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Light In The Box
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Light In The Box Complaints 878

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J
3:34 pm EST

Light In The Box clothing

I ordered clothing, out of the 8 items I ordered, 4 were the incorrect size. 4XXX and 3XXX were sent to replace the medium and large sizes that were orginally ordered. Futhermore, the glitzy dress by picture was not glitzy at all, but at least it was the correct size. Therefore the pictures are misleading. When I tried to return and get a refund I was told that it would be cheaper to donate the clothing then pay the postage back to China, also there is only a 7 day window for returns so if the order is a gift, there is little time to return if the clothing does not fit. Do not waste money with this company.

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S
9:38 am EST

Light In The Box childs unicorn dress

Ordered.november recieved 8n 10 days.far too big fir my granddaughter.returned it next day.have been in touch 8 time but been 8gnired.bpjust want my refund please...as stated in uou adverts...if no reply soon will have to got through my PayPal resolution centre, ...please save me the trouble.i too old to deal with this problem.0lease be fair and send my refund.s.bromley.i would like my £15...please.

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H
5:50 pm EST
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Light In The Box company will not refund my money

I returned 2 dresses as they were cheaply made and sewed incorrectly on one side. I submitted a ticket to them on 11/21/2019 and told them I wanted to return the items for a refund. They told me how to ship them and they would reimburse me for the shipping as well. Shipping cost 23.50. They have not refunded my money for shipping nor for the 2 dresses that I returned. I have emailed them numerous times without any response. I have told them my PayPal name as requested.

Order # (Required): [protected]
RMA Code(s)
(Required): Product Name Qty

7095563
7095564
Women's Holiday Mini Shift Dress Print Strap Summer Light Blue White S M L XL #06726315 1
Women's Daily Wear Elegant A Line Dress - Geometric Sequins Deep V Wine M L XL XXL #07700106 1

Return Instructions
1) Please print this page and include it with your return package.
2) If you are unable to print this page, please write down your Order # and RMA Code(s) on one A4 paper, and put it in your return package so that we can identify.
3) Please pack items carefully to make sure no damage will cause in shipment especially items with screen. For electronics products, please remove all password or personal information, and put all original accessories in package
4) Please send your item(s) through the most economical service of local Post Office to ensure that the package arrives safely.
5) Please ship the package out within 5 days and keep the receipt of it as the proof of return, usually we will receive your package within 30 days.
Reminder: When we receive your return package, we will verify that your products are part of your original order and have the Quality Test. Once we confirm any product issues, they will be resolved according to return policy.
Return Address
Name: Fei Liangyong
Address: No. 60, Xinyuan 2nd Road, Songbailang Management District,
Dalang Town,
Dongguan City,
Guangdong Province
City: Dongguan
Country: China
Postal Code: 523782
Phone: +[protected] (Chinese Only)

Order # (Required): [protected]
RMA Code(s)
(Required): Product Name Qty

7095563
7095564
Women's Holiday Mini Shift Dress Print Strap Summer Light Blue White S M L XL #06726315 1
Women's Daily Wear Elegant A Line Dress - Geometric Sequins Deep V Wine M L XL XXL #07700106 1

Charlene Swan
15 Promised Land Drive
Brownfield Maine 04010

[protected]@hotmail.com

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H
4:42 pm EST

Light In The Box not receiving items ordered

I placed an order to your company December 11th and the money was with drawn from my bank account December 12 and I still have not received the tee shirts that I ordered. I paid $108.+ . I do not have my order number but my address is Hilde McClearen - 704 N 6th St - Denver, PA 17517 I was your advertisement on FaceBook. Either return my money or ship the shirts.

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D
5:20 pm EST

Light In The Box refund not received

I purchased a watch for Christmas gift upon receipt the clasp was broken I have submitted several forms including pictures and you have failed to respond to this upon checking your website and all customers reviews I find myself not alone it seems pretty clear that you have no value or morals and you have been allowed to scam genuine customers into making false purchases not only are you committing fraudulent transactions and unrealistic advertising you are breaking the law but not for much longer I will allow 72hours for a reply to this article although I don't think you will before I contact trading standards and the ombus man for fair trading thanks Debbie Griffiths

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T
4:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box service and the product.

I placed an order with light in the box 18 november 2019, 23 november goods were shipped. 1st of december I asked them when am I getting my order? They promised before 21 december I will get my order.

From there my order status changed to ticket closed meaning that I can't email them anymore. I have tried to track my order online but I don't get something tangible. When I login today my order status is 'received' I really don't understand how because I havn't received nothing.

Light in the box I thought it is a good online shopping but to find out their service is very poor.

