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Light In The Box
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2.3 3 Reviews 878 Complaints
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Light In The Box Complaints 878

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M
6:02 pm EST

Light In The Box Incorrect product received

I placed an paid for an order on

26.11.2022 for a file organiser bag at £17.56. I did NOT receive a confirmation of order. The order arrived on 13.12.2022. What I received was a small toilet bag which, firstly is far too small for my purpose and, secondly is not to the value of £17.56.

This is not satisfactory. I would like to return this article and request a refund. Could you please advise me of the procedure I need to follow.

An early response would be appreciated.

Michael Bird

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H
12:42 pm EST
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Light In The Box Order never delivered

I ordered a women’s casual cat long sleeved tee shirt on 29th November 2022 and paid £25.23 via PayPal.
This item has not been delivered and the website/apps complaints procedure is completely incomprehensible.
The order number is [protected] and was to be delivered to David Purdey, 13 De Vere Close Wivenhoe Colchester CO7 9AX.
I want this item within the next week (by 21/12/22) or a complete refund.
David Purdey

Desired outcome: The order delivered by 21/12/22 or a complete refund of the full amount

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B
12:36 pm EST
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Light In The Box My package was returned to the sender and I never got my money back for it

So I was ordering a pair of cosplay raccoon ears and tail for my partner for Christmas and was having it sent to a friends house since I don't trust my family around my mail but it was returned to sender due to some complications and so I tried to get it redelivered with the tracking number on the USPS website but it never worked so the package was sent back to the sender and I was never refunded because I'm not sure if I will ever get the package after it was sent to the sender. This happened on December 8th 2022 9:42 AM

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M
10:05 am EST

Light In The Box Being Robbed for social security money from treasury department

I paid fifty dollars for a hoodie blanket and when it was sent out It was sent back because I was told oh this is the wrong address but I waited for it to return so I can reorder it but it seems like that will not happen because someone is stopping that from happening look I got screws in my hip and trying to hide my surgery from my family who put me away to escape being punished for what they did in 1976 legionnaire virus outbreak 😷 u people are going to get me in trouble if they find out I know strands and viruses from A to Z😡 I don’t want to help them if something happens on earth this life line is for Kendall Geiger not his family they did not do what Kendall did master strands and viruses to survive mayor disasters

Desired outcome: Refund

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T
4:31 am EST

Light In The Box No where I can find it

My name is Thomas Li, I ordered 1st time on 20nov2022, order #[protected], I received the goods on 13dec22, but the quality not up to my expectation, so I like to return it, I follow the video demonstration, they show me to click on user name, my order and choose the order that I would like to return...the problem is, there is no list of

my order at all, so how can I proceed further without referring my order that I would like to return, please give me an answer to my e-mail address, thanks for your prompt attention. By the way, nothing shown in "MY ACCOUNT" either.

My e-mail address: [protected]@hotmail.com

Desired outcome: please on your website, do provide this platform for people to make contact with you, not just a video demonstration, because just like my case, if I can't find anything show up on 'MY ORDER' or 'MY ACCOUNT', I can't do anything.

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L
3:49 am EST
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Light In The Box Hele bestelling voor meer dan 500,- !!!

Grote bestelling bij light in the box gedaan

Allereerst nooit n bevestiging van bestelling ontvangen

En ik kan bestelling ook nergens terug vinden. Ook niet via app

Wel van creditcard afgeschreven

Nergens n klantenservice te bereiken

Enkele artikelen ontvangen, maar slechte kwaliteit

Geen retour brief erbij of zo

Veeeeeeel reclame

Bestelling is zo te plaatsen, maar daarna is er niets of niemand te bereiken

Ik wil mijn geld terug!

Yvonne Alphen

[protected]@gmail.com

Desired outcome: Mijn geld terugIk heb hier nu al zoveel uren in [protected]@gmail.com

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N
9:42 pm EST

Light In The Box Customer Service Doesn't Work At All, maybe on purpose ?

I bought a winter coat from this website. First of all delivery took forewer, but I was patient and understanding. When I finally received it I found out that one of the pocket has a big tear. Because the tear is inside of the pocket it's practically impossible to fix it, so I can't use this pocket. I tried to contact a costumer service maybe 50 times. Unsuccessful. You have just 7 days for returning or exchanging, but every try ends with the notification "error, try later". The worst part is the fact there's no other way to contact a customer service except through the form you have to fill. But you have no chance to fill and submit it 😕 So you are stuck and there's nothing you can do.

Desired outcome: I'd like to get a compensation for all this inconvenience

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10:03 am EST
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Light In The Box Geen retourticket of label

Beste, Bestelnummer [protected]

Heb verschillende malen gemaild voor een retourlabel te ontvangen via mail maar tevergeefs niets ontvangen.

