JustAnswer review: Fraudulent membership, billing, subscription practice

fraudulent charges have appeared on our credit card. The website does not give a means to contact the service other than chat bot which requires signing in or joining to get any information. However, there is no email associated to this account. The only way I could get a phone number was going into the complaintsboard.com and finding a random response to one customer’s complaint. I note many complaints regarding fraud, scam. When I did get through to the Philippines, the woman (Valerie) wanted more and more information then kept repeating “hello. I can’t hear you, are you still there?”. I was not muted, the line was still open, and the message conveyed was she just did not want to deal with a complaint or request to remove the monthly charges, furthering the suspicion of a scam.