Lowe's
reviews and complaints

On May 11, 2021 we paid out nearly 6k for some exterior doors, storm doors and doorwall with installation. Heard NOTYHING until July when I was informed that my order would not be in until July 26th. Today, July 20th was informed my order was "expected" to be in SEPTEMBER 7TH (maybe). When I called to find out exactly what had not been received the most she could tell me, after a long time on hold, was that the storm doors (which we were told were stock at time of purchase) and the handles (which we had in plastic packaging in our hands on May 11th in the store) were not available. Mind you, I could have walked out of the store with these doors and handles on May 11 if I wanted to install them myself. She could give me no information on the entry doors or doorwall. But they have had my money in full since May 11.
Informed her that they had until tomorrow (July 21) to give me a definitive answer on when everything will be in. My next move is to cancel the entire order and go local. I should have done that in the first place. Not confident that I can get these doors installed by Lowes before the snow falls.

I have been waiting for weeks to be compensated for a Maytag Washer I bought with them which I also bought the extended 3 year warrenty. A gentleman from their service department came to my home was told part was not available. Spoke to someone who said that yes I had the warrenty and would be sent a card to buy another washer waited and waited when it never came call again was told I could get a check I said ok never got it called back told it was not coming but that someone would call me until now I have not been contacted. do I need to contact my lawyer?

I had a Bosch Dishwasher installed by Lowe's yesterday July 19, 2021, it had scratches on the front of the dishwasher. I did not buy a scratched dishwasher. I paid $1, 000 dollars and my wife is not happy with the condition of the dishwasher. So we need either a replacement dishwasher or the price reduction.

I swear I called 3 stores tonight to see how how warly they open to make a return and all three stores, lithonia, stockbridge & carolina st in atlanta no one answered the phone! Irritating as hell! Why have a store whe you aren't answering the phone foe customers to call! I assumed lowes was better than home depot which I boycotted but lowes is about the not have my business

We had a wooden fence installed back in April 2021. As the man was installing it, I noticed it was turned, with the smooth boards facing my neighbors' yard.
I went out & advised I did not want it installed that way & no one had mentioned this to me. He said that some town had an ordinance that the smooth side must face the street. I said, "well, there is a st. Behind & one in front, so, I want the smooth side facing my house." he called his supervisor & was advised to go ahead & install the fence as it's beginning... Then... Lowe's would send someone to reverse it! That they had a 100% customer satisfaction policy." well. I'm not sure how I could have prevented such unless, I had gone out there with a gun! But, I want this fenced reversed & have been patient far too long. They keep saying the man who installed it would call us. He called but, has done nothing... Please help us. Max Mathews

So I bought hot water heater July 2010 with manfucture
Warrenty 12 years, now hot water is dead either whirlpool
Or Lowes came up solution, I was on for hours and
Hours with Lowes but no help its very frustrating and fed up
I don't have hot water for three weeks

I ordered a set of Westinghouse SR11ACO1HO62 it was a special order. When it came in it came as a single pack. I paid for two lights and only got the one. I took it back to the store and was told that just how it comes. That's not right. I asked if they could just order me a light so I would get my two lights. I was told I would have to return the light and reorder it. But I would probably only get one. What scenes does that make. Invoice # 1406 8773

My mom has dementia, she needed a new washer so I got on line to Lowe's.com and researched and found a washer that we both agreed upon, plus I noticed that you all have free delivery so I ordered Item # 2368741, when I placed the order it said that I would also need Item # 246995 so I ordered both. It said that it would be delivered on Wednesday before noon. I waited and it was delivered around 3:45. As they took the washer out of the box we noticed that it had a small dent in the lower back part of the washer, since the delivery was free and the dent was not that noticeable, I was willing to look over that. They get the washer in my home and it didn't come with the hoses, Item# 246995. There for they couldn't hook the appliance. My mother called to the store that it was purchased from and the man was very hateful to her then a manager lady got on the phone and ended up telling my mother that there was nothing that they could do and they proceeded to hang the phone up on her. Now we have a brand new washer with a dent in it and no hoses to be able to use it. My mother has me as a voice for her, but I wonder about those who don't have anyone. I am currently on the hold with the customer service department, and have been for almost 30 mins. I will hang on another 30 mins if I have to but my time is just as valuable as anyone else's and I cant sit on the phone all day so I am letting you know that if this matter is not handled today, after the way that my mother was treated, I will post on every social media that I have and will not stop until I see your stocks lower. That was uncalled for. No one who spends money with your company should be hung up on.

I have been unable to get anyone to help me resolve a problem with a repair person sent out by Lowes who misdiagnosed the problem with our washing machine. When I finally get a call back after waiting hours the person sends my call to someone else and they don't answer. I have been trying for 3 weeks now. We were charged $165 for an unqualified repairman to come out. This person is with ACS. We have not heard back from him nor are we able to call him because his number is private and does not show up. I have called Lowes service department numerous times without getting the help we need.

Lowe's installed almost $8k of carpet in my home. They beat the walls up, cut the carpet short and we're lackadaisical about repairing the damage. In addition I was show one carpet pad and another arrived at installation; unfortunately I could not interpret the Lowe's product code and was unable to make anyone understand the misrepresentation by Lowe's.
Upon months and numerous calls for compensation for my time and the poor job done by Lowe's subcontractor; which I might add was who Lowe's kept referring me to . However, Lowe's took the payment and sluffed responsibility .
Again, after months of seeking some remuneration after mutiple calls to their customer service where they claimed they would contact me an never did gave me a poultry $100.00 while their C suite makes $M's and disregards issues of their customers.

I paid $4, 200.00 for 780 sq ft of carpet. right in the middle of the living room floor they left a big very noticeable seam. Looks like crap, I went back to the local Lowes - hanford branch, they called the installers still nothing. I need this fixed ASAP

ERRRRR, another frustrating trip to Lowe's. An item (a brush) didn't have a barcode attached so I asked the clerk at the self-check for a price. She promptly went to help another customer at a self-check register. I waited while the line backed up (three waiting) and eventually completed my purchase so others wouldn't have to continue waiting. Went back to the department and picked up another brush and checked out with a clerk. The self-check registers issues — one is cash only, one was out of receipt tape and the scanner wasn't working on another register. Of course, there is only one employee overseeing this area. These problems existed long before COVID-19 and unemployment bonuses. Why does Lowe's continue to force us to use their inoperable or un-maintenanced system?