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Light In The Box Complaints 878

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11:47 pm EDT
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Light In The Box broken item

i ordered an mp4/p3 touch screen it took about 15 days to get and then i finally get my player it looked good
i charged it for alittle bit and then turned it on and was able to mess with it for a total of five min. then the stuipid thing just froze and that it, it wont unfreeze i even tried to reset it and it still wont work. I spent 50.00 for junk there has to be a way to close this site so no more people can get ripped off . the people from this web site are stealing and should be stopped

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sandeeww
GB
Apr 08, 2010 9:51 am EDT

i have used lightinthe box and love the goods... all the things i ordered are great... even when one item was missing i emailed and recived a new one with in days... would use them again...

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anonymous 12
US
Jan 24, 2010 8:35 pm EST

same here except with my iphone i ordered

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Candy Marcel
Houma, US
Jan 02, 2010 5:30 pm EST

I also purchased a mp4/p3 touch screen player and it will turn on and freeze it doesn't turn off and it won't except the computer at all. I purchased it for my 7 year old daughter for Christmas and now the one and only thing she wanted doesn't work and I can't get anyone to help me. I will never buy another thing from them and won't let anybody else order from them. I have sent over 8 email and tickets and have got not one reply.

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Denny_
CN
Oct 19, 2009 5:59 am EDT

Dear customer,

On behalf of LightInTheBox.com, we apologize for the unpleasant experiences and the late reply. We are extremely concerned to read your comments. We would like to know more details so we can address this issue promptly.

You can reach me at Denny@lightinthebox.com. Include your order number and contact info (a reachable phone number is best) and we will assist you very soon.

Thanks and Regards,
Denny

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12:27 am EDT
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This company is a classic online ripoff operation. They sell merchandise at cut-rate prices that is designed to look like it works — but nothing works. It's all a gimmick. The electronics are not even supplied with some of their merchandise — just a casing that looks real. They are an online scam outfit that flourishes off first-time buyers who are...

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5:37 pm EDT
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Light In The Box fake football tops

hello,
i have recently brought two liverpool football shirts from Lightinthebox, when i received the tops, they were both the wrong size, but i also noticed that the shirts were not the real thing, as there was no Adidas logo and the spelling on the inside tags was rubbish, the colours on the 2009/10 shirt was wrong on the back, it is suppose to be all gold not white, this i have checked on the proper shirts in the high street stores.
I did send Lightinthebox an e-mail regarding the sizes to see if they would e-mail me back, which they haven't, i have also read some off the other compliants regarding this company, and it is my belief that i will never receive any correspondence from this company.

Many thanks
John Wood

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Denny_
CN
Oct 19, 2009 5:55 am EDT

Dear customer,

On behalf of LightInTheBox.com, we apologize for the unpleasant experiences and the late reply. We are extremely concerned to read your comments. We would like to know more details so we can address this issue promptly.

You can reach me at Denny@lightinthebox.com. Include your order number and contact info (a reachable phone number is best) and we will assist you very soon.

Thanks and Regards,
Denny

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6:36 pm EDT
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Light In The Box awful experience

Ordered one and then two lettered and numbered jerseys from this company. The first came. After one wash (gentle cycle), the letters peeled. Notified them and they said they would give me 30% off on the other two shirts, which were not processed. These are fast e-mail communications (IM speed). I told them to cancel the orders. Within 60 seconds, they processed the orders so that they could not be cancelled. These people are not honorable. Not only do they sell these defective shirts but they do not replace them, even with other defective ones. Obviously, this is a company that one should not deal with. Do not buy soccer or sports jerseys from this company. The letters are just peel-off stickers that will not stay adhered to the fabric. And they do not care except for the money they collect from you.

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12:07 pm EDT
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Light In The Box rip-off company

Do not do business with light-in-the-box!

I ordered an anime costume from this company, paid extra for the package that included the matching slippers; included free shipping. When the package arrived, slippers were missing (Rejected by us customs), and ups needed $20.75 for shipping charges (Brokerage fees? Because the package originated in china).

Ups tells me if litb had ordered a different shipping/billing method, I would not be been billed the extra $20.75.

When I try to contact litb, I get an unmaned phone # (No voice mail, just "call back later). When the order was placed, I received an email from my"customer service rep", I tried to contact him. His reply: contact litb!

Litb says they will send new slippers — what good will that do?! If the first pair were rejected by customs, i'm sure the 2wnd pair will be too! And they didn't say a word about the ups shipping charges.

Ups has be a bit ticked off as well, as the driver told me proof of these shipping charges would be online, through the tracking number. There is no such proof. Its taken me several phone calls and numerous transfers to get anything from ups — everyone I talked to there says there is nothing available to proof that this was billed to me and that I paid it. How can a big co. Like ups not be able to print an invoice for their shipping charges?! I finally got a screen shot of the charges. But from what i've read about litb, I doubt that is going to help. Sounds like i'm just sol.

