Light In The Box
complaints

I ordered 2 shirts and received 1 not as described, I told them I wanted to return it, never heard back and they canceled the 2nd shirt and kept my money for both shirts. I have tried to contact several times and no response. This company should not be shut down. After reading all the reviews I don't understand how they can continue doing this to people.

On January 6 I placed an order for three dresses because I read the fine print refund policy which said if orders are returned within two weeks we’re good to go. I ordered three dresses off the rack to try on, amounting to over $500 in total.

They arrived too late for the event and I wanted to return all of them unopened. Went online and started the return process. It was cumbersome, but I did it.

I was told to wait for an email “approving my return”. My return was not approved. Their reason (they pulled this out of a hat) was that my dresses were “customized.”

I am still out $500, the big bag of dresses taking up space in my apartment and no return address or their assurance that they’ll take it back.

Wed 21/12/2022 I purchased 3 dresses from Light in the box.
Order Number [protected].
All dresses ordered were the same style and I deliberately ordered larger sizes than I require, ensuring a loose fit.

- all three dresses were sized way too small to even get on
- one dress was not even the style ordered.
- none of the dresses had the sleeve style advertised
- none of the dresses had the same soft fall fabric as they pictured.

I complained and asked for a full refund with a return of the dresses but have not had any success with them - only silence.

As they failed to provide what I ordered, I expect a full refund of what they charged me, including the delivery fee.

I ordered a man's jacket, but received a woman's jacket. I want to know how to exchange but there is no telephone number to call and when I try to respond to texts about my order I receive a non-deliverable message. My Order Number is [protected].
I want to exchange for the right jacket. I can also be reached at [protected] or my personal email, which is [protected]@gmail.com.
I would appreciate a response.
Thanks-Jim Siepler

I ordered 164. Worth of merchandise. Only 2 of the items came, about 3 weeks ago and nothing else, there we're no less then 7 items in the order. I live at, 2195 Jane street, appt1003, buzzer 392,

Toronto, Ontario, M3M 1A3

My name is Nancy Doucet,

I look forward to a reply on this matter. My computer is down so I can't give you my email address. As I am a senior it is difficult for to loss that kind of moniey. as I live on an old age pension

Ordered 5 shirts from this company, they were supposed to be delivered within 10 days after payment was done, I paid immediately, and have passed 16 days and still in processing stage, impossible to contact them and send a request for information, the app goes in circles.
Order was placed Jan. 16, 2023
Order# [protected]
Stay away from a company without customer service!

Stupidly, I didn’t realize this company was trading in Asia as the delivery took weeks.
The item I ordered was too tight in the sleeves, and there was no Size Guide recommended for sleeves on their website.
On asking for a refund, I enclosed photos and measurements of the sleeve as requested.
I have sent 2 follow-up email and have had no response. I do not want a % refund or a coupon, I want a refund.
Perhaps my next step should be full ‘publicity’ on social media for maximum reader response

Product ordered was NOT as depicted on web site, sizing was wrong, zipper on wrong side and RETURN policy was terrible. I was told to RETURN the item to ASIA, at the cost of $20.00 - $ 30.00 dollars. This was almost as much as I payed for the item. Buyer should be aware of deceptive practices and VERY poor return policy.

YUCK Gave the item to a thrift store.

In late December, I ordered three clothing items from Light In The Box website. I ordered them in a size offered (per their size guide) and a color offered.

When I received the items this week, each one was too small and I am not able to wear them. When I went to the website to return them, I was horrified and shocked to learn they were non-refundable. The reason being they were classified as "made to order". Never did I provide my personal measurements to order these items so I do not understand how they could consider these to be "made to order" just for me.

When I went in to investigate, I see that far below the "add to cart" icon, there is a made to order note which reads as follows: This is a Made to Order item, which is produced one by one. All sizes and color choices, including all custom measurements, require additional tailoring time.

Again, I never provided my measurements and I see if I had they would have charged me an additional 17.99 fee. No where did it say that the items were non-refundable.

The total of these items is 400, which is a large amount of money to me. I work hard for my money, so now I am out 400 and stuck with three outfits I cannot wear.

I have ordered many clothing items on line due to my busy work schedule and never has something not been refundable. That is the whole purpose of shopping on line rather in the store knowing that you can return the item if needed since you are not trying it on in person.

Light in the Box certainly did not made it clear when ordering that this was the case. I believe many people would not order these items (including me) if I had known they were non-refundable.

I'll take responsibility for not reading "below the add to cart line"; which still did not state they were non-refundable; however, I want to share my experience so that others do not make the same mistake.

I will never order from this company again and would not recommend anyone else to either.

I am horrified that this company is still going! At no point in this transaction have i given measurements for it to be ‘tailored’ or ‘made to order’. But they have said that i cannot have a refund because it was in this category!

I have ordered a size and colour that was already advertised on the website, with no information above the ‘add to basket’ that it was one of those items. (Why would i look any further down than that?)

Also, as i have gone back to investigate, nothing in the ‘made to order’ drop box, does it say anything about the returns policy of these items.

Supply and return were both in the last week. But the focus of my complaint is that I have never received any documents (eg invoice) which support the transaction. I have been unable to identify the corporate identity and details of the supplier with who I am in contract. My email enquiries are answered as though by a thick robot and without human involvement.
I do not know the authority of the COMPLAINTS BOARD (if any). I suspect I am unlikely to receive the refund promised and in that event should like to know the identity of my resulting debtor. Thank you, Julian Vallance.