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K
9:11 am EST

Light In The Box boots and light jacket

I accidentally ordered a pair of boots - tried to cancel. No phone number only can email. I emailed a 100 times to cancel both. My delivery person said to reject the boots so I won't have to pay shipping on the boots. So he sent them back wher they came from - New York! Now, lightinthebox refuses to give me a complete refund because they said I had to pay $35 to ship it to China! It came from New York! They r saying they never received them, when I have paperwork that shows they did! I'm getting no where! I wanted to return the jacket too - but back to China?! That would cost more than the boots or jacket. So they said if I kept the jacket I'd get $15 back - never happened. They r scammers! This company needs to be stopped!
Please help me and others who got ripped off. Someone needs to investigate both places - New York and China!

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S
8:46 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Sir/Madam, I would like to make a complaint that I have made a purchase of oil painting from their website having order number as [protected] with credit card, however, they are showing order as status as pending and payment has been successfully made through credit card. When I tried to contact them on customer support, it does not show any...

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L
6:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box return/refund processing

On 27 September 2019 I returned a watch for full refund of £21.05
the order number was [protected] RMA code 7064997
the Ticket number was [protected] - i can see from your website, and from an email i received that this ticket was closed on 7 October 2019

I am still awaiting my full refund of £21.05.
I would be grateful if you could respond ASAP and let me know when i can expect to receive my refund.
I have seen on your website that it can take up to 45 days (i do not understand why it should take this long to resolve). But 45 day have passed and I am still waiting.

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D
2:58 am EST

Light In The Box unethical behaviour

I bought a kitchen tap and they sent the wrong one. We asked for a refund and were told to send it back with tracking which we did. The postage was fairly costly. They never issued a refund for the tap or the postage as they agreed to do. Buyer beware, they are not what they claim to be and have terrible customer service. Don't buy from them as you might not even get what you ordered and they won't honour their word or fix their own mistakes. Quite clearly they do not care about their customers or providing customer service.

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I
12:17 pm EST

Light In The Box no options available to contact customer support. live chat does not work, no email address to send a letter

I have purchased an item on Lightinbox web store, completed payment transaction and did not received the order confirmation and no information if my order was processed on their side.
There is no way to figure out whats happened and get the money back
I desperately trying to find any way to talk to customer support and figure out details on the order and when it will be shipped to me

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A
A
Amelmal
US
Nov 02, 2022 6:18 pm EDT

Lesson learned the hard way. My friend bought $170 worth of clothing and wanted me to return it due to the clothes being so tight. Couldn't get any way of returning ot talking to customer service. So terrible!

Just go to other amazing websites!

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G
5:21 pm EST

Light In The Box refund not yet received

Order No. [protected]. RMA CODE 7066090

Two dresses were returned because they were of extremely poor quality - one dress looked as though it were made of tin foil - poorly made and the other one in navy blue with black buttons. I wouldn't even attempt to try either of them on
I returned the dresses exactly as requested - parcelled correctly, and posted through Royal Mail on October 2nd 2019.
Despite repeated, numerous requests via email, I have failed to receive a refund or response to my concerns.

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C
2:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box service

Hi there, I am Carol Cabalonga and my order # is [protected]. I couldn't view the status of my order because it says that that there is no order on file whenever I check My orders section. Kindly please help me with this. It only says preparing but whenever I click it, it's just blank. I will be needing it in 2 weeks so please get back to me as soon as possible so that I can arrange some other things instead of waiting for all this to happen.
My email address is [protected]@yahoo.com
Phone# +[protected]

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A
731-439-2386
US
Jan 01, 2020 3:38 am EST

Hello my name is Warrick Finns and it has been 30 days and I have not received my order on the ticket [protected] and tracking ticket RV281845575CN would like to no when will I ship? All packages have came except this one. Ben tracking since I ordered. Green checks on all arrived packages except this one.

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E
3:07 am EDT

Light In The Box non delivery and refuse to refund order [protected]

Good day

I bought merchandise to the value of South African Rand R9790.14. This is a lot of money in SA currency and I am a single mother.

My first purchase arrived without problems, but this one I had no communication, and it was sent to a postal service and not couriers. The postal services worker showed up at my work on the 26th of September, without communication to me and when I was not here, told my collegue that they don't care and they won't come again. I have been trying to sort this out but have not had any feedback and when you try and visit the building a security guard tells you, you are not allowed in. I have paid insurance and have asked for a refund, but SELENA told me that if the package is sent back, I'll have no refund - message below for ease of reference.

If you check the reviews of the postal service in SA (customs) you'll see that the above is a common problem - you just cannot get hold of them and the parcel has gone missing.

One of your values on your website is treating others and your heart honestly. I was "promised" a 15% refund that was "processed" but I have not yet received this, and now I have paid almost ten thousand rand for NOTHING and even though I paid insurance for an event like this, your customer services tells me that I am not allowed a refund? This is really poor customer service, I hope one of the managers I will take the company value of honesty earnestly and process a real refund to me.

Trust this will meet with a positive response.

Erika

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2:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box goods not received and duty charges

I ordered some sandals and a necklace but they were held by the PO and the supplier had but insufficient postage on them. I refused to pay but have never had my money back. The cost of the goods was approximately £41.

