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Light In The Box

Light In The Box review: do not use this company! 253

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Author of the review
1:16 am EDT
Review updated:
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BEWARE!

I bought some nba jerseys from lightinthebox.com(they have another site called Sellerkey.com), thinking they might be ligit because of the pictures. when i recieved them after a month i was very dissapointed. they dont look anyhting like hte picture. and they wont give me a refund but a coupon instead. thats ridiculous cuz im never using this site again.

The jerseys was sposed to be a swingman which means it should be stitched. the numbers looked like they were spray painted on the jersey. and there is no tags. its all mugged.

These guys just stick in nice pictures, bottom prices, once you pay, that`s it, you are ###ed, it is just a BIG BIG RIPOFF.

Nov 16, 2010 8:17 am EST
Light In The Box customer support contacts
Address

Beijing, CN

File a complaint Write a review
Dear Customers,
We are very concerned to read your comments and would like to extend our sincere apologies for the unpleasant experience. We are taking the necessary steps to improving our customer service and product issues, if you have any problems or complaints I'd like to invite you to write us at Contact@lightinthebox.com
Please accept our sincere apologies and hope that your next shopping experience will be a better one.
Thank you for your time and understanding.
Sincerely,
Luisa
LightInTheBox.com
Jul 13, 2011 6:09 am EDT
Light In The Box customer support contacts
Address

Beijing, CN

File a complaint Write a review
Dear Customers,

On behalf of LightInTheBox.com, I would like to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.

I would like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.

Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.

Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html

Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.

Regards,

LightInTheBox.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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253 comments
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Olothando
Aliwal North, ZA
Jan 20, 2023 6:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I want you to change the paying method into Visa so that my order can come faster I don't want to wait ,30 days is so far I need help asap

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Pang Moua
, US
Jan 16, 2023 11:18 am EST

Jan 6 , 2023 I have order chair cover of $79.87 but got another charge same order # for $23.88 in which I had not order anything but got charge to my credit card. I call Light In the box and got no answer only voice message that the mail box is full. Want the explanations.

The last 6 order # 310000

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Mary Rauchwarter
, US
Jan 15, 2023 4:36 am EST

Clothes are not at all like in photos online. Look well made with good material. When I got mine they were nothing like photos. Used cheap thin jersey knit very poorly made. Probably cost them anything to produce. Truly a bait and switch. Get you funds then send you garbage. Scammers all the way

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billy collyer
sherman tx, US
Jan 15, 2023 5:50 am EST

i bought a velour jogging suit grey in color on 12 4 22 it was to be here on12 12 2022 size xl this is 1 723 i have bnot received it yet order no2212040462143325

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Mxi
Polokwane, US
Jan 14, 2023 8:13 am EST

Is not a complain I tried to reach but no help, I bought 5 items for an event and am urgently waiting for my order before the 14January, what can I do to make the delivery more fast, sorry for the inconvenience, pls I need and asking for help

Resolve my issue and stop telling about something that are missing, but I stated my complaint

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Bernardo333
, US
Jan 11, 2023 4:50 pm EST

I've never heard or used this site before and this morning I have a charge from them for $77. I'm the only one with access to my PayPal account and I'm currently at work. I just don't understand how this happen.

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Julie Siamia
, US
Jan 07, 2023 7:08 pm EST

Poor services.

I ordered Christmas jumper for my son on the 23rd November, up to now I haven't received them.

Money was taken from my account £85.

I am still waiting to receive them unfortunately I don't need Christmas Jumper anymore.

PLEASE, PLEASE DON'T USE THE WEBSITE. UNRELIABLE SERVICES.

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Mxi
Polokwane, US
Jan 06, 2023 7:39 am EST

This is my order [protected], when we order the specify that the packages takes 1 to 10 days but after you buy it 'll takes months and we purchase some of the items for specific and special occasions so I bought more than 6itemsand for an event am still waiting is been a week now and i can't get hold of them thus why I tried you for help

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Anna Ufer
, US
Jan 03, 2023 11:36 am EST

Placed an order. Received no confirmation email. No order listed under my orders. Payment taken from account. No way of knowing if order has been received or being processed. Need to have an order listed in your acct in order to contact the company. Have tried various options but cannot contact the company.