Do not do business with light-in-the-box!

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LightInTheBoxCares
CN
Jun 04, 2016 3:12 am EDT
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Dear Customer,

At the time we do not provide a 800 number. but we have our ticket center for customers who can contact us, all the tickets submitted by customer will be replied within 24 hours.

Here is how to contact customer service:
Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

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Needtospeaktoahuman
US
Jun 03, 2016 3:23 pm EDT
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Does Light in the box have a 1800 number?

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michelle gebara
US
Aug 27, 2015 9:29 pm EDT
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i ordered some items a month ago you have catched the money right a way .iam still waiting for my orders so far no way to reach your company.what is going on why did your company remove their phone number, how can the customers reach you guys.please reply to me at phone#[protected] or contact me on emaILgebara55mg98@gmail.com thank you

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Regima
Smithfield, AU
Jul 20, 2011 8:07 am EDT

Customers with a means for timely feedback . WE NEED!

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Gladys B. Stern
US
Apr 22, 2011 4:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am awaiting a reply to the cocktail dress I mailed back to you on March 14, 2011.
Has it been received? In addition to the dress, mailing costs were substantial and I've heard nothing. Your phone does not reply nor does the website provide any helpful information.. The dress was returned unworn, with tags still on because it did not fit me.
My order # [protected].
I can be reached at [protected] in the US.
Dealing with this company has been extremely frustrating. Kindly respond to this Email.
Gladys B. Stern
stern@ohio.edu

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Denny_
CN
Oct 19, 2009 6:02 am EDT

Dear customer,

On behalf of LightInTheBox.com, we apologize for the unpleasant experiences and the late reply. We are extremely concerned to read your comments. We would like to know more details so we can address this issue promptly.

You can reach me at Denny@lightinthebox.com. Include your order number and contact info (a reachable phone number is best) and we will assist you very soon.

Thanks and Regards,
Denny

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not surprised
Nanaimo, CA
Sep 05, 2009 7:21 pm EDT

It looks like you should be mad at the US customs and UPS, not LITB. A store in China can't predict that one of the items they send you will be stopped by the US customs, or what extra fees UPS will decide to charge you.

Just in case you didn't know, UPS is a terrible company. They'll always have the highest "fees" to be paid when you receive the package. They also have a huge problem sticking to their delivery schedule and will always come when you're not home and then make 2 more imaginary attempts to deliver your package (yes, imaginary because the never really come back). And their customer service...well, I am not sure why they have one since they are utterly useless.

I have never tried LITB, but I did try UPS (regretfully) several times and I don't recall having a single positive experience with them. Just remember LITB is in a whole different country on the other side of the world and therefor communication problems, specially over the phone, are pron to happen. Besides, for what you described, even with all that they did try to fix the issue.

If they sent you what they were supposed to send, it's not their fault if YOUR country's customs decided to keep your slippers or if UPS decided you should be charged $20.75 to get your package.

According to what you said, the only mistake LITB made was using UPS to ship their product.

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4:01 pm EDT
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Light In The Box company is a rip off!

I purchased from this company 3 times. The first time I was scared, because they are in China, but everything arrived and I was happy with the product, so I ordered a second time. More than 1/2 of the items were incorrect, and one wasn't even in the box! I contacted them, and they sent me the missing item. And assured me that they would fix the other items. In the meantime I ordered again. This time was worse. Most of the stuff was incorrect, or never shipped at all. I was charged almost $180.00 for shipping, and only received about 3 pounds of merchandise. No refund on shipping was available - even on the stuff they never shipped (out of stock). It has been over 6 months and I can't get an answer on their phone #, no one returns e-mails or "tickets" left on the website!
THEY WILL RIP YOU OFF - PLEASE PROTECT YOURSELF AND DO NOT BUY FROM THIS COMPANY!

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lorda
US
Feb 25, 2011 8:43 pm EST
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DENNY
your reply seems to be one of concern to the customer who describes your company as a "rip off" if that is so, then i feel confident that you will put right an order which was meant for a wedding but on arrival only one of the items were fit for purpose but the other one could only be described as a shoddy piece of work which had poor quality stitching which rendered the garment un-wearable If you are to apply to this mail then i want it confirmed that return of goods will not have further shipping or any other costs adaded
Our understanding was that we were going to get a garment fit for purpose at a price of approx £32 but the invoice stated £52.oo so here is your chance to honour your word that your company can produce the goods, because without that you will just go to prove to myself and many others that internet shopping is not as good as it seems and there are a lot of social networks out there who will carry a positive message or a damaging negative one which can create large deficits to any company and one of those social networks is run by my son
order no s016520900001(2 short sleeve faux fur bridal wedding wrap ) maybe you could return the favour and provide a contactable phone number for us to gain contact with you and to restore some element of trust because after alll you were asked to provide some items for a special day in the life of someone

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Denny_
CN
Oct 19, 2009 5:52 am EDT

Dear customer,

On behalf of LightInTheBox.com, we apologize for the unpleasant experiences and the late reply. We are extremely concerned to read your comments. We would like to know more details so we can address this issue promptly.

