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3.4 1476 Reviews

JustAnswer Complaints Summary

870 Resolved
602 Unresolved
Our verdict: While JustAnswer has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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3:05 pm EDT
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JustAnswer "monthly fee" fraud

I was looking to contact Microsoft support regarding a question I had with Office.

JustAnswer managed to infiltrate Microsoft support pages, and somehow, while searching for support contact methods, I ended up in their website, which had the look and feel of a Microsoft support contractor. Up to here, it was just me being dumb.

As many other users reported, they state that getting a question answered will cost $1, but at some point - so they say - it is mentioned that they will keep charging $45 a month until this is cancelled. I don't remember seeing this at any point (as opposed to the very large and clear $1 fee for the question), but their representative said the "monthly fee" appears at the payment stage.

Naturally, they refused to refund me for the "monthly fees" when I asked them too, claiming that I did not consent to the monthly fees.

I cancelled my "membership" (which I did not apply for) and printed the "purchase history", which is also fallacious: a single monthly charge appears there while my credit card was already charged twice.

Although I cancelled my "membership", my credit card details are still stored in their records and I can see them in my billing details in my account page. I asked them specifically to delete them, they did it then rudely disconnected the chat session when I asked them to remove my user account entirely.

Finally, I started the process with them just to see where the charges are mentioned. In the onboarding process, only the initial $1 payment is mentioned. Only in the credit card form it appears, in small letters to make sure it goes unnoticed. Needless to say, this considerable fee was not mentioned anywhere else. Both screens are attached

Desired outcome: I want to be refunded for the monthly fees (2 x $45). The initial fee - they deserve it.

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Update by Ury Alon
Mar 21, 2023 4:13 am EDT

I confirm that refund has been made and the complaint can be resolved.

Update by Ury Alon
Mar 17, 2023 3:47 am EDT

I have replied via email and provided the work email address used to register with the service.

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Refund was issued after discussing the matter again with a compnay representative.

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11:49 am EDT
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JustAnswer Unauthorized credit

March 11, 2023

I ask a Doctor on just answer a question. He helped me out I went to pay the doctor I submitted $2.00 and just answer took $79.00 out. I tried to get a refund back from them twice and they will not respond. Got a hold of the bank and they can not find a address, or phone number on just answer. Does anybody have there address and phone number so that we can contact them so we can get the money back that is due to us.

Desired outcome: Refund

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9:07 pm EST
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JustAnswer Unauthorized credit card charges

March 10, 2023 10:00 in the morning i tried the app called just answer cause i am having a problem on my hormonal imbalance and i tried to consult a gynecologist using the app and it says that i will only be charge 2 dollars but when i check my transactions on my card they deducted 66 dollars on my account and i also cancelled my membership there and i want to refund my money

Desired outcome: Please refund

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6:12 pm EST
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JustAnswer I paid $2 to speak to a technician about my coffee machine

On 5th March at 14.00 I agreed to pay $2 to speak to a technician. I never heard back from them.

At 14.05 they deducted $55 from my account for a membership I didn’t request and don’t want.

Membership details:

You were charged the one-time NZ$2 join fee and the NZ$55 membership fee (Order ID [protected]-43). Your membership will renew automatically and the membership fee will be charged each month until you cancel. You can cancel anytime via the membership panel in the “My Account page” to avoid future charges. No refunds unless required by law.

I want a refund. This is a scam

Desired outcome: Refund and all membership cancelled

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3:15 pm EST
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JustAnswer ongoing issues for a refund.

I have replied 4-5 times to you e-mail I am joseph who complained about charges on my credit card jan24/23 and you keep coming back for more info like my phone number, different e-mail and my credit card number. What is all this.? I want this resolved within 24 hours. You asked me to contact you in private to resolve the issue. you only wanted my e-mail address to resolve the problem.

