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Light In The Box
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Light In The Box Complaints 878

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5:05 pm EST
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Light In The Box light up sneakers

I received my package today. 02/18/2023 at about 2pm.But I need a light sneakers for adult. You guys sent kiddies size 35 to me . I use size 42...please revert and let me know your return policy. The shipping no and tracking number are below my complaint

Olusegun Ajayi

535, Devon Drive

Beaumont Texas

77707.

Thanks

My order tickets is [protected]

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Light In The Box shipping charge

I paid $19.99 for a year subscription to get a fixed rate shipping charge of 4.99 per order. This never happens and I cannot get customer service to respond to me. I don't want to order anything more because I am charged way to much for shipping. I feel I wasted $20 for nothing. Get it together lightinthebox. Horrible customer service, or shall I say, no customer service.

Desired outcome: Either refund my $19.99 subscription fee for shipping flat rate discount, or fix the shipping rate discount on my account.

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Update by Soraya Abdala
Jun 09, 2023 11:18 am EDT

No it doesn’t! It’s as if you didn’t read this complaint at all. Please reread it until you understand what it is I am asking for. Also, I wrote this in February, it is now June. I hope this sways people from buying your products as I never will again. You’re a bunch of incompetent thieves. Here’s some advice, why don’t you get rid of your customer service department all together because I guarantee you it will make no difference to your customers. Horrible.

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5:52 pm EST
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Light In The Box Ladies tops.

The 4 tops I purchased are terrible. The 3x are to small and the 4 xlarge is way to big. They are not what the picture of them looks like. Very basic tops not nice at all. I also purchased a dress from you, its too long and the sleeves are too tight. Terrible quality. I would request a refund but it would cost me again to send them back. all rubbish. I will never buy anything from you again. I do not want you to send me any more emails about your products.

Desired outcome: Refund not costing me more money. Why should I have to pay again for posting them back.

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Light In The Box return policy on order [protected]

One of the main reasons I finally purchased was due to your "commitment" to customer satisfaction. I ordered a men's large size. Upon receipt it does not represent what I usually see as a large size. After receiving the product, I go on line and your return policy basically says it'll cost too much to send back through Asian customs. Why not take 10% for your order. That is terrible. That is not about a company who is aligned to customer satisfaction. I will never order again!

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Light In The Box 3 shirts I order for my husband are not the same as the picture of your web site

These shirts were ordered on 24/01/23 Ordered three shirts $119.99. Two came last week. One still not here. Shirts that came poor quality, stitching is terrible, lots of flaws. No labels with fabric or instructions. Suppose to be a knit polo shirt, not same as picture. Knitted cuffs and waistband were ordered. One has a white thread sewed in shelve mark on sleeve where dye did not take
Very disappointed. Still never got third shirt, but it would be no better than the first two
I ordered January 24, 2023. Order #[protected]
Payment by Visa.

Desired outcome: Please refund to resolve this issue I will return to a Canada address

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Light In The Box Led ceiling light

I received the item damaged. I contacted customer support and they wanted me to pay for the shipping back. It could be a lot and I contacted them again and told them that. They said they were going to refund me. Then a couple of days after when I didn't see it in my account I contacted them again. They said that it was damaged during installation that is what their supplier said. We never took it out of the box. It hasn't been installed or anything. I sent several pictures and they haven't replied back. They closed my support ticket. Scam is what they are.

Desired outcome: I want my money back.

