Replied
I ordered some products on that website and paid for everything and for the past 3 years I never received any updates on my stuff and never got it until recently I was contacted my email stating I still have funds on my account and was given and opinion to withdraw my funds and everytime I check for un updates it shows pending will contact you shortly via email and now it's been almost 3 weeks
Can I please be referred to the right department or people who can help me cause I honestly don't know if this was a scam from the beginning or what thank you
Claimed loss: My refund
Desired outcome: I would appreciate to get my refund back please
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Please submit a support ticket through your account or Help Center and include your order details.
*On the website*
Go to My Account → My Orders → select your order → click Customer Service
*On the app*
Go to Account → Help Center → Contact Customer Service → select your order → click View Details
Our team will get back to you within 24 hours.
Thank you!
This complaint has been resolved automatically due to user's inactivity.
1 comments
Waiting years for an order with no resolution is incredibly frustrating. First, try reaching Light In The Box’s official customer support and provide your order number and any email correspondence. If you’re still not getting anywhere, disputing the transaction through your bank or card provider (if it’s within their timeframe) can help reclaim your funds. Additionally, filing a complaint with consumer protection agencies or the Better Business Bureau may prompt a quicker response.