You can reach me at Denny@lightinthebox.com. Include your order number and contact info (a reachable phone number is best) and we will assist you very soon.

Thanks and Regards,
Denny

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8:34 am EDT
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Light In The Box still have not received refund

I purchase a cell phone from this company back in December of 2008. After several e-mails and such they assured me that it would work. When I recieved this phone (which was a present for my daughter) I look at it and it looked like it was new. Well when we went to get this cell phone up and running it would not work. Then I relized it was a used cell phone. The manual had writing in it and such. I contacted this place about it and within the 7 day returned policy. I shipped it back in Jan. after a ton of emails back and forth they quit responding. It is May now I still havent received my refund of over $200.00 yet. I would suggest that nobody does buiness with this company.If you do BEWARE

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Finn Soerensen
DK
Mar 29, 2014 8:14 am EDT
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Why use paypal? I have always used an ordinary credit-card (Master/Visa) - and if I don't get the goods which I have ordered, I can ask my Danish bank - to refund the money paid/which have been drawn on my account (Possibly a problem when using an extra, outside agent for the payment?)! And I have bought several items from L.I.B. also with one faulty item. When I complained I got the missing part, a bolt in an envelope - or actually 4 new bolts!
Finn S. Denmark

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madwomaninCA
Fresno, US
May 27, 2009 5:49 pm EDT
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I ordered some items from this company in June 2008 and they did not ship the some of the items, so I initiated a dispute on my paypal account. They emailed me that the ONLY way to refund my purchase was to close my paypal account of which I did because it was the first time I've used international payment thru my paypal account. They LIED and LIED to me because after I closed the dispute with paypal, there was no recourse for paypal to initiate the investigation process. After numerous emails back and forth and having tried the U.S.A # (which is a fake # because no one answers), they've stopped responding to my email. I sent them several nasty emails that they were a POOR and UNPROFESSIONAL BUSINESS and I will NEVER do business with them and will definitely tell my friends and families about their POOR SERVICE. It is now May 2009 and still have not receive my refund.

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8:59 pm EDT
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Light In The Box merchandise misrepresentation

Purchased what I thought was a cute mini dress for my daughter. What arrived was completely different from what was on the website. I have contacted the company numerous times to receive even a partial credit but they keep ignoring my requests. Customer service does not even respond. DO NOT SHOP AT LIGHTINTHEBOX. There is a reason the prices are so cheap. The merchandise is tacky!

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babyfireflower
POrtales, US
Feb 23, 2011 6:20 pm EST

400 bucks put into this site to never even receive the product i feel your pain.

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foolmeONCE..
Easton, US
Aug 24, 2010 10:35 pm EDT

I am sorry for what you went through! I also had to deal with these rip off artists!

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8:25 pm EDT
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Light In The Box product misrepresentation

Do not purchase anything from Light in the Box. I ordered my daughter a size 2 mini dress. After paying a ridiculous amount for speedy delivery (speedy for them was 3 weeks) the dress arrived and it is a size 2 on the top and about a size 8 on the bottom. Instead of coming above her knee, it is down to her calf. Not to mention the quality is terrible and it looks nothing like the picture on the website. Everyone I showed it to could not believe it was the same dress in the online picture. I should have known better for shopping at an online site that does not allow returns. Of course the site indicates partial refunds but, they are telling me now they will not allow me to return it. I will complain to as many websites as I can warning people not to shop here. I don't even think Good Will would want this dress.

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Mpvo
US
Nov 25, 2014 7:00 pm EST

I usually dont order out of the country and next time Ill pay more attention. My order was placed on October 24th A month later I have no package and still to see a refund. I was going to return to sender since the wedding I ordered it for already passed but I have no package to return to sender. The customer service is automated they have answered all my messages and keep saying that it will arrive soon. Im tired of logging in everytime I want to message customer service. The shipper tracking information is chinese so I have no clue where it says my package is. I explained this to them and after I pressed the supervisor button he just said to be patient. Paypal now has a feauture that until the package reached the buyer the company will not get paid, boy do i wish i activated that prior to this order or i wouldnt be asking for my $44 back.

