JustAnswer

If Adam's company is indeed Collection Attorneys, they have to follow FDCPA RULES. If in the agreement that you so willingly accepted, did you read it before you checked it? However attorneys should not scam people out of their money by continuing to collect for 5 seconds of your time. So if you people feel that this is a scam, then report it to the Federal Trade Commission and your state Attorneys Office of Consumer Complaints.
I am not an attorney, but I have had many great advice from attorneys from all over the United States by telephone and not the Internet that has helped me. Unless you have gotten a Summons that you need to answer, you do not have to answer letters written to you by collectors. More over, you need to ask for proof within the first 30 days of the first letter (those letters address to you without a return address) using FDCPA RULES. Collectors are suppose to to stop all calls during the thirty days of receipt of that letter. Be sure to sent the letter certified return receipt to be sure they got it. Okay if you do not hear from them and they call you, then send them a Certified Mail Cease and Desist Letter. They will have to stop contacting you, except to send you a letter stating that they are not going to contact you. Attorneys offices that collect do have to follow these same rules. They are not exempt from contacting you. Like when I go to court, I hope within a few weeks, I can shut down 2 collection agencies in one blow. We have our information and it is damaging to both companies.

These guys are scam artists. They quote Australian law, but they are in the US, therefore they're advice is illegal because you are not registered to practice law in Australia, and secondly, you repeatively bill my C.C without my consent so that is Credit Card fraud. So, tell me this, what repudiable law firm allows itself to do credit card fraud and get investigated by the Police?

So, my advice, go see your bank and get the CC entry reversed as a "non authorised transaction", or " unable to apply voucher" and get your money back. See if the bank can bloakc their entries, or you may have to get a new credit card to stop thei scam antics

I've just found a load of charges on my account too. They are a real company, however - I used them once successfully, but the 2nd time a helper got half way through helping me then disappeared, and seemed to tell his friends to do the same - he then charged me for answering the question 2 months later!

I don't think the post above is helpful to anyone's cause, as it clearly makes no sense - but I hope I will be getting some kind of pm too!

I am ashamed of Adam for saying what he just did here. If the person has paid your company a fee than your company is obligated to help. Your company is anyway nothing but a bunch of collectors. You have no interest in helping. Most Collection Agencies today have to comply to FTA,
JA does not. Why? Because they come under attorneys. There is a separate rule for attorneys. But this does not mean you people get to harass people all the time. Also people as this man writes and tells your company to not take anymore money from his account, you have better do it. And if he is due a refund, get it to him. Mister, I am a watchdog.

I agree this company is not a company but a scam to collect money for nothing.

Just answer did sort out my printer problem o.k, However, my credit card company has just informed me that a fraudulent purchase has been made using my card details! The last time I used this card (via Norton Security) was with Just Answer. This has never happened before as I am very careful usually. Comments from Just Answer would be appreciated. Derek

Forsøg på snyd fra dette USA firma

To Whom it may concern! My name is Mogens Boe Nielsen and I was with just Answer long time since to get help with my computer problem, in the end upsolutley nothing was done or resolved, I did not get an email back either, and today I found out on my Bank statement You charged me DDK 235, 00 for upsolutley nothing!
boeinge02@gmail.com

from regsherry@internode.on.net. I recently purchased a tablet and was offered free advice on operational matters from "justanswer tech sprt" which did not fix my problems anyway. I have had some emails since offering to help but I did not accept the offer for help.
Now I find that I have been billed twice, $27 EACH time. Please stop this billing and refund my $54.
Sincerely Reg Whitehead.

To Whom it may concern!
My name is Roswitha and I was with just Answer last week to get help with my computer problem, in the end upsolutley nothing was done or resolved, I did not get an email back either, and today I found out on my Bank statement You charged me $ 37.08 for upsolutley nothing! I'm really outraged about that, because Your site says: only if the problem is solved I have to Pay!

I sincerly hope You will refund that money back to my bank account!
Regards
Roswitha

To whom it may concern!
My name is Roswitha and i was with just answer last week to get help with my computer problem, in the end upsolutley nothing was done or resolved, i did not get an email back either, and today i found out on my bank statement You charged me $ 37.08 for upsolutley nothing! I'm really outraged about that, because Your site says; only if the problem is solved, i have to pay!
I sincerley hope You will refund that money into my bank account!
Regards
Roswitha

where do we view our answers?

