWES IS BEING VERY DECEPTIVE. They want customers to give up and roll over! Very poor customer service!

Desired outcome: I want my rebate! My pitiful $40 Lowes gift card! It is the point of the whole thing!

Read full review of Lowe's
Hide full review
ComplaintsBoard
A
7:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's Delivery disaster

I ordered a refrigerator online, it was three days late on the delivery date that it was given. When they arrived, they informed me that they don't disconnect the ice maker line from the old one. I am 60 years old, I know nothing about that kind of stuff, they refused to help me. I was not strong enough to unscrew it, so they told me to snip it off. So when I did that, water was going everywhere, they never told me that I had to turn off the water completely and on top of that, they would not help me to tell me which one it was until I became angry and demanded for someone to help me and they called someone on the phone. I worked for Lowes many years ago, what happened to Lowes customer service? I recommend that if your products are delivered, then a full service should be included. It was a big mess with no help from your delivery guys. Shame on you Lowes for not going the extra mile for your customers. And I found out that you use a 3rd party to deliver, how can you rely on them for your products (precious cargo)? You should be smarter than that. Shame on you!

Desired outcome: I would like an apology and a response to what had to endure. I don't think any of your customers should ever be treated in the manner that I was. You should never use 3rd party anything if your customers and products mean anything to you.

Read full review of Lowe's
Hide full review
ComplaintsBoard
R
3:37 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I called to place an order I gave the person on the phone my address (I live in nc) she put that I live in ga. I called fedex to fix the situation they said no problem it will be rerouted. I called this past saturday to have the 1800 customer service to double check she said yes it would be coming to my home again in nc. Guess what the package was delivered...

Read full review of Lowe's
ComplaintsBoard
M
1:38 pm EDT

Lowe's Delivery services

I bought a washer (or tried to) at lowes. The delivery date was moved back once - ok stuff happens. The second delivery date the driver calls and says they are 15 minutes away. They never show. The next day I get a call from lowes saying they got my damaged washer - I say I know nothing about it as no one ever called to tell me anything or that they werent coming. They tell me all they can do is refund and start all over again. I paid for part of it via gift card so when I asked about that they say I need to drive into the store if I want that money back. I say that is unacceptable. They then explain how there is no way to get it to me otherwise. I then explain how there are these men/women that drive around in white trucks with USPS on the side and that they actually would deliver something from the store to my house. After much back and forth and demanding to talk (unsuccessfully) to the store manager, they finally said they will mail a new gift card to me. I am skeptical I will ever receive it

1 - I would have liked my washer

2 - If I cant have #1 I want my money completely refunded without a [censored]ic discussion of how I have to waste an hour of my time driving to their store to get a refund all as a result of problems on their side

Desired outcome: 1 - I want my washer2 - If I cant have #1 I want my money completely refunded without a [censored]ic discussion of how I have to waste an hour of my time driving to their store to get a refund all as a result of problems on their side

Read full review of Lowe's
Hide full review
ComplaintsBoard
R
3:20 pm EDT

Lowe's Inventory never right

On 10/28 i visted a lowes store to purchase electrical wire but they didn't have it. I was advised that the salisbury, md store did. I called the store before driving there and i was advised that they did have what i was looking for. The next day i drove to the store 70 miles one way only to be told that the wire was not in stock. When i informed the associate that i had called the day before he advised that they hadn't had any of the wire in stock for weeks. He further advised that when i called the associate who took my call probably just checked the inventory and was to lazy to walk to the isle and check. That is apparently a recuring problem. I went on line while i was there and found another wire i could use which they showed nearly 200 feet in stock. The associate looked and couldn't find that either. Apparently they inventory system is all messed up. Thats nearly 300 feet of wire they are showing but don;t have. What are you to do can't call the store because they won't check and you can't trust the inventory they show on line. Start shopping at another hardware store i guess.

Read full review of Lowe's
Hide full review

Lowe's Reviews 0

Looks like Lowe's has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Lowe's, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Lowe's

Screenshot Lowe's
Lowe's is a home improvement and appliance retailer offering a wide range of products for DIY, construction, and home renovation projects. Their inventory includes tools, lumber, fixtures, garden supplies, and appliances. Services include installation, repairs, and project consultations. Lowe's caters to homeowners, renters, and professional contractors.
How to file a complaint about Lowe's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

Overview of Lowe's complaint handling

Lowe's reviews first appeared on Complaints Board on Aug 31, 2006. The latest review Custom mini blinds was posted on Oct 22, 2024. The latest complaint Don't Buy Craftmen Lawnmowers was resolved on Oct 10, 2023. Lowe's has an average consumer rating of 1 stars from 2222 reviews. Lowe's has resolved 243 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.4
7271 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Lowe's Contacts

  2. Lowe's phone numbers
    +1 (877) 465-6937
    +1 (877) 465-6937
    Click up if you have successfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (877) 465-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number
    Sales & Product Assistance
    +1 (800) 444-1408
    +1 (800) 444-1408
    Click up if you have successfully reached Lowe's by calling +1 (800) 444-1408 phone number 7 7 users reported that they have successfully reached Lowe's by calling +1 (800) 444-1408 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number 3 3 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number
    40%
    Confidence score
    Consumer, Commercial Business Accounts
    +1 (800) 890-5932
    +1 (800) 890-5932
    Click up if you have successfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 890-5932 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number
    Technical Issues
    +1 (866) 232-7443
    +1 (866) 232-7443
    Click up if you have successfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (866) 232-7443 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number
    Commercial Accounts Receivable Accounts
    +1 (800) 445-6937
    +1 (800) 445-6937
    Click up if you have successfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 445-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number
    Customer Service
    More phone numbers
  3. Lowe's emails
  4. Lowe's address
    1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States
  5. Lowe's social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 10, 2024
  7. View all Lowe's contacts
Lowe's Category
Lowe's is ranked 1 among 369 companies in the Appliances category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.