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HSN Customer Service

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Complaints143
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HSN, Inc.

1 HSN Drive
Saint Petersburg
Florida
United States - 33729

Customer Support Phone Numbers

+1 800 933 2887(Customer Service) 3 0
+1 800 284 5757(Sales) 2 1
Mon8:00 AM - 1:00 AM
Tue8:00 AM - 1:00 AM
Wed8:00 AM - 1:00 AM
Thu8:00 AM - 1:00 AM
Fri8:00 AM - 1:00 AM
Sat8:00 AM - 1:00 AM
Sun8:00 AM - 1:00 AM
Mailing Address
PO Box 9090, Clearwater, FL 33758
Plus

HSN Complaints & Reviews

Home Shopping Network / product not received

Ca
Sep 11, 2019

Placed an order with Home Shopping Network in early August received an email confirming the order did not hear anything from them from month so in early September I called in to customer was informed that I had him put in the wrong address when ordering mind you never received an email...

HSN / ultrex/ innova inc davenport ia

Po
Sep 10, 2019

HSNIt may be 2019 now but we still remember all the money we spent. Innova is still in business! Lists a Phillip Ryan as president of the company. Phone numbers are: [protected]; and [protected]. The first one comes up as a Tempe, AZ phone number. It rings and someone picks up and then they hang...

HSN / ultrex pot and pan set

Th
Sep 08, 2019

I bought the entire pot and pan set from Ultrex/HSN and they all are peeling. Now, the 50 year warranty is just as junk as the pot and pan set. Very disappointed and frustrated with this issue. If a class action lawsuit if filed, I definitely want to be a part of it. Hundreds of dollar...

HSN / company policies

No
Sep 03, 2019

Last year I tried used PayPal for at HSN. For some reason it was not accepted as payment. Anyway, I also closed my Paypal account before removing it from the HSN website. HSN will not remove the Paypal payment option from my HSN account. They told me only Paypal can remove it! So I opened...

HSN / Zero compassion and unforgiving return policy

De
Sep 01, 2019

On June 28, 2019 my Mom (Acct. # [protected]) ordered an AeroPilates Pro Reformer 5102 with accessories. She was in the hospital at the time but planned to use it to help regain her strength when she came home. Unfortunately her health took a major turn and she passed away on August 4th. I...

HSN / breath easy order m 3009649

Di
Jun 08, 2019

The product Breath Easy is only a rubber piece of one inch lenght and half in width a chinese product with holes worth Rs198.18 as per HBN bill v0000039312 of29.05.2019. However they sent it to me in perhaps by flight charging a total of Rs 1299 which is unreasonable. Dispatch cost i...

HSN / hp computers

Co
Apr 29, 2019

We ordered these computers as Christmas gifts for each other and did not open them till after the holidays and to our dismay after the return date had expired. We only opened one and found that the computers were little more than toys. The computers are limited to microsoft explorer and we...

HSN / ultrex

Ka
Apr 03, 2019

Has there been any update on the Ultrex cookware that we all purchased from HSN with the 55 year replacement warranty? My large sauce stock pot is pealing and I won't use it for soup or sauce because of it. I am so disappointed as I spent thousands of dollars on these products - bought...

HSN Shopping Network / weslo pursuit g3.1excise bike

Ma
Jan 30, 2019

I bought a WESLO PURSUIT G3.1EXCISE bike December, 2018 when I try to ride it I coundn.t reach pedals there was nothing on HSN shopping ON TV or the manual that said you had to be tall, I am 5 1/2 I could not reach, I called they said to put a pillow behind me. so I called again and told...

HSN / Diane Gilman knit pull-on leggings

Dg
Jan 13, 2019

On Jan 6, 2019 during the Diane Gilman showing I ordered by telephone talking to a person the knit pull on leggings in denim. I repeated the color twice. The person repeated to me the order color of denim. When I received the product it was not in denim (the most popular color) but in...

Home Shopping Network / denied flex pay due to living in apartment complex

Mi
Dec 12, 2018

My family; mother, 2 sisters, grandmother, and myself; always order Christmas presents from HSN EVERY year. This year as I have some others before, I decided to use flex pay. I have always paid my account or had money to be debited out to pay for my items. This year to my surprise I wa...

HSN / notified of back order today 11/28/18.