I had a $28.00 charge on my discover and called just answer. The person i talked to said it would be removed and i would get a confirmation email. Haven't recved it yet. How long should it take?/

Hey gatortracks, that ### doesn't work. The entire process is ### because there is no "on off button".

I asked a question on the 10/11/10. The advice was poor advice. I asked the lawyer to stop as time was of essence. I didn't press the green button for payment. How on earth did Justanswer collect not one payment but two payments. One dated 11/11/10 and the other 15/11/10? Is this process beginning to abuse accounts? I want these payments refunded to my account asap and I will contact my bank as well for this unprofessional conduct. You don't collect fees where a satisfactory job was not rendered. That is your charter!
Tina Ewane

Un authorized charge of $48.00 posted to my credit card account.

Regret that I forgot I did make a legitimate charge with JustAnswers.com in January 2009. Please disregard the previously posted complaint.--Chulmleigh Deacon. Have registered this correction with the complaints website in the meantime.

This service is a rip off and I am contacting the states attorneys office and the BBB to lodge formal complaintes about the scam. i have not used this serivce, and am being charged 48.00 permonth fr what? i have emailed and requested a refund and cancellation but have not recieved an answer or refund. I am tired f being taken advantage of, and will not rest until this is resolved.

I just discover that Just Answer Lawyers company tagged as (justanswer) had taken a sum of £42 from my bank account on the 29th of Feb.2912..
I need a refund ofthis £42 from to my account immediately because there is no reason for thjis illegal deduction.I expect this group of lawyers to behave professionaly and reimburse my account without any hesitation as the cannot justify their reason for the transaction.

Ezekiel Atewojaye
efjaylinks@aol.com

last year l had a question that l asked pertaining to naturalisation as a British citizen.For that help you charged me £22 and that was in september 2010 .since then l discovered that every month you have been taking that amount for whole year.This was not the agreement that we made, according to my understanding it is fraud.I HAVE MY BANK STATEMENTS WITH ME AS A PROOF.

Hope not to see another charge on our Visa acct... People have to stop being taken in by these companies. Not fair play to take money out of someone's acct wthout permission. Isn't that called stealing!

Did not know we had to pay every month for a service we do not use. Used it once did not quite answer my question do not need this service anymore. Wish to have deduction cancelled

just ask is nothing more than a fraud.The bozos on this complaint site are in it together.I am a legitimate victim and have had to cancel my credit card to stop them from taking money out of my account.I have also complaines to my credit card company.I am sure I am stuck paying this bill on my card before cancelling.So spare me this soap opera Vicki, Kevin and Adam because like the site you are frauds.Just a warning to anyone who falls into this trap.Cancel your credit card immedietly.

Hi, My name is Kevin and I've grown concerned over Just Answer Layers today. I came by the site beliving that it was a legitimite website promising to despinse information at a cost of 32 euros, in January 2011. I agreed to pay 32 euro for information that I wanted and yes I did get the information and was billed in February.

However, I noticed on my credit card on March 2011 that again I'm paying 32 euros to Just Answer Layers for no reason. This is a contradiction to a web site who promises is legal advice when they themselves comitt a crime of fraud.

In the interest of playing fair, I need this refunded. Contact me at kevpb@eircom.net

Hi my name is Vicky, i contacted Justanswer lawyers in January 2011 enquiring about a legal issue which I never received an answer/reply. I paid £22 using my credit card. In february, I realised that the company (justanswer) had taken a further £22 from my credit card, I do not remember having subscribed to a monthly payment system with the company. Why should a firm that claims to be reputable and professional act in such a fraudulent manner; not only did I not receive the information i requested for despite having paid but they continue charging me for delivering nothing.
I need a refund of £44 plus any charges I have incurred contacting my credit card issuer and the money they have expended in carrying out the investigation on my behalf.
Contact me on my email vixcod@yahoo.co.uk.

Hi my name is samira abdolkhaleghi .I contact you guys on october and asked a question and I also paid 34 dollars by my credit card same month . but I just notice that you guys are still charging me 34 doolars each month till now wich is febuary .
in total you charge me for 102 dollars .
you are lawyer and I trusted you, this not right taking advantage of peapole .please contact me on my email :
samira1354@hotmail.com or call me at [protected] and please return my money back as soon as possible .

I requested info on a 2004 sebring in june, 2011 regarding a problem where the engine would not turn over if i drove around town and evidently the engine compartment would heat up and shut down something. I had to wait an hour or so for the compartment to cool down before i could start the engine.

I got charged $30. 00 on my credit card but never received the information.

