Menu
Black & Decker
Black & Decker Customer Service Phone, Email, Contacts

Black & Decker
reviews & complaints

www.blackanddecker.com
www.blackanddecker.com

Learn how the rating is calculated

1.4 79 Reviews

Black & Decker Complaints Summary

8 Resolved
71 Unresolved
Our verdict: With Black & Decker's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verify
Is this your company? Claim it and get a lot of features. Read more
Get notifications about new complaints and reviews of Black & Decker. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Black & Decker reviews & complaints 79

Sort by:

Newest Black & Decker reviews & complaints

ComplaintsBoard
Y
4:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Black & Decker - Black+decker portable air conditioner bpact14wt

Purchased a Black+Decker portable air conditioner from Amazon on 3/31/2023 for $483.82. The unit stopped working late July so called [protected] which is on the Amazon site but was told that I needed to contact Black+Decker since it was under manufacturer warranty. Number given was [protected]. On August 1, 2023, received an email from...

Read full review of Black & Decker
ComplaintsBoard
S
10:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Black & Decker Toaster oven/Air fryer bought at Walmart Supercenter. Model #TO3217SS

The door fell off & the oven is just about a year & 1/2 years old. It was purchased at Walmart Supercenter 3625 S. Federal Hwy., Boynton Beach, FL I just bought one as a shower gift & then read the reviews. Had I done that originally I NEVER would have bought one for a gift. The majority of complaints is that the door fell off. I just took out my Cuisinart toaster oven that I thankfully had not thrown away. Your toaster oven/air fryer definitely has a defective flaw. Which is sad because I really LOVED this oven

Desired outcome: I'd like a refund.

Read full review of Black & Decker
Hide full review
ComplaintsBoard
F
5:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Black & Decker CHV1410L Cordless Hand Vac

I own several B & D products: Cordless drills, Battery chainsaw, corded lawn trimmer and an older hand vacuum cleaner which wife says is not good.

I researched Hand vacuum cleaners in the 2021 Consumers Report, found a B & D CHV1410L rated very well so I ordered it through Amazon.

It arrived today and we find there is no wall hanger although the tool has a receptacle to mount it. A computer search shows it is available from a third party on Amazon for $16,99!

So the unit is to just sit loosely on the charger with no support to keep it in place or from getting bumped and falling over?

The wall mount is just a piece of plastic.

I am disappointed in this decision to not include it with the unit!

Farrell B Gunelius

Read full review of Black & Decker
Hide full review

Is Black & Decker legit?

Our verdict: Complaints Board's thorough examination reveals Black & Decker as a legitimate entity with notable strengths. Despite a 10% resolution rate on customer complaints, which invites a closer look, Black & Decker stands out for its commitment to quality and security. Clients considering Black & Decker should delve into its customer service record to gauge compatibility with their expectations.

Black & Decker earns 91% level of Trustworthiness

Perfect Trust Endorsement: Black & Decker achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Blackanddecker.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Blackanddecker.com you are considering visiting, which is associated with Black & Decker, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Black & Decker as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Black & Decker website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Black & Decker has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 79 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Black & Decker. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
A
3:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Black & Decker Repair not followed through

Their customer service team is completely useless. I sent in my portable air conditioner for a warranty failure on June 29th. It is August 3rd and I have not received any communication regarding the replacement. It is now past the original window of expectation to have this resolved. I have spoken to multiple agents over the phone and over chat who have all not had any information for me, and simply told me they would escalate the issue and contact me when they hear something.

Why is this taking so long? Why can't a different unit just be shipped to me? Why has this issue gone from being handled by warranty repair to customer care and still has no change in results? I have not been given answers at all. Every time I try to get answers each agent simply thanks me for calling and hangs up. At this point, I don't believe the products are worth purchasing ever again given how HORRIBLE this whole process has been, which is impressive because I used to work for Apple in their warranty repair department.

Desired outcome: I would like an apology. I would like an answer to my questions. I would like my portable a/c unit REPLACED like it was supposed to be, over a month ago.

Read full review of Black & Decker
Hide full review
ComplaintsBoard
G
12:54 pm EDT

Black & Decker power hedge trimmer

2nd time I used it and an 1/8 branch stopped it. Now makes sound, but trimming bar is now stationary.Very disappointed, this is the only black and decker tool that has ever failed me. I that involves going all the way back to my childhood. This wasn't the most expensive trimmer out there, but I'd rather pay a little more for one that doesn't break so easy.

