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Black & Decker Customer Service


Black & Decker, Inc.

701 E Joppa Rd
United States - 21286-5559

Customer Support Phone Numbers

1800 338 002(Australia) 2 0
+1 800 544 6986(USA and Canada) 7 1
+44 175 351 1234(United Kingdom & Ireland) 1 0
+43 16 620 080(Austria) 1 0
+33 472 203 977(France) 1 0
+49 344 452 2444(Germany) 1 0
+41 266 749 393(Switzerland) 1 0
+86 400 690 2821(China) 1 0
+81 359 795 677(Japan) 1 0
+65 63 097 266(Singapore) 1 0
+82 15 770 933(South Korea) 1 0
+886 229 994 633(Taiwan) 1 0
+66 22 209 944(Thailand) 1 0
+55 800 703 4644(Brazil) 1 0
+1 410 329 9151(United States) 1 0
+43 16 611 644(Austria) 1 0
+49 344 452 2666(Germany) 1 0
+41 266 749 394(Switzerland) 1 0
+66 22 244 446(Thailand) 1 0
6275 Millcreek Drive, Mississauga, ON L5N 7K6

United Kingdom
210 Bath Road, Slough, Berkshire SL1 3YD, United Kingdom

New Zealand
39 Business Parade N, East Tamaki, Auckland

Ober-Laaer-Straβe 248, 1230 Wien

Egide Walschaertsstraat 16, 2800 Mechelen, België

Czech Republic
Türkova 2319/5b, 149 00 Praha 4 – Chodov, Czech Republic

Roskildevej 22, DK-2620 Albertslund, Denmark

PL 47 / PO Box 47, FI-00521 Helsinki, Finland

5 allées des Hêtres, 69760 Limonest Cedex, France

Gewerbegebiet, 06682 Teuchern/OT Prittitz

1016 Budapest, Mészáros utca 58/B, Hungaria

Vimercate (MB) 20871 – Via Energy Park 6

Postbus 83, 6120 AB Born, the Netherlands

Postboks 4613, Nydalen, NO-0405 Oslo, Norway

ul. Prosta 68, 00-838 Warszawa, Polska

paço de Arcos e Caixas - 2770 071 Paço de Arcos – Portugal

Phoenicia Business Center, Turturelelor Street, № 11A, 7th Floor, Modules 20-21, 030882, Bucharest, Romania

C/ Berguedà, número 1 - Edificio Muntadas, oficina 6 - Parc de Negocis Mas Blau - 08820 El Prat de Llobregat (Barcelona), Spain

Box 94, SE-431 22 Mölndal, Sweden

Gewerbezone Seeblick, 3213 Kleinbösingen

8/F, Lujiazui Fund Building, № 101, Zhulin Road, Pudong New Area, Shanghai, 200122, China

1-11-22 Minami Ikebukuro Toshima-ku, Tokyo 171-0022 Tokyo Mountains Ikebukuro Building 4th Floor

280 Charoenkrung Road, Sampanthawong Bangkok

Black & Decker Complaints & Reviews

Black & Decker / black and decker handheld wet/dry vacuum

cphilli2 on Jan 10, 2019

I purchased this handheld vacuum to use for cleaning up cat litter and quick clean ups and when I got it at first it seemed okay the first time I used it. Vacuumed decent though suction was not great. My husband threw the box away thinking it was working fine, but the second time we used...

Black & Decker / weed wacker line

Robin Jackson on Nov 29, 2018

Hello I've used Black & Decker products since we bought our house over 25 years ago, and have always been reasonably happy with eveything. The only other time I had a problem, B&D quickly resolved it to my complete satisfaction. For the last couple months, I'm been having a problem with...

Black & Decker / vacuum cua525bha-xe

Ceciliay on Nov 28, 2018

Thought there was a missing piece in the box (Item 16) in the manual. Brought the item back to the good guys for a refund or store credit. The sales people there (At least 3 or them) had to scour through the manual to refer it to a super fine print in the appendix to show this particular...

Black & Decker / multi function drill as advertised in fb

aziz omar on Sep 25, 2018

Tool your reference : 80243669 I felt cheated when I received the product not as what I ordered (Black & Decker) some china branded. I paid RM299.00 which I recevied the amount is about less then RM100.00 . Only a drill in a small box. You can check your DHL delivery id; 5118091852316298...

Black & Decker / accident dû à l'ouverture de la boîte du robot culinaire acheté le 30 juin 2018 (lame du robot a tombé sur mon pied)

Eileen Madden on Jul 13, 2018

30 juin 2018 à 15:00 en arrivant à la maison: J'ai ouvert la boîte du robot culinaire, et en sortant l'appareil quelque chose m'a tombé sur le dessus du pied droit. La lame du robot n'était pas emballé adéquatement, elle m'a sectionné le dessus du pied droit, d'environ 4 pouces de long et...

