Hello, my name is... and I'm writing this email because I have an issue with my phone which was sent to Samsung service center.
I bought a Samsung A20 in April-May 2020. After September, my phone stopped working properly (not connecting to Android Auto in my car, through cable). Before, the phone worked perfectly with my downloaded app-Android Auto. After September, my phone carrier updated the phone O.S. from Android 9 to Android 10, and I presume that was the moment when my phone stopped working with Android Auto. I've noticed this issue when I drove out of state and I needed Android Auto (in late October).
After this, l got in touch with T-Mobile (I bought the phone from them), I explained my issue and they put me in contact with a technician from Samsung, I did all the tests which the Samsung technician asked me to do (using phone Bluetooth connected to my car) and the conclusion was to send my phone to the service center.
I''ve went to You Break Y fix, they''ve tryed to fix the issue(blowing some air in USB connector) and nothing happened.
I''ve called Samsung service center, I explained to the service assistant my issue with the phone (my phone is working fine except the connection through the cable to Android Auto app from my car). I received a service ticket number, [protected]
I sent my phone and after a few days, I received an email telling me I have to pay 160$ for phone repairs because it is out of warranty due to some water inside the phone. This phone DID NOT see a drop of water and besides that, the technician's conclusion was that the Bluetooth connectivity is bad. As I said, my phone worked fine with Bluetooth, I was able to listen to music through Bluetooth, I was able to connect my speaker through Bluetooth and I talked with a Samsung technician via Bluetooth.
How is this possible? I sent a product with a specific issue and received an answer that is unbelievable (bluetooth issue)
Anyway, the Samsung representative, when I called back for clarification, she acted like a human-robot. She was not listening to my explanation. She was not doing a small move to show me she is interested to solve my problem in a way or another. Shame!
To confirm my request to Samsung service, please ask for the recorded conversation when I received my service ticket number, and you will see, I asked for Android Auto connectivity through cable and I received a Bluetooth issue conclusion.
For your response please use my email (attached to ticket)
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