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Light In The Box Returns procedure

Women's swimwear tankini 2 piece plus size swimsuit backless 2 piece for big busts solid color pure color light blue black blue
From dawn branch
Date [protected]:34:21
Women's swimwear tankini 2 piece normal swimsuit halter open back solid color black halter plunge bathing suits sports casual va
Women's swimwear tankini 2 piece normal swimsuit halter open back solid color black halter plunge bathing suits sports casual va
From dawn branch
Date [protected]:36:17
Women's swimwear one piece swimsuit backless tummy control solid colored white blue red strapless bathing suits sexy fashion sex
Women's swimwear one piece swimsuit backless tummy control solid colored white blue red strapless bathing suits sexy fashion sex
From dawn branch
Date [protected]:40:00
Subject
Return or exchange
Product(s) status:
Intact packaging/tag(s)
Qty
1
Select reason
Didn't fit, ordered by measurements on product page
Select detail
Smaller bust size
Request
Exchange
Additional information
Sku: s84275690000c
=
Too small as said
From customer service
Date [protected]:34:42
Dear customer,
Sorry to hear that the product does not fit while you ordered according to our size chart. Rest assured, we will help you with the return procedure if the product is in the "7-day" return period and it's brand new with the original tag/packaging. If you submitted multiple return request tickets, please understand that we'll take care of them all together so we'll merge them into this ticket only.
If you want to return for a replacement for another size, you only need to cover the return postage, we'll pay for the reshipment shipping fee for you. For this solution, please check the size chart on the product page and reply to us here with which size you want, we'll send the return instruction to you later.
For the return postage, our tailors/suppliers are willing to cover it if they made the product in the wrong size. So we need your cooperation to provide us with some photos to confirm the size issue, please reply to this ticket with the following information.
1. Please check this file first:
https://litb.cc/l/tA1a. Then please provide us the measurements of the item you received.
2. Please take measurements of each component with a tape measure, photograph the results, and clearly show us the precise measurements.
Image if you don't want to go through the "size confirmation procedure" and want to solve the problem quickly, please have a look at the following options. You just need to do a "easy click" on the related link and our system will do all the follow-up. No need to reply to this ticket/email or the system will miss your choice.
Quick solution: no need to return, keep the item with a partial refund or a reward. Just click on the option link you want, we'll send it to you in 1 business day.
Aimage :
50% reward (eg. If the item costs $100, you can get a $50 reward, which is the same as a coupon)
Bimage :
30 % refund (eg. If item costs $100, you can get a $30 refund)
Or
Cimage :
Return the item back for a refund of item(s) price at a cost for return shipping.
We will send you the return address in this ticket in 1 working day.
Note for return : we're sorry that we do not provide return label/slip service, you may send the order to our asia warehouse via the cheapest tracking service in the post office. The postage might cost $10-$40 and it takes 2-4 weeks for delivery according to customers' feedback. To save your cost, we'll send you a reward that values 50% of the return postage, which you can use on the next order.
If you choose one of the above options, you can just do the quick click and wait for our reply in 1 working day.
However, if you have other requests or concerns, you may just reply to this ticket directly. Thanks a million for your kind cooperation. Image
Sincerely,
Customer service
From
Date [protected]:51:08
From
Date [protected]:52:59
From dawn branch
Date [protected]:59:47
I do not want to exchange any others items I want to return them and have a refund.. I clicked to have refund so why does it say exchange? I di not wsnt an exchange I want a refund
How do I send thrm all back to you?
I seriously am so dissatisfied with this online company
I will never use you agsin
As stated I want a refund
Mrs d branch
Very unhappy customer
From dawn branch
Date [protected]:33:59
From customer service
Date [protected]:20:39
Dear customer,
Thank you for your message.
We are sorry the article doesn't fit. We have strict quality control system, the problem shouldn't have happened.
"didn't fit, ordered by measurements on product page"
Please send us pictures of the article laid flat on a table with a measuring tape on the unfit part so that we can read the measurement. If the delivered article dimensions do not match the supplier's size chart, we will claim a refund without return for you/send you a new article for free.
Please find the measuring examples below :
Guide:
https://litb.cc/l/wLKN
Video:
https://www.youtube.com/watch?v=F6DRGSMM37s
*
Upload an image:
https://www.lightinthebox.com/download/7800aa17-ae86-498c-bdfc-55072050d993
Images must be less than 5mb and in *. Jpg or *. Png format.
*
We are looking forward to your response.
Sincerely
Jonathan
Customer service
From
Date [protected]:42:19
From dawn branch
Date [protected]:52:33
I will not be measuring these items how dare you expect me to do that as a customer
I want to return these shabby items and have a refund to my klarna account
They are not suited for me I should have to justify that by measuring them!
Sent me a link to return these items asap
Your reviews say everything about this company
Terrible
Mrs dawn branch
I’m taking your company to a law company as you are conning people with poor items
From dawn branch
Date [protected]:53:52