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Update by joshep
Mar 08, 2023 1:24 pm EST

Hi this is joseph again i already sent my e-mail to you guys four or five times already, i did not register my phone number on the account. now you cannot tell me with today's technology you cannot find my account. with the e-mail when i respond you can certainly see the e-mail that was used to reply to you.who else would it be but me. please rectify this issue asap. when i replied to valerie a number of times my e-mail address was in a few of the messages. just to let you know i work with technology everyday.

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12:28 pm EST
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JustAnswer Unauthorized credit card charges.

I used their service and agreed to a $2 single-question fee. I am a student with little to no money that was looking for a quick second opinion on a chronic medical issue.

The website did not outline that I would also be paying a $79 CAD membership fee which I found on my statement today (less than 24 hours later). I did not authorize this charge - the website did not confirm this charge nor was there an official receipt sent afterwards (which is legal requirement in Canada) so if I hadn’t checked my I wouldn’t have known they had charged me this unlawful fee.

Upon requesting a refund I was both told “I am disconnecting from this chat” and hung up on. I would like a refund.

Desired outcome: Immediate Refund of $79 CAD

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Update by Tara Stamnes
Mar 05, 2023 4:22 pm EST

I have already reached out twice. You have my name for my account from this post (tara_stamnes@hotmail.com) . Please issue my refund.

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12:01 pm EST
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JustAnswer A so called expert working at justanswer.co.uk

I logged an issue with justanswer.co.uk in relation to my gas boiler , I had to provide my bank details , they stated they would take 1 euro and reimburse it, then they give you the option of speaking with someone , when one clicks yes to this they automatically take 17.55 euro even though you haven't been informed of this upfront and there is no way of stopping the process at this stage.

I was then put in contact with a guy called James and had a verbal communication with him , he instructed me to inspect certain aspects of the complaint in question and we then finished the call.

I wasn't happy with the minimal amount of instruction given so communicated on the chat form with James again ,

What followed was a charade of abuse, I will attach the transcript

This guy should not be dealing with the public and is not mentally stable

There is no platform on justanswer.co.uk for making a formal complaint

What can I do to get this guy reprimanded

here is a transcript of the interaction

Hi I have a baxi boiler less than a year old which is not working

JA: Are you getting any error codes or blinking lights on your Baxi boiler?

Customer: No, there is no electricity coming to the boiler

JA: How long has this been going on with your Baxi boiler? What have you tried so far?

Customer: ... view full

James HVAC Technician

Hello and welcome to JustAnswer! My name is James, I'm a technician with over 10 years of experience, and I'll be assisting you today.

Sorry to hear your having issues, please stand by while I look into the problem for you, this is not an immediate service however I will try and respond as soon as possible.

Premium Service Offer: Phone CallLearn MoreWe can talk live on the phone to make it easier to get all the help you need.Amount: 18 €Offer Accepted

By clicking “Accept this Offer,” the amount above will be processed and the Expert will be credited for the original question and service.

Hi. I'm. Based in Ennis co Clare. It was installed less than a year ago. The guy who installed it will not answer his phone. I am a landlord of the property. the tenants have no heating or hot water

James HVAC Technician

Where there is no life on the boiler its likely the isolation switch \ fused spur has been turned off

James HVAC Technician

As discussed it sounds like the fused spur has been turned off or fuse blown so start by checking the power is getting to the boiler

What the technician recommended did not work. He said there would be a switch that could be off by mistake or the fuse on this unit could be blown. Thid switch does not exist. The wire goes straight to the MCB board

What he recommended did not work. Was I just charged €18 for this?. The boiler is in warranty. I want an engineer out to fix it now

James HVAC Technician

Sorry to hear your boiler has not been installed as per manufacturer recommendations. I can only advise what is recommended by the Baxi if your installer has chosen not to install the boiler as per Baxi recommendations thats something for you to take up with your installer who did a bodge job.

