Samsung

On June 3, 2024, I purchased an AR35 White AR12TXHQBWK A++ 12000 BTU Inverter Wall Type Air Conditioner from the EPATeknoloji store on the Hepsiburada website. The seller promptly shipped the item, and with HepsiJet XL’s fast and seamless delivery, the product reached me on June 5. On the same day, I called Samsung Turkey customer service to create a service request, but they called me back after three days. When they called back, they scheduled an appointment for June 15, the day before the holiday. Their explanation was that this was the earliest date available due to high demand.

If I bought an air conditioner during the summer heat, the purpose is very clear; such a long waiting time is unacceptable. Every summer, people purchase air conditioners more than in other months, their air conditioners break down, and they need maintenance. The service should have an operation plan accordingly. Saying “we can only schedule this date due to high demand” is disrespectful to the customer. It’s like telling a thirsty person to drink water after 10 days or leaving a deceased person at the grave for 10 days. These things might seem trivial, but this truly shows the value Samsung Turkey and its authorized service give to their customers.

I called the authorized service and Samsung Turkey customer service many times. I suggested, “I’ll pay out of pocket to have the installation done myself, and you can come and approve my warranty then.” They said they couldn’t do that and that they had to install and approve it themselves. I wasn’t given this air conditioner as a gift, nor will I receive payments for using it. It’s a product I paid for, and the purpose of an air conditioner is to cool down during hot summer days. Why they want to make the customer suffer, I have no idea. Also, I’ve been working all year, waiting for a vacation once a year, and they say they’ll come on the day before the holiday, preventing me from going anywhere. Another concern is that they might call on that day and say they couldn’t come due to high demand, ruining my vacation, or they might come and say additional things need to be done, delaying the solution until after the holiday.

I will never purchase even the smallest product from Samsung again. It’s clear they do not care about Turkey. When I told this situation to my close friend in France, he said this was unacceptable, but in this country, monopolized brands like this treat us as second-class citizens with our own money. In short, I do not recommend their air conditioners or any other product from Samsung Turkey.

They make a beautiful appliance but they will do NOTHING for you once you pay thousands of dollars to own one.

I purchased a Dacor refrigerator, specifically Model DRF427500AP in October 2023. However, when it was delivered it was missing its leveling feet. I contacted Dacor and Dacor scheduled an authorized service provider to inspect the refrigerator. As a result, the missing parts were ordered and set to be installed at a future date once they were delivered. After significant delay, the missing parts were delivered directly to my home and Dacor scheduled another authorized service provider to install the parts.

The parts were installed on January 31, 2024 and the refrigerator was placed back in its original location. However, in doing so, the Dacor’s service provider caused significant damage to the sides of my new custom cabinets and damaged the front and bottom refrigerator doors so that they are not able to be closed properly. I immediately contacted Dacor and provided several photographs of the damage and was advised on numerous occasions by Dacor customer representatives that I would be contacted to further discuss the matter. However, to date (March 23, 2024) I have yet to receive a resolution or even a response. Due to the negligence of the service provider scheduled and authorized by Dacor, I have been left with damaged cabinets and a refrigerator that is not able to be utilized properly and a bunch of empty promises.

My issue isn't with Samsung but with the RXO delivery service. They changed the date on me twice without asking me to make sure it was OK. I was not informed of the second change at all! So here I am, at home because I took PTO from work to be here, and they screw me over again! With no offered solutions from them! Samsung better start going with a different delivery company soon.

We purchased our dishwasher December 1, 2023. It has been throwing a code since early January, 2024. We have tried to get our dishwasher repaired. We have gone through Samsung and have had one repairman come to look at the dishwasher. Now Samsung is saying that they can not get the parts to fix the dishwasher. They have transferred us to Exchange Department. We have sent the receipts for the dishwasher. When we try to call, we have to jump through many hoops and eventually get hung up on. We have spent hours on hold. I want to know when we will receive credit for our dishwasher so that we can replace it.

After Samsung Turkey did not fulfill its campaign promise by giving Ininal Card ®, the Consumer Arbitration Committee found Samsung Turkey (Samsung Electronics Istanbul Pazarlama...) unfair with the decision of defective service. Enforcement proceedings were carried out by the enforcement office and foreclosure proceedings were carried out against 23 banks, and the campaign promise was collected. I am very much dissapointed with the experinece I have gone through with Samsung Turkey. From now on, I, my family and my relatives will never purchase any of Samsung products.

I brought this fridge from Best Buy and had it delivered and installed by Best Buy. The fridge is supposed to be ice marker ready. The freezer section is set up for the ice maker. There water valve, not tubing to the ice maker nothing that has to do with water for the ice maker. The fridge was purchased this year (2024).

I brought this fridge because it was to be ice maker ready.

I returned a Samsung Z Fold 5 to BestBuy that I ordered from Samsung. I have called 5 times to receive a refund and emailed the receipt over and over and still no refund is every issued. They always escalate my phone call to someone but it is never resolved.

I purchased a Samsung Z fold 5 on Dec 26th. Picked it up from BestBuy on Dec 27th and returned it on Dec 28th. I have not received a refund. I was told that once Samsung Received my return that a refund would be issued.

I have attached the receipt provided by BestBuy.

Was sitting on my couch watching TV when suddenly we heard a sound like ice crashing. Eventually opened the fridge, the bottom shelf had shattered into a million tiny pieces. Glass everywhere, spent an hour cleaning, have cuts on my hands. And now I am missing the bottom shelf. How can this happen unless the glass was defective, shelf was not damaged or overloaded. Glass in my crisper drawers, on my floor everywhere

I had purchased the Galaxy flip 5 I had also purchased the Samsung Care Plus nowhere in anywhere with that did it state that I had to pay $1500 deposit if something happened to my phone my job I got a piece of metal shaving up under the screen my whole screen blacked out I called Samsung okay it's my fault that's what I pay for insurance for you know lesson learned I'm okay with that I want to pay the $100 deductible then they told me it's another $1,500 I don't have $1,500 to let go of for a few weeks they keep bouncing me around I go and I get another phone fixed so that I can send mine off pay $100 deductible and get another phone I can't get nobody to do that I can't get no answer no no nothing I tried to pay my financial bill it's impossible people are rude you can't get a hold of nobody they just want to bounce you around and I'm so over it my phone has been broken for months and I can't get nowhere but yet they want $1,300.