Light In The Box review: do not use this company! 253

I ordered my wedding dress from lightinthebox.com, well i recieved an e-mail stating my ordered had been shipped, so of course I am so excited I went to the site to look at the picture of my dress, well they changed the picture and the dress they have shown now with the same exact inventory number of the dress I ordered looks like crap. I am soooo upset that this company would do this. Had this been the original picture of the dress, I would not have ordered it. I just wish I would have known about this company a lot sooner! By the way, I can never speak to anyone about this issue, they are always so busy...I guess riping off others. Now it all makes sense.

I have just ordered a dress for my daughters senior pictures, when I first put the order in I made a mistake and ordered two of the same dress I E-mailed them they responded the next day and said they would cancel, but it wasnt clear on if they canceled both or just one so I e-mailed again, they said no worry order canceled still not the answer I needed. I also am unable to get a hold of anyone on the phone its either busy or just rings and rings, they do answer my e-mails but there not clear, now that I have read some of your views im worried that we will not be getting this dress and im running out of time.

I ordered 5 jerseys. After a month of waiting, they were sent on Christmas Eve, but I was not home. Instead of leaving them, FedEx sent them back to China. I had been trying to get Lightinthebox to resend it, which they said they would, for almost three months. They keep saying “no problem”. It is impossible to reach them by phone or talk to anybody. They keep sending me emails to be patient because of some Chinese holiday. Meanwhile, I have ordered two lenses from a different company and received them in a week’s time. Whatever you do, don't waste your money. These people are a scam.

HiPhone Touch-Screen i32

I bought this "HiPhone Touch-Screen i32" phone from LIGHTINTHEBOX.COM and it was not working at all. It was $140.00 and they charged me $30.00 for shipping. Shipping cover says it’s a gift. I tried 100 + times to solve the trouble and they never even returned my emails. They have post their own fake comments about the products.

Lets file a complain about these people and the website. It's worthless just to post comments here. Please email me all your complains to "cmminds@hotmail.com" and please type "LIGHTINTHEBOX.COM" on the subject bar. I will take necessary action and file it.

Thanks

Chinese JUNK! Don't care how you look at it. That's MY opinion. Bought an MP3 player for my daughter for Christmas from lightinabox. They said it would take 1-2 days to "process" then I chose standard shipping so that would take 6-8 days. This was fine. It would be here on time. 8 DAYS LATER I got the confirmation E-mail that my order was shipped and would arrive in 10 DAYS. I was expecting, at MOST, for this order to arrive in 10 days after it was ordered. But it took 18. Needless to say MY story is just like all of these other ones. I first called the fake number and got the "Mailbox Full" message. Then I sent a pretty nasty e-mail to them asking them about the changes in shipping time and why it was not put on the site that the mp3 player was being shipped from Shenzhen, CHINA! They know no one would buy the junk then. I got one of those "Don't worry" responses. REALLY nice! Well, it came with an SD card slot that takes a card size that I don't believe exsists, the rechargeable battery goes dead after 1/2 hour, a lot of the wording on the players functions are in CHINESE(which I don't speak), and the only instructions came in Chinese. It came with a disc that is for a different type of device and it even came in a box for an even different device. The mp3 player I got wouldn't even fit in the box they sent it in. I was like, " What kind of junk is this?" DO NOT BUY FROM LIGHTINTHEBOX.COM! DO NOT!

I have also bought a phone, which never worked and got rippedoff $200 from this so call lightinthebox.com, they are thief and shouldn't be allowed to be in business. I have sent them a note that I would like my $$$ back, however, they have never responded back and a local numbe they shows at [protected] is always full and would not accept any messages. I suggestion "NEVER BUY FROM CHINA"

I ordered 200 earbuds from this site for a business need. I was told I would have my product in 5-7days. We are on day 5 now and they have not even shipped. You cannot get through to speak to anyone. I have been trying for 3 days to speak to someone to confirm what courier they will use and the "US number" provided is a cell phone of someone located in San Francisco. The phone usually goes straigh to voicemail or is not answered when it is on. The voicemail is always full. "William" on the web chat told me the cell phone was dead so to try again later. They will not give me a China number. They said the delay was they had to check the products to make sure they were good before sending them or if I wanted them quicker they would just send me "unchecked" products and I would risk them not working. When you finally get through on the click to chat they tell you not to worry. Sounds familiar. "William" must have got tired of me because he sent a message saying he had a phone call and had to transfer my chat session. It has been an hour and no one has picked up the session. Funny that he is taking a phone call when I can't seem to even get a number to the China office.

It's funny. You all are saying that light in the box tells you not to worry. They told me the same thing! It must be the companies slogan. Don't worry if you don't have a dress ready for your wedding. "So don't worry. Just Waiting for it in patience." I've been trying to get ahold of them for a week to fix the error they made in a dress size for my wedding. I'm very disappointed with this company. They don't answer the phone, email, or the ticket center they claim will get back to you in 24hrs. Buyers beware.

I bought two phones from them and when I got them and one wasn't working. After two weeks the speaker of the other went and no one in customer care was able to help with the problems I had. Before they can do anything they ask you to report your problem, then they respond with a stupid email and after that there is no response and you cannot get help from anyone. They avoid you. Smart aren't they.

Do not use this company. I ordered a wii console. It came and wouldn't work. I've been a week now trying to get some sort of replacement or repair but nobody can be bothered to talk to me or whoever does talk to me says not to worry, someone will get back to me. Its disgraceful

I have seen a lot of bad comments about this web site. For people considering buy from them please also see review from another web site:
https://www.blogger.com/comment.g?bl...6377518&page=1

I was ripped off by another web site of Lightinthebox---Sellersky.com so I am very concerned about web sites like "Light in the Box". I would not like to see others been ripped off by this kind of web sites.

I would tell everyone be aware of this kind of web sites such as "lightinthebox":

1) They claim serving the whole sell market but the prices are ALL retail. How do you make money with such high price?

2) They cannot guarantee the quality of the price because they are middle man in the purchase process.

3) They cannot guarantee the shipping days. How can you rely on them to run your business?

4) Bad, bad, bad customer support!

5) The problem is there but they have not changed much.

Conclusion:
Forget about "lightinthebox": there is no light at the end of tunnel! It's really a rip off for customers around the world. Go to better sites who are indeed business friendly.