I used this service one time for some info and they keep billing my account

my previous email address was, Marg21latimer@live.co.uk, Iapplied last year with a question, which was never answered, and I see I wasn`t the only one with that complaint! My p.c. unfortunately caught a virus, and I lost all my passwords, although I had already had communication from you asking me if I wanted to carry on with my subscription, if I didn`t, not to reply and it would be cancelled! surprise surprise, you have carried on taking out the payments! I`m a pensioner, I can`t afford to fork out £11 a month, I would appreciate your cancelling the payments, and refunding the money you have taken this year. Should you carry on taking out the payments, my bank is going to intervene on my behalf, I have given them permission to do what is necessary, Yours M.T.Blackford

I got an answer for (1) question, now i am being charged a $ 54.00 monthly fee..having no luck getting refunded...do not open that site...its expensive.

I asked them for the color code on the stereo wires for my explorer never got a answer but got charged 37.00 then 3 days later 22.00 I only get 533.00 per month. this just killed me. I am going to try to have it stopped but is a prepaid card and It will stop my social sec for a month of getting direct dep. I am so angry anybody have any clue on how to deal with this. Ya I know prob will never get the money back. Hard lesson learned.

I to have become a victim to these lovely people used the service once 6 months ago and wondered why deductions were coming out of my account every month since! thanks to this site I know the answer, Now to try and get back what the thieving mongrels have got for nothing VJ Queensland Australia

I asked a printer question. They were unable to figure it out and I ended up fixing my own printer... and they still charged my credit card! Never again!

I have had the same experience with these people. Despite my bank writing to them a month ago with a 15 day warning, they have again charged me. I used their service once only, perhaps 8 months ago, and they have billed my account every month since. Perhaps an American plaintiff should publicise what amounts to widespread fraud.

just answer mechanics they are thiefs they just keep taking money every month, i only used them 2 times and im still paying 5 months later how can i stop it, , anybody..

How do you contact them as I also have an ongoing payment taken without consent. I may get a reply yet as I sent an e- mail somewhere into the ether? If I don't get a reply I, t will go to. The Bank a/c disputes. Please advise. Frank

was told get legal advise but required credit card deposit of 28 dollars, and if not satisfied with answer could get deposit taking off. i was really expecting to get it form the judge but this just ansmwer.com showed .they also text my phone which i said was ok but now cannot delete them from my message list of people.i told them i was not satisfied with answer but it still shows on that account and ive been trying to get account closed but to confusing to get around on their site.can someone please help

I have written you to several times and have had no response. I used your services once in September 2010 and you have been debiting my credit card four times since then, to the point that I had to cancel my credit card. You have neglected to contact me despite my writing to you four times. I demand that you contact me on my email - paula@plpa.com.au today (22/02/2011) to resolve this once and for all, before I take this to the ASIC. I see that you make a habit of this - but to ignore my request is just plain unprofessional - call yourselves Lawyers! Paula, Brisbane, Australia

I am currently visiting the UK & have an issue with a family matter, in using your site for help & advice, I was asked to further give more information. Before doing this & getting a result I had money debited from my account.Why is this? I'm not impressed!
I can be contacted on stevielawman@aol.com

I never gave them my credit card number and I got help at all. I was charged on Master Card 22.9.2015 A$ 76 + A$ 5. I want the refund immediately. My card number is :[protected]
Mobile: +61 (0) [protected]

I had a similar experience, they told me to purchase the software I was already using to upgrade my Windows Vista (to Microsoft Windows 7), even providing an ebay link. Didn't need it - already had it. They even said I couldn't upgrade an OEM version of Windows Vista to Windows 7, which is not true. I had thought they were working for Microsoft because of the search link that came up with them as Microsoft help, but became suspicious when the ebay links showed up in their answer posting. I then contacted Microsoft and got the answer I needed, which was to contact the software vendor (Digital River) for a product key. The original problem was Microsofts fault (didn't specify whether a Windows Vista or Windows 7 product key was required), but the Just Answer Tech didn't consider my problem, just gave a bogus but clever answer that the average person might believe. I complained but they never acknowledged the bad answer, and after a few days a $38 charge showed up on my account as permanent. The credit card co. called them and Just Answer claimed a credit is being processed, we will see. Highly recommend you use a credit card for web transactions so that you have a dispute advocate.

This site should be shut down!

This site should be shut down!

Just curious. Did you respond to the person above who claims to be from JA or did you ignore him? I got a similar message from him.