Where you are now confident power is going to the boiler (since you already confirmed you checked the MCB) then it has to be a faulty circuit board, which would need a service visit. This can be arranged by calling [protected]

I have contacted that number and they indicate to email the warranty team, I would think its baxi's issue to have qualified engineers and not botch people installing boilers, I will take this legal if needs be

James HVAC Technician

You are welcome to take legal advice, I can only provide details on best practice, and have no knowledge of the cow boys you employ to install gas appliances in your properties.

I employ individuals who are supposedly qualified gas installers.

James HVAC Technician

As I say its your choice as to the "individuals" you chose, but the install is not done to manufacturer specification so you may run into similar issues if asking for advice for your boiler in the future.

Do ye not have a system to ensure only qualified reputable individuals install your products

James HVAC Technician

Its Ireland anyone who is qualified can install any boiler, the responsibility is on the customer (or landlord) finding a reputable company, had you gone to Baxi you would have been given a company who would have installed it as specified but opted for a cheaper more questionable contractor.

How do you know I opted for a cheaper option. How date you. I will be reporting you. Reflect on your answers.

How dare you instead of how date you

This guy James is an ignorant individual. He should not be in this job. Self righteous idiot

James HVAC Technician

Says the person cutting corners to maximise profits on a rental, I stand by the answers and urge you to consider those you contract to perform works in your properties in future.

Wow. How unprofessional are you. How do you know that I am cutting corners. You definitely need to be taken off this forum. You are bonkers.

James HVAC Technician

You are welcome to your views as am I, but the 3000 + customers I have helped would disagree with your feedback.

I can only assume that by having the boiler not installed as per manufacturers specification suggests it was done on the cheap, had you as stated previously gone down the correct route and contact an approved Baxi installer we wouldn't be having this exchange.

Have a good day.

I will be making a formal complaint about your responses hopefully you will be brought down

James HVAC Technician

All feedback is welcome, but go and be a keyboard warrior somewhere else, as I say I stand by my comments and answers.

You're delusional, you must not be very busy and I can see why

James HVAC Technician

I have forward our exchange to the RTB whom may take the information into account in any future dispute.

Yes I am right. You are totally bonkers.

James HVAC Technician

Appreciate your clinical diagnosis, but think we are all a little bonkers when you look at whats going on in the world.

Desired outcome: I would like an apology This guy fired from his positon 200 euro compensation

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11:28 pm EST
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JustAnswer 66$ monthly subscription fee

https://www.justanswer.com/sip/expert-answers?r=ppc|ga|27|General-SQR-Search-Exact|General|&JPKW=jast%20answer&JPDC=S&JPST=&JPAD=378946467262&JPMT=e&JPNW=g&JPAF=txt&JPRC=1&JPCD=&JPOP=&cmpid=2031675520&agid=71340700309&fiid=&tgtid=kwd-789214852074&ntw=g&dvc=c&gclid=CjwKCAiAr4GgBhBFEiwAgwORrYpE1DfmdJpYzQ3T0DNTuyPocypWgyTW_krxOn6X9mYrZjcUnm7R8xoClOAQAvD_BwE

This sponsored link on Google (I have copied and pasted the words on that first page) state the following: Get 24/7 help for any issue. Chat with an on-call Expert now. Get your answer in minutes Personalized help from verified Experts Unlimited chats, plus discounts at Sam's Club, Office Depot, and more. Join for only CA$2. Cancel anytime.

This caused my elderly mother to think "I can afford 2$" and she proceeded to enter her credit card number. She then unknowingly became a member that costs 66$ a month. If you actually type in the website into your browser, the misleading page does not appear. It appears through sponsored link when using a search engine. The sponsored link (when clicked) shows a page and a text bubble so that preoccupied people can immediately start typing their questions. It does not look like there is any info on the first page but in fact, you can scroll down to eventually find that there is a 66$ charge.

My elderly mother thought that this meant she could pay a one-time fee of 2$ or opt for a monthly subscription of 66$ due to the visual she got on the first page only talking about the 2$.This company is preying on the elderly. If they truly believed that their service was worth the 66$ a month that they charge, the fee would be displayed right next to the 2$ instead of using the 2$ one-time fee as bait. When calling theit customer service line, they claim to have a AAA rating with the better business bureau which i believe is false.

