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Poor quality food
Bought a 6 piece family sharing bucket. Chicken absolutely awful. Looked like a bucket of leftovers. Overcooked, obviously been ‘on hold' for a length of time. Chips were cold and very poor quality. Either overcooked or kept for far too long. Limp and horrible. We had not visited a KFC for a few years, but this has put us off completely. Whatever happened...
Read full review of KFCservice
Please contact me Mark Nevett [protected] A fight broke out behind the counter amongst staff So terrible I left the franchise This is unacceptable behaviour by staff members representing Kentucky Fried Chicken This disruption caused the entire franchise to come to a standstill Shocking behaviour by the staff. It caused me to demand a refund after having placed my order and will not be going back to KFC again
Read full review of KFC$5.00 fill up
I ordered to $5.00 fill ups. When I received the food, the chicken smelled burned. When my boyfriend and I bit into the chicken it was raw. This store chicken is always too greasy, burned or raw. Please do something about this store. Sometimes the chicken is so greasy to where you can soak a stack of napkins and the chicken it's self is still real greasy after soaking the napkins.
Read full review of KFCvery poor service
Hello kfc my name is reitumetse.i visited to kfc tonight at 9:56 was the tym I placed my order.we sat there for 35 minutes to get ours out.none of ur staff had any communication with us regarding our delayed orders.one customer asked for the manager but the manager was rude enough to walk away.not one staff care to apologize for the delay all the did was to...
Read full review of KFC20 dollar fill up
I went to Marion IL location to get a 20 fill up, I got pulled around, I was told they was waiting on tenders! I have been waiting a very long time, getting close to 30 min. What is going on with this crap! Do they not no, the customers supply them a job! I didn't have to come here & will never come here again!!! Y'all need to seriously get it together...
Read full review of KFCchicken, mac & cheese and biscuits
The 20 fill up I had purchased with chicken was filled with black pepper all over it. The mac &cheese was cold. Biscuits was cold and hard. I threw 90% of my dinner away. There was also no forks, spoons, and napkins. I asked for a lot of hot sauce packets and got 2 instead. I've been craving KFC all week and It was the worse KFC I ever experienced and I would appreciate a refund Thanks
Read full review of KFCraw chicken dispatched
The worst thing is to have a complaint since 2 days ago and no one respond till this moment.
I had the worst experience in my entire life in one of KFC branches in Kuwait City/Co-op salmiya branch
They despatched pink chicken and that might cause salmonella for me and my family! How they dispatched this kind of food without checking the quality. Where is the training that employees must have? Where is the manager?
I raise up my complaint to the call center and expected a call from manager but no one respond
That's a very poor quality and service and am not going to order KFC in my entire life.
Please see the attached picture for your reference
Action must be taken with this branch
My email: ([protected]@gmail.com)
complaint against kfc staff service rahim yar khan branch
Asalam alaikum my name is Dr. Asad Hussain from rahim Yar khan I went to KFC for placement of takeaway order at 11:45pm on 4/2/2020 I placed order of 3 piece meal two times of cost RS.790.. I payed the price and waited my order to be delivered for 45 minutes then a delivery boy came and gave me the order which I didn't placed and said I mistakenly gave your...
disappointment for a super bowl party
Picked up an order of 11 honey bbq wings for a super bowl party.Got home only to find the wings were not covered with bbq sauce and half of them were dry w/o any sauce at all.picked up wings from wingstop to compare them with each other. having had kfc bbq wings years ago, i remembered how great they were. they were totally submerged in sauce to get a full...
Read full review of KFCproducts and services
We went through the drive thru around 730 on Saturday night to order. We always order the #1 and ad sides to this. Well, you guys were out of ctispy chicken to begin with, you didn't have any mash potatoes and gravy, completely out. When ask about the side orders, the girl said the only thing you guys had was green beans and they were so spicy you couldn't...
Read full review of KFCproduct and cleanliness
Visited your outlet in Latchford, Warrington today and were very disappointed with the cleanliness of the place.there was food and rubbish all over the floor, the tables and seating needed cleaning.none of the staff made any attempt to clear any of the tables of rubbish and wipe the surfaces.the food wasn't particularly hot either.this is not the first time...