I also ordered a dress but DHL wanted 35.71 for it as a duty tax which I had to pay. I tried contacting Light in the Box but could never upload a photo of the invoice.

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M
3:52 pm EDT

Light In The Box non receipt of order made online to lightinthebox

i md zishan ahmad have made an order with order number [protected] for Rs 1852 on 8th of august 2019 at dropinthebox which is yet to received by me. I have made the payment for same through my credit card.
You are kindly requested to check the status of my order no [protected] and delivered the products at earliest. i am unable to find the contact details of the company

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J
9:04 am EDT

Light In The Box a ladies wig

Good afternoon,

I have already spoken with you about the issue of a product I returned to you a few weeks back.
The package was sent to the address given in China.
To date I have not received my refund of £30.62.
The item was completely unsuitable for me and looked wrong on my head.
Transaction ID 5WB12453626935245

Invoice ID [protected]
Purchase amount £30.62

Mrs. Joy Gerken, Pickle lodge, Cliff Rd. Hythe, Kent CT215XD UNITED KINGDOM

Thank you in advance of your attention to this matter.
Best wishes,
Joy Gerken

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S
1:50 pm EDT

Light In The Box product

Ordered LED lights in July 2019 for my Daughters birthday in August. Led to believe when ordering that shipping not more than 14 days. Not received by September 2019. Been told by company that order is now somewhere in the UK! Won't offer a refund until 90 working days from order date. Patronising emails from customer services telling me to be patient! I am absolutely livid. Quick to take money but don't deliver the goods. Fraudsters!

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M
11:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box a faulty handbag

I have asked "get human "at light in the box for the address for returns three times, but they keep writing has your issue been resolved. I am exasperated and need ur help as I want a refund for it, as this is a faultyhandbag and cant be used. I would also like a reund of the postage that it will cost me as this is nearly the price of the bag. Please will u help me. Yours truly M

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Update by Margaret Gilbert whitton
Aug 31, 2019 5:36 am EDT

I am already dealing with you. This company is now asking me to pay twenty five dollars to help me further. Its outrageous.

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Y
7:56 am EDT

Light In The Box Order approved but not arrived, the payment was received through paypal

Hello
On July 30 2019 I have placed an order for 8 sets of Led lights.
The purchase was done through this email: [protected]@gmail.com
the payment was done through my paypall, and on July 31st I received an invoice for the purchase in the amount 205.19 ILS.

On August 2nd I got an email no.[protected] which stated that the order has been shipped,
but nothing has arrived yet, and when we log online to check it out is says that we have no orders.
Please contact us soon.
thank you
Yael
yael.[protected]@gmail.com

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About Light In The Box

Screenshot Light In The Box
Light In The Box is a reputable online retail platform that offers a wide range of products at competitive prices. With a global customer base and a vast selection of items, Light In The Box has established itself as a popular destination for online shoppers seeking affordable and diverse merchandise.
One of the key strengths of Light In The Box is its extensive product catalog. The website features an impressive array of categories, including apparel, electronics, home decor, accessories, and more. Customers can browse through thousands of items, finding everything from trendy clothing to innovative gadgets, all conveniently accessible in one place.
Customers have expressed satisfaction with the affordability of products available on Light In The Box. The platform is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers seeking great deals without compromising on quality.
Light In The Box has also been praised for its international shipping capabilities. With warehouses strategically located around the world, the company is able to deliver products to customers worldwide efficiently. This global reach enables shoppers from different countries to access a diverse range of products, expanding their choices beyond local retailers.
Furthermore, the website's user-friendly interface and intuitive navigation have received positive feedback from customers. The search and filtering options allow users to easily find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
However, it's important to note that there have been some occasional complaints from customers regarding order fulfillment and customer service. Instances of delayed deliveries and difficulties in resolving issues have been reported. While these instances may be isolated, it's crucial for customers to be aware of potential challenges and manage their expectations accordingly.
In summary, Light In The Box is a reputable online retail platform that offers a wide range of affordable products. With its extensive catalog, competitive prices, and global shipping capabilities, the website has garnered positive reviews from customers worldwide. While occasional issues with order fulfillment and customer service have been reported, the overall shopping experience on Light In The Box has been commendable for its affordability, variety, and user-friendly interface.
How to file a complaint about Light In The Box?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.

Frequently asked questions (FAQ) about Light In The Box customer service
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Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

Overview of Light In The Box complaint handling

Light In The Box reviews first appeared on Complaints Board on Oct 17, 2008. The latest review Trying to return a order on the App was posted on Aug 6, 2024. The latest complaint Trying to return a order on the App was resolved on Aug 06, 2024. Light In The Box has an average consumer rating of 2 stars from 881 reviews. Light In The Box has resolved 276 complaints.
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  1. Light In The Box Contacts

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  5. Maria
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    Sep 11, 2024
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Light In The Box is ranked 48 among 1606 companies in the Online Shopping category

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