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Light In The Box

Light In The Box review: do not use this company! 254

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Author of the review
1:16 am EDT
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BEWARE!

I bought some nba jerseys from lightinthebox.com(they have another site called Sellerkey.com), thinking they might be ligit because of the pictures. when i recieved them after a month i was very dissapointed. they dont look anyhting like hte picture. and they wont give me a refund but a coupon instead. thats ridiculous cuz im never using this site again.

The jerseys was sposed to be a swingman which means it should be stitched. the numbers looked like they were spray painted on the jersey. and there is no tags. its all mugged.

These guys just stick in nice pictures, bottom prices, once you pay, that`s it, you are ###ed, it is just a BIG BIG RIPOFF.

Nov 16, 2010 8:17 am EST
Light In The Box customer support contacts
Address

Beijing, CN

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Dear Customers,
We are very concerned to read your comments and would like to extend our sincere apologies for the unpleasant experience. We are taking the necessary steps to improving our customer service and product issues, if you have any problems or complaints I'd like to invite you to write us at Contact@lightinthebox.com
Please accept our sincere apologies and hope that your next shopping experience will be a better one.
Thank you for your time and understanding.
Sincerely,
Luisa
LightInTheBox.com
Jul 13, 2011 6:09 am EDT
Light In The Box customer support contacts
Address

Beijing, CN

File a complaint Write a review
Dear Customers,

On behalf of LightInTheBox.com, I would like to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.

I would like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.

Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.

Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html

Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.

Regards,

LightInTheBox.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

254 comments
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pdxistential
US
Sep 06, 2018 2:01 am EDT

No way to contact the organization, they took my money, haven't sent a product, and have given me no way to contact them. This seems like a scheme. Looks illegal. When I log into my account there's no history of my having ordered a product, therefore there's no way for me to contact anyone at the organization. Disheartening joke.

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Diane Capstick
US
Sep 10, 2018 6:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ordered a dress 25 September and paid for it said 35 days delivery . Took over a month to arrive . Arrived too late and is much too small even though I followed their sizing guide . I have sent Numerous e msilsv asking for a return address they just keep sending me a link which does not work .

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Sathisgar
US
Sep 10, 2018 7:27 am EDT

DEAR TEAM,

I have not received my order still. It's almost two months. Very shame on THE LIGHTINTHEBOX delivery performance. My Order number is #[protected].

I have sent many emails to Customer Service but no response still. Can you please deliver my order, or call me @ +91 [protected].

Regards
Sathish Kumar

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Abbas Haidar
US
Sep 10, 2018 7:44 am EDT

Hi i bought peandant light and have scratches and broken Glass

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Kaushal77
IN
Sep 10, 2018 10:49 am EDT

Dear Sir / Ma'm
I have purchase your product with following details -
Product name - 2017 New design Display single band 900mhz Repeater
Model No. - KW16L-GSM
Sr. No. - LC201700624042

it was purchased through LightInTheBox.com (Order No - [protected].) on July 12, 2017.
Now its not working.
Please help me.

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Wanda lucas
US
Sep 10, 2018 12:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Order number [protected]
Or [protected]

Products were way too small. Size chart was incorrect. In addition they sent me one item that I did not order in a missing 1 item that I did order. I need to return products due to incorrect size. The button that you select for returns is not viable my number is [protected]

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Kookıe Bırd
US
Sep 10, 2018 3:36 pm EDT

Why have I not received my order yet...?
Why do long?
How long will it take I have paid for my order online but not received anything
Pls reply

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Dorathy
IT
Sep 10, 2018 5:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Please I have a problem with my order because I made a mistake to for two sneakers right now I have written message back but have not gotten any reply.I need someone to get back to me

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Ahmed Abdul Moneim
US
Sep 10, 2018 11:58 pm EDT

Here is my order number [protected]... i have ordered 3 hats and when i received i found that it does not mach what they shown on the website another models and another colors which is totally clear cheating and i want to refund... check the below pictures of what i ordered and what i received