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Joan Wallace
IE
Jun 14, 2015 7:33 am EDT
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I ordered hair extentions for my customer to put in hair for her on 26 th may I have still not received order and no way of contacting light in the box once link I contacted just sent how to track order which I already did it's not even shipped yet Iof not received this week will be going to get my money back

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david e. cisek
US
Sep 30, 2015 9:25 pm EDT

Ordered August 6th. Credit card charged 8-6. On 8-15 they advised the product had been shipped. On 9-5 they advised product mailed on 9-5. Now 9-30 and no product received. Scam company. No phones, no customer service. Bombard your e-mail with unsolicited advertising. Avoid at all cost.

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Maddcustomer
US
Aug 23, 2012 7:13 am EDT

I ordered a dress from that site a dress for my brother wedding and they said it need 3-5 days shipping after 7 days I was told customs in my country might need 10-12 days, so after 2 weeks I asked and was told they are gonna investigate...after 3 weeks no follow up from them I sent them their law of Overdue Orders
[[[[If an item cannot be shipped by the time originally stated, Customer Service will offer you the option of keeping or canceling your order. Customers whose item(s) are overdue by no more than 10 days can choose to cancel the item(s) and get a full refund, or keep the item(s) and get a 30% reimbursement upon delivery. Customers whose item(s) are overdue by more than 10 days have the option of canceling for a full refund, or keeping the item(s) at no cost except shipping fees.]]]]
they told me they can arrange a 50% refund or full refund if I refused to sign for the package, I sent them again their law, and told them the address is a work address and anyone in company can sign for it so this is not applicable, and complained to supervisor...
do you know what she said she want to refund me only shipping cost if I decide to keep the dress... can you believe that going from 50% refund offer to just ...shipping cost refund, and their law says full refund... so can you see how they trap poor customers like me which I fell for that trap. and she said the plane was reduced due to Middle east situation I am not living in the middle east! and that means the package is still there and not shipped at all... so its not true what they said that it has been shipped 5 weeks ago.

I have read in numerous reviews online, after my situation unfortunately. Upon sniffing out those complaints lightinthebox representatives always give THE SAME USELESS DEFAULT answers that are copy and pasted, and this is my situation they keep responding with a twist but same information as if they don't even read what you send them
Now I have no dress, no refund, and a wedding to go to next week... poor me of course. I will file a claim with my credit card.
Please save yourself from future headaches and do not buy from this site!

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rn2be
North Chesterfield, US
Jul 02, 2015 10:04 am EDT

I ordered approx. $30.00 worth of clothing from this company. I was apprehensive because I was burned one time before on a online order from China. When I checked out, I used PayPal for payment. I never received confirmation of the order, and marketing emails from them indicated that I did not buy on my last visit. After about a month without receiving the order, I contacted PayPal to investigate the problem. Not long after contacting PayPal, I received a package from them, but it contained items that I did not order, don't fit, and I don't like, It seems as if they lost my order details, then when contacted by PayPal they figured they should send me something! I failed to contact PayPal in time before this case closed, so they paid the company the $30.00. As of now, there is nothing I can do about it. I will not be ordering from this company again!

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kirsten Gauci
MT
Jul 14, 2011 3:35 pm EDT

Way back in April I returned a dress i ordered (which fitted too big). I sent the package registered too, to make sure they received the item. However to this day (3 months after) I haven't received any acknowledgement whatsoever. A dress which shpuld have cost 100 Euros ended up costing me double. Due to having to pay, custom duties, parcel registration and parcel costs. I sent the dress to the following address:
customer service
Light in the Box 3f No. 5 building no. 885 ZHU Jiang RD. SUZ HOU, JS 215011 China

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claudia p kunin
Senoia, US
Mar 02, 2012 6:40 pm EST
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Bought tablet took 22days for it to come, turned it on went dead, tried to charge it no charge. Very cheaply made also. Sent it back, 30 days later still no refund, do not buy from this company

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Dyanne Bennett
Arvada, US
May 30, 2013 12:52 pm EDT

I bought a dress from light in the box. The order was messed up but finally completed and I recd t he dress. It ws needed for a wedding and hardly got here in time. Then when I tried it on Inoticed that the dress wasnt sewn correctly. The seams didnt match, the zipper was not in right, the hem ws a disaster. One sleeve on the jacket was smaller than the other. So I referred to the return policy. They told me to return and Id be refunded my money but not the postage to return. Also when I read the info to return policy prior to buying, it left out the details that caused this complaint. After requesting a return I was given time slots for refund. It, the way I figure would take over a month. if not more. Then Ihave to send it to China for gosh sake and the postage was very high. nearing $50. That isnt reimbursed. So if and when I ever get reimbursed, Im out at least the postage, maybe restocking fee or whatever they call it, and I dont have the money for another dress for the wedding which is in 10 days! This was THEIR fault, not mine. My measurements were right, theirs werent. Poor workmenship which I should have known as I lived in China for three years! I see other complaints but they still continue. I will say, their customer service reps are nice and professional, however, they dont make the rules. Im sure others just let it go as it is hardly worth the effort. Im not but I feel I should be reimbursed for the postage to china also...and the full amount I paid of $138. I also think they double charged me for the jacket which would be another $43 ...that they are cking out, I hope...Thank you. Dy

