JustAnswer

I paid for a one time 2 dollar fees to get some help to repair a dishwasher in November and the service forced me to get a membership (40$/month so 240 in total) until I realized yesterday on my bank account those pqyments. I don't remember ever accepting this in any way.

The membership information was hidden in an email with the password, as a dark pattern since, as a user, you only focus on your password information to get the help you need.

I have never had any email saying that my membership was being paid each month and I never pre-approved those payments.

My fault I didn't see those payments on my bank account before but gosh, what a fraud for a simple back and forth messages about a dishwasher...

Went on the internet on 2/27/23 to get an answer to a veterinary question. The site looked like a single payment of $5 for a response. They wrongfully took my credit card information and issued unauthorized "membership" charges. I was charged a $35 membership fee for 3 months ($105) that I didn't notice until I checked my credit card used today.

Have filed a complaint with BBB today, May 2, 2023 seeking a refund of the unauthorized charges.

This just happened to me today. They said $1 trial so I signed up to find they immediately charged me $34. Argued with the rep who said "we don't give trials"...ummmm I have the email from you w/the membership details (below). I forwarded to their email but we'll see. So pissed - what a scam marketing move!

Membership details:

You were charged the $1 trial price, which allows you to ask unlimited questions through 06/01/2023. Your order ID is ###, and you will be charged the $34 monthly membership fee starting 06/02/2023 unless you cancel. You can cancel anytime via the membership panel in the “My Account page” to avoid future charges. No refunds unless required by law.

Yesterday I joined Just Answers for their fully refundable $2 fee only to be charged $105 as well as the $2 fee that I agreed to. There were no obvious Terms & Conditions explaining this at all. And to add insult to injury the $105 turned out to be a Monthly fee.

I cancelled my membership immediately and went about trying to obtain a refund which not unexpectly they refused.

These people simply stole my money under false pretences.

Beware of this company. The $5 to “just” try the service is a scam, I noticed a $59 charge the same time as the $5 trial. I called customer service to find out why and was told by an obviously out sourced individual who sounded like a programmed robot! I used them for 1 question they would not refund the $59 even though I called within 20 mins of signing up. “It’s in the terms and conditions” is all they kept saying

Lesson learned stay away from these crooks

AWH*JUSTANSWR [protected] CA

Im charged a $55.00 charge on my credit care and I NEVER used this company! I want this charge removed from my credit card... Otherwise I will have to go thru my bank to have this charge removed! It was charged to my credit card on 4/24/2023

04/24/2023 AWH*JUSTANSWR [protected] CA xxxx-xxxx-xxxx-7124 –$55.00

Janet.[protected]@gmail.com

I asked about a question online and agreed to pay $5 to have it answered. Afterwards I check my bank account to find out I’m apparently also paying $69 for a membership that I didn’t even want nor sign up for. All of a sudden I have a membership account that’ll charge my card every month for $69. I would really like a refund for the $69 lost as I did not want a membership and would prefer to not be forced into one!

17th April I enquired about some antiques and was told my question would cost $2 which I thought was reasonable. That is all that is said; 'Your question will cost $2' — they lie and mislead you into thinking that is the full and only cost. I was immediately directed to the payment page where all further correspondence was ceased. I was then charged $2 and then another $92 monthly fee which I was never told about. Totally fraudulent.

When I followed up the customer care consultant referred to the payment page that some small text says you're signing up a reoccurring membership. That is how it is justified. When I enquired about how the sales consultants do not mention this membership and deliberately mislead you about the costs, my chat session was ended. Total scammers.

I had a potential emergency with my baby girl pet and looked online for the problem since it was a Sunday when my vet was closed. On one of the websites a bot pounced on me. I didn't know it was a bot and also didn't know it was a "service" called JustAnswer. It had a human name (Pearl Wilson), a human photo, and was styled "Veterinarian's Assistant". It told me it would connect me with a vet that would help (it never did) for $1.00 (fully refundable). I believed thus far that it was a real person and vet assistant and gave it my credit card info.

Then I received an email receipt saying I had two charges... one for $1.00 and another for $31.00 and that they were non-refundable. Around the same time, I got an alert that my question had an answer but I could not find it anywhere. So they never even delivered the product.

I disputed the charge with my credit card bank and entered a BBB complaint, where they finally admitted that Pearl was a bot after ignoring several questions from me about this.

Do your due diligence on this company and their practices.

I landed on the JUSTANSWER website and started a chat on the homepage. I precisely asked for a lawyer looking over a termination contract, I have screenshot of the chat. The lady mentioned 1 euros fee on the chat, she only mentioned the 1 euros fee. Yet, I have been charged 59 euros. I then received a message from someone telling me that he will not look over my termination contract.