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Alyazia Alameri
US
Feb 02, 2020 7:07 am EST

how long did it take to deliver to uae, because i ordered something and it hasent been delivered..

i live in uae too so i wanted to ask someone who bought something from lightinthebox

thanks you,
Alyazia

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Olivier D
CA
Sep 11, 2018 2:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello I don’t have an account register with that order, my card was charged and I do not have the item. I need a tracking number and not any kind of link to ask me to sign in my account which I can’t! Thanks

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fali12345
GB
Sep 11, 2018 3:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I paid for my item on the 2nd Of September and I received it on the 22nd of September.The item came broken the order number :[protected] and I would like a full refund. As I am not pleased with how long it took for it to arrive.

P.S For some reason it is not allowing me to upload the video I took it keeps saying "file not uploaded".

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hill_timothyb
US
Sep 18, 2018 3:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered some products as a guest and never received confirmation that it was ordered. Could you please track the product through guest name and let me know what the status on my order is.
I would greatly appreciate it.
Thank you
Timothy B. Hill

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Tarun Purohit
US
Sep 18, 2018 6:33 pm EDT

My parcel is not yet received by me and I m not able to track it too, please let me know where is my parcel I order a mike and I need it urgently for some events

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Therese Hope
US
Sep 18, 2018 7:34 pm EDT

Hei I orderd 8 foto frames 2 of them was broken. And im going to yous them in my wedding 16.09.17 Thats very sad .
I ekspekt it to be fikst son

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Goutam23
IN
Sep 19, 2018 1:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered mi band 2 on September 3rd
I didn't any delivery or information about my package till today
They are not responding to my requests
I don't know when my package delivers
Worst experience from light in the box

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Oana Alexandra Savin
US
Sep 19, 2018 5:52 am EDT

I got the wrong color of the dress. I got my order in one month even though it is specified on the website that it will arrive in 3-4 days. Also, I payed extra money for shipping. I need my refund. It is unacceptable.

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Sa1 2
IN
Sep 19, 2018 6:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered cycling jerssey and i want to exchange the size and there is no return policy option pls tell me where to exchange my jerssey

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Danyon Simmons
US
Sep 19, 2018 10:45 pm EDT

I returned a poster as it was meant to be a canvas 4 months ago...

They say it was never delivered although my postal service has a signature and proof of delivery.

They will not refund...

Complete scams. I will take legal action and then update.

Pathetic.

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Rahul 007
IN
Sep 20, 2018 4:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My order is doogee mix phone not given payment confirmation please reply my email id is srahul11560@gmail.com

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Gail ling
US
Oct 02, 2018 9:49 pm EDT

I spent a lot if money for a plumbing fixture which cannot be used in the U S . The different installers as well as licensed plummrrs's can find the adaptor to hook it up to use in the U S. I tried to contact this company as well as return this expensive fixture but failed in my attempts.

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Gurpreet9023720222
US
Oct 14, 2018 1:24 pm EDT

not size, not quality, Product Damaged

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Sunilsk
IN
Oct 15, 2018 7:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I order one dress alerady more then 30 days ovee still am not getting my oreder

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Julie Wright
GB
Oct 21, 2018 5:45 pm EDT

I have been trying to send this dress back to you as it does not fit and is far too long
Please can you let me know how to send the dress back to a UK address
I have requested this before and have not heard anything from you
Yours sincerely
Julie Wright
juliann.w@mail.com

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Des Vignes Alvin
US
Oct 21, 2018 8:59 pm EDT

I have place a ticket requesting for my shoe size to be change. No reply and the product has not even been ship yet. I would gladly appreciate if I can get some assistance

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Carletha Harris
US
Oct 22, 2018 6:58 am EDT

I ordered from this company before. Now im noticing i can't get in contact with them. I purchased several things from them. So now im not going to get what i paid for. The tracking number is not found. Screw me once you will never screw me again. I will pass it on. Don't fool with this company at all.