Desired outcome: Refund

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Update by Dan Cab
Mar 03, 2023 8:21 am EST

I called justanswer this morning and they are claiming that one of the three monthly fees will be reimbursed. This remains to be seen and is still not satisfactory since they have drained an elderly lady on her pension out of $200 over the last three months for a question regarding medication that they are not equipped to answer.

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11:23 am EST
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JustAnswer Unauthorized credit card charges by .Justanswer

I am an 80 year old Australian missionary priest working in Indonesia. I signed up with Justanswer to ask one simple question and was assured I would be charged on $aud 2.50.

Now I have discovered that thy have been charging $aud 68.00 to my credit card account for this past 2 month. They refuse to give me a refund, even after explaining who I was and that I live on my pension. Regard this as despicable behavior.

Desired outcome: Please refund

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4:13 am EST
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JustAnswer Services

Last week I had a trouble with a subsicription on an app provided by I Tunes, it was the first time I had such a problem and I was not sure how to cancel it and get it a refund, I googled and I found Justanswer on google and I filled out the requiered information and was aware that I had to pay £1 to proceed which I paid. I chatted with someone who couldn't proceed to further help unless I pay £27 which I refused to pay so I eneded the chat. Just yetserday on 25/Feb I was surprised and rather upset to find out that £35 has been taken by Justanswer without my consent and for no services of whatsoever I had already got. I tried to contact them to explain the situation but I was atumatically dircted to other links where I had to pay again th chat with an "expert"

Desired outcome: Refund

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JustAnswer Monthly subscription

My mother-in-law who is in her 80s and has progressing memory and other ailments sought out the services of JustAnswer back in May 2021. She had no idea that she was signing up for a monthly service for $35+ per month. We just recently had to move her into assisted living, and in reviewing her financials discovered this continuing monthly fee. We called JustAnswer customer support and they said there was nothing they could do, they stated the website clearly states the terms, etc. We asked to speak to a manager and they stated as well, sorry, nothing we can do, not obligated by law, etc. I see there was a class action lawsuit also against JustAnswer, and although no admission of guilt, they settled. Unfortunately, my mother-in-law, although technically would have been eligible for the suit, is just now discovering this monthly fee. This company is making money on elderly who are unknowingly committing to a monthly fee of which they are not receiving any services for in return! It is outrageous! Shame on JustAnswer!

Desired outcome: JustAnswer should do the right thing and refund the over $600 my mother-in-law has been charged for a service she has not used, nor knew that she had.

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JustAnswer Unauthorized monthly membership charge

I authorized a $5 payment to use JustAnswer only one time in January of 2023. I received my bank statement today and there is a charge of $46.00 by JustAnswer on February 7, 2023. I demand a full refund of this amount and will be contacting my bank on this next business day to refuse any more recurring charges from this company. I did not authorize a monthly membership of any kind. I will be asking my bank to investigate this charge as well, and to be sure no charges other than the $5 I authorized have been taken from my checking account. I have never received any kind of confirmation notifying me of a successful charge for this monthly payment, which again I did not authorize. I had no idea this was or would be taken from my account.

Desired outcome: I request a full refund of this unauthorized charge and would like an explanation for why and how this happened.

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Update by Rebecca Wilkinson
Feb 25, 2023 12:29 am EST

After reading the other complaints, I am sure I will find a second charge of $46 or more taken out of my account on the day that I used JustAnswer. I will be collecting my checking account records for both January and February 2023, and if I find any more charges, I demand they be refunded as well. What a fkin scam.

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JustAnswer Service charge

Jan24/2023 I went to the website, paid $.200 that was supposed to provide me with an answer. I did not talk or chat with an agent because I closed the webpage. I received my credit card statement with a charge of $66.00? For what. I want to be reimbursed asap. This is a fraud charge and want it removed and an answer why the company took the charge of $66.00 from my credit card. I will contact the better business bureau of Canada and also the fraud department for my credit card.

