Menu
Write a review
File a complaint
KFC Profile

KFC

www.kfc.com

Learn how the rating is calculated

1.3

Overall reputation rating based on reviews and complaints

KFC earns a 1.3-star rating from 20 reviews and 3483 complaints, indicating that most fried chicken enthusiasts are dissatisfied with their meals.

Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

KFC Complaints Page 175 of 175

ComplaintsBoard
12:00 am UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KFC kfc was nothing but rude and disconcerned!

I placed an order through the drive thru for a small order of livers and gravy. Now, the livers are listed at 3.99, so when I am told 5.82, I am wondering why? I asked the guy running the drive thru.

He said that gravy is 1.50. a dollar and a half for a little thing of gravy. I let him know that his menu does not tell customers that gravy is an extra charge. he didn't seem to care. So, when I pulled out, I called KFC to talk to the manager. She got on the phone and explained very rudely that it has always been this way. I explained to her that Lee's Famous Recipe gives people gravy with their livers. She said, sorry that is the way it is. I asked her if she thought it should be on the menu, she said she didn't know and that was it. She did not offer anything.

Well, I got on KFC's website and apparently they either don't care or just don't check their guest complaints. I was a restaurant manager with Applebee's for 10 years and when a guest complained about something, we bent over backwards! KFC was nothing but rude and disconcerned.

Read full complaint and 8 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
8 comments
Add a comment
L
L
Luigi Rapido
GB
Send a message
Mar 16, 2011 10:52 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Stopped using KFC recently when I discovered it had changed to an
Islamic fast food outlet. No one asked me (or any of my multitude of friends) if I minded being served torture-killed halal chicken.
So now KFC have missed out on about £200 a week takings just from my little circle. Also I am spreading the word about this.
Another beef. Have you tried to contact KFC 'customer service?'
Non existent. Sincerely hope they end up bankrupt. Will do all I can to speed up the demise of this once decent company.

P
P
patricia pastine
US
Send a message
Jan 15, 2010 8:06 pm UTC

long wait in drive in...wings horrible...

P
P
patricia pastine
US
Send a message
Jan 15, 2010 8:05 pm UTC

bAD SERVICE...WINGS HORRIBLE

D
D
Debra
Orangeburg, US
Send a message
May 27, 2009 10:18 pm UTC

Today is 27 May 2009. we went to the KFC here in Orangeburg, SC at approx. 8:30 PM. After all this hype about GRILLED, i HAD TO TRY IT. We've been less than satisfied with this KFC before and for only God knows the reason, I thought this time would be different, WRONG! This has got to be the stupidest, laziest, not give a s++t people on the planet. The crap they served us must have been under a lamp for the better part of the day- probably yesterday. I told the incompetant that I could not eat cole slaw, fine! we'll give you 2 mashed potatoes. Get home- cole slaw! Where does it break down between what I ordered and what I received? With the flippin" IDIOT behind the counter.

N
N
nancy mccue
Richmond, US
Send a message
Oct 02, 2008 1:44 pm UTC

hello my nane is nancy i went to store 3387 on october 1st @ 8:07pm and the employes that were working with food were not wearing gloves even the managr by time i realizes it was to late to say something there was a line and i charged my food . the food was not fit to eat! i would like for some one to call me on this issue thank you [protected]

S
S
suzanne
Send a message
Aug 27, 2008 11:32 am UTC

i have just returned from my 2 weeks holiday to marmaris turkey, on departure from dalaman airport we decided to visit kfc and ordered a combo for one which cost £10 english pounds, what i received for my money was 2 chicken wings & 2 chicken legs & 1 fillet & i was disgusted at the size of the portions because not 1 of them was the size of my pinky finger, and when i complained about the size of the portions i was told that i would have to take as it had already been seved to me.I like going to kfc but them portions really put me off, so i would advice anyone going to dalaman airport not to visit kfc as you will be seriously ripped off.

D
D
D Treweek
GB
Send a message
Aug 27, 2008 4:02 am UTC

18 Packwood Close
Maltby
Rotherham
S667EF

To whom it may concern.
I recently ate at KFC Meadowhall, in Sheffield, I ordered chicken fillet tower meals, which is a family favourite.I took my order to the table and first of all the fries were not even warm, I returned them and they were exchanged.On opening my fillet it was falling out of the bread the lettuce was slimy, we removed the lettuce on eating the bread bun was dry around the sides.I know that at meadowhall it can get busy, however that is no reson to let standards slip.The customer care is a priority, I do not feel that it is a priority to some of your workforce.Please repond as to the standards in this take out.
Mrs D Treweek.