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Tony Dear
Saffron walden, GB
Dec 31, 2022 11:18 am EST
Verified customer This comment was posted by a verified customer. Learn more

O/N [protected]

Dear Sirs

Order arrived, but the USB connection would not remain in the 13 Amp plug.

Your web site is just not geared to anyone wanting to return a product.

I have returned the product, but have been unable to register a complaint, as your site will not allow me to type anything on the page.

Terrible, terrible web site.

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raj242
SLOUGH, GB
Dec 25, 2022 2:05 pm EST

I have unsubscribed about 10 times from your email list but you still keep sending me emails. Its very frustrating. Please take me off your list asap.

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estherg@yorku.ca
Toronto, CA
Dec 25, 2022 3:02 pm EST

wrong size and dont like the other pair

order date nov 18, 20222

order number [protected]

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Linda Hooper
, US
Dec 25, 2022 8:29 am EST

Bought an XXL Mens Christmas shirt on 05/12/2022 for $60 and have not received product. It was to be sent to 13 Burdekin Street, Highton Victoria,Australia. It was paid for through Paypal. Have also notified my Bank.

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Footflyer44
West Stockbridge, US
Dec 17, 2022 7:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Ordered one big order that came in multiple shipments , one package claimed to have a wall mural sticker but it didn't. Very hard to get in touch with the company and it looks I'm out of my money.

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Rj Lafollette
, US
Dec 14, 2022 10:57 pm EST

They ripped me off

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Beth Knox
, US
Dec 15, 2022 2:25 am EST

Please cancel my order as I am cancelling my pay pal payment.

Reason being no confirmation of my order.

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Steven Fadelle
, US
Dec 10, 2022 3:45 pm EST

Want to check status and or cancel order and refund

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Patrick Khouri
, US
Dec 10, 2022 10:32 pm EST

I kept trying to buy this dress and it kept taking me back to main site and I was trying to use PayPal and they charge me for three dresses and I need my money back now or there will be a huge problem I don’t have an account with you guys and a dress wasn’t even ordered

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Michael Ziegler
, US
Nov 27, 2022 5:03 am EST

All wrong sizes. The are marker correctly but not correct! Tried, on the app to look up “my orders” and zero results! Can’t find a phone number!? Wth! Would like to exchange for different sizes!?

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Hasanati Nutall
Jackson, US
Nov 26, 2022 2:42 pm EST

Order was Nov 12, 2022

I placed an order and pd via PayPal. No product received, no delivery date, no tracking number, nothing but they got my money. iammselite45@aol.com or mshasse74@gmail.com, Hasanati Nutall [protected]. I want product or my money!

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nigel tilley
perth, AU
Nov 22, 2022 6:03 am EST
Verified customer This comment was posted by a verified customer. Learn more

simple my order has not been del now 7 weeks not good enough . and your communication is bab . i need some one to contact me today . nigel tilley 12 ridgewood blvd ridgewood western australia 6030 . order number [protected] ticket no BN [protected] .MOB [protected] / EM aosnigel@gmail.com

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Denise Thompson
, US
Nov 20, 2022 2:35 am EST

First no number to contact. The website don't give information for refund label.The items are not the same as in picture. A males jacket look like a females jacket.I would like to return all the items that I purchase. I believe some of the items don't appear as they seems I want to return my items that's all don't like them.

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gary manship
san angelo, US
Nov 12, 2022 9:52 pm EST

the item we received was not what we ordered we ordered it in red and we received a pink one. would like to return and get our funds back. $170.75 item was ordered on 10/19/2022 and received on 11/02/2022

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hugh davies
cwmbran, GB
Nov 12, 2022 1:38 pm EST

the shirt was not as advertsed no zip at the top and lettering flaking off

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Denise Thompson
, US
Nov 12, 2022 12:57 pm EST

No good. Want you to get refund in 7 days and contact them for a return label.