Read full review of Black & Decker
Hide full review
ComplaintsBoard
L
6:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Black & Decker Warranty claim

The air conditioner was great until it stopped working after 2 months. The blower motor stop working. Getting the warranty claim going was difficult for the begining. It has been with Black + Decker for over 4 months with no resolution in sight. The customer service is the worst I have ever encountered. Every week they tell me to call next week. They offer no help and have no answers. I am at a loss. In speaking with one of their representatives it was apparent that this is an issues for many many people. They just don't care about their customers. I feel that just want drag this out till people give up.

Desired outcome: Send me a replacement

Read full review of Black & Decker
Hide full review
ComplaintsBoard
J
7:51 am EDT

Black & Decker Strimmer

I had a Black and Decker strummer which broke under fair wear and tear. I was pleased when it was replaced free of charge; I had only had it and used it for a few months. I am however today less pleased; the replacement strimmer broke just a few days outside the warranty period of the original strimmer, but still within the two years of the replacement one.

Customer service are not prepared to allow any latitude or tolerance to their guarantee policy to allow for this situation.

I feel that they could and should honour my complaint.

Desired outcome: A replacement strimmer would be nice.

Read full review of Black & Decker
Hide full review
ComplaintsBoard
E
8:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Black & Decker 16" TB 25CC CS TRIMMER

I purchased this trimmer on 08/08/22. Since I was in the process of moving I only used it twice. Both times I had trouble starting it once it got hot. Meanwhile I moved. This spring I got it out and same thing. It would start when it was cool but if you had to string it or gas it up, you could forget about it starting back. I returned it to Menards who refused it because it had gas put in it. It was sent to Kenny Queen's Hardware where the warranty work is done. After 2 weeks we go pick it up and they say it was the ignition module. We get it home and I used it until it ran out of gas. Went to start it back up and it would not start. Procedures for starting was followed to the tee!

Desired outcome: Either fix this one or get me a replacement as it is desperately needed.

Read full review of Black & Decker
Hide full review
ComplaintsBoard
E
2:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Black & Decker Electric Frying pan

I needed a new frying pan after the old one died. So I bought another Frying pan.

The plug does not seem to be making proper contact and when you do get it in tight . I am very disappointed since I had one for years,As a elderly person I should not have to put money for a product that does not work.

The element once you manage to make contact takes a long time to heat up.

Desired outcome: replacement of the product or a coupon for another one.

Read full review of Black & Decker
Update by Eleanor Eyre
Mar 27, 2023 2:42 pm EDT

I am disappointed in the product.

Hide full review
ComplaintsBoard
J
10:50 am EST

Black & Decker Vacuum cleaner

I purchased a vacuum cleaner on Amazon and the motor started overheating and clicking off after just a few months of use. I was referred to ctnovatechsupport the “3rd party” for replacement in October. In December after several follow ups they offered a refund. I did not get replacement or refund. Black and Decker continues to pass off to Novatech.

Desired outcome: Refund for 149.98

Read full review of Black & Decker
Hide full review
ComplaintsBoard
M
4:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Black & Decker Dewalt battery operated pruner

Product is unsafe and use could result in loss of fingers, thumb. On July 7, 2022, during use of pruner after 20 minutes I cut my thumb almost completely off (through the bone). Helicopter transfer to hospital and 4 days stay. Thumb was reattached and I am continuing rehabilitation' Safety features of device are unsatisfactory as you may pull trigger as much as you want without reset of grip first safety feature.

Desired outcome: Redesign safety feature as to prevent multiple trigger action to prevent further occurrences. Payment for hospital bills and for pain and suffering.

Read full review of Black & Decker
Hide full review
ComplaintsBoard
K
1:51 pm EST

Black & Decker Black+Decker Hand Mixer

Purchased a Black+Decker Hand Mixer used it for the first time and it shorted out all my kitchen outlets. Phoned Black+Decker and they indicated to ship it to them and they will test it. I told them all of my kitchen outlets were no longer working. I tried to reset all outlets but to no avail. I phoned an electrician and booked an appointment for them to come out. After working on my outlets, they indicated that the appliance shorted out all my kitchen outlets. They repaired my outlets and I sent the invoice to Black+Decker and they indicated there was nothing wrong with my mixer however, they sent me a new mixer.

Desired outcome: Want to be reimbursed $350.00 for the cost of my electrician.