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Lia
Chicago, US
May 04, 2011 9:24 pm EDT

Beware of lightinthebox!
If you dont want to get screwed by them!
Learn from my mistake!
I ordered several items from lightinthebox on jauary 26, 2017, mainly home improvements about 200 usd. Of course a the shipping took forever, when finally I received the merchandise in march, it was already too late and did not apply the 30 days warranty. They figured it out how to get rid off the crappy, defective products they sell! The shipping will take for ever and they only give you 30 days of warranty to even dispute about a defective merchandise and of course it will be denied. They will take payment immediately on line, to
Ship or resolve anything, it is like "waiting for godot".
They will give you the run around and you will never going to see anything resolved. They are in china and the buyers are in the otherside of the world. Eventually they will completely ignore your emails. What a fantastic customer service : they are wrong you are right but "you should be undarstanding" about the crap's not working.
Now what I don't understand that if there is a bad, defective product wouldn't make sense to have it replaced? Afterall if a product does not work after a couple of weeks, then there is an issue with that particular product. It is defective!
Not with light in the box. Apparently the don't have enough light in their heads to figure out that how powerful internet is and for the cheap crappy product they are selling eventually, they will not have any buyer left to cheat and screw.

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Janine-Cloe
SE
Jun 06, 2013 7:48 am EDT

I had no problem with buying my phone and everything looked good and the phone was shipped in time. But when I started it it was mirrored, so I restarted it and it was back to normal. After that I was about to call my mother and saw that I didn't have a mobile network. So I can't send a text-message I can't receive a text-message, I can't call or receive a call. So I thought 'what if I test to reset the phone and see what happens.' and I did. And look it worked, in 5 minutes... So now I have a phone that doesn't work!
I have tried to contact them, but I don't get any response from them, and that is not OK. Oh I almost forgot, a week after the broken phone got to my door I received an invoice from UPS that didn't emerged when I bought the phone. And is not OK either.

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12:38 pm EDT
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A friend of mine was looking for bridesmaid dresses and found light in the box!!! She emailed me a picture of a dress, I looked at the email and all was fine. I then he following day went into my emails to find that my home page was telling me that I was on vacation!! I went into my settings to see what was going on and then I found they had accessed my...

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9:52 am EDT
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Light In The Box poor customer service

Ordered a phone and dig camera from this iste operating out of China. I paid fro express shipping which should've been 7-9 days but low and behold the CHinese New year happened and my order took a whole month to be delivered. When I ask for compensation on lengthy delay-all they offered was 7.99 the difference between express and normal shipping.

My order arrived without all the bonus accessories which should have accompanied the camera. I emailed customer service, Took them a while to understand that items were missing and they promised quick delivery. After 2 weeks I emailed again to find out why shipping was taking so long. Customer service emailed me back with what appeared a tracking link. I couldnt open any infromation from the link and emailed back to say that.

This time the reply from customer service said airmail does not provide tracking and should take between 10-30 days. I am still steaming with rage!

DO NOT DO ANY BUSINESS WITH THEM. Their service is really slow and customer service really lacking!

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Hasenkam1
DK
Oct 24, 2009 9:10 pm EDT

Thats seriously sucks, did you get the product though?

I have the same problem now. The link that doesnt work and DHL and other webpages not confirming the tracking code...

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12:55 pm EST
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Light In The Box do not buy from them

I ordered a phone almost a month ago and they sent me an email saying the phone i wanted was out of stock. well on the site it still doesn't say that the item is out of stock. i sent them an email telling them another item to send instead, but i never got a reply back. i have sent more emails, all with no response. my order status says processing, but it shouldn't take a month to process an order, ever. do not order anything from this site, don't let the fact that you can pay with pay pal fool you. they are very unprofessional and have terrible customer service, as in none. DO NOT BUY.

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sally Jameson
Green Bay, US
Mar 11, 2012 8:33 am EDT

Umm, I just sent in my order today. Now, what I have seen so far tells me no one has any common sense. How high quality/well made do you expect your items to be if you are paying $5.00 for a dress or $50 for a digital camera? I ordered only clothes, never even CONSIDERED getting any electronics. Yeah, you want a beautiful full-princess wedding gown with a 40-foot train- and it only cost $300? Hope you noticed the notation that they are all 100% polyester. And they have every right to be. ITS A THIRD THE COST OF A GENERIC CRAP DAVID'S BRIDAL GOWN! Also, a woman posted she ordered her gown for a May wedding in April. That doesn't give time for alterations or if they send her the wrong dress. It has to come from the OTHER SIDE OF THE PLANET. How is it the company's fault this person doesn't understand internet purchases, or have any forethought other than "Oh my God! These dresses are soo cheap!" That's the operative word here, cheap. It's not "a Deal" or "a Bargain" or "cost-effective" or "inexpensive" Its CHEAP.