Desired outcome: i want the charge removed. and answers why it was done. . i expect a full refund and for the company to remove my credit card information so no other charges made on my credit card. please resolve asap.

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3:16 am EST
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JustAnswer Comme une arnaque

J’ai utilisé les services justanswer car il était marqué que cela allait me coûter 1€ ce qui me semblait correct pour une simple question concernant Facebook, j’ai donc accepté. Cependant aujourd’hui je me retrouve avec pas un mais 2 débits de 45€ (23/01 et 23/02) sur mon compte bancaire une véritable arnaque ! 90€ pour une question vous vous fichez de la tête de qui ?

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JustAnswer Tech help

2/17/2023

Dear Customer Care Service:
On November 29, 2022, I had a question about my laptop and was told there as a service fee of $6 I stupidly agreed. Then I saw a charge of $47.00 appear on my credit card. I immediately hung up without speaking to anyone. I tried to cancel payment on my credit card; but I was not only charged in November but subsequently charge in December 2022 and January 2023.

I never received any help, nor did I ever agree to a membership for one question. This is a scam! To rip off gullible and careless people. I spoke to Janet in your customer service department, and she refuse to refund my never agreed upon membership, though she offered to it cancelled from today. That is not fair! The fee and automatic should have been made clearly from the beginning. I will try to contact the Better Business Bureau in San Francisco.
Thanks for picking on a senior citizen,

[protected]@aol.com

Desired outcome: Refund all payments and make your charges clear from the beginning!!

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JustAnswer I think it was a question on French Drains

Hello, I called you people a few months ago, asked a question and was told you needed more information in order to answer me properly. I ignored you as I figured my problem out myself. I saw later that you took out money $53.00 CD from my account and I said nothing because I figured that this was your fee for asking and I let it go. However I noticed that you have been deducting money from me every month since, however I have not asked for any more of your assistance.

I want this stopped. I have not been able to find a proper way of unsubscribing so if it does not stop I will have to take it further. Today is February 16, 2023 and you can keep what you took and I will take it as a cost of my own lesson for stupidity, but stop any further withdraws.

If I dont hear a response from you in the next few days I will take this further and ask for a full refund.

Steve Staresina

29 Westwood Drive

Moncton NB.

Tel; [protected]

Email; [protected]@persona.ca

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JustAnswer Subscription/Customer service

I called for an emergency with my dog, they didn’t answer my question for hours (at which time we had already admitted her to their ER). They then charged me for several months following (my fault for not seeing sooner, I know) for a subscription that I declined and was told I would not be signed up for. They lie and scam and then are impossibly difficult to get in touch with. Horrible company, slow service. DO NOT recommend!

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JustAnswer Membership charges

I just spoke to someone at [protected] regarding charges of $60 per month for 4 months. I understand this is a membership charge, which prior to today I was unaware of. I did call and asked "1" question. I am outraged that since I did not cancel the membership, which I was unaware of, a credit of $240.00 will not be given.

I was told that the charges to ask a question was $5.00. I did not realize I was signing up for a membership. I only recently caught the charges. No one will apprehend I made a mistake by not paying close attention to what was written. All I heard was $5.00, nothing about a membership. This is very misleading.

Elena Heid

[protected]

[protected]@comcast.net

Desired outcome: Refund of $240.00

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JustAnswer justanswer. com scammed me

justanswer. com informed that ill only need to pay Php50 to get a support for my pc problem but it didnt help at all. when i checkedy account they also took Php3195 so I immediately cancelled my membership that i didnt know of. i contacted them again asking to please give my money back but they refuse to do it. i need help to get my money back. please.