Read full review of Black & Decker
View 0 more photos
Hide full review
ComplaintsBoard
K
7:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Black & Decker BCBL700 cordless leaf blower

This is my second one as I returned the first one to the store I bought it at because it would shut on after running on hi for less than a minute. The second one work for the first 5 times but now shuts off after running on high for less than 30 seconds.

I used a fully charged battery and no difference. I have to turn it off then back on to restart it. It is frustrating.

Thanks

Ken

Desired outcome: replace with a better model. I do like the blower

Read full review of Black & Decker
Hide full review
ComplaintsBoard
D
9:41 pm EDT

Black & Decker Warranty Replacement on Portable AC

-Returned Portable AC in June of 2022 to Black and Decker, after receiving a shipping label from Black and Decker.

-AC delivered on July 6. 2022 verify by Black and Decker

-Now October 18, still no replacements

-I've spent many hours trying to get this issue resolve via emails, phone calls, and chat. No results

-No one can provide any ETA as to when the replacement will be shipped

-I provided Ticket #4153

-I've been assigned a different request number each time I request an update

-I've even escalated to the Board of Directors at Black and Decker - no reply or comment. I have a ton of documentation supporting my claim. As of today, Oct 18, I still do not have a replace or a person to talk to in an effort to resolve this problem I'm asking for your help and support to resolve this issue.

-Attach are only a few of the emails of non-support this is a daily effort with no results. I have many more emails if needed

Desired outcome: New Replacement AC for Model BBP05WTB with warranty -

Read full review of Black & Decker and 3 comments
View 0 more photos
Hide full review
3 comments
Add a comment
M
M
MikeScoe
Satellite Beach, US
May 09, 2023 8:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Same here with my portable AC unit, been trying to get repair for 8 months, 4 tickets, with 4 promises to send me a return shipping label, then NOTHING.. absolutely ridiculous...

L
L
LucyG4
San Francisco, US
Oct 30, 2022 9:26 pm EDT

Hi, i’m experiencing the exact same problem. I sent back my A/C unit on June 3, 2022 and have been calling and emailing waiting on a replacement that is “ready to be shipped”.

K
K
k.a.t.e.h
, US
Nov 22, 2022 5:56 pm EST
Replying to comment of LucyG4

Experiencing the same thing. I sent my unit in to be replaced, it broke less than 1 month after I got it. I've yet to receive my replacement and I've called once a month since June.

ComplaintsBoard
B
10:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Black & Decker B&D BPP10WTB Portable AC- WARRANTY CLAIM ticket #8587

I purchased a B&D AC in July of 2021 (pic 1). This unit worked for 2 months before failing to blow cold air. I submitted a warranty claim that was accepted. I boxed up defective unit and returned it with B&D shipping label they provided. A replacement was eventually sent. No paper work was sent but this pic of shipping label gives mod #, date and replacement designation (pic 2). This unit also failed to blow cold after several months. I again filed a warranty claim that was accepted (pic3). I've returned defective unit number two with prepaid label also (pic 4). I have been told this unit was not reparable. Since then I've had no communication from B&D, emails go UN-answered and phone calls only tell me that no tracking # had been issued for replacement and that's all they can\will provide. I would like to get this part of my B&D experience behind me. Would you please send me unit number 3? Please...B&D BPP10WTB Portable AC- WARRANTY CLAIM ticket #8587.

Thomas Gilbertson

515 Arbor Lane

South Elgin, IL 60177

[protected]

Desired outcome: replacement

Read full review of Black & Decker
View 0 more photos
Hide full review
ComplaintsBoard
V
6:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Black & Decker Black & decker sanding mouse bew 230 type 2

I bought this product from B & Q in Rhyl North Wales about 2 / 3 months ago now it doesn't work. I have used it probably 5 times. I tried a different fuse, but it still doesn't work. I took the unit back to B & Q, but they informed me that without a receipt they could not exchange it & advised me to contact you directly. I am assuming that there is a 12 month warranty on this piece of equipment. I know it only cost me about £20, but I am a pensioner and £20 is a lot of money to me. As you can see from the two photos the unit looks almost brand new. yours sincerely V Waggett.

Desired outcome: replacement

Read full review of Black & Decker
View 0 more photos
Hide full review
ComplaintsBoard
D
10:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Black & Decker BDH2000PL Pivot vacuum

Not a bad unit, when it runs. The lithium batteries die over time, as is the case with any batteries. B&D has chosen to not allow any replacement batteries to be sold, even though they designed it to be an easily replaceable component. Contacting their support results in a, "Sorry those aren't replaceable." as they think removing 2 Philips-head screws and unplugging a 3-pin Molex is way too complicated for their average user (I guess they don't think much of their customers).