Everyone goes in drooling over the low prices, but I was taught that you get what you pay for. I personally don't mind cheap clothing because with the rate things go out of style, it doesn't make sense to spend tons of money on cute trendy clothes. Buy trends cheap, but for staples that last, spend the extra dough.

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probi19
Bradford, GB
Feb 28, 2011 2:26 pm EST

I bought an underwater sports video camera RD31, it doesn't work but the most annoything thing is that when I loaded the camera driver into my system it turned off my ant virus and ran it's own virus checker which locked all the system then took me to a website to pay £49.99 for their ant virus. I agree with takenin2010 "Don't do business with China

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takenin2010
US
Mar 06, 2010 2:46 pm EST

sadly you can add me to the lists of the taken in. i ordered a memory card for a psp, they charged my account for it but i have no memory card and no proof of buying it on their website. thankful im only out $12.50... moral of the story dont order things from china

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B-Aware
IE
Nov 13, 2009 11:37 am EST

while i havent dealt with this company, always use paypal, if its hasnt arrived in adeququate time, open a paypal dispute and only comunicate thru paypal, if they request copies of identification, which is completly unnessecary,

Immediatly escalate your claim,

Dealing with another shower of B#@$@$@ chineese wholesalers, just the threat of complete escalation was enough to get a full refund.

Never ever ingage in email/livechat communication, it gets you no-where and is un-recorded in relation to paypal.

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lili
FR
Jun 08, 2009 5:35 pm EDT

Same for me unfortunately !
Do not buy from them!

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RAZslyder
Scottsdale, US
Mar 17, 2009 9:30 am EDT

I totally agree! They have ripped me off over $300 and they refuse to give me my money back! And half of the items I didn't even order and they still charged me...I wrote to their customer service department and no response. Not only that, but there was not packaging slip or return information for the items. I had to pay out of my own pocket for shipping of over $60 (standard mail) just to return all their crappy products that were poorly made and other items I didn't even want! It took them over a month and a half to process my order. Even then I had written several email complains about my order. Customer service won't email you back and their 1-800 service number is disconnected! I reported them for fraud to my credit card company. DO NOT BUY FROM THEM! YOU WILL BE SORRY, like me.

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4:24 pm EST
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Lightinthebox is an awful place to do business. I ordered a dress from the company after reading their "mission statement" and testmonials from previous customers. They advertised their ability to make a dress in 12-14 business days. Privided you pay for the extra shipping, the dress would then arrive in 3-5 days. All I can say is lies, lies, lies! They...

Read full review of Light In The Box and 74 comments
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1:52 pm EST
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Light In The Box artwork / painting = bogus

This sight sells popular contemporary canvas artwork that they claim is hand painted. Well I ordered a peice that was a Laurie Maitland called "tabbacco and chocloate". It got here and it was definitely hand painted by someone that has no talent. It was a bogus hand painted rip-off that looks nothing like the original. Do not buy artwork from this place. They also run other websites. lightinthebox.com, eshopwalk.com, and others. Don't be fooled by the cheap price, spend the extra bucks and buy from overstock.com or some other reputable source.

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anonymous 12
US
Jan 24, 2010 8:31 pm EST

I would buy from overstock or amazon their the best lightinthebox.com never gave me my iphone i wasted 100$=(

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CarlaCoe
FR
Aug 10, 2009 3:25 am EDT

I don't think eshopwalk.com has anything to do with lightinthebox.com. They sell some cool bags... I bought a Gucci at eshopwalk.com and it was nice.

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LILLY
Palmdale, US
Feb 24, 2009 6:55 pm EST

WELL THANK GOD NOTHING BAD HAPPENED TO ME I JUST BOUGHT MY WEDDING DRESS FROM LIGHT IN THE BOX. I RECIEVED IT SOONER THAN WHAT I WAS TOLD AND MY DRESS IS GORGEOUS! I THOUGHT THEY WERE GREAT! AND I WOULD USE THEM AGAIN IF I NEED TO!

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5:03 pm EST
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Light In The Box order not recieved

In November of 2008 I began searching for a company who sold NFL jerseys at a discounted price. I gathered 82 friends and compiled an order for 143 NFL jerseys.

I contacted Lightinthebox.com and due to the order size was referred to a man they called Jack. After a series of emails and lists of desired jerseys, we finally worked out an order they could fulfill. The price given per jersey was $19.98 and they agreed to pay the cost of the Western Union transfer ($26.00) and Jack said I could deduct $40.00 for two free jerseys for doing the legwork in putting the order together. The final amount sent was $2791.00 and was transferred on December 3rd of 2008.