When replying, please include a copy of my text above.

Hello, To Whom It May Concern, I Have ordered 2 Coats on 12/22/2022

order # [protected] $ 124.32 total and Delivery Date I was given is between 12/30/2022 & 1/9/2023 I still have not received my order yet can someone tell me how much longer it is going to be before im recieve it... Since it is way passed my delivery date that I was given and refund me some of my money back at least $ 50.00 to me for this bad experience, but I still want my order as well will someone reach out to me by email or phone to let me know what's going on with my order... Thanks my number is [protected] // sheila.r.[protected]@qtcm.com

Ordered two of the men fleece sweatpants joggers 01-05-2023, the cost $7.99 a piece. A white pair 1x and yellow pair1x. Ordered seven more of the same men fleece joggers the next day01-06-2023. Well I got confirmation on the ones I ordered 01-06-2023 and shipping info, but not for the two I ordered 01-05-2023. They also over charged my credit card…the price for the two men fleece sweatpants joggers $7.99 plus taxes and shipping fee. Well the math on the taxes for shipping fee is not $50.83 for two pants

there,

I have purchased a Christmas pyjama set on Monday the 28th of November for $64.15 from Light In a Box

I recieved a package from DHL on Sunday the 11th of December with only ONE of the pyjamas. I order FOUR.

I order an XL (which I received), a Large and 2 x smaller ones.

I am so disappointed that it has not delivered all four.

I have called DHl and they have told me that this was the only item they received from Light In a box.

The tracking number from DHL is: [protected]

This is the only thing I have in terms of chasing up my order as the receipt was not emailed to m

I have ordered numerous shirts from Lightinthebox, and noticed that the colors often did not match the photos. But the last straw was when I received a shirt I ordered that had a large white slash across the front where the patterned print was missing (as if the shirt went through the dying process with this spot wrinkled). Being a naive American accustomed to excellent customer service, I assumed getting an exchange or refund would be easy.

I began their refund process and sent photos of the shirt and pointed to their online record of my purchase. Not good enough. They demanded that I also photo the box it came in and the invoice. It came in a bag which I had thrown away. I politely responded that I no longer had the box, asking why I needed to jump through hoops when they have an online record of my purchase? Who else sells this merchandise?
I was ghosted after this. No response to any email I sent to the original address.
These people couldn't care less if a customer is blown off, even when the problem is the company's fault.

Most American firms would have a final Quality Assurance process to ensure that each shirt was in excellent condition for shipping. Not this company! They just don't care.
So be happy if you get what you ordered because if you don't, you are pretty much stuck with the merchandise. Oh! Even if you make it through the Return process, they demand that you mail the defective product back to China at YOUR expense! Never again.

Rhetorical question: Doesn't this Chinese company have enough intelligence to realize this brutal treatment of customers in the USA will not be accepted? I bought a lot of things there. NEVER AGAIN! Not immediately refunding the cost of a faulty item is outrageous! Why do I have to send it all the way back, to China, so they can ship it to someone else?

I ordered a mens XXXL shirt from Light in the Box on 12/18/2022, what they sent me was a completely different shirt, it was a cheap version of what I ordered, it was a dye sublimated on a white satin like material and both sleeves were 5" too short. When I complained to them they gave me 2 options, keep the shirt (which I don't want) and they will give me a 30% discount on my next order (which I will not order from them again} or send the shirt back, I pay the shipping , and they will give me a 10% discount on my next order (What!). I talked to the online support and sent them pictures of both shirts so they could see the difference, they wrote back and said they see the mistake and agreed that I didn't get what I ordered.

Really poor quality products, which do not conform to the pictures on the website:

* Cycling shorts with paper thin material and no cycling padding.

* Compression shorts with loose fit and ugly sewn-on zip border

* Cap with a metal clip instead of velcro strap

Each of these items differed in style from the advertised pictures.

Customer service just delays and says returns will take a long time, then says I have to pay return shipping costs (to China) because "there's nothing wrong with the products".

I have ordered goods on 14th dec for nephews christmas. To be sent to newzealand. Y money has been taken out my bank account but no good have been received. They said delivered for christmas I paid postage no goods arrived. Y money has been taken and I can't get in contact with them to resolve this issue. I go to my account to and it says no orders no payments no nothing but bank account clearly saysight in the box and the amount taken from the

I placed an order a week ago and I have not received a email address to say when it will be delivered when I’ll get it or anything I have paid for the item because it’s come out of my bank account I have been trying to get through to these people for two days every time I put in my email address and password it says incorrect how can it be incorrect when I’m using it all the time this is so annoying I won’t be ordering anything else from you again

I bought.a sweater from Light In a Box and it looks nothing like the picture. It's brownish black when I ordered black. It's not a sweater it's a polyester shirt. Thin material and not a cowel neck when the picture clearly shows a cowel neck not a turtle neck . I opened a dispute with PayPal and they got a resolution I'm not happy with. I'm suppose to send it back to China on my dime when the shirt was only $16.99 plus tax and it's going to cost me over $17.00 to send it back. I believe they know this and it's their loop hole not to deal with returns. Isn't there a cheaper or easier way to get my money back? Even half of it is acceptable.