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Light In The Box

Light In The Box review: do not use this company! 253

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Author of the review
1:16 am EDT
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BEWARE!

I bought some nba jerseys from lightinthebox.com(they have another site called Sellerkey.com), thinking they might be ligit because of the pictures. when i recieved them after a month i was very dissapointed. they dont look anyhting like hte picture. and they wont give me a refund but a coupon instead. thats ridiculous cuz im never using this site again.

The jerseys was sposed to be a swingman which means it should be stitched. the numbers looked like they were spray painted on the jersey. and there is no tags. its all mugged.

These guys just stick in nice pictures, bottom prices, once you pay, that`s it, you are ###ed, it is just a BIG BIG RIPOFF.

Nov 16, 2010 8:17 am EST
Light In The Box customer support contacts
Address

Beijing, CN

File a complaint Write a review
Dear Customers,
We are very concerned to read your comments and would like to extend our sincere apologies for the unpleasant experience. We are taking the necessary steps to improving our customer service and product issues, if you have any problems or complaints I'd like to invite you to write us at Contact@lightinthebox.com
Please accept our sincere apologies and hope that your next shopping experience will be a better one.
Thank you for your time and understanding.
Sincerely,
Luisa
LightInTheBox.com
Jul 13, 2011 6:09 am EDT
Light In The Box customer support contacts
Address

Beijing, CN

File a complaint Write a review
Dear Customers,

On behalf of LightInTheBox.com, I would like to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.

I would like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.

Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.

Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html

Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.

Regards,

LightInTheBox.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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253 comments
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Wojomom
, US
Jan 04, 2020 6:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Ordered large tshirt. Size on label states 3xl. But so short looks like a crop top. Their return instructions are incorrect as there is no link in order status to make return. Emailed 3 times requesting return info. BAD company. Don't waste your money!

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Judith scott
, US
Jan 01, 2020 2:43 pm EST

This company is a fraud and must be exposed. I will not rest until that is achieved. They advertised that the dresses were maxi which they're not. The sizes are false. I want my account credited immediately. And you can have these garage back.
CC Michael Silver LLC

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anDrea17
, US
Dec 08, 2019 2:47 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered these shoes for my up coming Christmas party. The shoes were too narrow. That was late September early October. I've been waiting for my refund ever since. It's been 2 months and I still have not received my refund! I've sent several emails over the last 6-8 weeks to no avail. I feel robbed and want my money back!
Order number [protected]

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Daisy Vaughan
, US
Nov 28, 2019 3:02 am EST

my order [protected] has not arrived after more than a month!
Please send me my item or refund me straight away!

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chrissyguk
, US
Nov 11, 2019 8:33 am EST

I was charged an additional £15.54 in customs not refunded despite numerous tickets being put it. I was also not given any feedback regarding the fact that I had paid extra for 4-5 day delivery and didn't recieve the good for 3 weeks.

I have tried all the tickets I can but getting nothing back at all.

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XTabbarr
, US
Oct 09, 2019 10:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I placed an order only received 2 of the 3 items I ordered. Need her dress for pictures. Please email me! I can't figure out how to get in touch with lightinthebox! tmmybrrtt@gmail.com

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VictoriaD
, US
Oct 08, 2019 5:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have a dress to return - no ticket on my app profile - so I can't raise a return process.
You can't speak to anyone or get an answer.
Today I checked and
Money has been taken from my account TWICE !
No response to emails or tweets

How do we get a return sorted?

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Waqarahamed
, AE
Oct 01, 2019 6:11 am EDT

We order baby dress 89aed we paid by card in online after that no any messages please send us our order [protected] please if any problem condauct by this #

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Waqarahamed
, AE
Sep 26, 2019 3:46 am EDT

Our order not recived already paid

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Debbie Derbyshire
, US
Aug 27, 2019 6:46 pm EDT

I ordered a pocket watch off yourselves on 15th July, I have not received it but when i log in there is no order on there or no order number. Disgraceful service

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vta_ok
, CA
Aug 13, 2019 8:34 am EDT

My order is [protected], I received the YG300 LED Projector, however, its completely not working..there is no power though I already plugged it to the power socket. Please solve this problem, as this is my first purchase and its very disappointing. TQ

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emily chatzopoulou
, US
May 22, 2019 12:16 pm EDT

On 4/5 i order 2 dresess but i changed my mind because of wrong sizes and canceled same day this order with no [protected] till today you have not return my money 160, 98 in my credit card
Pls solve this matter the soonest

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Hosannah Walters
, GB
Mar 03, 2019 4:31 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have been given the wrong order please can you give me the hair weave on that I ordered. I also would like to take the hair back as it is the wrong hair .I don't have the address to send it back.it cost me a lot of money. I am disappointed.
REGARDS hosannah Walter's.

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delayed reaction
, US
Nov 19, 2018 5:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I think I bought something from them 2-3 years ago and suddenly I am inundated with spam emails offering their products. The customer service and unsubscribe facility at the bottom of the emails is greyed out so I cannot respond to them.

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Kay Hardy
, US
Nov 20, 2018 1:20 am EST

Was instructed to generate " return merchandise authorization " form. Has been impossible to do that. Instructions change with each step of process .

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Rachel Bickley
, US
Nov 14, 2018 6:42 pm EST

the cartridge inside the faucet broke, and it has turned out to be impossible to find a replacement part. i would not have bought it had i known that replacement parts were not available.

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Sara Jakšić
, US
Nov 12, 2018 9:25 am EST

I've canceld my order as soon as I read countless bad reviews..They said they will refund me in 3-4 days..I am still waiting..I think they robbed me..I've been trying to work this out with paypal customer service, but no success there either..I don't know what to do, that was all money I had, and now its gone...