Within two days of taking our money, Jack came back and said he needed $300 more or he would be fired. He said he was wrong for making the order and couldnt sleep, ect. I told him that he should send back our money but then reversed his position and said he would make it right. Then after many days of emails back and forth asking for order numbers from them, tracking numbers, ect... he sent me an email with a shippig list that would span two shipments over two days.

To date I have received a total of 66 jerseys and the remaining jerseys ar still unaccounted for. The first 4 boxes were shipped on December 17th and made it to my doorstep in 4 days via DHL, however the remaining jerseys which were to be shipped on the 18th were never sent. I have sent repeated emails, phone calls, and IM's trying to get answers. I have used their chat and contact info on their website only to get run around and brushed off by the persons on the other end.

I have found that their offices (US phone numbers) come from the 650 area code in the US which is in the San Fransico area in CA. and I will be making contact with the BBB in CA to see what can be found out about them there.

It is my opinion that if a company were to do business like this in the USA, they would be in litigation up to their necks within a week. If you want to buy from Lightinthebox it is a gamble in my opinion. If they do send the remainder of my order I will return here and remove or retract this post.

Thank you

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rijid
NZ
Feb 09, 2013 2:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Any company that calls a US size 10 an XXL is a bit daft to begin with...a waste of time. !

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anonymous 12
US
Jan 24, 2010 8:32 pm EST

try overstock.com or amazon it really works my friends recommended it to me.

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eva
Carrollton, US
Apr 27, 2009 2:24 pm EDT

but why now select paypal as the payment method? i had order lot of nfl jerseys from www.stylesell.cn, they run a good business, so far i am very pleased to doing business with them

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checkyourheart
AE
Feb 23, 2009 6:17 am EST

please try www.onthesource.com if you found lightinthebox is not good.

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slickersal
US
Feb 14, 2009 6:07 pm EST

lightinthebox sucks and spams. Don't buy from lightinthebox. They also hide their outragous shipping cost!

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1:38 pm EST
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Light In The Box wedding dress

I bought a wedding dress, back in august 2008 for my oct 2008 wedding, I ordered it to my exact measurements and requested for my dress to be as it was in the picture. Black and white, when I recieved the dress it was 3x smaller and not black and white it was navy and white, I called lightinthebox.com, the man was very rude and said I had to pay to ship the dress back and I was not getting another nor a refund. I kept it, and thankfully I had some one alter it!

Read full review of Light In The Box and 3 comments
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SDmartini
Tacoma, US
Feb 10, 2010 10:48 am EST

I ordered a wedding dress from light in the box, I read all their guarentees and shipping times because my wedding was a short time away. They advertise that it may take up to 14 working business days to make a dress and then another 3-5 day for expidited shipping, so I ordered what was at the time the dress of my dreams. With constant email updates and even two personal thank you's from two different account managers I thought everything was perfect, I even got my dress in two weeks total time, but when I got my dress the nightmare began! I had the WRONG dress! I imidiatly started calling but no one ever answered and I went back in the website to file a ticket it said my email and shipment number was unrecognized! I must of tryed it at least 60 times before I gave up. So I tryed calling again and to my surprise someone answered when I told him everything and give him my info all he knew what to say was go online and submit a ticket. For what good do they provide a number if they cannot help you! So once again I went online and tryed to enter a tickect and it worked my best guess is the guy on the phone must of turned on a switch that allowed my complaint to go through? The next day I got a generic message telling me that the dress sent out was the dress I ordered? When in fact the dress I ordered did not even strike a similarity to the one advertised! It is I HORRIBLE place to do business with !
Moral of story is, Brides DO NOT get you Wedding dress at lightinthebox.com if your reading this posting and maybe even more it's cause it's happened to people before! Trust me you don't want to get Ripped off

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youtoimport.com
CN
Oct 10, 2010 3:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Why not try this website ? www.youtoimport.com

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SDmartini
Tacoma, US
Feb 12, 2010 11:16 pm EST

I put this up a few days ago, but I have my issue resolved and they were great and real fast I thought it's only fair to let you know it's not fraud it was just a mistake.

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10:37 pm EDT
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Light In The Box use with caution!

Do not order any thing from especially seller key, everything is pirated material no originals, but copies it is illegal in florida and I think all over usa.. Be carefull... Fraud.