C
C
Cal
Send a message
Mar 29, 2007 7:19 pm UTC

I was in k fried c and was there 20 mins and i ask the manager how longi had to wait to get food and she said that she was the only one there and i said that since she was the manager she should hire more people to help and she said nothing and i ask for her manager's name and she ask why and i said i wanted to complaint and she said you just did and also said that she wasn't going to serve me, and with that my mind was made i am 42 and ate my first bit of kfc in the very early 70's but as of 3/29/07 i have eaten my last piece, all kfc restaurants has gone down over 50% from what i remember and they are very raciest to match, 25093 michigan ave dearborn mich. Mgr and attendant jeannene very sad

ComplaintsBoard
C
12:00 am UTC

KFC Extreme cold ruined meal, pleas ignored

I went to eat with my wife who is 7 months pregnant. The air conditioner was set at a very uncomfortable 55 degrees on a 90 degree day. The lady in front of us asked why it was so cold and the manager told her it was to make sure that the staff was comfortable. The manager said that she felt it felt fine to her. I placed an order and she wouldn't raise the temp when I asked either. By the time we got our food, the food was cold because of the A/C. I would not go there again, nor would I recommend that anyone go there. There are much better places who know the meaning of the words "Customer Service".

Read full complaint and 478 comments
Hide full review
478 comments
Add a comment
P
P
Peggy Fleming
US
Send a message
Oct 10, 2026 4:18 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

The portion size was a joke. I ordered the 8-piece bucket, which came with 4 sides. The corn was inedible and was like rubber, and I threw it away. The potatoes were only enough for one person if you wanted just a taste, as well as the coleslaw. The mac and cheese was the same. For $20.00, it was shameful.

M
M
Mala Reddy
ZA
Send a message
Jul 26, 2026 6:49 am UTC

i had a wonderful experience when i ordered my 3 X Streetwise 2 with chips.
My meal was succulent hot and fresh pieces of chicken and tasty chips. the most satisfying part was that my order was delivered so quickly .
i am a happy KFC - Warwick in Pinetown customer.

Mala

D
D
Deon Swart
Johannesburg, ZA
Send a message
Jul 19, 2025 11:47 pm UTC

I ordered 3 streetwise 2 on 5 July 2025, alms paid at drive through 09:05, waiting 40 minutes and got burned chicken drenched in oil. Disgusting is an understatement. Meyerton KFC is the worst chicken I ever got. Very disapointed.

D
D
Diane Mytroen
Blackfalds, CA
Send a message
May 06, 2025 9:45 pm UTC

I asked my husband to buy KFC and so he did.I was surprised when he told me the price 32.53 for just 8 pieces of chicken. Come On that is 4.00 for one piece.

S
S
Susan
Brampton, CA
Send a message
Apr 13, 2025 9:09 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I hadn’t had Kentucky chicken for a long time. I remembered the flavour it had when I last ate it. The crispy chicken had a lot of flavour and it was addictive. This time I was very disappointed. No flavour and I certainly wouldn’t rush to buy again. Very disappointing.

J
J
jackie alcock
Fort Lauderdale, US
Send a message
Mar 16, 2025 4:03 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Store number 716780 or G135245 chicken was cooked from night before refried full of grease the biscuit was mush in the middle and the fries were salty so salty you could not eat from a Sebastian store. It is a shame that this franchise has lowered their standards to this the children running these stores do not know what they're doing

D
D
DAJ C
Laurens, US
Send a message
Aug 10, 2024 7:29 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Kfc 110 heritage drive newberry sc storel765009

wrong order got sick and 14 p meal slaw mash 6 bisc. Was ordered

recived old chicken old frys 6 old biscuits

coupons not honored

not happy sick,

S
S
Sipple
Wilkes-Barre, US
Send a message
Jun 27, 2024 12:33 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

ordered tuesday 8 piece special - asked for NO DRUMSTICKS - received 4 drumsticks - no breast, no wing very disappointed - would like a replacement

CYNTHIA SIPPLE, sipplecynthia53@gmail.com kingston location, 6/18/24 drive thru at 3:30 pm

J
J
jack may
Ocala, US
Send a message
Jun 16, 2024 1:49 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

We ordered the 8 piece dark meat and got shorted one piece and one old burnt piece. We were already home so we did not drive ten miles back. But your chicken at this place is always very good.

TKT 3969 Restaurant # G979021, 2024-06-04

M
M
Martyez1
Auburndale, US
Send a message
Jun 16, 2024 2:23 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Just went to KFC in Rochester drive through asked if could have a minute about a minute went by and the lady said I was taking up her window time no cars behind I ended up at Wendy’s

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service