Read full review of KFCdebit terminal
My husband just left KFC, had to give back the food because they said card declined. This is not the first time and now to find out it is happening to so many who try to use their debit cards ...We have $411 in the checking currently and my husband used the very same card yesterday with no issue. He is now going to McDonalds and we will just have to give up the thought of ordering from KFC ever again...very very disappointed with the company. My son loves the popcorn chicken but cannot be driving to the bank or atm just to withdraw cash so as to order from KFC, absolutely ridiculous!
service
Ordered a 12 piece meal using a coupon and paid cash on January 29, 2020. At about 655pm. Cashier and order filler was a long haired young man with a beard working the drive thru. We did not get a receipt and had a ten minute wait at the drive thru window despite having 6 or 7 people working, that we could see. We did not see any familiar faces so am assuming there is a new crew?
Read full review of KFCfood and customer service
Leslie the cashier was extremely rude taking my order in drive through. When I actually got my food which was a 8.99 combo box with nuggets and a chicken sandwich it was hard as a rock. This service is unacceptable I worked in fast food before and in customer service now. I will never return to that store again and make sure I tell everyone about my experience #never eating here again #going with chick filet
Read full review of KFCkfc buttermilk biscuits
I was on my back from church and stopped by a KFC, I bought 8 pieces of buttermilk biscuits, I always drop by to get those biscuits that is how much I love them, but unfortunately today the biscuits instead of soft and fluffy as usual it was hard and dry, it tasted like left over and I saw what looked like a tiny hair or pieces of wool in it. I automatically lost my appetite, and felt bad. Not to mention they person who attended to me through the drive through didn't hand me my receipt.
extra crispy thighs, mashed potatoes
I called the complaint in about the workers but forgot to mention the quality of the food was not good for the name of KFC. The chicken must have been laying in about an inch on oil on the warming tray it was so greasy the box fell apart in the 5 minutes it took me to get home. There was only about a teaspoon of gravy on the the potatoes. The pepsi...
Read full review of KFCmoney refund
On 24 Jan i ordered a meal and paid the amount with my card . The girl told me that the the order is not ready and it would take 15 minuets to teady. I told her that i have no time and i want my money back.the manager cancelled the transaction but i discovered that the cancellation was not teal and my my money is still with kentukki. I Think thr manager was careless and the service was not suitable and does not reflect the heritage of kentucki. Now i have to leave my work and go again to the restaurant to restore my money. Who would pay for my time and is the service we expect from you. I have a feeling that this complaint will be treated like my order but i had to say something
[protected]@gmail.com
everything
My wife and I ordered a $20 fill up all dark half crispy half regular, two drinks, and a 6 piece fried wings unsauced but we asked for buffalo and Nashville hot to test which ones we would order in the future. We were told we would have to wait at least 10 minutes to get crispy chicken. We said no problem as long as everything is fresh. After getting our...
everything
I have to say there service is HORRIBLE. I use to go there every other week. I usually spent about $50.00 every other week. The last 3 time I have been there have been a horrible exsperience and tonight was the final straw. I kept trying to give the the benefit of the doubt but damn...I went there weeks ago and ordered a 20 piece extra crispy chicken plu...
Read full review of KFCfood and service
I've stopped at this restaurant because I love that the have KFC and Long Johns together, however every time we stop on our way back home to Yuma Az the service has been horrible the young ladies are so slow to get orders and our food. The last two times we have stopped they ran out of food how is it possible they run out of food. I even experienced I costumer scream your always out of everything.
Read full review of KFCAbout KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
KFC Customer Reviews Overview
One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.
Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.
KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.
Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.
Overview of KFC complaint handling
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KFC contacts
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KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 5 5 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 11 11 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 0 0 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone numberExecutive Director
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
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KFC social media
Most discussed KFC complaints
Cold food, rude customer serviceRecent comments about KFC company
Order was completely wrong and horrible customer service
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