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wholesale123
Torquay, GB
Dec 02, 2009 5:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

They are a real nightmare. I order a PS3 from this company and the games was fake and the ps3 didnt work

I contact them and wanted to send the goods back, I finially send the goods back and I didnt get a refund

There is also lots of bad reports in this forum ; http://www.wholesaledropshippingforums.co.uk

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ninaninanina
brooklyn, US
Apr 14, 2009 11:56 am EDT

i ordered a knee-length dress and received a full-length dress. plus it was supposed to arrive in 19 days, but it took 36 days, so it missed the only event that i needed my dress for. i sent a picture of the dress to their customer service email and they told me to send it back to china (at my own cost of course) for a full refund. two weeks later i contacted them asking where is my refund, they told me there is nothing wrong with the dress, saying it's knee-length that they can only give me 50% refund. NOTHING wrong with the dress?!? so my dress changed its length on its way to china? and guess what, i never even got the 50% refund! so i lost over $160 for nothing, i only got headaches! don't order anything from them unless you want to lose your money!

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Kristin
Oct 21, 2008 10:44 pm EDT

BEWARE! BEWARE! BEWARE! BEWARE!
junk site, i purchase something about 3 week ago and nothing . all the good reviews come from them, so dont trust . FAKE site .

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dereek
Oct 21, 2008 4:02 am EDT

Lightinthebox are deceiptful and liars with poor customer service. They state FREE SHIPPING on bulk orders but they increase the price of each item for bulk orders by at least $10...they are misleading the customers by doing this. They have the WORST customer service I have ever encountered! and I hope they go out of business as they are nothing but CON MEN!

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Annamarie
Oct 20, 2008 8:15 pm EDT

This shop provides devices with very bad quality.
The device I purchased stopped working after only 2 weeks of use.
I contacted their costumer service they refused my request to replace the product because it has been used for 2 weeks!
I would never buy from them again. And I’d rather spend a bit more to receive proper quality items and better customer service.
Be ware!

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Sellerkeysucks
Oct 20, 2008 2:43 am EDT

I'll start with the good. Sellerkey ships their product relatively fast. Now for the bad. Their products are not always up to par. I purchased 3 Wii units with 20 games. All of the games were copies of actual games - illegally pirated games. 2 of the Wii units did not work properly. When I contacted customerservice, all I received was a form letter response stating that their products are good, but if I still needed a refund to contact them. I again contacted them, and received the same form letter response. It has been over a week, and I have been unable to get them to accept a return and offer a refund. I have contacted george, jack and the others and they have failed to respond. So, in short, they appear to be a legit dropshipper, but if your product is faulty they appear reluctant to accept returns and atleast in my case, have given me the runaround.

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1:16 am EDT
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BEWARE! I bought some nba jerseys from lightinthebox.com(they have another site called Sellerkey.com), thinking they might be ligit because of the pictures. when i recieved them after a month i was very dissapointed. they dont look anyhting like hte picture. and they wont give me a refund but a coupon instead. thats ridiculous cuz im never using this site...

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About Light In The Box

Screenshot Light In The Box
Light In The Box is a reputable online retail platform that offers a wide range of products at competitive prices. With a global customer base and a vast selection of items, Light In The Box has established itself as a popular destination for online shoppers seeking affordable and diverse merchandise.
One of the key strengths of Light In The Box is its extensive product catalog. The website features an impressive array of categories, including apparel, electronics, home decor, accessories, and more. Customers can browse through thousands of items, finding everything from trendy clothing to innovative gadgets, all conveniently accessible in one place.
Customers have expressed satisfaction with the affordability of products available on Light In The Box. The platform is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers seeking great deals without compromising on quality.
Light In The Box has also been praised for its international shipping capabilities. With warehouses strategically located around the world, the company is able to deliver products to customers worldwide efficiently. This global reach enables shoppers from different countries to access a diverse range of products, expanding their choices beyond local retailers.
Furthermore, the website's user-friendly interface and intuitive navigation have received positive feedback from customers. The search and filtering options allow users to easily find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
However, it's important to note that there have been some occasional complaints from customers regarding order fulfillment and customer service. Instances of delayed deliveries and difficulties in resolving issues have been reported. While these instances may be isolated, it's crucial for customers to be aware of potential challenges and manage their expectations accordingly.
In summary, Light In The Box is a reputable online retail platform that offers a wide range of affordable products. With its extensive catalog, competitive prices, and global shipping capabilities, the website has garnered positive reviews from customers worldwide. While occasional issues with order fulfillment and customer service have been reported, the overall shopping experience on Light In The Box has been commendable for its affordability, variety, and user-friendly interface.
How to file a complaint about Light In The Box?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.

Frequently asked questions (FAQ) about Light In The Box customer service
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Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

Overview of Light In The Box complaint handling

Light In The Box reviews first appeared on Complaints Board on Oct 17, 2008. The latest review Trying to return a order on the App was posted on Aug 6, 2024. The latest complaint Trying to return a order on the App was resolved on Aug 06, 2024. Light In The Box has an average consumer rating of 2 stars from 881 reviews. Light In The Box has resolved 276 complaints.
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