Avoid any B&D products as they all contain some flavor of this planned obsolescence. I had one other super-cheap drill whose battery was irreplaceable, securely locked-away behind more Philips-head screws :-|

Desired outcome: If they would just allow the battery/BMS unit to be resold, I wouldn't have had to throw a large plastic body in the garbage.

Read full review of Black & Decker
Hide full review
ComplaintsBoard
K
6:39 pm EDT

Black & Decker 1400 btu portable air conditioner with heat and remote

I purchased the air conditioner in May and was unable to set up till June due to physical disability and lack of help. The unit blew cold for a few minutes and then hot for several. I reached out to Black and Decker warranty and was told it was a faulty unit and they would exchange it. I was happy with that decision. I waited and waited for the shipping label for over a week then I called and refused to get off the phone and the shipping label was suddenly emailed to me. UPS picked up the air conditioner the next day. Warranty people received the air conditioner a week later. I call every couple of days and the people make up excuses why they haven't replaced the air conditioner and some lie just to get off the phone. Today they said they were upgrading my air conditioner, gave me the model number and it was cheaper and smaller than the one I purchased so I refused and they made it like they were doing me a favor by giving me the item I ordered instead of downgrading. I still don't have an air conditioner. Anyone interested in a class action lawsuit. This is theft.

Desired outcome: Full refund, compensation for stress and time dealing with company, W Appliance Co. LLC close shop as it's an illegal place of business. Black and Decker recall all faulty products and go away.

Read full review of Black & Decker and 1 comment
Hide full review
1 comment
Add a comment
M
M
MikeScoe
Satellite Beach, US
May 09, 2023 8:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Same here with my portable AC unit, been trying to get repair for 8 months, 4 tickets, with 4 promises to send me a return shipping label, then NOTHING.. absolutely ridiculous..

I would definitely be interested in joining a class action. It has to be obvious to the powers that be at B&D, that W Appliance Co is a crap company...

ComplaintsBoard
L
12:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Black & Decker Portable air conditioning units

I purchased two portable air conditioning units from Amazon back in February/March to try to prepare for summer ahead of time. Units did not get used until June. Already both have units malfunctioned. Granite it was 90 degrees outside but I’ve had window units until now and never had a problem using the same outlets. The first one kept blowing my breaker unit and then fried out and now the second has a fan issue and will randomly stop blowing hot air out and overheat…which tripped my breaker. Coincidence? I had my maintenance man come and check the outlets and breaker for me and he didn’t see an issue so I went and purchased a new unit, different brand, at Menards last night and it had been working perfectly in the same outlets. Very disappointed and broke now!

Desired outcome: Purchase back your piece of crap equipment or replace at least one…

Read full review of Black & Decker
Hide full review
ComplaintsBoard
P
6:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Black & Decker Black and Decker Coffee Maker Replacement Part Carafe Lid

I want to order a replacement lid for a B&D coffee carafe for model BCM1410B. I was told on the phone today, 2/14/22, that I must order a glass carafe to get a replacement lid. I don't need a carafe, just a lid. When I told the representative that my lid broke - a small piece of plastic snapped off - she asked me if I removed the lid from the carafe. I said yes and she told me that I wasn't supposed to remove the lid. I told her that I've always removed coffee carafe lids to clean them. She told me that the Black & Decker instruction leaflet tells customers not to remove the lid in the printed instructions. It does NOT say that. The printed instructions say, "Keep lid on the carafe when in use." To me, that means keep it on when making coffee or pouring coffee. The representative implied that it's my fault that the lid broke. I would agree if the instructions said, "Never remove the lid, even for cleaning." I mentioned my issue to a friend who said that she has always taken coffee carafe lids off to clean over the years.

Desired outcome: Send me a replacement lid or credit for the coffee maker. Correct the wording in your instructions, so no one else makes the mistake of removing the lid for cleaning purposes.

Read full review of Black & Decker
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Black & Decker customer service

Phone numbers

1800 338 002 +1 (800) 544-6986 More phone numbers

Website

www.blackanddecker.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Black & Decker?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Black & Decker Customer Service. Initial Black & Decker complaints should be directed to their team directly. You can find contact details for Black & Decker above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Black & Decker. Discuss the issues you have had with Black & Decker and work with their customer service team to find a resolution.