Desired outcome: To have the ticket to return these poor items and refund They have even said I want an exchange when I DO NOT WANT AN EXCHANGE

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11:26 am EST
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Light In The Box Black lace evening dress

This is the only way send yourselves an email as everything else I’ve tried is coming up unavailable. I ordered address on the 3rd of February. My address is eight Eastwood Park close Leigh On Sea, England, SS9 5RS. The total amount of £151.28 has been taken from my bank account, but I have had no confirmation of the order. It is a black dress size 20. My email address is Judyburrells [protected]@gmail.com to no avail. Can I seem to make any contact with LightInTheBox if somebody could email me as soon as possible to let me know what is going on. Kind regards, Mrs Judith Burrells My telephone number is [protected].

Desired outcome: Would just like to receive the dress

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Update by judy61
Feb 11, 2023 8:25 am EST

I have ordered a dress of light in the box and paid £158.20 with shipping costs it has been taken out of my account and showing on my statement it was ordered in 29th January 2023 I have not received an email from them confirming my dress and I cannot contact them as the telephone number is not correct and there is not an email I can send to them it says on their app select dress etc to find out but it is not showing so I can’t go any further I need help contacting this company to get my dress or a full refund

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Light In The Box Light in the box customer service

I ordered 2 shirts and received 1 not as described, I told them I wanted to return it, never heard back and they canceled the 2nd shirt and kept my money for both shirts. I have tried to contact several times and no response. This company should not be shut down. After reading all the reviews I don't understand how they can continue doing this to people.

Desired outcome: My refund and this company shut down for ripping off consumers

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Light In The Box Scam - impossible to return

On January 6 I placed an order for three dresses because I read the fine print refund policy which said if orders are returned within two weeks we’re good to go. I ordered three dresses off the rack to try on, amounting to over $500 in total.

They arrived too late for the event and I wanted to return all of them unopened. Went online and started the return process. It was cumbersome, but I did it.

I was told to wait for an email “approving my return”. My return was not approved. Their reason (they pulled this out of a hat) was that my dresses were “customized.”

I am still out $500, the big bag of dresses taking up space in my apartment and no return address or their assurance that they’ll take it back.

Desired outcome: I WANT MY MONEY BACK!!!!!

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Light In The Box 3 dresses

Wed 21/12/2022 I purchased 3 dresses from Light in the box.
Order Number [protected].
All dresses ordered were the same style and I deliberately ordered larger sizes than I require, ensuring a loose fit.

- all three dresses were sized way too small to even get on
- one dress was not even the style ordered.
- none of the dresses had the sleeve style advertised
- none of the dresses had the same soft fall fabric as they pictured.

I complained and asked for a full refund with a return of the dresses but have not had any success with them - only silence.

As they failed to provide what I ordered, I expect a full refund of what they charged me, including the delivery fee.

Desired outcome: I will return the dresses to the Australian address they were sent to me from and expect a refund of the full amount I paid them

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Patsy Hedrick
US
Jul 18, 2023 7:02 pm EDT
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Buyers beware! You will not get your money back if you don’t like the look or feel of the dress you buy from Light in the Box. Might be ok for the small ticket things, but for a semi-formal gown, that’s a lot of $$ down the drain.

