TheRealReal Customer Service


The RealReal, Inc.

1980 Oakdale Ave.
San Francisco
United States - 94124

Customer Support Phone Numbers

+1 855 435 5893(Customer Service) 1 0
Mon5:00 AM - 6:00 PM
Tue5:00 AM - 6:00 PM
Wed5:00 AM - 6:00 PM
Thu5:00 AM - 6:00 PM
Fri5:00 AM - 6:00 PM
Sat7:00 AM - 4:00 PM
Sun7:00 AM - 4:00 PM

TheRealReal Complaints & Reviews

TheRealReal / order came with no tags on it

Oct 10, 2018

I purchased a Moser Rosalin Whiskey highball glass w/tags and there were no markings or tag on it. how do I get what I originaly ordered it says on the invoice with tags? all I want is some proof that this is an original product that I purchased and I don't know what to do. I tried calling...

TheRealReal / not worth your time

Sep 05, 2017

My time was wasted on them :( I ordered a high-quality dress from a store I trust. But TheRealReal doesn't accept my order. I called their customer service to find out what happened and where is my order and didn't get any distinct answer. They gave me the run-around for almost three week... / Completely horrible!!

May 03, 2016

I am extremely disappointed with my purchased and I will never again order anything from Therealreal! First of all when I saw the package I was shocked, it was dirty and the packaging itself was an amateur! But when I opened it I was terrified, because clothing looked like junk! Yes, I... / Terrible customer service.

Mar 09, 2016

I've purchased a gorgeous dress from TheRealReal. They claimed the dress was in a good condition. But when I received it, it looked nothing like the photos on their website. It looked worn and had several small stains! My dress was an absolute garbage. I contacted their customer service to... / Fake!!

Mar 09, 2016

I was so excited when I found TheRealReal website. I've ordered a Gucci belt at a great price. The price was actually too good. Anyways, I made ad order and when it finally arrived I was disgusted, because the belt was fake! I went to the Gucci store and they conformed the belt was fake... / Fake bag

Mar 04, 2016

I used to buy from TheRealReal and everything was fine until I received a fake bag! I was very disappointed because I thought I bought an authentic bag. Date codes and label were totally wrong! I immediately contacted customer service and demanded my money back, and they asked me to send... / Absolutely disgusted!

Mar 03, 2016

I purchased a pair of good looking pants from Therealreal and it was told that pant were like absolutely new. When I received the pants, I was about to try them on, but noticed that there was a huge yellow stain in the crotch of the pants! I was horrified and absolutely disgusted! I took... / Disappointed

Feb 23, 2016

I ordered an item from this site, weeks passed and there was nothing. I contacted customer care and asked about the status of my order. Later their rep contacted me back and told that my order was lost. They apologized and promised to send me a replacement. I did receive the package, but... / Worst customer service!

Feb 22, 2016

I ordered one item from Therealreal website. Just wanted to give it a try. Well, several days later I received a message from them stating they could not find my item, so they cancelled my order. Few days later I checked my credit card statement and there was no refund, so I contacted them... / Worst customer service!

Feb 11, 2016

I ordered an item from TheRealReal store. Received a message stating my item was out of stock and they cancelled my order. I contacted customer care and they even gave me a statement in writing that my order was cancelled and no charge to my card would be made. Later I received a call from... / Very much a disappointment!

Feb 10, 2016

I am extremely disappointed about my experience with TheRealReal. I received a payment confirmation email and my tracking number. Several weeks later I received my order, but was very upset, because some items arrived damaged. When I opened the package I found out that some items were not... / Absolutely not satisfied

Feb 10, 2016

As a first time customer I purchased two bags from TheRealReal, but unfortunately both bags turned out to be fake. I should have known that there was something suspicious about this site because the prices were really cheap. So I contacted customer service and explained that the two bag... / Fake products!

Dec 14, 2015

My husband wanted to surprise me with a Prada bag. He ordered it from this site for my birthday. But the one we received was fake. On the site it shows a picture of beautiful black bag with a date code on it. But the one we got did not have date code and the texture was very strange. We... / They delivered bad things and refused to return money back

May 05, 2015

The website offered used, but authentic clothes. I was shocked, when I received my stuff. These jerks took money from me and provided the worst things I have ever seen before. The website is real scam and the worst company ever. I tried to get money from them, but all... / I got fake and used purse

Jan 23, 2015

I bought two authentic and unused purses from the website It was big scam, ‘coz I got purses, but they were used and fraud. I started to send emails to the seller and tried to get money back, ‘coz the sum for these purses were really high. The seller... / They cancelled my order without any warning

Dec 13, 2014

I placed large order on the website I paid more than $500. After several days I haven’t received any confirmation info or updates about purchase. After 5 days they sent me emails, which stated that they tried to reach me, but I didn’t reply. They cancelled... / I can't get money from these jerks

Oct 28, 2014

I had a deal with the company It was awful. I asked to return my money back, but they tipped toed around the subject and only promised to return my money back. I waited 2 months and argued with them almost every day, but they still haven’t returned my money back... / No info about order and impossible to contact them

Sep 07, 2014

Don’t deal with the company I ordered dress and T-shirts from them, but they only told me that my order was shipped. After that no info or updates. I sent emails and called them, but no one replied. I tried to call them every day, but the phone was busy or no one...