Black & Decker / 36 volt lithium trimmer

Ddawid2018 on Jul 9, 2018

On February 3, 2018, I purchased a black and decker 36 volt lithium trimmer (model no LST136) from a sears store in cookeville tn that was clososing out all of its merchandise. For over a month, after the unit is full charged, I only get 4 or 5 minutes of actual run time while using the gra...

Black & Decker / blender model bl1821

Steve Culf on Jun 27, 2018

Needed to replace a 3 year old plastic jar base for the blender, as the plastic had separated. Finally routed to a site in the U.S. Lady was extremely polite but obviously embarrassed to tell me the price was $36.95 U.S. or around $49.00 Canadian! This from the official Black and Decker...

Black & Decker / handy vacuum cleaner

Vladimir Grach on Jun 25, 2018

My name is Vladimir Grach. I had a Black & Decker vacuum cleaner that started to malfunction about 8 months after it was purchased. The warranty was still valid, so I sent it to a Black & Decker service center located in 377 University Avenue, Westwood, MA 02090, USA for a replacement. I...

Black & Decker / faulty product - not charging

Herman750708 on Jun 5, 2018

Hi, I bought the DVJ320J Dustbuster last year in May '17 from Amazon. I've mainly used it to clean my car. However, the product stopped working, not charging at all. I am very disappointed in B&D as it's a very famous brand, but this product didn't even last a year. I always buy Black ...

Black & Decker / 2-1 cordless floor extension stick vacuum

Jackie58 on Jan 22, 2018

NO filters available anywhere in Canada or the USA not retail or in the warehouse. what a sorry company that doesn't sell a replacement filter. I have tried every store and warehouse in black and decker and they keep sending me the pre filter basket. I Want the paper replacement filter that...

Black & Decker / tr117 hedge trimmer

Richard78 on Nov 16, 2017

See photo of how I fixed that damned thumb trigger ... I ground a groove in it and inserted a nickel so it was locked into position to run every time I squeezed the finger trigger. Prior to this, every time I changed hands, I had to pull back the trigger with my thumb while also squeezing...

Black & Decker / vacuum cleaner

Hair.saif on Nov 8, 2017

I had bought a vacuum cleaner from Abu Dhabi in January 2017. After a 6 months use it was diagonised with motor fault by the region ( Coimbatore Orient service center). Though it is under warranty they deny to take the responsibility for the replacement of the motor. It is embarrassing to...

Black & Decker / smooth cut can opener

Gracemarie on Oct 26, 2017

Bought it thought it would be good being a black and decker product opened the first can ok, but the next 5 cans had to be cut open with knives or torn apart with vise grips. It will not cut the lid off. There are also slivers of metal sticking out along the edges where the opener run...

Black & Decker / coffee maker

Kathie Lonesome on Sep 12, 2017

Four months ago I purchased a coffee maker ( DCM100R / TYPE 1 ) & first the lid broke on one side & then the other side... Now it's leaking water on the bottom. I always use the timer cause I enjoy my coffee first thing in the morning, but when the water has leaked out everywhere, I don't...

Black & Decker / obsolete parts

tjfish94 on Sep 8, 2017

Hello, I have a Black and Decker CM1936 Type 1 36V 19in Mower that was purchased approx. 4-5 years ago and still runs great. The charger has been lost and looking to buy a new one I found that the charger and the battery for this mower are now obsolete. The only place I can find a charger...

Black & Decker / countertop convection toaster oven

LeslieMH on Sep 6, 2017

I just drove through crazy flood traffic to get into town to buy a toaster oven because my oven went out and I know I won't be able to find someone to install a replacement right now during this flood. I got home and opened the box to find the oven was very dented on the back. I took it...

Black & Decker / smooth cut one touch can opener

pieceofjunk on Aug 26, 2017

c an opener has stopped opening & turning!!! What a piece of crap!!! I am very disappointed with something that worked great for a few weeks!!! This is not how a company should make products, just to use a short time, then to throw the JUNK away in a few weeks!!! Your PRODUCTS are...

Black & Decker / customer service on bad 60 volt batteries

Timothy Theusch on Aug 20, 2017

To whom it may concern, Purchased a Black and Decker 60 Volt Weed Trimmer, extra battery and extra trimmer reels back on April 29th. Both batteries turned out to be bad which happens, not a big deal. Today is August 20th and still have not used the trimmer. After an all summer ordeal...

Black & Decker / mill & brew coffee pot

coffee drinker on May 29, 2017

I recently purchased the Black & Decker Mill & Brew. I liked the feature that allowed me to put my coffee beans In the same basket as ground coffee and the built in grinder would grind the coffee and then immediately brew. Sounded like a great feature. I was however, very disappointed with...

Black and Decker Coffee Po / refused to give me warranty

Isaac-Lew on Jul 25, 2012

I ordered a product from Black and Decker Coffee Pot. I used it only twice and after that it went on fire. I called to their customer service and asked what can I do with the above-mentioned problem but they told that I can do nothing as I have no warranty. They didn’t give me warranty at all. I didn’t notice it in time.