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Light In The Box Jacket

I ordered a man's jacket, but received a woman's jacket. I want to know how to exchange but there is no telephone number to call and when I try to respond to texts about my order I receive a non-deliverable message. My Order Number is [protected].
I want to exchange for the right jacket. I can also be reached at [protected] or my personal email, which is [protected]@gmail.com.
I would appreciate a response.
Thanks-Jim Siepler

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Light In The Box Order was placed over a month ago but not received

I ordered 164. Worth of merchandise. Only 2 of the items came, about 3 weeks ago and nothing else, there we're no less then 7 items in the order. I live at, 2195 Jane street, appt1003, buzzer 392,

Toronto, Ontario, M3M 1A3

My name is Nancy Doucet,

I look forward to a reply on this matter. My computer is down so I can't give you my email address. As I am a senior it is difficult for to loss that kind of moniey. as I live on an old age pension

Desired outcome: Would like my product or my money returned to me. Please

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Light In The Box Non existent customer service

Ordered 5 shirts from this company, they were supposed to be delivered within 10 days after payment was done, I paid immediately, and have passed 16 days and still in processing stage, impossible to contact them and send a request for information, the app goes in circles.
Order was placed Jan. 16, 2023
Order# [protected]
Stay away from a company without customer service!

Desired outcome: Get contacted by someone from the company with regards to the order.

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Update by Patricio A. Quinones
Jan 31, 2023 12:00 pm EST

Ordered 5 shirts from this company, they were supposed to be deliverd within 10 days after payment was done, I paid immediately, and have passed 16 days and still in processing stage, impossible to contact them and send a request for information, the app. goes in circles.

Order was placed Jan. 16, 2023

Order# [protected]

Stay away from a company without customer service!

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Light In The Box Refund policy

Stupidly, I didn’t realize this company was trading in Asia as the delivery took weeks.
The item I ordered was too tight in the sleeves, and there was no Size Guide recommended for sleeves on their website.
On asking for a refund, I enclosed photos and measurements of the sleeve as requested.
I have sent 2 follow-up email and have had no response. I do not want a % refund or a coupon, I want a refund.
Perhaps my next step should be full ‘publicity’ on social media for maximum reader response

Desired outcome: Full regund

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Light In The Box Product/return policy

Product ordered was NOT as depicted on web site, sizing was wrong, zipper on wrong side and RETURN policy was terrible. I was told to RETURN the item to ASIA, at the cost of $20.00 - $ 30.00 dollars. This was almost as much as I payed for the item. Buyer should be aware of deceptive practices and VERY poor return policy.

YUCK Gave the item to a thrift store.

Desired outcome: Make others aware of this fraudulent company.

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Light In The Box Made to order return policy

In late December, I ordered three clothing items from Light In The Box website. I ordered them in a size offered (per their size guide) and a color offered.

When I received the items this week, each one was too small and I am not able to wear them. When I went to the website to return them, I was horrified and shocked to learn they were non-refundable. The reason being they were classified as "made to order". Never did I provide my personal measurements to order these items so I do not understand how they could consider these to be "made to order" just for me.

When I went in to investigate, I see that far below the "add to cart" icon, there is a made to order note which reads as follows: This is a Made to Order item, which is produced one by one. All sizes and color choices, including all custom measurements, require additional tailoring time.

Again, I never provided my measurements and I see if I had they would have charged me an additional 17.99 fee. No where did it say that the items were non-refundable.

The total of these items is 400, which is a large amount of money to me. I work hard for my money, so now I am out 400 and stuck with three outfits I cannot wear.

I have ordered many clothing items on line due to my busy work schedule and never has something not been refundable. That is the whole purpose of shopping on line rather in the store knowing that you can return the item if needed since you are not trying it on in person.

Light in the Box certainly did not made it clear when ordering that this was the case. I believe many people would not order these items (including me) if I had known they were non-refundable.

I'll take responsibility for not reading "below the add to cart line"; which still did not state they were non-refundable; however, I want to share my experience so that others do not make the same mistake.

I will never order from this company again and would not recommend anyone else to either.

Desired outcome: Full Refund

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Light In The Box Suit

I am horrified that this company is still going! At no point in this transaction have i given measurements for it to be ‘tailored’ or ‘made to order’. But they have said that i cannot have a refund because it was in this category!

