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Light In The Box

Light In The Box review: do not use this company! 254

I
Author of the review
1:16 am EDT
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BEWARE!

I bought some nba jerseys from lightinthebox.com(they have another site called Sellerkey.com), thinking they might be ligit because of the pictures. when i recieved them after a month i was very dissapointed. they dont look anyhting like hte picture. and they wont give me a refund but a coupon instead. thats ridiculous cuz im never using this site again.

The jerseys was sposed to be a swingman which means it should be stitched. the numbers looked like they were spray painted on the jersey. and there is no tags. its all mugged.

These guys just stick in nice pictures, bottom prices, once you pay, that`s it, you are ###ed, it is just a BIG BIG RIPOFF.

Nov 16, 2010 8:17 am EST
Light In The Box customer support contacts
Address

Beijing, CN

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Dear Customers,
We are very concerned to read your comments and would like to extend our sincere apologies for the unpleasant experience. We are taking the necessary steps to improving our customer service and product issues, if you have any problems or complaints I'd like to invite you to write us at Contact@lightinthebox.com
Please accept our sincere apologies and hope that your next shopping experience will be a better one.
Thank you for your time and understanding.
Sincerely,
Luisa
LightInTheBox.com
Jul 13, 2011 6:09 am EDT
Light In The Box customer support contacts
Address

Beijing, CN

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Dear Customers,

On behalf of LightInTheBox.com, I would like to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.

I would like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.

Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.

Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html

Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.

Regards,

LightInTheBox.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

254 comments
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Lukhanyo Mda
US
Nov 05, 2023 1:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

On the 30-08-2023 at 10:24am l ordered the watch until to date l haven't received my order but the app says "order delivered to my location"

Name & Surname: Lukhanyo Mda

Order number:#[protected]

My address: CC113,Bekelentloko Street, Town Two, Khayelitsha, 7748, Cape Town

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Trollsbwild
Upper Southampton, US
Nov 13, 2023 7:20 am EST

Light in the Box site came up. Products online looked attractive. Bought three items.

Delivery charge was approx. $15 and still took ten days to receive tops.

THEY WERE MADE WITH 100% POLYESTER.

Waited too long to return them. This post should serve as warning to others.

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T. Fridy
Upper Marlboro, US
Nov 19, 2023 5:38 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a Men's leather jacket as described on their website and received a cotton handmade jacket that is not made of leather. I feel it was a scam from the seller and Light in the box should make the seller provide the return shipping label and all my money should be refunded $48.34.

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Pink and blue shirts
Harrow, GB
Nov 19, 2023 12:23 pm EST

Two shirts arrived today; pink and blue. Pink packed well but blue thrown into bag with no packing. Looks bad - all screwed up and will have to be ironed a lot before wear. It's sloppy and careless. Not good. To me it looks as though someone has worn the shirt already

B. Jackson

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kosmit
US
Nov 19, 2023 1:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

i didn't like the product, i try to return it and i lost my money

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chrisgrech
Cardiff, GB
Dec 02, 2023 3:24 pm EST

I ordered a coat from Light In The Box on the 3rd of October 2023. The coat arrived about 10 days later but was much too small.

The company advised to send the product back at our own cost which we did. To date no refund has been processed.

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Wrenjas
US
Dec 05, 2023 7:14 pm EST

I had ordered a dress and paid under Light/Mini In The Box Duivendrecht NLD. I had made an order online form Light In The box company.

It is a blue dress.

I have not heard from the shop and want to know the outcome.

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herbert shady
Fond Du Lac, US
Dec 16, 2023 7:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

the order number is [protected] and when ordered paid shipping and when arrived had to pay another $1065 to receive my package whats up. I paid ounce and shouldnt have to pay twice

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Sandra Skow
US
Dec 25, 2023 10:08 pm EST

Ordered on 12/11 and paid $22 extra for shipping. It still is in "processing" stage on 12/18.

Order Number: [protected]

Sandra Skow

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ian whyman
Waratah7321, AU
Jan 14, 2024 5:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

i ordered a security system from lightinthebox as their web site says this system is supplied with power adaptors to suit austalian power supply clearly they are not 5 in total

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Blinkiegirl
Saint Louis, US
Jan 28, 2024 10:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Notes how do I receive well send across from these very pages with picture of a FIFTY thousand dollar bill and I receiving dollars from every item processing papers with the company for what ever that don't go over it but gots to pay a dollar for fee

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Anthony and Patricia DeLucci
US
Mar 23, 2024 5:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The dress is too tight. I want a refund why is it so difficult to return

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GIancarlo Bega Pizza
US
Apr 30, 2024 5:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought a necessaire and received one totally different, and very lower.

My order number is [protected].

I tried to contact via App, but could not find a way.

I should be grateful if you could send me the right item, and tell me how to return you the wrong.

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