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Rachellove
US
Oct 22, 2018 2:44 pm EDT

I don't understand why lightinabox couldn't explain to me about extra charges about the order. I'm really disappointed and If it doesn't get sorted I'll won't rate lightinabox to anybody become of this and I would like a FULL REFUND due this faulty advertisement

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Deborah burr
CA
Oct 27, 2018 1:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I placed a order in the beginning of may for 10 items. The money was charged to my mastercard, but to date I have received only 3 items. I would like to know when the other 7 will ship.

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Nontobeko Mncibi
US
Oct 27, 2018 11:12 pm EDT

Hi My name is Charity Nontobeko Mncibi and I am from South Africa my problem is with the site. I just joined the site and I woul like to place an order but I can't because the site only shows dollars and pounds and we can't convert into rands. Please can you help us South Africans with it icon of Rands.

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Helen Holland
US
Oct 28, 2018 1:44 am EDT

i ordered a pair of boots i wont a refund by the end of this weak i am never buying any thing from you again i wont to buy some bikins and dress i donubderstand your chart no one help me and very bad service i wont my refund please because i have order alot on line and nothing like your company so sorry about that

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nadea1
US
Oct 31, 2018 6:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

october 24, 2018, someone with the khynirah gindraw used my pnc bank card ending 3638 to order stuff can you guys email me at tylishajadeabest@gmail.com or call me 2159715961i need a read out of this transaction because i am making a police report . ive created a account so i can chat with you guys but the number provided is false

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Akhil Gandral
US
Nov 01, 2018 3:04 am EDT

I have not received refund of my oder no [protected]... Please help me out... My email address is Eddysleep11@gmail.com

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Materosava
US
Nov 04, 2018 2:19 pm EST

Do not mess with Lightinthebox.com - it is frauding service. They just steal your money!

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mezarkabul35
TR
Nov 11, 2018 8:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

On 07.03.2017 I ordered a product with a processing time of 1-4 working days. They do not deliver cargo!

They're fooling people!

ORDER ID: [protected]

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Jackie Yarde
US
Nov 12, 2018 5:39 am EST

Up to this date I have not received confirmation about my order or about my email which has been sent to pay pal and to lightinthebox

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Sara Jakšić
US
Nov 12, 2018 9:25 am EST

I've canceld my order as soon as I read countless bad reviews..They said they will refund me in 3-4 days..I am still waiting..I think they robbed me..I've been trying to work this out with paypal customer service, but no success there either..I don't know what to do, that was all money I had, and now its gone...

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Davanya
ZA
Nov 12, 2018 3:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have ordered a dress on the first of December 2016 to South Africa. The item was shipped on Dec 7 yet I haven't received my order as yet. This is my first experience with Lightinthebox and it's really quite disheartening. Please advise me on what is happening. Order no. [protected]

Concerned Consumer
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Rachel Bickley
US
Nov 14, 2018 6:42 pm EST

the cartridge inside the faucet broke, and it has turned out to be impossible to find a replacement part. i would not have bought it had i known that replacement parts were not available.

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delayed reaction
US
Nov 19, 2018 5:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I think I bought something from them 2-3 years ago and suddenly I am inundated with spam emails offering their products. The customer service and unsubscribe facility at the bottom of the emails is greyed out so I cannot respond to them.

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Kay Hardy
US
Nov 20, 2018 1:20 am EST

Was instructed to generate " return merchandise authorization " form. Has been impossible to do that. Instructions change with each step of process .

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Hosannah Walters
GB
Mar 03, 2019 4:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have been given the wrong order please can you give me the hair weave on that I ordered. I also would like to take the hair back as it is the wrong hair .I don't have the address to send it back.it cost me a lot of money. I am disappointed.
REGARDS hosannah Walter's.

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