KFC’s earns a 1.3-star rating from 17 reviews and 3467 complaints, showing that the majority of fried chicken enthusiasts are dissatisfied with their meals.
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very poor service
Hello kfc my name is reitumetse.i visited to kfc tonight at 9:56 was the tym I placed my order.we sat there for 35 minutes to get ours out.none of ur staff had any communication with us regarding our delayed orders.one customer asked for the manager but the manager was rude enough to walk away.not one staff care to apologize for the delay all the did was to...
Read full review of KFC20 dollar fill up
I went to Marion IL location to get a 20 fill up, I got pulled around, I was told they was waiting on tenders! I have been waiting a very long time, getting close to 30 min. What is going on with this crap! Do they not no, the customers supply them a job! I didn't have to come here & will never come here again!!! Y'all need to seriously get it together...
Read full review of KFCchicken, mac & cheese and biscuits
The 20 fill up I had purchased with chicken was filled with black pepper all over it. The mac &cheese was cold. Biscuits was cold and hard. I threw 90% of my dinner away. There was also no forks, spoons, and napkins. I asked for a lot of hot sauce packets and got 2 instead. I've been craving KFC all week and It was the worse KFC I ever experienced and I would appreciate a refund Thanks
Read full review of KFCraw chicken dispatched
The worst thing is to have a complaint since 2 days ago and no one respond till this moment.
I had the worst experience in my entire life in one of KFC branches in Kuwait City/Co-op salmiya branch
They despatched pink chicken and that might cause salmonella for me and my family! How they dispatched this kind of food without checking the quality. Where is the training that employees must have? Where is the manager?
I raise up my complaint to the call center and expected a call from manager but no one respond
That's a very poor quality and service and am not going to order KFC in my entire life.
Please see the attached picture for your reference
Action must be taken with this branch
My email: ([protected]@gmail.com)
complaint against kfc staff service rahim yar khan branch
Asalam alaikum my name is Dr. Asad Hussain from rahim Yar khan I went to KFC for placement of takeaway order at 11:45pm on 4/2/2020 I placed order of 3 piece meal two times of cost RS.790.. I payed the price and waited my order to be delivered for 45 minutes then a delivery boy came and gave me the order which I didn't placed and said I mistakenly gave your...
disappointment for a super bowl party
Picked up an order of 11 honey bbq wings for a super bowl party.Got home only to find the wings were not covered with bbq sauce and half of them were dry w/o any sauce at all.picked up wings from wingstop to compare them with each other. having had kfc bbq wings years ago, i remembered how great they were. they were totally submerged in sauce to get a full...
Read full review of KFCproducts and services
We went through the drive thru around 730 on Saturday night to order. We always order the #1 and ad sides to this. Well, you guys were out of ctispy chicken to begin with, you didn't have any mash potatoes and gravy, completely out. When ask about the side orders, the girl said the only thing you guys had was green beans and they were so spicy you couldn't...
Read full review of KFCproduct and cleanliness
Visited your outlet in Latchford, Warrington today and were very disappointed with the cleanliness of the place.there was food and rubbish all over the floor, the tables and seating needed cleaning.none of the staff made any attempt to clear any of the tables of rubbish and wipe the surfaces.the food wasn't particularly hot either.this is not the first time...
Read full review of KFCdebit terminal
My husband just left KFC, had to give back the food because they said card declined. This is not the first time and now to find out it is happening to so many who try to use their debit cards ...We have $411 in the checking currently and my husband used the very same card yesterday with no issue. He is now going to McDonalds and we will just have to give up the thought of ordering from KFC ever again...very very disappointed with the company. My son loves the popcorn chicken but cannot be driving to the bank or atm just to withdraw cash so as to order from KFC, absolutely ridiculous!
service
Ordered a 12 piece meal using a coupon and paid cash on January 29, 2020. At about 655pm. Cashier and order filler was a long haired young man with a beard working the drive thru. We did not get a receipt and had a ten minute wait at the drive thru window despite having 6 or 7 people working, that we could see. We did not see any familiar faces so am assuming there is a new crew?