This is not ok, I expect a refund.

my name is michael cayford on the 18april you charged my card with$68 for which you provided no service.the card charged ends with 3861 and a reference

on the transaction was [protected].i have raised this payment as a dispute with my bank and to stop any recuring payments that may happen in the future,

how you can charge for a service that was not requested and not provided escapes me.i will continue to dispute any payments to you that have not provided and if this is a recuring payment please cancel it

You are taking $70 a month from my account and are not authorized to do so, I cannot log in as your system is not recognizing my pass word, when I ask for a reset and give my email address nothing is coming through from you.
I am going to report your company as a scam to the international trading commission if you do not respond! I require a full repayment of all the funds you have taken from my account.

I used this company on about 18th March 2023 with a problem and I thought that I was paying $6.60 for a reply for my question which was not fixed. I then got an extra $66.00 taken out of my account on the 19th March 2023 which I was not happy about but I have now received another amount of $66.00 which is totally unreal so I would like a refund of this amount and the recurring amount deleted as I am about to cancel my debit card anyway. Thanking you Leo Smythe Phone number +[protected]

I am requesting to have the 55.00 monthly charge reversed. I did nor know that they were going to charge it to your account right away. I thought the 1.00 was for the first month and then 55.00. Hopefully I can get my money back. I submitted one question on 4/15. Then I checked my account and seen they charged the 1.00 plus the 55.00. I got ahold of someone right away and canceled

This incident happened today at 18:02 pm colombian time. I was looking for hel to review what was wrong with my bank services, and was told it had to do with my telephone. Someone told me he will solve it for me and nothing happened. then and offer from your company offer that for the amount of $ 122,536.76 colombian pesos you will solve my problem and i have never accepted that charge, however you chaged me for that amount. I want my money back.

I did not receive service provided from your company. I paid my $1.00 three times, spent lengthy periods of time on hold. I finally got fed up after the 3rd time on hold and did not try for a 4th time. I have now received a notice that I am being charged $46.00 for a months fee. I was not advised of this fee nor did I ask for it. I did receive a notice yesterday (April 12) about this “monthly” billing.

Unfortunately, my deposit from my account had not been posted at that time.

I do live on Medicare and a supplemental monthly stipend. I am not pleased with the service I got and would not recommend this company if asked today.

Hello,

I contacted JustAnswer support and asked for a refund for my $60 that was taken and they agreed. I was told to wait for 3-5 business days but now it's been more than almost 2 weeks already. I have emailed them but they kept answering in a "ignoring" way like dodging my statement and when I emailed them the 5th time or so they stopped replying to me. Please help.

Back in Feb I rang to see what I could do with my new wirlpool washing machine which appeared to be overflowing. I received no answer although there was someone there. I was told an answer would cost $1 and I agreed but then you sneakily cahrged me $49 and have been charging me every month. I received no service and have told my bank to dishonour the payment. I request you credit me $49 at least or I go to the media and al the social platforms and friend not to have anything to do with your so called company.

I Googled a "Turbo Tax Expert" to get an answer to a question re my online Turbo Tax filing. When I got an agent, I explained the information needed and he said I would have to talk to a Turbo Tax expert and gave me an 800 telephone number, I THOUGHT I WAS TALKING TO A "TURBO TAX EXPERT"! I could have gotten that number easily on my own.

For that I was charged $2.00 and after my question, they added another $71 charge which was LABELLED AS A a membership fee which I I NEVER ASKED FOR!

I talked to an agent to complain and asked for a credit for the $71 charge and was told they could not comply - the charge is non-refundable.

Yes I signed up to talk to vet because I thought my dog might be poisoned.

The next day I was charged 35$ so I called and told them about it and the guy was like well if you weren’t informed about 35$ charge I will take it off I was like great!

So he started asking me questions no problem then he started asking me really personal stuff and more personal stuff that had nothing to do with me signing up to there site so I said hey whats with all these weird off the wall personal questions he said if I didnt want a refund then hang up I was like I want a refund so he started asking me more even personal questions that set a red flag off and I said im uncomfortable answering these wayyy too personal of questions he got ugly with me and I hung up and I sent him a message saying how uncomfortable he made me and its not right I dont get a refund if I didnt answer them. He wrote me back straight up this is what he said

[censored] you [censored]! I have never been treated so poorly from a business in my life I was beyond offended.. Thats not the last though… well a week later I checked my bank statement and I had 3 weird charges I never authorized and they were to sites like the just answer site so this pos hacked my credit card to be spiteful and started sighing me up to different sites soooo not cool thievery is bs!

If he would message me vulger things and hack my card is he gonna come to my house and hurt me?

I am fearful now because he was very mean angry and nasty to me

His number is

[protected]

Just in case anyone gets this number its. A scam

This company needs to know how there employees are acting!

Seriously this is credit card fraud

Its wayy more serious now then him just giving me back my refund.

Hes turned criminal and im scared he is coming to my house all because I wanted a refund..: (stay away