I have ordered a size and colour that was already advertised on the website, with no information above the ‘add to basket’ that it was one of those items. (Why would i look any further down than that?)

Also, as i have gone back to investigate, nothing in the ‘made to order’ drop box, does it say anything about the returns policy of these items.

Desired outcome: A full refund on my items!!

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Light In The Box Related to the supply in the UK of 2 articles of clothing, since returned - to China! Order no [protected]

Supply and return were both in the last week. But the focus of my complaint is that I have never received any documents (eg invoice) which support the transaction. I have been unable to identify the corporate identity and details of the supplier with who I am in contract. My email enquiries are answered as though by a thick robot and without human involvement.
I do not know the authority of the COMPLAINTS BOARD (if any). I suspect I am unlikely to receive the refund promised and in that event should like to know the identity of my resulting debtor. Thank you, Julian Vallance.

When replying, please include a copy of my text above.

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Light In The Box Very late delivery date / still no order

Hello, To Whom It May Concern, I Have ordered 2 Coats on 12/22/2022

order # [protected] $ 124.32 total and Delivery Date I was given is between 12/30/2022 & 1/9/2023 I still have not received my order yet can someone tell me how much longer it is going to be before im recieve it... Since it is way passed my delivery date that I was given and refund me some of my money back at least $ 50.00 to me for this bad experience, but I still want my order as well will someone reach out to me by email or phone to let me know what's going on with my order... Thanks my number is [protected] // sheila.r.[protected]@qtcm.com

Desired outcome: i will like to receive my order still and be refunded at least $ 50.00 back to my debit card for bad experience/ longer waite....

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About Light In The Box

Screenshot Light In The Box
Light In The Box is a reputable online retail platform that offers a wide range of products at competitive prices. With a global customer base and a vast selection of items, Light In The Box has established itself as a popular destination for online shoppers seeking affordable and diverse merchandise.
One of the key strengths of Light In The Box is its extensive product catalog. The website features an impressive array of categories, including apparel, electronics, home decor, accessories, and more. Customers can browse through thousands of items, finding everything from trendy clothing to innovative gadgets, all conveniently accessible in one place.
Customers have expressed satisfaction with the affordability of products available on Light In The Box. The platform is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers seeking great deals without compromising on quality.
Light In The Box has also been praised for its international shipping capabilities. With warehouses strategically located around the world, the company is able to deliver products to customers worldwide efficiently. This global reach enables shoppers from different countries to access a diverse range of products, expanding their choices beyond local retailers.
Furthermore, the website's user-friendly interface and intuitive navigation have received positive feedback from customers. The search and filtering options allow users to easily find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
However, it's important to note that there have been some occasional complaints from customers regarding order fulfillment and customer service. Instances of delayed deliveries and difficulties in resolving issues have been reported. While these instances may be isolated, it's crucial for customers to be aware of potential challenges and manage their expectations accordingly.
In summary, Light In The Box is a reputable online retail platform that offers a wide range of affordable products. With its extensive catalog, competitive prices, and global shipping capabilities, the website has garnered positive reviews from customers worldwide. While occasional issues with order fulfillment and customer service have been reported, the overall shopping experience on Light In The Box has been commendable for its affordability, variety, and user-friendly interface.
How to file a complaint about Light In The Box?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.

Frequently asked questions (FAQ) about Light In The Box customer service
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Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

Overview of Light In The Box complaint handling

Light In The Box reviews first appeared on Complaints Board on Oct 17, 2008. The latest review Trying to return a order on the App was posted on Aug 6, 2024. The latest complaint Trying to return a order on the App was resolved on Aug 06, 2024. Light In The Box has an average consumer rating of 2 stars from 881 reviews. Light In The Box has resolved 276 complaints.
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397197 reviews
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  1. Light In The Box Contacts

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    Beijing, China
  4. Light In The Box social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 11, 2024
Light In The Box Category
Light In The Box is ranked 48 among 1606 companies in the Online Shopping category

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