Read full review of KFCfood and customer service
Leslie the cashier was extremely rude taking my order in drive through. When I actually got my food which was a 8.99 combo box with nuggets and a chicken sandwich it was hard as a rock. This service is unacceptable I worked in fast food before and in customer service now. I will never return to that store again and make sure I tell everyone about my experience #never eating here again #going with chick filet
Read full review of KFCkfc buttermilk biscuits
I was on my back from church and stopped by a KFC, I bought 8 pieces of buttermilk biscuits, I always drop by to get those biscuits that is how much I love them, but unfortunately today the biscuits instead of soft and fluffy as usual it was hard and dry, it tasted like left over and I saw what looked like a tiny hair or pieces of wool in it. I automatically lost my appetite, and felt bad. Not to mention they person who attended to me through the drive through didn't hand me my receipt.
extra crispy thighs, mashed potatoes
I called the complaint in about the workers but forgot to mention the quality of the food was not good for the name of KFC. The chicken must have been laying in about an inch on oil on the warming tray it was so greasy the box fell apart in the 5 minutes it took me to get home. There was only about a teaspoon of gravy on the the potatoes. The pepsi...
Read full review of KFCmoney refund
On 24 Jan i ordered a meal and paid the amount with my card . The girl told me that the the order is not ready and it would take 15 minuets to teady. I told her that i have no time and i want my money back.the manager cancelled the transaction but i discovered that the cancellation was not teal and my my money is still with kentukki. I Think thr manager was careless and the service was not suitable and does not reflect the heritage of kentucki. Now i have to leave my work and go again to the restaurant to restore my money. Who would pay for my time and is the service we expect from you. I have a feeling that this complaint will be treated like my order but i had to say something
[protected]@gmail.com
everything
My wife and I ordered a $20 fill up all dark half crispy half regular, two drinks, and a 6 piece fried wings unsauced but we asked for buffalo and Nashville hot to test which ones we would order in the future. We were told we would have to wait at least 10 minutes to get crispy chicken. We said no problem as long as everything is fresh. After getting our...
everything
I have to say there service is HORRIBLE. I use to go there every other week. I usually spent about $50.00 every other week. The last 3 time I have been there have been a horrible exsperience and tonight was the final straw. I kept trying to give the the benefit of the doubt but damn...I went there weeks ago and ordered a 20 piece extra crispy chicken plu...
Read full review of KFCfood and service
I've stopped at this restaurant because I love that the have KFC and Long Johns together, however every time we stop on our way back home to Yuma Az the service has been horrible the young ladies are so slow to get orders and our food. The last two times we have stopped they ran out of food how is it possible they run out of food. I even experienced I costumer scream your always out of everything.
Read full review of KFCfood standard
I am not usually one to complain but a now feel the need to as my past probably 5 visits to kfc have been really disappointing. I live near the rhuddlan branch where the kfc reputation is really bad, it is not.al for the order to be wrong or incomplete and not fresh. I work in Caernarfon where the staff seem to be a different breed. I've been there several...
Read full review of KFCservice crew name shreeran
I had a bad experience with KFC Petrol Station Messilla branch last night (January 17, 2020 around 10 pm) with one crew named Shreeran and I heard HE is the manager or supervisor in that store. I was in the queue and literally waiting for my turn for my order. Suddenly, some customer came and not falling in line next to me. I am TOTALLY disappointed how HE...
Read full review of KFCthe actions of the general manager
The last several times we have visited this location, the store manager (Max?) is very unfriendly, rude, and acts like he doesn't want to be there. He started yelling at a very nice and friendly employee. When she tried to reply to him, he turned around and walked away from her. She stayed very busy, cleaning tables, the drinks area, picking up trays, etc...
Read full review of KFCOverview of KFC complaint handling
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KFC Contacts
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KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 7 7 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have unsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 21 21 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have unsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have unsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number100%Confidence scoreExecutive Director(765) 674-1574(765) 674-1574Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
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KFC social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025 - View all KFC contacts
Most discussed complaints
Cold food, rude customer serviceRecent comments about KFC company
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