Desired outcome: Please refund my PHP3195 back to my account

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JustAnswer Misleading prices

So, this being a site that offers legal advice, I'm sure it's written in the very fine print somewhere, but it'd be nice if you could get money the honest way and make it known that you're going to charge people an absurd amount (for me, it was $79, but judging from the other reviews I've read, the amount varies-god knows what the reasons are tho because as far as I can tell, no one ever even expects to be charged AT ALL..), rather than the $5 that is advertised. I could've just gone somewhere for a free consultation, but seeing as how I wanted immediate answers, I chose to do the "fully refundable $5 trial" (which was never refunded..) and then -apparently- since my question WAS ANSWERED (I'm fairly certain that's the outcome everyone expects...) I was charged $79 without clearly being made aware, if at all.

So I contacted customer support, who said that I "didn't qualify" for a refund (not sure if anyone ever does.. ) even after, while being nice about it, bringing to their attention that my question was about HOW I JUST LOST MY JOB. So now I'm sitting on both a $79 charge that I never intended to pay, nor was it made clear to me that that was even a possibility.. but I also still have the $5 "fully refundable fee". Thanks Just answer. I think I'll go with Avvo next time, or just get a free consultation with an HONEST individual. Anything but Just answer.

Desired outcome: Full refund

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JustAnswer In-depth Review

Overview of Services Provided: JustAnswer is a platform where users can connect with professionals across a range of fields, from law and medicine to home improvement and electronics, to get real-time assistance for their queries.

Website Navigation and User Experience: The website's interface is user-friendly with clear, well organized sections, making it straightforward to find the information or expert you're looking for. The user experience is generally smooth with minimal site-loading delays.

Quality of Professional Consultation: Majority of users report responses to be detailed and helpful, although the expertise quality can vary. However, JustAnswer maintains that all their professionals are verified and certified in their respective fields, which is reassuring.

Response Speed and Customer Service: Response times are generally quick, typically within minutes to an hour. Their 24/7 availability is a plus. Customer service is reported to be courteous and efficient in resolving issues.

Price and Value for Money: Pricing is a subscription-based model, variable per country. Some might find the service on the pricier side, but considering the convenience of getting a professional's advice at any time, the cost can be justified.

Variety of Experts and Their Credentials: The site boasts a wide range of professionals available in numerous fields. All the listed experts are certified, lending credibility to the service.

Confidentiality and Privacy Policy: JustAnswer has a very clear privacy policy and emphasises the importance of maintaining user's confidentiality. No personal information shared by users is disclosed.

User Satisfaction and Feedback: User feedback is mixed, with some reporting excellent service and others expressing dissatisfaction, mainly over billing issues. Generally though, the feedback leans more positive.

Trustworthiness and Reliability of Information: The reliability of information depends largely on variable factors like the specific expert or user's query. Overall, given the professional credentials of its experts, information provided tends to be reliable.

Ease of Subscription and Cancellation Process: Subscribing is straightforward. For some users, the cancellation process has proven more complicated, with cases of continued billing even after cancellation.

Browsing and Search Features: The website lays out its services clearly and users can easily search for the help they need. It's also easy to browse through the various categories for the expert advice available.

Availability and Reach: JustAnswer is available 24/7 and covers a wide range of countries, providing advice to users around the globe.

Security Measures in Place: Secure payment methods and reliable technology safeguards contact information and ensures financial transactions are secure.

Unique Selling Proposition: What distinguishes JustAnswer is its quick access to a broad selection of experts any time of day or night, at a significantly lower cost than hiring an in-person professional.

Payment Options Available: Multiple payment options such as credit/debit cards and PayPal are accepted, providing convenience for users around the globe.

Competitor Comparison: JustAnswer stands out for its wide range of expert fields, fast response times and 24/7 availability. However, it's notably more expensive than some competing forum-type Q/A services.

Overall User Rating: Overall user rating varies across review platforms, but averages around 3.5-4 out of 5, with convenience and range of expertise frequently highlighted as positives.

How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer

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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

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Contact JustAnswer customer service

Phone number

800-942-4543

Website

www.justanswer.com

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