Nd
Nov 28, 2018

I called customer service as soon as I rec'd this message. I have been a customer for over 8years & in that time I have never called to cancel an order. order # [protected] & other hangers are back ordered until 12/13/18. Since, this will not give enough time to re-ship in my families gift...

HSN / visual land android tablet item #[protected]

Ba
Nov 19, 2018

This a about an old order that I was too embarrassed to comment about because I felt stupid cause I didn't understand how to get it functional . About 2 years ago I ordered above tablet. I tried my best to get it going. I gave up and put it away for my son to help. He attempted also but...

HSN / lg phone

Tr
Nov 18, 2018

As on the day of 11/14/2018, I recently had went online to look for a good birthday present so I figured I'd look on HSN to use Flex Pay of an Amount of $54.54. When it confirmed my Debit card with being able process my payment, It had sent me a Message stating my order had been Denied...

HSN / customer service

Ab
Oct 18, 2018

I have been purchasing products from HSN for the last year or so. I just received a rather large statement although I have been paying for items as well as using the charge account. When I called the customer service department I was offered no assistance in getting details about the...

HSN / westinghouse tv

Ca
Oct 17, 2018

HSNI bought a Westinghouse 43 inch TV with google assistance in August of this year. I had no problems with it until 2 weeks ago when I went to turn it on and there was no picture. I contacted Westinghouse because there was a warranty on it. Now they are saying they won't fix the tv because...

HSN / arlo wirefree 4 camera security package

Du
Oct 16, 2018

I was told that the system would come with 1 battery station and batteries. When we received the system there was no charger or rechargeable batteries. We contacted HSN today and they said that they were sorry and the representative misinformed us and they had no batteries or charging...

Home Shopping Network / customer service policy

Da
Aug 30, 2018

The company is charging me a second time for a product, the first one I did not receive. I received a letter today stating that that are satisfied that UPS did successfully deliver the first package to my home on August 3, 2018 and that a signature was required. I call s UPS and have them...

HSN / fees

Ju
Aug 25, 2018

I was charged A FEE OF 21.66 which I PAID then I got another BILL OF 21.66...I tryed TO make a payment by phone USING MY CHECKING ACCOUNT...HSN CHARGED THE WRONG ACCOUNT BY USING MY CORRECT account I called yesterday AND THE REP. HUNG UP ON ME.. HSN was very rude to me, they made the error...

HSN / hsn

Di
Aug 18, 2018

Ordered an AC unit and called the next day to cancel. A cust serv rep said he could not cancel it because the order had gone out (def not because it took 2 wks to arrive) My 1st and last order with HSN. Ive heard about bad experiences and I should have listened. $150 is absurd to pay for a...

HSN / laptop purchase

Mi
Aug 17, 2018

I was told the flex payment option was not available but the flex amount was taken out of my account anyway. Now I have to wait for 72 hours for my funds to be returned. If the option was not available, why was my money still taken. I want my money back or some type accommodation. The...

HSN / hp laptop /vtec support

Ca
Aug 13, 2018

11/2016 purchase hp laptop with lifetime of 24/7 u.s.-based tech support provided remotely via remote device access technical support a 299.99 value that has went out of business hsn said they found a tempory replacement on a trail basic that they stated to me by email that it is a service...

HSN / proform treadmill

Ti
Aug 10, 2018

I ordered a tredmill in july, unboxed, it didnt work, it was used, had marks, and didnt come with the ropes. Ask for a exchange, got in in 5 days, it was also defective, ask for one mire more exchange. Old tredmill sat in my home almost a month, no one know how to get this returned.Talk to...

HSN / netgear ario 3-canera indoor/outdoor system/w built in siren

Co
Jul 23, 2018

item #625060, order#[protected], I waited patiently for this security camera because it was affordable and when I got conformation on 7/10/2018 that it was at my local post office waiting to be delivered I was excited so after a week went by I call HSN to see what the problem was the only...

HSN / home shopping network credit card rip off

Ch
Jul 20, 2018

I called HSN to order a laptop. The representative talked me into getting the hsn credit card. Said I would get the laptop cheaper. I went online to pay the credit card bill before it was due. Then I got a bill that included late fee and interest. I called HSN. I was told that they could...

HSN / unauthorized credit charges

Ro
Jul 10, 2018

I had the worst experience ever with getting my order, it was about three weeks after I ordered I called to find out why it was taking so long and it's almost time for my second payment and I haven't gotten the item yet, even though I paid for shipping and handling of the item, it went to...

