KFC

I order food on 02/June and I got the order number. But they didn't deliver the order. I complained 3 times from their support link and I called them 6 times and they said it will come and it will come. Now it's 20 days over

Hi 

On the 28th of Feb 2020, I have ordered kfc online from the Bram Fischer branch in Randburg. Upon checking in my order I received an sms saying that my order did not reach the kitchen. However the money had already been deducted from my account. 

The manager in charge  Tshepo said he did not receive my order. So I ordered  again.My second order went through fine and the money got deducted from my account again.

So kfc has double debited my account. I went to query this with Tshepo on the 4th of March 2020 and he said he will speak to his manager and let me know. I still haven't heard from him.

Also note that the manager didn't know anything about the online system or didn't even know the contact details for them. He also mentioned that they not have any dealings with them and that I should contact them directly to query this. HOW?

So I have sent an email to the customer care email address. Kgomotso contacted me and said the branch manager Shiela will contact me. Which she did. She asked me for my 7 day bank statement. I have provided my bank statement to Shiela and she said she will contact me. A few days later she did contact me and I informed her that no one has been contact with me regarding the refund.

I have sent numerous emails to Kgomotso again. I had no response.

I'm still waiting for my refund. This is absolutely ridiculous.

I ordered a chicken meal thawed distasteful. The coke was very dry probably not an dressing and the chicken was also very dry especially for white meat! I was very disappointed! May not go back there! The biscuit as the only item that was up to par. I never had this problem before when ordering any food from KFC. Also the restaurant doors was closed at 10:22am even th the restaurant was open at 10:00 am!

Original I brought 3 combos cost me hkd 147 dollar, there were totally 6 pcs of chicken pieces, at the beginning the sales lady name judy, the service manner is totally unacceptable, since I have allergy for eating lower legs, and asked for 1 pcs more upper leg instead of lower leg, the lady with bad manner and insisted not to change one lower leg, then I asked manager to make decision, the shop manager was with bad manner and debit the payment to me. It means the manager refused to change legs to upper legs and prefer not to sell the goods to the customer.

I purchased a 6 piece box of chicken for $10.00 plus tax. We were having to eat it on our drive back home to Goderich. We would have turned right around to return it if we didn't have to travel an hour to get home.
I am submitting pictures of the darkness and the grease that was on the chicken and at the bottom of the box. This was so disgusting.
We feel that they obviously have not changed the oil for some time and our chicken was dripping with it and tasted terrible.
We had very greasy chicken there the last time we traveled to Wingham and with this happening again, this time being the worst we have ever experienced from there, I just had to let you know what is going on there.

Thank you
Betty McMullen
50 Bennett St. E.
Goderich ON
N7A 1A2

On the 8th of April; I have requested a meal through the wbsite of CFC in Jeddah - Saudi Arabia and the company is rejecting to refund the amount of 125 SR in spite of many trials to call them.

The order number is [protected]
The order Date is 8/04/2020

This behavior from un-resposible management makes the image of KFC in a very bad situation and makes me very reluctant to order any meal from any KFC branch in Canada, Saudi Arabia or Egypt where i have frequent visits.

Thanks,

The only restaurant in the world that does not recognize that the food provided is food for humans not for a beasts, I spend 20 years of my life and I deal with restaurants except that the possibility of submitting the order cold or the soft drink without gas or the sandwiches provided are cold or withered is a possibility of only 1% Except KFC, the probability is 99%, and the possibility of submitting the order in normal way is only 1% only))))))) We are not asking a miracle from you, just respecting the customer and to provide food in a way that is suitable for eating without the employee's objection, or asking the manager for something that is basically my right, you're taking your full right so please give us our right.

Thanks and best regards hope I will find reply to my email [protected]@alamindecor.com

KFC Bukit Sentosa Rawang
Store ID: 1010820
April 4, 2020
Paid for meal and still had to wait in the heat for over 30 minutes to get it.
There wasn't many people waiting at the time. Wait time shouldn't be this long.

To whom it may concern,
What are the black flakes on all the chicken. Is it black pepper. I'm allergic to black pepper and there are a lot of consumer that can't digest black pepper. I will take your chicken to a county food alliance to detect the black pepper on all your chicken. The chicken was so crunchy and tasteful back in the 90's.
Your corporate must to of went to a cheaper chicken product. The chicken taste like there's a lot of steroids. Can you please make your chicken without the pepper flakes.
Thank you

I ordered before the closing time. After an hour when I called the helpline to check the status of my order, I was told that my order has been cancelled and can not be delivered. It was 3:45 in the morning and I had to sleep hungry. I had ordered at 2:50 and the branch closes at 3 but still my order got cancelled. I was not notified until I called which kept me waiting for more than an hour. Very disappointed and hangry.