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HSN Customer Care Service


1 HSN Dr
Saint Petersburg
United States - 33729-0001

Customer Support Phone Numbers

+1 727 872 1000 6 1
+1 727 872 6745 0 0

HSN Complaints & Reviews

HSN / My bad experience

Ralf on Feb 15, 2017
I bought a tablet from HSN store and they charged me twice. I contacted HSN customer service as soon as I found out what happened and they said that was a terrible accident and promised to fix it in no time. Weeks passed and I received my tablet (can't say anything bad about it) but there...

HSN / Keith urban guitar set

Bethany Evans on Feb 11, 2017
I ordered a Keith Urban Guitar Set that was suppose to include 30 cds by Keith to teach you how to play. I ordered this set in January of 2015. It arrived on February 9, 2015, Order number 1185997805, Item number: 381348, Price: $299.95 plus $20 shipping. I became ill in March and had...

HSN / Tablet with dvd player

Ramona Mcgill on Dec 14, 2016
I ordered this item on Dec. 1 it was supposed to be delivered by the 7th nothing no call no email nothing I called they said hive it until the 14th comming from California waited waited call back 13th they tell me it was stuck and said he would send another only had purple then oh no they...

HSN / Order not received

Shar004 on Dec 2, 2016
I placed an order with HSN on 11/25 and paid $32 for expedited shipping which guaranteed that I receive it by 11/29. I've called the HSN customer service department since 11/29 and keep getting excuse after excuse. No one can tell when my order will be shipped or arrive since there is no...

HSN / Flexpay

Judymaslvn on Nov 28, 2016
I made a purchase on Home Shopping Network and selected flex pay as the option for payment. Shortly after I received an email with payment confirmation, and the money was taken from my account. An hour afterward, I received another email that my order has been cancelled. When I spoke to a...

HSN / Flexpay

bginn on Nov 26, 2016
I have been a customer of HSN for nearly 10 years and have bought several fairly high priced items including a Dyson and a $700 laptop, all on flexpay. They have always been paid on time and the products have always been good. Never had a problem. I went to order an Xbox One for my son on...

HSN / Flex pay of item 524594

Bill LeMay on Nov 18, 2016
I had purchased this Item through your mobile App using flex pay. After the first payment as well as the shipping and tax had been deducted from my account. Your flex pay department decided that I wasn't eligible for flex pay and cancelled my order. So now I no longer have an order placed...

HSN / Charging my card and not applying the payment.

Tonya34 on Sep 8, 2016
HSN charged my debit card and did not apply it to my HSN account. They said they didn't get the payment. Even after my financial institution contacted them and faxed proof of payment, they still refused to do anything. The next day they acted dumb founded as if they'd never spoken to...

Ingenious Designs/hsn / Joy super chic vacuum

craftysgirl on Sep 4, 2016
I recently purchased the Joy super Chic Vacuum. I have had nothing but trouble with this vacuum. I can only use it for a few minutes before it becomes so hot I am unable to hold it. It will then shut off which renders it unusable. I called HSN to return this item because I CAN NOT use it...

HSN / Private security at hsn is practicing discrimination at their own will

sladojem on Aug 25, 2016
I have a restaurant in St. Pete, and I am regularly doing business with HSN employees by delivering their food they order. To get into the HSN facility in St. Petersburg, Florida you have to get thru security checkpoint. I have delivered the catering orders to HSN many times and I noticed...

HSN / Service I did not authorize.

Joneva on Aug 10, 2016
I called Account Assure to find out why they were charging for protection plan on this account something I did not authorize. They said they would send me information regarding these charges that go back to 2012. It has been two weeks and no word from them. Im looking for a refund of all...

HSN / I have never dealt with so much run around!!

Carol on May 18, 2016
I have been dealing with HSN for days just to make them cancel my order! I have ordered some items a long time ago and my order never showed up and they cannot provide me any information about it! They refused to cancel my order and refund my money, but I did not give up and continued to...

HSN / Product poorly made -IMAN LUXE Suede Soho Chic Bag

Pelican13 on Apr 3, 2016
I purchased the bag from HSN. When the zipper broke they were great at exchanging it in June 2015. Well now the outside zipper broke. One would think a product would last longer than 10 months. I would accept this if the bag just cost $20, but it didn 't. Very dissatisfied and will NEVER purchase an IMAN product again.

HSN / I can't create an account!

Carol on Mar 29, 2016
I joined www.hsn.com because of their great prices and items. But first I had to make an account. When I added my personal info it said wrong address. I tried again, but there was the same error. Tried to contact customer service, but never got a reply! Then I tried to make another account...

HSN / Officially done with hsn!

Rebecca on Mar 4, 2016
This website is the worst ever! I was a loyal customer for ages, but now I'm officially done with HSN! I moved about 5 months ago and changed my address on my account. After that I ordered twice and every time they sent my things to my old address. I emailed them several times and they...

HSN / Credit Card services - Balance

Reviewer21098 on Feb 17, 2016
Account Number 5780 9795 8752 7045 Name: Job Ebenezer Address: 877 Pelham Court, Westerville, OH 43081 I returned a ION digital converter on November 2015. I was not given credit for it till recently. I am being charged fees and interest charge to the amount of $3.74. Since It is your...

HSN / Joy mangano fragrant vacuum cleaner

Reviewer85091 on Jan 28, 2016
I ordered this in sep '15 and before i finished paying flex pays it stopped working. I am disabled with als--in a wheelchair and thought this was light to use in my chair. I called hsn they didnt want to help me by replacing it. They referred me to an 800 warranty number. I am done with...

Ingenious Design/HSN / Joy Mangano Travel Ease Quilted Luggage set- Navy

gaboca on Jan 7, 2016
Luggage comes with a 10 year warranty. After traveling with this "marvelous" claimed luggage, the duffel bag handle ripped off after the second trip. I have retired outside of the U.S. When I called several times, I was informed that the warranty is moot outside of the United State...

HSN / Tab everyday essential extraordinaire

Hsn ripped off on Dec 21, 2015
Hi purchased the ybf product 11/09/2015. First of all there were some makeup brushes which were shown on the TV and they did not deliver the same. Then the container quality is so bad that the white maskers bottle cracked from s corner. This is not the end I tried to apply the lipstick...

HSN / Their customer service is as poor

Hug7 on Dec 15, 2015
Ordered a blender on October 15 for $250. But I never got my blender and their tracking system showed no update. Contacted the HSN and they told that my item is already shipped out. I was told it will arrive on November 3. I waited and waited, but the same happened. I called them again and...

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