KFC
reviews and complaints

On Feb 14th 2020 we purchased a 12 piece box of chicken at the above address. It contained 8 wings and four other pieces of chicken that did not have much meat on them. It tasted burnt or over cooked. We filed a complaint and received a validation code of 58911. We went to the store today with this validation code. It did not mean anything to the manager.
I would like to know what you did with this complaint and what benefit is it to the customer to complain. my e mail address is derrill.hynick @bellaliant.net
Derrill Hynick

got a box of 10 pieces of chicken all the chicken was small pieces I complained about this 3 years ago...you still have not done anything ( bigger pieces ) churches chicken got big pieces and popeyes you all suck
will not get chicken from you ever again If you start having big pieces again like the old days i may come back

I have visited this particular KFC 6 times in the last 4 months and each time I swear I will not go back. Every employee I have encountered have been slow and inefficient with I dont care attitudes. Every time I experience that at this location I think about the wonderful employee's at Chick-fil-A and popeyes chicken.
Here is my most recent experience:
Pulled up to speaker and after several minutes of no response I tried talking to speaker in hopes they just hadnt noticed that I pulled up. After 4 more minutes an employee finally came over speaker asking for my order. Note: I would have given up and pulled away but I was blocked in by another car behind me. I ordered a #4 meal (4pc tenders, mashed potato's and a Pepsi. I was told the total was $6.81. After 10 more minutes waiting on the 2 cars in front of me to get their order I arrived at window, confirmed the order with a Pepsi and handed the employee a Ten dollar bill and the exact .81 cents in change. She put it in register and handed me back 3 $1. bills. I advised her it should have been $4. change, she looked stumped and reopened register and proceeded to hand me .19 cents change. Once again I advise her that I gave her $10.81 towards a $6.81 bill. Her response was "whatever" and she gave me the dollar I was owed. She for the 3rd time asked me what the drink was and I told her Pepsi. She returned, handed me my drink and closed the window without a thank you or any kind of courtesy. I left vowing never to return and yes you probably guessed...I didnt get a Pepsi, but got iced tea? Never again.

I want to complaint about the service at here . Very unfriendly . Not either ask i want what type of chicken. And i have to wait until 30 minutes without say anything why should i wait . And other customer wait to cashier and none off staff greet her. She wait about 10 minutes at the cashier even other staff see her . Please improve your customer service next time . Thank you

I had ordered kfc chicken online today dated 10/03.. around 4pm.
The mega deal offer 12 piece chicken and medium fries.. costing 45 qar. My order number is 6469119. What I found was that the chicken was all hard and dry. Its not seeming fresh. I think it is old stock. I had to throw it coz I just cudnt chew the chicken properly as it was very dry and stale. Only one or two pieces seemed fresh. I think the more offers ur giving the more the customers are getting cheated. I hope this won't be repeated next time. We lost our money buying this and hope we won't lose our health too...! 😓

I bought a bucket meal got home they forgot 4 pieces of chicken and fries

Visited the above branch of KFC on 3-9-2020 about 1.30 pm ordered REG BOX ML, fillet burger, chicken, cobette, regular fries twice with a friend plus one coke and one still water.When food arrived fries were very dark and oily (fried twice) even on some of the fries the skin was still on. My friend took the fries back and was given another two portions which were hardly any different to the first lot. cobette's were very tasteless as they were sealed in a small bags with juice. How are the managers allowed to operate KFC branches with such poor quality food service? Sorry to say it will be the last time we use KFC because of the poor quality of food. The last time i had KFC was about 5-6 years ago from a branch in Tottenham High Road, North London where the food was at a much higher standard. My friend even had to go to hospital after he started vomiting because of the heavy taste of oil. KFC had better look into this as they will be losing a lot of customers if they continue serving food at this standard.

First I waited 45 minutes for 7pc Meal and Fill up Meal. I was at work all day and then after coming home to feed my family, they were excited to eat KFC again. But it ended there because 1 bite in and the chicken was full of blood. Every single piece, and we decided to throw it away. That chicken could potentially get someone sick, I'm deciding to speak up. I literally wasted my hard earned $35! I had to buy more food for the family because the chicken wasn't safe to eat. KFC used to be white rich chicken, now its lost its original taste and is bloody. I'm so disappointed in the company, they have been losing their original taste and value for awhile but now this crosses the line. I will not eat here again and will advocate others to not eat KFC unless they change what they serve to their loyal customers.

We are very disappointed with both our dinners. We ordered 2 piece dark meal and 2 piece white meat. Both dinners were very soggy and salty. Too tired to return to the restaurant, just threw them away.

Order # [protected] 03-05-2020. When we picked up our order we were shorted a bucket of 12 piece chicken and 1 large grave only 5 pieces of forks/spoon. Plus we paid $7.45 for our biscuits. we order every week from the same KFC and this has become standard procedure at this location. My employees want to go to another chicken restaurant namely your competition. So i'm wondering if you could help resolve this issue.

P.S. there was numerous customers in this KFC that were very upset and were arguing with the store employees plus the drive thru was having the same issues, Thank You for hearing me out, Mike Jipson Store Manager
My email is cars-r-us.com and my phone # [protected].

To whom it may concern,

I (Anthony Edmonds) and my wife Gloria, were at your restaurant on
kilburn ave. and aurburn st.
we ordered a 12 piece honey bbq wings, and 2pc. dark with coleslaw,
and a potpie. upon placing the order we were told every thing was ready
and available.
We stood there for over 20 minutes and the order was completely wrong.
first, wings were half mixed and there was a half of a chicken in the 2pc
dard meal full of grease. As for the potpie wife (Gloria) stuck her fork in the
center and i didnt want to believe it my self but, it was less than half of a pie when my wife called to let them know about the order the woman on the phone said for us to call corporate and tell them about is ..

I was like wow did she really just do that?
my wife is pissed off.. we'd like to knw just what are you going to do about the way your employees are running your store?
i also was a assistant manager with kfc years age.

feel free to contact I (Anthony Edmonds) at [protected]
4131 Eastridge Dr. Rockford, Illinois 61107

thanks for taking the time to read over was witnessed in one of your stores.
look forward to either hearing from you / or by e-mail.
[protected]@gmail.com

today was a waste at the Gaylord, MI KFC. In the drive true there were 4 cars before me at 2:30pm, after i placed my order the wait was on, after 20 minutes 2 cars ahead of me pulled out without their orders and left. The car at the window was holding us all up, why didn't they have them pull up?, large order? slow staff? untrained? so the line could move. after 10 more minutes i left also without my order, looking back behind me 2 other cars left also. KFC lost a chunk of money today, wonder how many other days this has happened. Very disapointed.

I purchase these $5 potato bowls 36 times each week.Family of 6 twice each week. This KFC has not been putting very much cheese on them, as normal. Please attempt to correct this error. This may be employee discrepancy because it has not always been this way. Also, the cookie has not been included I have purchased this I'm not looking for a freebie only I fix to one of our favorite meals