HSN / rude customer service

Ch
Jul 02, 2018

A "customer service" rep hung up on me because she didn't want to wait for me to find an order number. I didn't have the number readily available because we were taking care of a payment first and I had to go back to the item I wanted to purchase. I found the number and tried to tell her...

HSN / customer service senior lead

Ja
Jun 28, 2018

I called in to hsn about my Apple laptop. Apple recalled my new laptop that I purchased 2 months ago. I take it to the Apple store to fix the recall issues. Thats when I find out that hsn sold me a use laptop with a bad battery. Apple told me that I have to return it to hsn. Even gave me a...

HSN / customer service reps

Pa
Jun 25, 2018

HSNThe representatives and "supervisors" are downright rude and nasty. Specifically michael employee no 126495. We were on the phone for over an hour getting orders removed then replacing them. Then had to get community bank to take the pending purchases off. Then this man named michael said...

HSN Customer Service / ordering a product

Sg
Jun 20, 2018

So I called hsn because I accidently canceled an order. I speak with Mary who was very effing rude. She rushed me off the phone, says to me, "well refresh the page or log back in and out I don't know" in the rudest way ever. Customer service is supposed to be better then how she...

HSN / express buy button changes my apt number

Tk
May 31, 2018

Whenever I use the express buy button for an item my apartment number is changed from1402 to 1. The post office will not deliver the item to me as there are 500 units in my development. HSN unfriendly customer service reps are unable to change the apartment number address on the items that...

HSN / false advertising

Al
Apr 25, 2018

HSNHSN sells lifetime tech support as part of con to get you to buy. However my laptop's operating system needed the disc or key & Support said no. First HSN could not find the order. When I faxed their confirmation to me they added it to record for tech support to talk to me. The $700 HP...

HSN / poor quality of products and no help from customer service agents

Sh
Apr 19, 2018

HSN does not stand by their products, I bought a Sevilla bracelet and 6 weeks later it broke. Emailed them, no acknowledgement of my email. Then I spoke to someone on chat, get this, there is no contact for the company who makes ahe bracelet and they have a 30 return or exchange policy so...

HSN / fraud activity and poor unprofessional service

Ra
Mar 29, 2018

I am writing in reference to an online order. I ordered a Laptop in 2017! Unfortunately, I never received the package. HSN did their investigation and determined that the Laptop had been delivered successfully by UPS. There is no question that someone else stole the package off my Porch...

HSN / customer service to veteran

Je
Feb 07, 2018

Yes hello my name is Jessica Thomas and I used to be a customer of HSN until they got upset because I was returning items that I did not like it is my right and my way that if something doesn't fit with what I like I return it. But the problem was deploying to a country of origin because...

HSN / hp windows 10 with vipre plus

Sh
Feb 06, 2018

Hello, I purchased the HP windows ten with the vipre plus and to my own neglect I did not look at my bill for this purchase. When buying this computer it was supposed to come with the Vipre security for a life time of security, and it came free with the purchase of the lab top computer...

HSN / christmas gift stolen at ups while in transit for delivery

Vc
Dec 29, 2017

I ordered Beats X Bluetooth Wireless Earphones from HSN to be delivered by 12/22/17 as a Christmas gift for my son-in-law. I placed my order on 12/15/17 with the belief that it would be delivered by the stated date of 12/22/17. When I checked my phone to track my order, I noticed that it...

HSN / delivery/customer service

Up
Dec 25, 2017

I ordered my Daughter a tablet for Christmas on 12/19/2017. I paid for express shipping so that her tablet would be there by the 12/22/2017. When her tablet didn't arrive on 12/22/2017. I called Customer Service on 12/23/2017 to see where the tablet was. The customer service rep said oh...

HSN / cricut maker

Pb
Dec 21, 2017

I ordered the Cricut Maker Item # 589-851 on November 27, 2017. I have not recieved an email from hsn with a delivery date. I called hsn on 12-21-17 and was told that the Cricut Maker was just shipped out and I will not get this gift until after Christmas. Now I understand things get...

HSN / laptop computer

An
Dec 07, 2017

We purchased an HP laptop computer in September and yesterday it crashed. My husband called HSN to ask about return policies and any warranties. Since it was beyond 30 days and we did not purchase a protection plan, the HSN representative was extremely curt and unfriendly. She stated, "You...