Zij mailen mij een retouradres , maar ik heb een label nodig of een retournummer dat ik kan laten scannen op mijn postkantoor.

Besteld op 11/04/2022

Ontvangen: 10/12/2022

Goederen pasten niet, ondertussen kleinere maat besteld, maar zit nu nog met mijn andere kledij die veel te groot is.

Nochtans heb het eens gepast en dan onmiddellijk in originele verpakking gedaan alles zit in de zelfde doos pull en andere kledij in de plastiek zoals het hoort.

De doos staat klaar om te verzenden.

Desired outcome: Dat ze mij eerlijk behandelen, en mij een degelijk RETOURLABEL DOORMAILEN

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A
12:13 pm EST

Light In The Box Light in the box

I ordered a shirt on the 28th November 2022 and the payment was taken also on the 28th November.

I have not received any confirmation of my order and I cannot track it.

I cannot find any history of my order been placed on the website/app either!

Which I don’t understand because I clearly placed the order and entered my details and submitted.

But the payment has been taken and it clearly shows what company has taken this payment. Which I have attached for proof.

This has annoyed me as it is so close to Christmas and I have spent money on what I thought was a trusted website to then feel like I have been scammed or something!

I have tried to contact this company and I haven’t succeeded.

I have tried to email and it is showing as an invalid email.

Desired outcome: To receive what I paid for. As I have tried getting into contact and haven’t been able to.This has really annoyed me due to it being so close to Christmas!

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F
11:33 am EST
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Light In The Box Baseus h1 hybdrid 40d anc 4-mic enc wireless headphones

I place an order on 29/11 for 5 day delivery have tried chasing the order as still not delivered via chat & on line customer service not received a response. These are a birthday present & needed asap. Please refund my money as I will have to find an alternative. If not done so by end of the week I will contact my bank to take matters further. My contact number is [protected]. I really don't know how much more information you need!

Desired outcome: Would like a refund!

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M
5:47 am EST

Light In The Box Return or exchange of items ordered

hi my email address is [protected]@gmail.com

recentlyplaced an order on your website for UK

purchased two items both cardigan ordered wrong size ordered large by mistake tried to exchanging for medium instead of large

orderno is Order Number:[protected]

[protected]

Desired outcome: would like to exchangesize medium instead of large was told to cancel order and reorder items tried but insufficient fund's in accountwhen I placed order for items payment was successfully taken from account

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W
2:21 am EST
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Light In The Box Payment Confirmed - LightInTheBox.com Order #[protected]

RHERE HAS BEEN NO FACILITY FOR ME TO CHANGE THIS OR SPEAK TO ANYONE. I HAVE BEEN TRYING TO MAKE CONTACT IMMEDIATELY SINCE NOTICING THE WRONG ADDRESS ON MY PURCHASE. PLEASE HELP. I have been trying to email straight after making purchase but it comes back saying email doesnt exist?

My address you have for this order is my old address. Please can this be delivered to 

52 Highfield Avenue

Aldershot

Hants GU11 3DA

can you confirm this has been done please. 

Thanks 

Jon

[protected]

Desired outcome: delivery address change

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F
11:44 am EST

Light In The Box Shirts that I order from light in the box

The items I received are of poor quality, they look nothing like what is portrayed in the picture. I would like to return them for a refund. Order #2919477 order date 11/14/2022

Desired outcome: My card credited back

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J
10:20 pm EST

Light In The Box Service

I tired to make an order on their app. I put in my PayPal information and tried to continue to pay, it kept returning me back to my order, to pay again. I assumed it never went through because there was no confirmation that I placed the order. After 5 times of it going to my PayPal and back to my order page, I checked my bank account and they charged me 5 TIMES! The same amount 5 times! And there is no one to call to fix this! DO NOT ORDER FROM THEM! They are a scam. I am out $200, I’m here crying because I needed this money for the holidays and it’s gone. And when I go into my orders or unpaid or anything like that, it shows nothing. It shows that I never placed an order with them. So I can’t contact anyone.

Desired outcome: I just want my money back.

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V
12:57 pm EST

Light In The Box Order number [protected]. The purple blouse trimmed silver any more info is not needed. You all know what you did. I am getting very upset over this

The blouse is wrong. They sent me a blouse that I did not order. I paid for the blouse in the picture below. If necessary I will file a complaint with my lawyer for results. I will not go through all these changes for a mistake you all made. If I don't hear from you ASAP, I will assume you don't care and I will contact my lawyer and there will be consequences.

Desired outcome: Send right blouse I or refund my money. You people are not trustworthy any more.