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Chris Thorner
christchurch, NZ
Oct 30, 2022 2:16 am EDT

This category sucks as it doesn't have toys and no hobby stuff. Just costumes which is clothing not hobby or toys. Already hate this site/app. Plus can't even get proper help when thru your app. I'm trying to get help with a certain question. Just no help at all. Not buying from here again.

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Wahidah Razak
Hirtshals, DK
Oct 20, 2022 4:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hey am writing Because what i ordered Isn’t what i Got , different Colour and style and i write to Them but there Are ignoring me

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Spirulina Algae
, US
Oct 13, 2022 2:30 am EDT

Items was not what was shown or described on their site. I have tried contacting numerous times to initiate return and they do not reply. I have filled out their required return initiation form and submitted photo of product, they are supposedly supposed to respond in 24 hours with your return label and directions. They do not.

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Hafiz Umer Munawar
Cork, IE
Oct 13, 2022 2:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I put an order...amount deducted...but no tracking number and no clue about order...

Payment of 88 euro was done on 6th oct 2022 at 9:54 PM

Hafiz Umer Munawar

Apartment 33 anchorage

Harty's quay

Rochestown road

Cork

Ireland

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Lynne Koster
, US
Oct 11, 2022 12:40 am EDT

I need needed to stop My order and in I need to have a refund on my money since I'm not happy with the product or your company please refund all my money back to my checking account thank you

Erica Tatro
Erica Tatro
, US
Oct 10, 2022 2:20 pm EDT

My email is erica11tatro@gmail.com

It was being sent to my daughter at 131 north st dalton ma 01226 name is Avionna tatro-hodges. Want to know where it is

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Andaz Ali
, US
Sep 03, 2022 2:20 pm EDT

Item returned and not refunded.

Return shipping not refunded.

This is my 2nd complaint.

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Alex llles
Melbourne, AU
Aug 22, 2022 8:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Description clearly stated and l was led to believe l was purchasing 8 pcs ( lights ) and one remote. Received order today and order contained one light and one remote. Can you please help me. Order is [protected]

Order was placed 2022-07-29 9.51

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Vonda Stevenson
, US
Aug 08, 2022 7:44 pm EDT

My sizes are not correct need to return for bigger size these items are to small pants ,shirts and shoes.

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Marie McCarney
Belfast, GB
Aug 08, 2022 5:45 pm EDT

I ordered a selection of fascinators on 20th July 2022. No email acknowledgement and no sign of order. Unable to login with my email address. The payment of £18.73 appears on my bank statement as Light in the Box. Please advise.

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Gaby Rajak
Johannesburg, ZA
Jul 31, 2022 11:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Orders shipped

Quality bad

No one to speak to

Very negative and frustrating experience

See photos below for details

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Rath1967
Oxford, GB
Jul 04, 2022 5:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Never use lightinthebox! My order took two weeks to arrive during which time I hadn’t received an order confirmation so opened a ticket. They replied saying my order would arrive soon. It did but the size was far from what it should be and the quality was shocking. I went back to my ticket which by this time they had closed. I eventually opened another asking how I get a refund because their system didn’t show that I had an order. They replied saying that I would need to pay to send the item back to CHINA! Which they said would cost more than the order so they would “do me a favour” and give me a 20% credit and I keep the order. This was not acceptable but when I tried to reply on the ticket their system said it couldn’t be found. No other way to contact them so I will be taking legal advice as I am not prepared to let them steal my money regardless of how much it is. My consumer rights states that I am entitled to a full refund if the item is not fit for purpose so that is what I will do.

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Renthia
, ZA
Feb 29, 2020 7:52 am EST

Cannot trace parcel as i need a South African tracking number. Parcel was send from Jiaxing on 29 December 2019 and arrived South Africa distribution centre 17 January 2020 since then no movement.

tracking number

SF6042078119127

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Sarah dodgson
, GB
Feb 01, 2020 11:28 am EST

I have not received an email about my order I now hear it is a scam? Can I have my money back?

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Mae Ortiz
, US
Jan 12, 2020 4:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

The color they send me WINE RED, I would like to exchange to BROWN(NEW CHEAP SHORT PIXIE WIG-MOMMY WIG)The wig is already paid for. The order# Hjan1921 .