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JustAnswer review: Deceptive pricing

G
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8:27 pm EST
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It was supposed to be just a one time refundable $5 fee, but it was actually a $5 one time fee and a $38 membership, which they put in fine print on the second page. I saw this after I looked at my credit card statement. I contacted customer service and they basically just told me they are very upfront with the cost and when I disagreed and said I was upset with the situation, they told me that that had just explained themselves and had answered my question and ended the chat.

I would love a refund because I'm extremely unhappy.

Claimed loss: 43

Desired outcome: Please refund

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JustAnswer response
Dec 22, 2025 5:04 am EST
JustAnswer customer support contacts
Phone numbers

800-942-4543

Address

P.O. Box 29045, San Francisco, CA, 94129, US

Website

www.justanswer.com

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Hello Molly,

Thank you for reaching out.

We understand how important it is to have everything clearly explained, and we're here to assist you. When you submitted your question, you were enrolled in our monthly membership program. This setup ensures continuous service with automatic billing. During the sign-up, you would have seen a message like this: https://ww2-secure.justanswer.com/static/Touchpoint/ImagesforCS/COM%20CC%20PRICE%20SAMPLE.png

*Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.

I’ve issued a refund for the membership charge and have confirmed that your membership is now turned off. If you have any questions or concerns, we're happy to help.

Best regards,
Bella at JustAnswer Customer Care
BellaIS@justanswer.com or 800-942-4543
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  2. JustAnswer phone numbers
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 15 15 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 17 17 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
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    P.O. Box 29045, San Francisco, California, 94129, United States
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    Jan 20, 2026
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