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HSN Customer Care Service

HSN, Inc.

1 HSN Drive
Saint Petersburg
United States - 33729

Customer Support Phone Numbers

+1 727 872 1000 7 1
Mailing Address

PO Box 9090, Clearwater, FL 33758

HSN Complaints & Reviews

HSN / failure in customer service

latinajuarez808 on May 12, 2017
I ordered a mother's day gift on 4/29/2017. Called today 5/12/2017 to check the status of my mother's day gift not yet being received and learned that item was never ordered due to what they claim "technical difficulty". They did not inform me of the issue. I only learned of this when...

Account Assure/HSN / Account assure program

Carla Caefer on May 8, 2017
I have an HSN card for which I do not remember ever agreeing to the Account Assure program. However, upon review of my transactions I've realized that they have deducted over several months a total of $225.72. Upon calling Account Assure a representative said they would cancel program...

HSN / Hp 17.3" touch intel quad-core 8gb ram, 2tb hdd laptop + support

Jeremy Traub on Mar 22, 2017
3/22/17 Don't know client number, but was ordered from zip 37716 and on Dutch Valley Rd Problem with both HSN and manufacturer. Was very upset I didn't get order tracking number to plan ahead, later found out it somehow went to an old email address I had. I don't like creating an account and...

HSN / Shipping/return shipping charges

theone1956 on Mar 3, 2017
I ordered Perlier face/neck cream which came with body wash; total charges with shipping approximately $24.00. I couldn't use either product as I immediately broke out in hives on my feet, legs and neck. I returned the product to HSN and was refunded all except shipping charges (per...

HSN / HP laptop

Gail Brackin-Lowery on Mar 3, 2017
Purchased a nice HP laptop for granddaughter to complete senior year of college. She had problems with computer soon after receiving. It keeps freezing and you need to restart a lot. Called HSN and if it is past 30 days, they do not help you. They only take your money...$650.00. Called HP...

HSN / My bad experience

Ralf on Feb 15, 2017
I bought a tablet from HSN store and they charged me twice. I contacted HSN customer service as soon as I found out what happened and they said that was a terrible accident and promised to fix it in no time. Weeks passed and I received my tablet (can't say anything bad about it) but there...

HSN / Keith urban guitar set

Bethany Evans on Feb 11, 2017
I ordered a Keith Urban Guitar Set that was suppose to include 30 cds by Keith to teach you how to play. I ordered this set in January of 2015. It arrived on February 9, 2015, Order number 1185997805, Item number: 381348, Price: $299.95 plus $20 shipping. I became ill in March and had...

HSN / Tablet with dvd player

Ramona Mcgill on Dec 14, 2016
I ordered this item on Dec. 1 it was supposed to be delivered by the 7th nothing no call no email nothing I called they said hive it until the 14th comming from California waited waited call back 13th they tell me it was stuck and said he would send another only had purple then oh no they...

HSN / Order not received

Shar004 on Dec 2, 2016
I placed an order with HSN on 11/25 and paid $32 for expedited shipping which guaranteed that I receive it by 11/29. I've called the HSN customer service department since 11/29 and keep getting excuse after excuse. No one can tell when my order will be shipped or arrive since there is no...

HSN / Flexpay

Judymaslvn on Nov 28, 2016
I made a purchase on Home Shopping Network and selected flex pay as the option for payment. Shortly after I received an email with payment confirmation, and the money was taken from my account. An hour afterward, I received another email that my order has been cancelled. When I spoke to a...

HSN / Flexpay

bginn on Nov 26, 2016
I have been a customer of HSN for nearly 10 years and have bought several fairly high priced items including a Dyson and a $700 laptop, all on flexpay. They have always been paid on time and the products have always been good. Never had a problem. I went to order an Xbox One for my son on...

HSN / Flex pay of item 524594

Bill LeMay on Nov 18, 2016
I had purchased this Item through your mobile App using flex pay. After the first payment as well as the shipping and tax had been deducted from my account. Your flex pay department decided that I wasn't eligible for flex pay and cancelled my order. So now I no longer have an order placed...

HSN / Charging my card and not applying the payment.

Tonya34 on Sep 8, 2016
HSN charged my debit card and did not apply it to my HSN account. They said they didn't get the payment. Even after my financial institution contacted them and faxed proof of payment, they still refused to do anything. The next day they acted dumb founded as if they'd never spoken to...

Ingenious Designs/hsn / Joy super chic vacuum

craftysgirl on Sep 4, 2016
I recently purchased the Joy super Chic Vacuum. I have had nothing but trouble with this vacuum. I can only use it for a few minutes before it becomes so hot I am unable to hold it. It will then shut off which renders it unusable. I called HSN to return this item because I CAN NOT use it...

HSN / Private security at hsn is practicing discrimination at their own will

sladojem on Aug 25, 2016
I have a restaurant in St. Pete, and I am regularly doing business with HSN employees by delivering their food they order. To get into the HSN facility in St. Petersburg, Florida you have to get thru security checkpoint. I have delivered the catering orders to HSN many times and I noticed...

HSN / Service I did not authorize.

Joneva on Aug 10, 2016
I called Account Assure to find out why they were charging for protection plan on this account something I did not authorize. They said they would send me information regarding these charges that go back to 2012. It has been two weeks and no word from them. Im looking for a refund of all...

HSN / I have never dealt with so much run around!!

Carol on May 18, 2016
I have been dealing with HSN for days just to make them cancel my order! I have ordered some items a long time ago and my order never showed up and they cannot provide me any information about it! They refused to cancel my order and refund my money, but I did not give up and continued to...

HSN / Product poorly made -IMAN LUXE Suede Soho Chic Bag

Pelican13 on Apr 3, 2016
I purchased the bag from HSN. When the zipper broke they were great at exchanging it in June 2015. Well now the outside zipper broke. One would think a product would last longer than 10 months. I would accept this if the bag just cost $20, but it didn 't. Very dissatisfied and will NEVER purchase an IMAN product again.

HSN / I can't create an account!

Carol on Mar 29, 2016
I joined www.hsn.com because of their great prices and items. But first I had to make an account. When I added my personal info it said wrong address. I tried again, but there was the same error. Tried to contact customer service, but never got a reply! Then I tried to make another account...

HSN / Officially done with hsn!

Rebecca on Mar 4, 2016
This website is the worst ever! I was a loyal customer for ages, but now I'm officially done with HSN! I moved about 5 months ago and changed my address on my account. After that I ordered twice and every time they sent my things to my old address. I emailed them several times and they...

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