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Davanya
, ZA
Nov 12, 2018 3:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have ordered a dress on the first of December 2016 to South Africa. The item was shipped on Dec 7 yet I haven't received my order as yet. This is my first experience with Lightinthebox and it's really quite disheartening. Please advise me on what is happening. Order no. [protected]

Concerned Consumer
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Jackie Yarde
, US
Nov 12, 2018 5:39 am EST

Up to this date I have not received confirmation about my order or about my email which has been sent to pay pal and to lightinthebox

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mezarkabul35
, TR
Nov 11, 2018 8:08 am EST
Verified customer This comment was posted by a verified customer. Learn more

On 07.03.2017 I ordered a product with a processing time of 1-4 working days. They do not deliver cargo!

They're fooling people!

ORDER ID: [protected]

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Materosava
, US
Nov 04, 2018 2:19 pm EST

Do not mess with Lightinthebox.com - it is frauding service. They just steal your money!

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Akhil Gandral
, US
Nov 01, 2018 3:04 am EDT

I have not received refund of my oder no [protected]... Please help me out... My email address is Eddysleep11@gmail.com

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nadea1
, US
Oct 31, 2018 6:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

october 24, 2018, someone with the khynirah gindraw used my pnc bank card ending 3638 to order stuff can you guys email me at tylishajadeabest@gmail.com or call me 2159715961i need a read out of this transaction because i am making a police report . ive created a account so i can chat with you guys but the number provided is false

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Deborah burr
, CA
Oct 27, 2018 1:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I placed a order in the beginning of may for 10 items. The money was charged to my mastercard, but to date I have received only 3 items. I would like to know when the other 7 will ship.

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Nontobeko Mncibi
, US
Oct 27, 2018 11:12 pm EDT

Hi My name is Charity Nontobeko Mncibi and I am from South Africa my problem is with the site. I just joined the site and I woul like to place an order but I can't because the site only shows dollars and pounds and we can't convert into rands. Please can you help us South Africans with it icon of Rands.

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Helen Holland
, US
Oct 28, 2018 1:44 am EDT

i ordered a pair of boots i wont a refund by the end of this weak i am never buying any thing from you again i wont to buy some bikins and dress i donubderstand your chart no one help me and very bad service i wont my refund please because i have order alot on line and nothing like your company so sorry about that

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Rachellove
, US
Oct 22, 2018 2:44 pm EDT

I don't understand why lightinabox couldn't explain to me about extra charges about the order. I'm really disappointed and If it doesn't get sorted I'll won't rate lightinabox to anybody become of this and I would like a FULL REFUND due this faulty advertisement

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Carletha Harris
, US
Oct 22, 2018 6:58 am EDT

I ordered from this company before. Now im noticing i can't get in contact with them. I purchased several things from them. So now im not going to get what i paid for. The tracking number is not found. Screw me once you will never screw me again. I will pass it on. Don't fool with this company at all.

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Julie Wright
, GB
Oct 21, 2018 5:45 pm EDT

I have been trying to send this dress back to you as it does not fit and is far too long
Please can you let me know how to send the dress back to a UK address
I have requested this before and have not heard anything from you
Yours sincerely
Julie Wright
juliann.w@mail.com

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Des Vignes Alvin
, US
Oct 21, 2018 8:59 pm EDT

I have place a ticket requesting for my shoe size to be change. No reply and the product has not even been ship yet. I would gladly appreciate if I can get some assistance

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Sunilsk
, IN
Oct 15, 2018 7:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I order one dress alerady more then 30 days ovee still am not getting my oreder

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Gurpreet9023720222
, US
Oct 14, 2018 1:24 pm EDT

not size, not quality, Product Damaged

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Gail ling
, US
Oct 02, 2018 9:49 pm EDT

I spent a lot if money for a plumbing fixture which cannot be used in the U S . The different installers as well as licensed plummrrs's can find the adaptor to hook it up to use in the U S. I tried to contact this company as well as return this expensive fixture but failed in my attempts.

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Danyon Simmons
, US
Sep 19, 2018 10:45 pm EDT

I returned a poster as it was meant to be a canvas 4 months ago...

They say it was never delivered although my postal service has a signature and proof of delivery.

They will not refund...

Complete scams. I will take legal action and then update.

Pathetic.

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Rahul 007
, IN
Sep 20, 2018 4:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My order is doogee mix phone not given payment confirmation please reply my email id is srahul11560@gmail.com

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Tarun Purohit
, US
Sep 18, 2018 6:33 pm EDT

My parcel is not yet received by me and I m not able to track it too, please let me know where is my parcel I order a mike and I need it urgently for some events

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Therese Hope
, US
Sep 18, 2018 7:34 pm EDT

Hei I orderd 8 foto frames 2 of them was broken. And im going to yous them in my wedding 16.09.17 Thats very sad .
I ekspekt it to be fikst son

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Sa1 2
, IN
Sep 19, 2018 6:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered cycling jerssey and i want to exchange the size and there is no return policy option pls tell me where to exchange my jerssey

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Goutam23
, IN
Sep 19, 2018 1:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered mi band 2 on September 3rd
I didn't any delivery or information about my package till today
They are not responding to my requests
I don't know when my package delivers
Worst experience from light in the box

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Oana Alexandra Savin
, US
Sep 19, 2018 5:52 am EDT

I got the wrong color of the dress. I got my order in one month even though it is specified on the website that it will arrive in 3-4 days. Also, I payed extra money for shipping. I need my refund. It is unacceptable.

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