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9:33 am EST
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Light In The Box cardcom purchased smart watches 3 not send

ceo team lightin box at address transitionalliving greene st phila pa germantown 19144at library obnline cardcom7954 3 or greayer smartwatches history 22year send them not greene st detox out of there new addess 1024peach street erie pa 16501 ericcaldwell ssn189585688 020861 day 11 23 22ceo email me monday [protected]@gmail.com thank ericcaldwe;l;l send ing history email it you what included that all i ceo in the email

Desired outcome: send smart watches what not i bought in detox ericcaldwell

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A
2:51 am EST

Light In The Box I ordered mens pullover hoodie sweatshirt gray XXL

On11/17/22 I ordered mens pullover shirt and they were suppose to give me $3 off with the coupon they gave me in my email if you spent $10 or more. If never came off my total of $30.97 I wrote to chat and they gave me a code. The code was expired. I put in a ticket and they only answered me once with no resolution. I dont trust them anymore so I want a full refund. Or give me $15.00 off my order for all of my trouble. Put it back into my account. I used ticket [protected] and ticket #[protected] Acct #[protected]

Desired outcome: Give me $15 back into my account. You have not answered all of the replies I sent to you for a resolution. Or give full refund. $30.97 Im dissappointed in how you resolved my issue. Left me hanging..

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Update by Annie L
Nov 19, 2022 3:28 am EST

They have wrong address where they would be sending it too. I would never get it. I want a full refund. $30.97 They never applied my coupon for $3.00. They don't write back even though you have a support ticket #[protected] also ticket #[protected], and address fixed ticket # [protected] no resolution was given. My account # [protected] I ordered on 11/17/22

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D
8:12 pm EST

Light In The Box Dresses

I ordered a dress for a wedding and a few other dresses from August 2022. i have been trying to get the return address since then.

The material of each item was extremely poor quality and to date I still cannot return the items because they refuse to provide a return address. Horrible company. I am trying to get my money back through my credit card company.

Desired outcome: My money back!

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F
3:14 pm EST

Light In The Box Coat

I ordered a white coat from light in the box the picture shows a long white Teddy material coat lined

I received an unlined teddy material piece of coat neither a coat or a dressing gown, not as described

I bought online using PayPal so dint have an account

Now unable raise a ticket to return

I would like refund as item received is not as described

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S
1:45 pm EST

Light In The Box Paid for a order but never received my order and absolutely no help from customer service

They took my money and never sent me what I paid for they ripped me off, they sent me a mail on they app but when I tried to open it, it says that the page can't be found that never help me. I cant find my account. In order for me to report on their useless app in order you need to have your order but I can't find my order. No tracking number I doubt I will ever see the watch I ordered.

Desired outcome: Customer service to send me a tracking number on my email address not the useless app

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About Light In The Box

Screenshot Light In The Box
Light In The Box is a reputable online retail platform that offers a wide range of products at competitive prices. With a global customer base and a vast selection of items, Light In The Box has established itself as a popular destination for online shoppers seeking affordable and diverse merchandise.
One of the key strengths of Light In The Box is its extensive product catalog. The website features an impressive array of categories, including apparel, electronics, home decor, accessories, and more. Customers can browse through thousands of items, finding everything from trendy clothing to innovative gadgets, all conveniently accessible in one place.
Customers have expressed satisfaction with the affordability of products available on Light In The Box. The platform is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers seeking great deals without compromising on quality.
Light In The Box has also been praised for its international shipping capabilities. With warehouses strategically located around the world, the company is able to deliver products to customers worldwide efficiently. This global reach enables shoppers from different countries to access a diverse range of products, expanding their choices beyond local retailers.
Furthermore, the website's user-friendly interface and intuitive navigation have received positive feedback from customers. The search and filtering options allow users to easily find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
However, it's important to note that there have been some occasional complaints from customers regarding order fulfillment and customer service. Instances of delayed deliveries and difficulties in resolving issues have been reported. While these instances may be isolated, it's crucial for customers to be aware of potential challenges and manage their expectations accordingly.
In summary, Light In The Box is a reputable online retail platform that offers a wide range of affordable products. With its extensive catalog, competitive prices, and global shipping capabilities, the website has garnered positive reviews from customers worldwide. While occasional issues with order fulfillment and customer service have been reported, the overall shopping experience on Light In The Box has been commendable for its affordability, variety, and user-friendly interface.
How to file a complaint about Light In The Box?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.

Frequently asked questions (FAQ) about Light In The Box customer service
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Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

Overview of Light In The Box complaint handling

Light In The Box reviews first appeared on Complaints Board on Oct 17, 2008. The latest review Trying to return a order on the App was posted on Aug 6, 2024. The latest complaint Trying to return a order on the App was resolved on Aug 06, 2024. Light In The Box has an average consumer rating of 2 stars from 881 reviews. Light In The Box has resolved 276 complaints.
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  1. Light In The Box Contacts

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    Beijing, China
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  5. Maria
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    Sep 11, 2024
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Light In The Box is ranked 48 among 1606 companies in the Online Shopping category

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